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Government Efficiency in Macedonia and Albania


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  • 1. ICT - A driver for improving DemocracyMOLDOVA ICT SUMMIT 2011CHISINAU, MAY 2011Vasko Kronevski, CEO Nextsense
    Empowering development through Information Technology
  • 2. e-Democracy
    “Tell me and I will forget,
    show me and I will remember,
    involve me and I will understand.”
    An old Chinese proverb
    e-Democracy refers to the use of information technologies and communication technologies and strategies in political and governance processes.
    The goal of e-democracy is to reverse the cynicism citizens have about their government institutions.
    e-Democracy IS –
    • right of access and accountability
    • 3. right to discuss and debate
    • 4. constituent’ s voice being heard and valued
    e-Democracy IS NOT –
    • just about technology
    • 5. an e-government service
    • 6. a “push-button” democracy
    • 7. an answer to all problems
  • Nextsense e-Democracy Solutionsa building block for integrated Legislative Knowledge Management
  • 8. e-Cabinet
    Government Plan and Program
    National Action Plan for approximation to the EU Acquis Communitaire
    Process Preparation, approval and submitting of acts
    Extended collaboration processes between ministries
    Electronic archiving of materials
    Sessions of the Government Committees
    Sessions of the Council of the ministers
    Publishing of conclusions of the Sessions
    Government Internet Portal
    Official Journal
  • 9. e-Cabinet - Government Plan and Program
    Government strategic planning including Program items and related measures and activities
    Performance indicators
    Budget related to specific activities
    Relation to National Action Plan for approximation to the EU Acquis Communitaire
  • 10. e-Cabinet - Approximation to EU legislative
    Regular updates of the EU Acquis provided by the new releases of the Progress Editor
    Assign the responsible authority for each individual EU measure which would then decide if the measure is relevant for Albania’s process of harmonisation of the national legislation with the EU Acquis
    Workflow between MEI and line ministries
    Workflow within line ministries
    Workflow within MEI
  • 11. e-Cabinet
    Workflow for approval of materials
    Digital signatures
    Supports information versioning on multiple levels with automated versioning
    Monitoring at any phase with status; number of received materials; due time for preparation; approval; waiting for an opinion, etc…
    KPIs and scorecards
    Raises collaboration on the next level – besides predefined document templates, new platform now offers custom document templates
    Dynamic approval allows practically unlimited number of approval levels
    Multilingual by design – with option to work on multiple languages interfaces and content localization at the same time
  • 12. Government - Processes
    Forming a Team
    Project LawInitiation
    Preparation (collab.) on project law
    Inter-ministerial cooperation
    Request for opinion to relevant Ministries
    Final approval
    Implement changes based on opinions
    Nominate lawyer/team
    Approval 1..N Draft law complete
    Analyze draft law & make necessary changes
    Received in Central Gov
    Secretary General Approval
    PM Approval
    Prepare Draft Agenda
    Schedule new Gov. meeting
    Prepare Gov. Decisions
    Publish Govt. Decisions
    Official Journal
  • 13. e-Cabinet 3.0
    Legislation Impact Assessment tools
    Data capturing at source integrate XML standard for legal acts in the process for drafting new or amending existing legal acts
    Point of time compiled versions of legal acts
    Integrate public participation tools in process for drafting of legal acts
    Enable work on multiple languages interfaces and content localization at the same time
    Improved performance monitoring and evaluation tools (identify bottle necks and delays)
  • 14. e-Parliament, a strategic approach for improving democracy
    Achieve more transparent, cost-effective and faster processes in parliament with the usage of ICT.
    Give access to rich, contextual information to everyone involved in parliamentary processes: MPs, professionals, experts, media and citizens. Allow faster decision-making and lower bureaucracy through information systems that enable access to information to anyone, anywhere and on any device.
    ICT Experience, Vision and Technology Excellence
    Common goal (Position / Opposition)
    for establishing the e-Parliament
    Joint strategic leadership at the highest level
  • 15. Parliament objectives
    Key characteristicsof a democratic parliament
    representative: that is, socially and politically representative of the diversity of the people, and ensuring equal opportunities and protections for all its members;
    transparent: that is, being open to the nation through different media, and transparent in the conduct of its business;
    accessible: involving the public, associations and movements of civil society, in the work of parliament;
    accountable: this involves members of parliament being accountable to the electorate for their performance in office and integrity of conduct;
    effective: this means the effective organization of business in accordance with these democratic values, and the performance of parliament’s legislative and oversight functions in a manner that serves the needs of the whole population.
