Government Efficiency in Macedonia and Albania


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Government Efficiency in Macedonia and Albania

  1. 1. ICT - A driver for improving DemocracyMOLDOVA ICT SUMMIT 2011CHISINAU, MAY 2011Vasko Kronevski, CEO Nextsense<br />Empowering development through Information Technology<br />
  2. 2. e-Democracy<br />“Tell me and I will forget, <br />show me and I will remember,<br /> involve me and I will understand.” <br />An old Chinese proverb<br />e-Democracy refers to the use of information technologies and communication technologies and strategies in political and governance processes. <br />The goal of e-democracy is to reverse the cynicism citizens have about their government institutions. <br />e-Democracy IS –<br /><ul><li>right of access and accountability
  3. 3. right to discuss and debate
  4. 4. constituent’ s voice being heard and valued</li></ul>e-Democracy IS NOT –<br /><ul><li>just about technology
  5. 5. an e-government service
  6. 6. a “push-button” democracy
  7. 7. an answer to all problems</li></li></ul><li>Nextsense e-Democracy Solutionsa building block for integrated Legislative Knowledge Management<br />
  8. 8. e-Cabinet<br />Government Plan and Program<br />National Action Plan for approximation to the EU Acquis Communitaire<br />Process Preparation, approval and submitting of acts<br />Extended collaboration processes between ministries<br />Electronic archiving of materials <br />Sessions of the Government Committees <br />Sessions of the Council of the ministers<br />Publishing of conclusions of the Sessions <br />Government Internet Portal<br />Official Journal<br />Parliament<br />
  9. 9. e-Cabinet - Government Plan and Program<br />Government strategic planning including Program items and related measures and activities<br />Performance indicators<br />Budget related to specific activities<br />Relation to National Action Plan for approximation to the EU Acquis Communitaire<br />
  10. 10. e-Cabinet - Approximation to EU legislative <br />Regular updates of the EU Acquis provided by the new releases of the Progress Editor<br />Assign the responsible authority for each individual EU measure which would then decide if the measure is relevant for Albania’s process of harmonisation of the national legislation with the EU Acquis<br />Workflow between MEI and line ministries<br />Workflow within line ministries<br />Workflow within MEI<br />
  11. 11. e-Cabinet<br />Workflow for approval of materials<br />Digital signatures<br />Supports information versioning on multiple levels with automated versioning<br />Monitoring at any phase with status; number of received materials; due time for preparation; approval; waiting for an opinion, etc… <br />KPIs and scorecards<br />Raises collaboration on the next level – besides predefined document templates, new platform now offers custom document templates<br />Dynamic approval allows practically unlimited number of approval levels<br />Multilingual by design – with option to work on multiple languages interfaces and content localization at the same time<br />
  12. 12. Government - Processes<br />Forming a Team<br />Project LawInitiation<br />Approval <br />1..N<br />GPMS<br />Preparation (collab.) on project law<br />Inter-ministerial cooperation<br />Request for opinion to relevant Ministries<br />Final approval <br />1..N<br />Implement changes based on opinions<br />Nominate lawyer/team<br />Approval 1..N Draft law complete<br />Analyze draft law & make necessary changes <br />Received in Central Gov<br />Secretary General Approval<br />PM Approval<br />Prepare Draft Agenda<br />Schedule new Gov. meeting<br />Constituents<br />Constituents<br />e-Cabinet<br />Constituents<br />Government <br />Session<br />Prepare Gov. Decisions<br />Publish Govt. Decisions<br />Official Journal<br />Parliament<br />
  13. 13. e-Cabinet 3.0<br />Legislation Impact Assessment tools<br />Data capturing at source integrate XML standard for legal acts in the process for drafting new or amending existing legal acts<br />Point of time compiled versions of legal acts<br />Integrate public participation tools in process for drafting of legal acts<br />Enable work on multiple languages interfaces and content localization at the same time<br />Improved performance monitoring and evaluation tools (identify bottle necks and delays)<br />
  14. 14. e-Parliament, a strategic approach for improving democracy<br />Vision<br />Achieve more transparent, cost-effective and faster processes in parliament with the usage of ICT.<br />Mission<br />Give access to rich, contextual information to everyone involved in parliamentary processes: MPs, professionals, experts, media and citizens. Allow faster decision-making and lower bureaucracy through information systems that enable access to information to anyone, anywhere and on any device.<br />ICT Experience, Vision and Technology Excellence<br />Common goal (Position / Opposition)<br />Declaration <br />for establishing the e-Parliament<br />Joint strategic leadership at the highest level<br />
