PRASARANA 2013
MANAGER’S CONFERENCE

“Result-based Leadership during
Turbulent Times”

Prof Sattar Bawany
Prof Sattar Bawa...
Are You a Tiger or a Deer?
Every morning in Malaysia, a deer wakes
up. It knows it must run faster than the
fastest tiger ...
3

About
Centre for Executive
Education (CEE)

 Executive Education
 Leadership & High
Potential Development
 Executive...
Who We Are
• The Centre for Executive Education (CEE) is a premier network for

established human resource development and...
About Your Key Note Speaker
• CEO of Centre for Executive Education (CEE)
• C-Suite Master Executive Coach, EDA
• Strategi...
Leading During Turbulent Times

Copyright @2013 Centre for Executive Education Pte Ltd
www.cee-global.co
Top Lessons on Executive Derailers
during Uncertainty or Turbulent Times
1.

Failure to meet Business Objectives or achiev...
Role of Leaders
“Leadership is all about the ability to have impact and
influence on your followers so as to engage them t...
Achieving Results During Turbulent Times
Organisational Results

• Profitability
• ROI
• Cost Optimisation

Customer Engag...
What’s Your Role During Turbulent &
Uncertain Times?
• The Current Realities – Times of Transition & Change
• What happens...
Emotional Resilience &
Leadership Styles during
Turbulent Times

Copyright @2013 Centre for Executive Education Pte Ltd
ww...
Emotional Intelligence (EI) & EQ
Emotional Intelligence, also called EI and often measured as an
Emotional Intelligence Qu...
Emotional Intelligence by Goleman
“The capacity for
recognizing our own feelings
and those of others, for motivating
ourse...
Leadership and EI
"A leader's intelligence has to have a strong emotional
component. He has to have high self-awareness,
m...
EI and Successful Leaders
 Successful leaders at all levels demonstrate a high
degree of Emotional Intelligence in their ...
Hay-Goleman’s Six Leadership Styles
1. Coercive (Directive): “Do what I tell you”
2. Authoritative (Visionary): “Come with...
Impact of Leadership Styles






Leaders who have mastered 4 or more styles create the
best business performance
The ...
In Conclusion: Key to Success


Every company that wants to succeed during
turbulent times must recognise that their
lead...
Video on What Makes a Great Leader?

http://www.youtube.com/watch?v=GCnJaPZ8Sf4
Copyright @2013 Centre for Executive Educa...
Final Thoughts…
If you do tomorrow what you did yesterday
Your Future is History……………

If you do tomorrow what we’ve cover...
Further Dialogue on Social Media
Prof Sattar Bawany
CEO, Centre for Executive Education (CEE)
C-Suite Master Executive Coa...
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CEE Key Note Presentation at Prasarana 2013 MJanagers Conference on 'Results-based Leadership' - 12 Nov 2013

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CEE Key Note Presentation at Prasarana 2013 MJanagers Conference on 'Results-based Leadership' - 12 Nov 2013