    Source: Parliament and democracy in the twenty-first century: A guide to good practice, Inter-Parliamentary Union, 2006.
  • 16. Others about e-Parliament …
    E-Parliament gives us an opportunity to break with old ways of thinking and engage in dialogue just as the young people of the world are.
    When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic.
    Welcoming Remarks by Nancy Pelosi, Speaker of the U.S. House of Representatives to the World E-Parliament Conference 2009, Washington D.C., 3 November 2009
    e-Parliament can be defined as a legislature that is empowered to be more transparent, accessible and accountable through ICT. It empowers people, in all their diversity, to be more engaged in public life by providing higher quality information and greater access to its parliamentary documents and activities.
    It is an organization where connected stakeholders use information and communication technologies to support its primary functions of representation, law-making and oversight more effectively.
    World e-Parliament Report 2008, United Nations Department of Economic and Social Affairs and the Inter-Parliamentary Union through the Global Centre for ICT in Parliament
  • 17. e-Parliament - Processes
    Legislation process
    Initiating new bill
    Process of preparation, approval and submission of bills
    Process of collecting signatures for the request for first reading
    Process of submission of amendments
    Sessions of committees (agenda, conclusions, minutes, voting results, transcripts, video and audio recordings, ...)
    Plenary Sessions (agenda, conclusions, transcripts, voting reports...)
    Parliamentary Questions
    Automation of work of President of Assembly, Secretary General, MPs, Parliamentary groups (specific interfaces for every user role)
    Publishing of daily material in procedure, scheduled meetings, agenda, conclusions, transcripts, voting reports of the Sessions Parliament and working bodies
  • 18. e-Parliament Information Systems
  • 19. e-Parliament - Common functions
    Document repository
    Document archiving
    Remote access
    Digital signatures of every critical action
    System generated documents and letters in every step in the process based on templates
    Notifications for deadlines, new sessions, new acts in process through solution interface, email, SMS
    Mobile view
    Single sign-on
    Key Performance Indicators
    Multiple versions of acts and document
    Parliament web TV with searchable video and audio archive
    Subscriptions for notifications
  • 20. e-Parliament - Common functions
    publishing, sharing and searching (enabling the capturing, sharing and rapid search and retrieval of proceedings in chambers and committees);
    collaboration (enabling the flow of appropriate information between Parliamentary stakeholders);
    tracking and workflow (enabling an understanding of the key issues and where to focus attention, such as the progress of draft legislation);
    interaction with government (ensuring the smooth two-way communication including parliamentary questions raised by the Parliament for answer by the government);
    interactions with other Parliaments (ensuring that various tiers of national and supranational Parliaments – such as between national and supra-national bodies such as the EU Parliament);
    information analysis (enabling the transformation of information into insight);
  • 21. e-Parliament - Common functions
    multi-lingual support (enabling Parliaments to communicate with each other effectively and within and across states where multi-lingual environments are required, including support for constituents with diverse language requirements);
    accessibility (ensuring that both legal and moral requirements are met in terms of equality of access and participation to those with disabilities);
    mobility of access (ensuring that the services and information are available whilst Members, their staff and Officials are on the move and that they do not physically need to be within the Parliamentary estate to make use of Parliamentary services);
    security (ensuring best practice security procedures and the deployment of systems built to recognised standards of international security accreditation);
    adoption of open-interoperability standards (ensuringinteroperability between systems regardless of their platform, technology or vendor)
  • 22. Parliament - Processes
    Preparation (collab.) on bill
    Inviting co-proposers
    Sign the proposed bill
    Bill Initiation
    Notify Civic, MPs & Government
    Determining primary working committee
    Analyze technical compliance
    Submit to Parliament procedure
    Schedule and held Plenary Session
    Schedule and held Committee Meetings and Decisions
    Notify Committees and MPs
    Collecting signatures for the request
    President signs the law
    Prepare Amendment
    Amend bills
    Parliament submits to Official Journal
    Official Journal
    MP Questions
  • 23. e-Parliament add-ons – improvements
    Social Networking (Facebook / Twitter)
    Direct contact between citizens and their representatives
    Can empower individuals to gain redress in the event of criticism
    Citizen involvement in legislation and other committee work of a parliament
    Parliamentary members are more accessible to citizens and social groups, and they can exercise influence in turn.
    with the advent of web 2.0 technologies, such as blogging and social networking Parliaments can support civil engagement.
