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The top trends changing the landscape of Information Management

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The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly. …

The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly.

With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight.

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  • 1. The top trends changing the landscape of Information Management Thursday 26 September 2013
  • 2. Practical, hands-on insights from public sector projects 200+ public sector and private projects delivered across all levels of government and a variety of industry sectors. Working alongside our clients, over time we get a sense of the key trends that are impacting them. We work with a range of technologies but are very strong in the Microsoft stack.
  • 3. Andrew Fisher Director Information Management Solution Lead Our speakers today Kelly Drewett Senior Information Management Consultant James Bashforth Business Intelligence Practice Lead
  • 4. With endless buzzwords and hot topics, and a ream of new technologies and upgrades, it can be difficult for organisations to know where to begin or how it translates into actionable insight. The role of information and data in the private sector, and how employees and users interact with that information, is changing rapidly.
  • 5. The key questions we will explore are; What are the trends top of mind for private and public sectors now? How are they leveraging these trends? What can you do today?
  • 6. 3 4 Platform evolution Compliance Big data and open data Security 1 2 The top trends changing the landscape of IM 5 Online service delivery
  • 7. 1 Platform evolution For the last few years, IM platforms have seen a new phase of evolution. This evolution provides you with an opportunity to revisit your tech stack. You could be doing a lot more with a lot less.  New products – platform-centric with broader functionality.  New vendors – smaller players, adding value to platforms.  Buy vs. build – “apps” are replacing bespoke development.  Configure over code.  Move away from best of breed enterprise platforms.
  • 8. 1 It should all ‘just work’.  Do more with less.  The BYOD movement is here to stay.  It is no longer a given that systems are best located and supported on premise, giving rise to cloud computing.  Platform-based architecture means creating information silos is no longer acceptable.  Social is not a project – it’s built in.
  • 9. 1 Platform evolution What can you do today?  Review your framework – you may be able get more out of it.  Revise your IM strategies – mobile, social, IT, IA.  Look at adding on rather than buying more.  Cloud assessment and fit for purpose strategy.
  • 10. 2  State Records Act  National Records Act  ISO 15489 – Records Management Standard  ISO 9001 – Quality Certification  Australian Government Locator Standard (AGLS)  AS5090 – Work Process analysis  ISO 16175 – Information & Documentation Standards  Digital Transition Policy  Archives Act  FOI Act  Evidence Act  Privacy Act Compliance
  • 11. 2 Compliance Why are people suddenly paying attention? Insurance?  Information transparency  Risk management Mandates?  Digitisation: Digital Transition Policy  National and State Acts Business Efficiencies?  Standardisation  Reduced rework  Less time spent searching  Cost savings Compliance is being reconsidered because organisations are taking advantage of solutions that remove the overhead of managing compliance from the business.
  • 12. 2 Compliance Trend: Technology is driving new behaviours and thinking.  Platforms are replacing solutions - they do more, can stand alone and cost far less.  Compliance being built into platforms almost transparently.  As a result:  Projects are easier to break down into manageable iterations.  The business is taking a more active role in compliance projects.
  • 13. 2 Compliance
  • 14. 2 Compliance What can you do today?  Consider compliance as a project outcome.  Revise your procurement strategies.  Revisit your applications and platforms.  Rethink your integration strategies.
  • 15. What is big data? 3 Big data  Isn’t it just big BI?  Unstructured and structured data.  Its not about a technology it’s a concept.  The Three V’s?  Data from things as well as people and systems.  Its not just about finding the answer but exploring more questions.
  • 16. How big is big? “Every day, we create 2.5 quintillion bytes of data — so much that 90% of the data in the world today has been created in the last two years alone. This data comes from everywhere: sensors used to gather climate information, posts to social media sites, digital pictures and videos, purchase transaction records, and cell phone GPS signals to name a few. This data is big data.” – IBM 3 Big data Big data, big hype!
  • 17. 3 Big data There are lots of examples: Risk  Telematics on trucks to avoid hazards  Fraud detection  Dust emission monitoring  Plant maintenance predictions Business improvement  SA Transport traffic analysis  Core sample / seismic analysis in resources  Smart metering in utilities  Driverless vehicles (trucks and trains)  Customer shopping patternsReal time analysis  Customer sentiment analysis  Online travel booking  Infrastructure management (logs)  Real time drilling information and analysis And more…  Obama Campaign  Yahoo search  IBM Watson in Health  NSA Prism
  • 18. 3 Big data What can you do today?  Understand the key questions and business drivers you want address and how you will realise benefits  Consider if a big data project is right for you.  Look at what data you have access to that can help you.  Go External – Look to external data sources that may benefit your organisation There are risks.  Lack of clear direction.  Fragmented tools landscape.  Low number of skilled resources. But there are benefits.  Business efficiencies.  Reduced time to market.  Competitive advantage.