  15. 15. Parliament objectives<br />Key characteristicsof a democratic parliament<br />representative: that is, socially and politically representative of the diversity of the people, and ensuring equal opportunities and protections for all its members;<br />transparent: that is, being open to the nation through different media, and transparent in the conduct of its business;<br />accessible: involving the public, associations and movements of civil society, in the work of parliament;<br />accountable: this involves members of parliament being accountable to the electorate for their performance in office and integrity of conduct;<br />effective: this means the effective organization of business in accordance with these democratic values, and the performance of parliament’s legislative and oversight functions in a manner that serves the needs of the whole population.<br />Source: Parliament and democracy in the twenty-first century: A guide to good practice, Inter-Parliamentary Union, 2006.<br />
  16. 16. Others about e-Parliament …<br />E-Parliament gives us an opportunity to break with old ways of thinking and engage in dialogue just as the young people of the world are.<br />When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic.<br />Welcoming Remarks by Nancy Pelosi, Speaker of the U.S. House of Representatives to the World E-Parliament Conference 2009, Washington D.C., 3 November 2009<br />e-Parliament can be defined as a legislature that is empowered to be more transparent, accessible and accountable through ICT. It empowers people, in all their diversity, to be more engaged in public life by providing higher quality information and greater access to its parliamentary documents and activities. <br />It is an organization where connected stakeholders use information and communication technologies to support its primary functions of representation, law-making and oversight more effectively. <br />World e-Parliament Report 2008, United Nations Department of Economic and Social Affairs and the Inter-Parliamentary Union through the Global Centre for ICT in Parliament<br />
  17. 17. e-Parliament - Processes<br />Legislation process<br />Initiating new bill<br />Process of preparation, approval and submission of bills<br />Process of collecting signatures for the request for first reading<br />Process of submission of amendments <br />Sessions of committees (agenda, conclusions, minutes, voting results, transcripts, video and audio recordings, ...)<br />Plenary Sessions (agenda, conclusions, transcripts, voting reports...)<br />Parliamentary Questions<br />Automation of work of President of Assembly, Secretary General, MPs, Parliamentary groups (specific interfaces for every user role)<br />Publishing of daily material in procedure, scheduled meetings, agenda, conclusions, transcripts, voting reports of the Sessions Parliament and working bodies<br />
  18. 18. e-Parliament Information Systems <br />
  19. 19. e-Parliament - Common functions<br />Document repository<br />Document archiving<br />Workflow<br />Remote access<br />Digital signatures of every critical action<br />System generated documents and letters in every step in the process based on templates<br />Notifications for deadlines, new sessions, new acts in process through solution interface, email, SMS<br />Mobile view<br />Single sign-on<br />Key Performance Indicators<br />Multiple versions of acts and document<br />Parliament web TV with searchable video and audio archive <br />Subscriptions for notifications<br />
  20. 20. e-Parliament - Common functions<br />publishing, sharing and searching (enabling the capturing, sharing and rapid search and retrieval of proceedings in chambers and committees);<br />collaboration (enabling the flow of appropriate information between Parliamentary stakeholders);<br />tracking and workflow (enabling an understanding of the key issues and where to focus attention, such as the progress of draft legislation);<br />interaction with government (ensuring the smooth two-way communication including parliamentary questions raised by the Parliament for answer by the government);<br />interactions with other Parliaments (ensuring that various tiers of national and supranational Parliaments – such as between national and supra-national bodies such as the EU Parliament);<br />information analysis (enabling the transformation of information into insight);<br />
  21. 21. e-Parliament - Common functions<br />multi-lingual support (enabling Parliaments to communicate with each other effectively and within and across states where multi-lingual environments are required, including support for constituents with diverse language requirements);<br />accessibility (ensuring that both legal and moral requirements are met in terms of equality of access and participation to those with disabilities);<br />mobility of access (ensuring that the services and information are available whilst Members, their staff and Officials are on the move and that they do not physically need to be within the Parliamentary estate to make use of Parliamentary services);<br />security (ensuring best practice security procedures and the deployment of systems built to recognised standards of international security accreditation);<br />adoption of open-interoperability standards (ensuringinteroperability between systems regardless of their platform, technology or vendor)<br />
  22. 22. Parliament - Processes<br />Preparation (collab.) on bill<br />Inviting co-proposers<br />Sign the proposed bill<br />Bill Initiation<br />Initiating<br />Notify Civic, MPs & Government<br />Determining primary working committee <br />Analyze technical compliance <br />Submit to Parliament procedure<br />Scrutiny<br />Schedule and held Plenary Session<br />Schedule and held Committee Meetings and Decisions<br />Notify Committees and MPs<br />Collecting signatures for the request<br />Committee <br />Meetings<br />President signs the law<br />Prepare Amendment<br />Amend bills<br />Plenary<br />session<br />Parliament submits to Official Journal<br />Constituents<br />Constituents<br />Constituents<br />Official Journal<br />Plenary<br />session<br />MP Questions<br />Government<br />Government<br />Government<br />
