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AFFIRM Network panel slides

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November 2009 AFFIRM panel on Networx

November 2009 AFFIRM panel on Networx

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  • ITS has a strong telecom and IT solutions portfolio that includes Governmentwide Acquisition Contracts, IT Schedule Programs, Strategic Solutions, as well as Network Services Programs. ITS actively works with GSA’s industry partners and customers to ensure the array of IT solutions and telecommunications offerings remain relevant in support of your agencies' important broad-ranging missions. In addition, ITS includes the service delivery roles and responsibilities for all Network Services product and service offerings. Collectively, these programs enable agencies to meet your voice, data, and video telecommunications needs at better prices than you could obtain individually while reducing potentially duplicative customer acquisition efforts, allowing you to focus your increasingly limited resources on your core missions.
  • In order to provide Agency’s Network convergence the Networx program has to converge as well - solutions are moving towards IP-centric services on a shared infrastructure delivery model Where all Agencies services including legacy wireline services such as voice, FRS, ATMS, SONETS as well as wireless services connect to the same infrastructure, an IP/MPLS backbone Improving emergency planning and providing COOP capabilities while simplifying ordering, billing and management processes GSA is used this new shared, simplified, model to build the Networx Program

Transcript

  • 1. November 18, 2009 Voice of the Customer: Networx Transition, and Beyond Sonny Bhagowalia, CIO, Department of Interior Karl Krumbholz, Director of Network Services, GSA ITS Mike Brown, Executive Director, IT Services Office, DHS Mike Ponti, Director, Strategic Resources Planning, ASD/NII, DoD
  • 2. GSA ITS Portfolio IT Schedule Programs ------------------------------ Providing Federal, State, and Local customers with direct order and delivery of leading-edge, high-quality commercial information technology products, software and services Governmentwide Acquisition Contracts (GWACs) ------------------------- Fully competed Indefinite Delivery Indefinite Quantity (IDIQ) contracts enabling the purchase of a partial or total Information Technology (IT) services-based solutions worldwide Network Services -------------------------- Flexible customer access worldwide to the full-suite of commercial telecommunications and networking solutions Integrated Technology Services (ITS) Delivering leading-edge information technology solutions to enable Great Government Through Technology
    • Strategic Solutions
    • -----------------------------
    • Offering identity management solutions and strategic sourcing support satisfying Federal IT mandates including:
    • HSPD-12
    • E-Authentication
    • SmartBUY
    • IPv6
    K
  • 3. Networx 50 Services – Secure IP-Based Architecture K Mgmt & App Services MPLS or Equivalent λ Network (Optical Wavelength Service) Physical Network (includes Dark Fiber) POP POP Switched Voice Private Line Wireline Connectivity PSTN Internet Wireless and Satellite Connectivity Billing OSS Inventory Mgmt Program Mgmt Customer Service Service Ordering Service Mgmt Training Hosting Design & Eng’g Unified Messaging Collaboration Spt Cust Contact Call Ctr Video Teleconf Conferencing Storage Managed Ntwk Teleworking IPv4/IPv6 Combined VOIP Converged IP IP Video Transport Layer 3 Transport Layer 2 Transport Frame Relay ATM SONET Ethernet Toll Free Ckt Switched Data
    • Transition
    • NS/EP
    • Section 508
    L2 Edge IP Edge VPN Edge IP Tel L2 Edge IP Edge VPN Edge IP Tel Security Services Secure Managed Email Managed E Auth Intrusion Detection Vulnerability Scan Anti-Virus Mgmt Managed Firewall Incident Response Managed Tiered
  • 4. Networx Scope of Capabilities Carrier WAN Network (GSA offering unique to Networx)
    • Hosted Business Applications
    • Applications
    • Web Services
    • Storage
    • Security
    Government METRO/Base Network
    • Managed Business Applications
    • Applications
    • Web Services
    • Storage
    • Security