  • 19. Cost reduction Public and private sector organisations are being faced with the reality of doing more with less. Insights driven from operational, customer, competitor and public data must be utilised to drive efficiency and competitive advantage. What is it? Historically if you wanted to know anything from government you could ask your MP or file a FOI – not easy! Raw data and stats about things such as spending, schools, health… anything! Transparency Many governments have transparency agendas or digital policies that stress the need to put information in the hands of citizens. Empowerment Give people access to data to ensure data-driven decision making. 3 Open data
  • 20. 3 Open Data  The US and UK lead the way but globally this an exploding trend.  Australia has recently relaunched it’s Open Data website data.gov.au and a new draft roadmap is in place.  Action is also occurring at a state level.  Govhack is an annual event that allows teams from all over Australia to create applications using government open data. It is sponsored by both public and private organisations including Department of Finance and Deregulation, Australian Bureau of Statistics, Microsoft and Amazon.  There are some great examples…
  • 21. Australia in Review 3 Open Data
  • 22. 3 Open Data Pixtory – Location aware mobile app using images from the WA State Library
  • 23. 3 Open Data What can you do today?  Formulate a strategy.  Understand where you can derive benefit from other agencies’ data – don’t reinvent the wheel. There are risks.  Privacy  False assumptions  Data for data’s sake But there are benefits.  Transparency  Accountability  Innovation
  • 24. 4 Security What is Information Security? Two key elements:  IT Security - Protection of information from a wide range of threats in order to ensure business continuity and minimise a range of business risks.  Information Assurance - The ability to recover data following an incident. “Given a choice between dancing pigs and security, users will pick dancing pigs every time”.
  • 25. 4 Security  Essentially it is the preservation of Confidentiality, Integrity and Availability of information.  Increased importance with the evolution of interconnected computing environments and the ever increasing numbers of threats.  Critically, the emphasis is now on Availability.
  • 26. 4 Security  We have Benchmarks, Legislation and Standards:  International Standard (A/NZS ISO 27002:2006) for Information Security – Not yet mandatory in Western Australia.  The whole ISO 27000 framework – Information security management, risks and controls within the context of an overall information security management system.  The Data Privacy Act & APP’s – Represents a significant focus on improvement within this domain.  Driving a need for audit and understanding.  Management of IT Risks, IT Security, Business Continuity and Operations need much greater focus.
  • 27. 4 Security What can you do today?  Review the approach to procurement and management in light of the need to evolve and mature systems in addition to the appetite for relevant, dynamic, timely data.  Your IM roadmap should be well defined, with key systems and growth areas mapped and assessed. Put in place plans to drive greater compliance in the most essential areas.  Understand the impacts of new technologies and services, and their impacts at all levels.
  • 28. 5 Online service delivery  Enabling business processes online.  Citizens now want to be able to engage with government via multiple channels.  Pushing processes outside the firewall.  Potential for cost and efficiency savings for government.
  • 29. 5 Online service delivery There are examples where this has been delivered fully:  Tax returns online  Medicare  e-Health  But these are large federal programs that take time to deliver and realise benefits.  Programs at smaller scale are easier to implement and deliver benefits faster.  Citizens expect to be able to do things online, quickly and easily and from a variety of devices.
  • 30. 5 Online service delivery Report a pothole!  In the UK, repairing potholes costs around £10billion per annum. There was little or no transparency over how this happened.  Trials were carried out to enable the public to report holes. The benefits found were:  Aided prioritisation.  Costs were targeted at high profile issues.  Increased citizen engagement.  Citizens had better visibility of how issues were being resolved.  Now, almost all local councils have this service.  “Snap, Send, Solve”.
  • 31. 5 Online service delivery What can you do today?  Understand which processes can benefit from being exposed to the public.  Commit to using digital channels to deliver services.  Commit to the milestones in the Digital First roadmap.  Citynext.
  • 32. You can do a lot more with a lot less. You may already have access to the tools and vendors that are reshaping the landscape. 1 Key takeaways Focus on IM as a business outcome and avoid jumping on the bandwagon of new tools and technologies. 2 You still need a strategy, but it needs to be flexible and easily reshaped. 3
  • 33. Thank you. Questions? © 2013 Velrada Capital Pty Ltd. All rights reserved. The information contained herein is for informational purposes only and represents the current view of Velrada Capital as at the date of the presentation. Velrada Capital cannot guarantee the accuracy of any information provided after the date of this presentation. Velrada Capital makes no warranties, express, implied or statutory as to the information in this presentation. Adelaide Level 5 147 Pirie Street Adelaide SA 500 p. +61 8 6460 0290 f . +61 8 9321 3629 e. info@velrada.com t. @velrada