  23. 23. e-Parliament add-ons – improvements<br />Social Networking (Facebook / Twitter)<br />Direct contact between citizens and their representatives<br />Can empower individuals to gain redress in the event of criticism<br />Citizen involvement in legislation and other committee work of a parliament<br />Parliamentary members are more accessible to citizens and social groups, and they can exercise influence in turn. <br />with the advent of web 2.0 technologies, such as blogging and social networking Parliaments can support civil engagement.<br />Multi-touch<br />Interactions are performed using gestures and flicks<br />With Multi-touch users can literary to “grab bills and decisions with hands” and move information with simple gestures and touches<br />The intuitive and approachable interface<br />Improve communication, shorten the learning curve and enhance efficiency in consuming information<br />
  24. 24. e-Parliament add-ons – improvements i(in progress)<br />Strategic planning including Program items and related measures and activities<br />Integration with National Action Plan for approximation to the EU AcquisCommunitaire<br />work on multiple languages interfaces and content localization at the same time<br />Direct push of information to citizens and media<br />
  25. 25. Legislative Knowledge Managementa building block for integrated Legislative Knowledge management<br />Integrated content management system for legislative knowledge management including Preparation, Publishing, Archiving and Search<br />Toolset for Discovery, Search, Notification on any legislative document<br />Establishes interoperability, communication and publishing of Macedonian legal regulation<br />Improvement of effectiveness of employees <br />Reduction of errors in preparation process<br />Enforces standards in legislative documents<br />Reducing administrative costs and complexities in the legislative process<br />“de-facto” standard in XML representation of official legislation<br />Work in progress<br />Point of time compiled versions of legal acts<br />Enforcement of standards in legislative documents across all participant institutions<br />Legislative compliance tools for companies<br />
  26. 26. Official Journal - Processes<br />Apply and verify XML standards to legal acts<br />Parliament<br />Preparation for hard copy edition<br />Value added services<br />Value – added services<br />Receiving acts for publishing<br />Legislative knowledge database<br />Preparation for on-line edition<br />Government<br />Constituents<br />Government<br />Ministries <br />Parliament<br />
  27. 27. Quick wins / Benefits<br /><ul><li>Internet Portals for information share
  28. 28. Enabling transparent citizen access
  29. 29. Increased transparency in the operation and accessibility of the decisions to the public
  30. 30. Enabling transformation of the internal data sources into information available for the citizens
  31. 31. Contribution to the reform of the public administration enabling accumulation of a “legislative knowledge/ resources”
  32. 32. Shortens the learning curve for MPs and Government officials (process driven)
  33. 33. Reduces process complexity
  34. 34. Measuring of the efficiency of the work
  35. 35. Warrants the process execution as to comply with the Rules of Procedures
  36. 36. Great savings- decrease of the costs for preparation and holding of sessions
  37. 37. Saves money by eliminating paper in the process of preparation and execution of sessions
  38. 38. Active participation for every user from anywhere and at anytime
  39. 39. Improves performance by reducing time needed in legislative process
  40. 40. More mobile solution for the teleworking
  41. 41. Simple and flexible communication Parliament-Government and Parliament-Official Journal</li></ul>Operations<br />Quality of services and communication<br />e-Democracy<br />
  42. 42. Nextsense e-Government references<br /><ul><li>e-Parliament
  43. 43. Parliament of the Republic of Macedonia
  44. 44. Parliament of the Republic of Albania (in progress)
  45. 45. Assessment - Parliament of the Republic of Kosovo
  46. 46. e-Cabinet
  47. 47. Government of the Republic of Albania
  48. 48. Government of the Republic of Macedonia
  49. 49. Government Process Management System
  50. 50. Cabinet of the Prime Minister of the Government of the Republic of Macedonia
  51. 51. General Secretariat of the Government of the Republic of Macedonia
  52. 52. Ministries of the Government of the Republic of Macedonia
  53. 53. Ministries of the Government of the Republic of Albania</li></ul>Legislative Knowledge Management<br />Official Gazette of the Republic of Macedonia<br />Online Services Portal<br /> - the Government of the Republic of Macedonia<br />Apply Online – Civil Servants Agency of the Republic of Macedonia<br />Automatic Distribution of Licenses <br />Ministry of Transport & Communication of the Republic of Macedonia<br />Government HRMS<br />Civil Servants Agency of Macedonia<br />Ministries of the Government of Macedonia<br />Employment Service Agency of Macedonia<br />Anticorruption asset declaration management information system<br />Anticorruption agency, Macedonia<br />e-Employment Portal<br />Employment Service Agency of Macedonia<br />
