Bulgaria eGov Project: Digital skills in the public sector

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Bulgaria eGov Project: Digital skills in the public sector

  1. 1. Bulgaria eGov Project: Digital skills in the public sectorGeorge BRASHNAROVChairman of the Board / ESI Center Eastern EuropeMember of the Board / QLab MoldovaMay 18, 2011Chisinau, Moldova
  2. 2. BulgariaBulgaria is situated in the South-East part of Europe Area: 110,993.6 km2. Population: 7.97 million Capital City: Sofia Official language: Bulgarian Currency: Lev (BGN)EU Member State since 1.01.2007
  3. 3. DEVELOPMENT OF e-GOVERNMENT• 2002 - preparatory stage• 2003 - 2005 - experimental stage• 2005 - 2008 - real stage of dynamic developmentMinistry of State Administration and Administrative Reform• 2009 - …. – next stage of developmentMinistry of Transport and IT&C / Council for Administrative reforms
  4. 4. Ministry of State Administration and Administrative ReformStrategies and plans:• E-Government Strategy – 2002• Human Resources Management in the State Administration Strategy2006 – 2013• Plan for the Implementation of the Human Resources Management Strategy• Strategy for Modernization of the Public Administration - from Accession to Integration• Strategy for Training the Employees of the Administration
  5. 5. Ministry of State Administration and Administrative Reform …. many projects linked to e-Government, including Training in IT in the administration and in the implementation and use of the services of e-government • Specialized training at high professional level of the IT specialists in the administration for the implementation and use of the services of e-government; • Drawing up of programs for mass training in computer literacy of the employees of the state administration. • Programs for certification of the computer literacy level of the employees of the state administration. As result more than 60 000 civil servants were trained in IT and more than 30 000 were certified against ITCard by ESI
  6. 6. Why Certification is needed ? As independent objective Content measurement to the training process As powerful statistical tool Improvement Training measures As instrument for continues improvement of the training content As internationally recognized reward and active encouragement to the civil Statistics Certification servants : added value for their CV
  7. 7. How ITcard supports the process ?Fully automized registration, group management and internet based testsystem – www.ITcard.org
  8. 8. How ITcard supports the process ?Business layer – www.myITcard.org
  9. 9. How ITcard supports the process ?Statistics Успешни тестове Статистика Общ брой Среден резултат Проект Явили се Неявили се регистрации (%) на явилите се % Y N успешни % от всички неуспешни % MDAAR 10 000 6 072 60.72% 5 779 293 3 928 5 779 57.79% 4 221 42.21% 75.98% UNDP Rev 3 11 000 9 013 81.94% 8 842 171 1 987 8 842 80.38% 2 158 19.62% 81.70% UNDP Rev 4 10 000 8 713 87.13% 8 195 518 1 287 8 195 81.95% 1 805 18.05% 78.74% Total 31 000 23 798 76.77% 22 816 982 7 202 22 816 73.60% 8 184 26.40% 78.81%
  10. 10. How ITcard supports the process ?Continuos improvement 12,000 10,000 8,000 6,000 4,000 2,000 Total certifications - 11,000 10,000 Present12,000 10,000 MDAAR UNDP Rev 3 8,842 UNDP Rev 410,000 8,195 8,000 5,779 6,000 4,221 4,000 2,158 Total certifications 2,000 1,805 Succesuful tests - Failed MDAAR UNDP Rev 3 UNDP Rev 4
  11. 11. ITcard in Bulgaria ?Wining points• The only independent computer knowledge certificate - ESI• Localized in Bulgarian, English and special BG-ENG version• Flexibility - Local content and local technical support• Fully online registration (www.myITcard.org), management and test system• Business model / Pricing policy• Wide network of more than 400 centers – iCenters project under UNDP framework – JOBS business center network – Schools, private centers and many others….
  12. 12. Bulgaria ITcard Project:Who did what ?Technical implementation:ESI@Net partner – Nemetschek OOD BulgariaTest centers:iCenters Network – over 160 telecenters underUNDP project frameworkProject Management:UNDPCoordination:ESI@Center Eastern Europe – the first successcase of PPP between State Agency for ICT,Bulgarian Association of Software companies(BASSCOM) and ESI
  13. 13. Bulgaria ITcard Project:Current stage and future Thank you ! www.ITcard.org

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