    Interactions are performed using gestures and flicks
    With Multi-touch users can literary to “grab bills and decisions with hands” and move information with simple gestures and touches
    The intuitive and approachable interface
    Improve communication, shorten the learning curve and enhance efficiency in consuming information
  • 24. e-Parliament add-ons – improvements i(in progress)
    Strategic planning including Program items and related measures and activities
    Integration with National Action Plan for approximation to the EU AcquisCommunitaire
    work on multiple languages interfaces and content localization at the same time
    Direct push of information to citizens and media
  • 25. Legislative Knowledge Managementa building block for integrated Legislative Knowledge management
    Integrated content management system for legislative knowledge management including Preparation, Publishing, Archiving and Search
    Toolset for Discovery, Search, Notification on any legislative document
    Establishes interoperability, communication and publishing of Macedonian legal regulation
    Improvement of effectiveness of employees
    Reduction of errors in preparation process
    Enforces standards in legislative documents
    Reducing administrative costs and complexities in the legislative process
    “de-facto” standard in XML representation of official legislation
    Work in progress
    Point of time compiled versions of legal acts
    Enforcement of standards in legislative documents across all participant institutions
    Legislative compliance tools for companies
  • 26. Official Journal - Processes
    Apply and verify XML standards to legal acts
    Preparation for hard copy edition
    Value added services
    Value – added services
    Receiving acts for publishing
    Legislative knowledge database
    Preparation for on-line edition
  • 27. Quick wins / Benefits
    • Internet Portals for information share
    • 28. Enabling transparent citizen access
    • 29. Increased transparency in the operation and accessibility of the decisions to the public
    • 30. Enabling transformation of the internal data sources into information available for the citizens
    • 31. Contribution to the reform of the public administration enabling accumulation of a “legislative knowledge/ resources”
    • 32. Shortens the learning curve for MPs and Government officials (process driven)
    • 33. Reduces process complexity
    • 34. Measuring of the efficiency of the work
    • 35. Warrants the process execution as to comply with the Rules of Procedures
    • 36. Great savings- decrease of the costs for preparation and holding of sessions
    • 37. Saves money by eliminating paper in the process of preparation and execution of sessions
    • 38. Active participation for every user from anywhere and at anytime
    • 39. Improves performance by reducing time needed in legislative process
    • 40. More mobile solution for the teleworking
    • 41. Simple and flexible communication Parliament-Government and Parliament-Official Journal
    Quality of services and communication
  • 42. Nextsense e-Government references
    • e-Parliament
    • 43. Parliament of the Republic of Macedonia
    • 44. Parliament of the Republic of Albania (in progress)
    • 45. Assessment - Parliament of the Republic of Kosovo
    • 46. e-Cabinet
    • 47. Government of the Republic of Albania
    • 48. Government of the Republic of Macedonia
    • 49. Government Process Management System
    • 50. Cabinet of the Prime Minister of the Government of the Republic of Macedonia
    • 51. General Secretariat of the Government of the Republic of Macedonia
    • 52. Ministries of the Government of the Republic of Macedonia
    • 53. Ministries of the Government of the Republic of Albania
    Legislative Knowledge Management
    Official Gazette of the Republic of Macedonia
    Online Services Portal - the Government of the Republic of Macedonia
    Apply Online – Civil Servants Agency of the Republic of Macedonia
    Automatic Distribution of Licenses
    Ministry of Transport & Communication of the Republic of Macedonia
    Government HRMS
    Civil Servants Agency of Macedonia
    Ministries of the Government of Macedonia
    Employment Service Agency of Macedonia
    Anticorruption asset declaration management information system
    Anticorruption agency, Macedonia
    e-Employment Portal
    Employment Service Agency of Macedonia
  • 54. Awards & Recognitions
    Microsoft Partner Program Awards, Boston 2006
    Nextsense was awarded the Customer Experience Award, one of two Microsoft Initiative Award categories, for delivering superior customer service by demonstrating its understanding of its customer’s needs.