  54. 54. Awards & Recognitions<br />Microsoft Partner Program Awards, Boston 2006<br />Other <br />Nextsense was awarded the Customer Experience Award, one of two Microsoft Initiative Award categories, for delivering superior customer service by demonstrating its understanding of its customer’s needs. <br />The award recognizes Nextsense’s ingenuity in developing unique and relevant approaches to customer outreach.<br /><br />, 2008 editors choice ApplyOnline – online employment of civil servants<br />MASIT 2005best of public sector award<br />Microsoft Services Summit 2006, BarcelonaPublic sector featured<br />MASIT 2009best of public sector award<br />
  55. 55. World e-Parliament Conference, Washington November 2009<br />The event is co-organized by the United Nations, the Inter-Parliamentary Union, the U.S. House of Representatives and the Global Centre for ICT in Parliament and is intended to promote the effective use of modern technologies in legislatures.<br />The Macedonian delegation was headed by Mr. Trajko Veljanoski, President of the Assembly of the Republic of Macedonia. On the conference, the Macedonian e-Parliament system was presented by the Vice-president of Assembly of the Republic of Macedonia, Mr. Jani Makraduli. <br />Nextsense was also part of the Macedonian delegation as the company that developed the solution.<br />The World e-Parliament Conference is the annual forum of the community of parliaments addressing, from both the policy and technical perspectives, how the use of information and communication technology can help improve representation, transparency, accountability, openness, and effectiveness in the complex parliamentary environment.<br />World e-Parliament Conference 2009 <br />November 3rd-5th 2009<br />U.S. House of Representatives Washington, D.C. <br />
  56. 56. Press reviews<br />Press reviews:International Herald Tribune; infoWorld; Sys-con en Espanol; FinanzNachrichten; Newsratings; Harvard University - JFK School of Government;; Balkan analysis; PR Newswire; Microsoft in Government Worldwide Edition…<br />
  57. 57. CASE STUDY – Macedoniafully integrated Legislative Knowledge Management<br />Customer: Assembly of Republic of Macedonia Government of Republic of Macedonia Official Gazette of Republic of Macedonia<br />Deliverables: Integrated 3 pillars of legislation development<br /> Paperless process of legislation development<br /> Truly green IT<br />
  58. 58. CASE STUDY - Assembly of The Republic of Macedonia<br />I can only salute Macedonia for achieving such a success. As an MP I'm a little bit jealous, because you have done things we haven't even reached. For instance, I'm not able to follow past debates on video link to see whether I was good or not or to see the performances of colleagues, he said, adding Macedonia as a younger state had surpassed those much older ones in the process.<br />Lord Richard Best, House of Lords, Skopje, September 2009<br />The e-Parliament was introduced which introduces a fully automatised legislative process from the moment of submission of the documents by the Government, and until their publishing in the Official gazette.<br />2009 Progress Report, Commission of The European Communities, Brussels, October 2009<br />
  59. 59. "One touch of nature makes the whole world kin."- Shakespeare<br />Saving by Going Green<br />Benefits of implementing Paperless Legislation Development and Management Platform: <br />protect natural resources and ecosystems<br />greatly reduced environmental impact and costs <br />improved information access <br />in addition, the service to politicians is improved since the cases can be distributed continuously as soon as they are ready<br />enhanced efficiency and flexibility <br />the administration saves time and expense by avoiding the need for printouts, copies, packaging, postage and transport. <br />Eliminates annual consumption of:<br />more than 40 million sheets of paper<br />more than 5.000 trees<br />over 500 mtof carbon dioxide. <br />saves 1 M EUR per year in printing costs<br />Analysis made for Republic of Macedonia for 2009 using IDC Calculator<br />
  60. 60. CASE STUDY – Albaniafully integrated Legislative Knowledge Management<br />Customer: Assembly of Republic of Macedonia Government of Republic of Macedonia<br />Deliverables: 2 pillars of legislation development<br /> Paperless process of legislation development<br /> Truly green IT<br />
  61. 61. SE Europe e-Democracy conference<br />ICT opportunity for good governance<br />Date: 25-27 September, 2011<br />Location: Ohrid, Macedonia<br />Partners: Nextsense<br /> Center for e-Governance Development for SE Europe<br />Topics:<br /><ul><li>Parliament and Democracy in the Twenty-first century
  62. 62. State of ICT development in Parliaments
  63. 63. ICT in parliaments current practices
  64. 64. Future and emerging technologies for e-Democracy
  65. 65. Compliance and standards (EU perspective)
  66. 66. How can information technology transform the way parliament works
  67. 67. e-Parliaments-The Use of ICT to Improve Parliamentary Processes
  68. 68. ICT in legislative knowledge management
  69. 69. Interoperability in the legislative process</li></li></ul><li> +389 2 3075 111Partizanski Odredi 62 1000 Skopje, MacedoniaVasko Kronevski, CEO<br />Thank you for your attention<br />