  1. 1. PRASARANA 2013 MANAGER’S CONFERENCE “Result-based Leadership during Turbulent Times” Prof Sattar Bawany Prof Sattar Bawany CEO, Centre for Executive Education (CEE Global) Master Executive Coach, Executive Development Associates (EDA) Tuesday, 12 Nov 2013 @ Saujana Ballroom, The Saujana Hotel Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  2. 2. Are You a Tiger or a Deer? Every morning in Malaysia, a deer wakes up. It knows it must run faster than the fastest tiger or it will be killed. Every morning in Malaysia, a tiger wakes up. It knows it must outrun the slowest deer or it will starve to death. It doesn’t matter whether you are a tiger or a deer: when the sun comes up, you’d better be running….. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 2
  3. 3. 3 About Centre for Executive Education (CEE)  Executive Education  Leadership & High Potential Development  Executive Coaching  Succession Planning  Executive Assessment CEE is the Affiliate Partner of Executive Development Associates (EDA), a global leader in executive development & coaching since 1982. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  4. 4. Who We Are • The Centre for Executive Education (CEE) is a premier network for established human resource development and consulting firms around the globe which partners with our client to design solutions for leaders at all levels who will navigate the firm through tomorrow's business challenges. • CEE’s mission is to assist our client to secure a leading position in their respective market through the development of their human capital. • CEE offers talent management solutions including executive coaching and custom-designed leadership development programs to accelerate individual performance and succession planning for organisations. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 4
  5. 5. About Your Key Note Speaker • CEO of Centre for Executive Education (CEE) • C-Suite Master Executive Coach, EDA • Strategic Advisor of IPMA Asia Pacific • Adjunct Professor of Paris Graduate School of Management • Over 25 years’ in OD & HR consulting, executive coaching, facilitation, leadership development and training. • Adjunct Professor teaching international business and human resource courses with Paris Graduate School of Management • Assumed senior global and regional leadership roles with DBM (Drake Beam & Morin), Mercer Human Resource Consulting, Hay Management Consultants and Forum Corporation. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 5
  6. 6. Leading During Turbulent Times Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  7. 7. Top Lessons on Executive Derailers during Uncertainty or Turbulent Times 1. Failure to meet Business Objectives or achieving Organisational Results during such times 2. Inability to Change or Adapt Quickly and Flexibly to rapidly changing market conditions 3. Lack of relationship management skills and social intelligence in engaging key stakeholders including employees 4. Failure to Get the ‘Right Person on the Bus’, ‘Wrong Person off the Bus’ & ‘Right Person in the Right Seat’ (Right Talent in Right Role) 5. Failing to make the Boss’/Organization's priorities a high priority when implementing strategies to meet the challenges Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  8. 8. Role of Leaders “Leadership is all about the ability to have impact and influence on your followers so as to engage them towards ACHIEVING RESULTS of your organisation leveraging on Ontological Humility and Servant Leadership & Level 5 Repertoire of Leadership Styles blended with elements of Socialised Power/Social Intelligence Competencies ” (Bawany, 2013) Reference: Sattar Bawany, “Making Results-based Leadership Work in Singapore” Singapore Business Review, http://sbr.com.sg/hr-education/commentary/making-results-based-leadership-work-in-singapore, first published on 12 February 2013. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 8
  9. 9. Achieving Results During Turbulent Times Organisational Results • Profitability • ROI • Cost Optimisation Customer Engagement/Loyalty • Customer Satisfaction • Service Value/ Relationship Employee/Stakeholder Engagement • Employee Satisfaction • Employee Loyalty Organisational Climate • Company Policies • Rewards and Flexibility • Culture, Espirit De Corps • Leadership Styles • EQ/EI Competencies • Level 5/Ontological Humility Sattar Bawany, “Making Results-based Leadership Work in Singapore” Singapore Business Review, http://sbr.com.sg/hr-education/commentary/making-results-based-leadership-work-in-singapore, 12 February 2013 Leadership Effectiveness Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 9
  10. 10. What’s Your Role During Turbulent & Uncertain Times? • The Current Realities – Times of Transition & Change • What happens to Organisations during Turbulent Times? • Response to Organisational ‘Toxic Cocktail’  Behaviour 1: Prompt and considered action  Behaviour 2: Honest and consistent communication  Behaviour 3: Emotional connection  Behaviour 4: Inspiration • The Role of HR during Turbulent Times Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 10
  11. 11. Emotional Resilience & Leadership Styles during Turbulent Times Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  12. 12. Emotional Intelligence (EI) & EQ Emotional Intelligence, also called EI and often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups. “Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.” Aristotle in ‘Nicomachean Ethics’ Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  13. 13. Emotional Intelligence by Goleman “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves (emotional intelligence) and in our relationships with others (social intelligence)” Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books. Goleman, D. (1998) Working with Emotional Intelligence. New York: Bantam Books. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  14. 14. Leadership and EI "A leader's intelligence has to have a strong emotional component. He has to have high self-awareness, maturity and self-control. He must be able to withstand the heat, handle setbacks and when those lucky moments arise, enjoy success with equal parts of joy and humility. Emotional intelligence is more rare than book smarts, but it is actually more important in the making of a leader." Jack Welch, former Chairman & CEO of GE Inc. Speaking to The Wall Street Journal Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 14
  15. 15. EI and Successful Leaders  Successful leaders at all levels demonstrate a high degree of Emotional Intelligence in their role  Emotionally intelligent leaders create an environment of positive morale and higher productivity resulted in sustainable employee engagement  Crucial Emotional and Social Intelligence competencies such as relationship management; cross cultural communication; effective negotiation and conflict management Bawany, S. (2010). ‘Maximizing the Potential of Future Leaders: Resolving Leadership Succession Crisis with Transition Coaching’ In ‘Coaching in Asia – The First Decade’. Creation Publishing LLP. Download Complimentary e-copy from: www.ipma.com.sg/publications.php (Until Nov 2013) Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  16. 16. Hay-Goleman’s Six Leadership Styles 1. Coercive (Directive): “Do what I tell you” 2. Authoritative (Visionary): “Come with me” 3. Affiliative: “People come first” 4. Democratic (Participative): “What do you think?” 5. Pacesetting: “Do as I do, NOW!” 6. Coaching: “Try this” Source: Daniel Goldman, ‘Leadership That Gets Results’, HBR, March-April 2000 Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 16
  17. 17. Impact of Leadership Styles     Leaders who have mastered 4 or more styles create the best business performance The most effective leaders can switch flexibly between leadership styles in response to the situation Coaching and Authoritative (most effective) along with Affiliative and Democratic & styles have a positive impact on organisational climate Coercive & Pacesetting generally can have a negative impact on the working environment however may prove to be useful in turnaround or crisis situation Source: Goldman, D., ‘Leadership That Gets Results’, HBR, March-April 2000 Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 17
  18. 18. In Conclusion: Key to Success  Every company that wants to succeed during turbulent times must recognise that their leaders at every level needs support and must be in tune with external changes and can adapt to the speed and depth of those changes.  Leadership can’t be taught in a classroom alone, but developmental experiences – executive coaching, mentoring, executive education masterclasses, voracious readings – can accelerate a leader’s growth. Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co
  19. 19. Video on What Makes a Great Leader? http://www.youtube.com/watch?v=GCnJaPZ8Sf4 Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 19
  20. 20. Final Thoughts… If you do tomorrow what you did yesterday Your Future is History…………… If you do tomorrow what we’ve covered today Your Future is Historic!!! Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 20
  21. 21. Further Dialogue on Social Media Prof Sattar Bawany CEO, Centre for Executive Education (CEE) C-Suite Master Executive Coach, EDA Strategic Advisor, IPMA Asia Pacific Email: sattar.bawany@ipma.com.sg Articles: www.ipma.com.sg/publications.php Slideshare: www.slideshare.net/cee-global LinkedIn: www.linkedin.com/in/ceeglobal Facebook: www.facebook.com/ceeglobal Twitter: www.twitter.com/cee_global Copyright @2013 Centre for Executive Education Pte Ltd www.cee-global.co 21

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