    The award recognizes Nextsense’s ingenuity in developing unique and relevant approaches to customer outreach., 2008 editors choice ApplyOnline – online employment of civil servants
    MASIT 2005best of public sector award
    Microsoft Services Summit 2006, BarcelonaPublic sector featured
    MASIT 2009best of public sector award
  • 55. World e-Parliament Conference, Washington November 2009
    The event is co-organized by the United Nations, the Inter-Parliamentary Union, the U.S. House of Representatives and the Global Centre for ICT in Parliament and is intended to promote the effective use of modern technologies in legislatures.
    The Macedonian delegation was headed by Mr. Trajko Veljanoski, President of the Assembly of the Republic of Macedonia. On the conference, the Macedonian e-Parliament system was presented by the Vice-president of Assembly of the Republic of Macedonia, Mr. Jani Makraduli.
    Nextsense was also part of the Macedonian delegation as the company that developed the solution.
    The World e-Parliament Conference is the annual forum of the community of parliaments addressing, from both the policy and technical perspectives, how the use of information and communication technology can help improve representation, transparency, accountability, openness, and effectiveness in the complex parliamentary environment.
    World e-Parliament Conference 2009
    November 3rd-5th 2009
    U.S. House of Representatives Washington, D.C.
  • 56. Press reviews
    Press reviews:International Herald Tribune; infoWorld; Sys-con en Espanol; FinanzNachrichten; Newsratings; Harvard University - JFK School of Government;; Balkan analysis; PR Newswire; Microsoft in Government Worldwide Edition…
  • 57. CASE STUDY – Macedoniafully integrated Legislative Knowledge Management
    Customer: Assembly of Republic of Macedonia Government of Republic of Macedonia Official Gazette of Republic of Macedonia
    Deliverables: Integrated 3 pillars of legislation development
    Paperless process of legislation development
    Truly green IT
  • 58. CASE STUDY - Assembly of The Republic of Macedonia
    I can only salute Macedonia for achieving such a success. As an MP I'm a little bit jealous, because you have done things we haven't even reached. For instance, I'm not able to follow past debates on video link to see whether I was good or not or to see the performances of colleagues, he said, adding Macedonia as a younger state had surpassed those much older ones in the process.
    Lord Richard Best, House of Lords, Skopje, September 2009
    The e-Parliament was introduced which introduces a fully automatised legislative process from the moment of submission of the documents by the Government, and until their publishing in the Official gazette.
    2009 Progress Report, Commission of The European Communities, Brussels, October 2009
  • 59. "One touch of nature makes the whole world kin."- Shakespeare
    Saving by Going Green
    Benefits of implementing Paperless Legislation Development and Management Platform:
    protect natural resources and ecosystems
    greatly reduced environmental impact and costs
    improved information access
    in addition, the service to politicians is improved since the cases can be distributed continuously as soon as they are ready
    enhanced efficiency and flexibility
    the administration saves time and expense by avoiding the need for printouts, copies, packaging, postage and transport.
    Eliminates annual consumption of:
    more than 40 million sheets of paper
    more than 5.000 trees
    over 500 mtof carbon dioxide.
    saves 1 M EUR per year in printing costs
    Analysis made for Republic of Macedonia for 2009 using IDC Calculator
  • 60. CASE STUDY – Albaniafully integrated Legislative Knowledge Management
    Customer: Assembly of Republic of Macedonia Government of Republic of Macedonia
    Deliverables: 2 pillars of legislation development
    Paperless process of legislation development
    Truly green IT
  • 61. SE Europe e-Democracy conference
    ICT opportunity for good governance
    Date: 25-27 September, 2011
    Location: Ohrid, Macedonia
    Partners: Nextsense
    Center for e-Governance Development for SE Europe
    • Parliament and Democracy in the Twenty-first century
    • 62. State of ICT development in Parliaments
    • 63. ICT in parliaments current practices
    • 64. Future and emerging technologies for e-Democracy
    • 65. Compliance and standards (EU perspective)
    • 66. How can information technology transform the way parliament works
    • 67. e-Parliaments-The Use of ICT to Improve Parliamentary Processes
    • 68. ICT in legislative knowledge management
    • 69. Interoperability in the legislative process
  • +389 2 3075 111Partizanski Odredi 62 1000 Skopje, MacedoniaVasko Kronevski, CEO
    Thank you for your attention