    Access Network Building Infrastructure Network Data Center Network Data Center Secure Gateway Development Environment Application Test Application Build Load Network Operations Center (NOC) Security Operations Center (SOC) Enterprise End-to-End Services K Desktop Configuration Desktop Configuration
  • 5. GSA Network Services Activities “The Voice of the Customer”
    • Networx Services
      • Managed Trusted Internet Protocol Services (MTIPS)
      • VoIP Services
      • Building Infrastructure Project
    • Federal Commercial Satellite Acquisition (FCSA)
    • Connections II
    • Networx Transition
    K
  • 6.
    • IMC Chair: Edward O’Hare, GSA AC for ITS
    • New IMC Executive Steering Committee Structure
      • Chair, alternate IMC Chair:
        • Sonny Bhagowalia, CIO, US Department of Interior, member Federal CIO council and co-chair Architecture and Infrastructure, Federal CIO Council
      • Members:
        • Mike Brown, Department of Homeland Security
        • Charles McClam, US Department of Agriculture
        • Eric Olson, Department of Justice
        • Mike Ponti, Department of Defense
    New Interagency Management Council (IMC) S
  • 7.
    • Goals include (paraphrased from IMC New Charter):
      • To coordinate Government network services solutions
      • Initiate procurement actions
      • Promote cross-agency communication
      • Identify impediments to the delivery of products and services
      • Work as appropriate with OMB, ….Federal CIO Council, and other stakeholders to develop recommendations mitigate impediments to the delivery of products and services
      • Address other issues as required by the Federal CIO Council, OMB, or other stakeholders
    • Current Challenge: Complete Networx Transition
    New Interagency Management Council (IMC) S
  • 8. Transition “Challenges” Exist
    • Transition is difficult and complex
    • Networx Transition has been delayed by:
      • Overall growth and increase in complexity of network services
      • Need for Statements of Work
      • Ability for industry to protest task orders
      • Higher Agency priorities
      • Agency turnover and lack of technical staff resources
      • Burden of SOWs on vendors
    • It is difficult to measure transition - disconnects is “lagging indicator”
    • Transitions require significant coordination within & between organizations and resources
    • Much good work has been done in Agencies by many dedicated people
    S
  • 9. Nevertheless…we must get it done
    • Network Services are fundamental to Government business
    • Current contracts are expiring
    • Prices on Networx are generally much better than FTS2001/Crossover (by as much as $18M per month)
    • We need to get it done
    S
  • 10. Transition Timeline: 42 months + 12 months Continuity of Service = 54 months Continuity of Service 20 months remaining K (Final extension from Jan and Apr 10)
  • 11. Overall Agency Transition Progress (10/29/09) Known SOWs Known FOs Disconnects Networx $ Value 38% Remaining 52% Remaining 3,444,557 Remains 26% In Progress 31.8% Disconnected 96.0% FTS 2001 Revenue Remains 36% Completed 48% Completed 4.0% Total: 143 Total: 383 Total: 5,047,794 Total: $1.1B K
  • 12. Actions
    • IMC is changing Transition Credit Milestones
      • Parallel Operations and Ordering Milestones have been combined and moved to August 31, 2010
      • Transition Credits will continue to be paid by GSA through that date (And this is it!)
    • IMC is engaging support from CIO Council by providing the Council monthly transition updates
    • Considering the value of a “CXO Networx Day” at which GSA and Carriers would provide Transition Lessons Learned and information on how transition can be expedited
    S
  • 13. Actions, continued
    • GSA will continue to provide:
      • Transition planning assistance
      • Direct Agency support
      • SOW and MOD support to tailor Agency unique services
      • Financial support through Transition Credits
      • Assistance in addressing issues raised in Transition Working Group and directly to GSA
    K
  • 14. Agency Perspective
    • Voice of the Customer
      • Transition Lessons Learned
      • How to expedite the transition
      • Future requirements
  • 15. Questions?