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  • SAP has a long term strategy to focus on the Business User. The acquisition of Business Objects and the product line we can now take to market is key to our ability to execute against that strategy. However to fully achieve our objective and ensure our customers can fully optimize their business performance, we must further understand the role of the business user. We see three key trends which are having an impact on the business user: Changing demographics: Grey2K pr aging/retiring workforce. Processes and domain knowledge not written down so potentially lost as the institutional knowledge these workers possess walk out the door. Systems now need to be put in place to ensure this institutional knowledge is not lost. Millennium generation/digital natives are now entering the work force. This new generation has different expectations of work; stay at job 2-3 years, work from home/road, not the office; and are used to leveraging technology in very different ways. Web2.0 - With the advent of Google and Yahoo putting masses of information at the finger tips of consumers in an easily searchable and usable fashion expectations are increasingly that Enterprise Software should work in the same way, with the same easy of use and information access. Deployment models are also changing with expectations that Software should be instantly available, up and running in hours, not days/weeks/months. How we Work - Finally all of this changes the nature of our work. Prioritization becomes as much about what we don’t do, as what we do – the implication being, decision making by exception and resulting systems need to support not just executives but also line workers as they try to comb through masses of information to find the exceptions that require attention. A rise is the role of shared service centre across various LOBs is also driving a greater need for shared platforms and information. Finally teams are increasingly becoming globally distributed and cross functional emphasizing the importance of collaboration and being able to share information across time zones and large geographies. These trends are impacting the way we do business and changing the nature of organizations. We have seen a move from a very centralized and process driven organization to a business network that can adapt to global competition, changes in suppliers and shifting demand. As a result of these changes in the business environment we are seeing the need to converge what have in the past been disparate disciplines into a single integrated system that addresses users demands for Unified Information, Collaborative decisions, and Business network optimization. For customers, this new found ability to optimize business performance will result in broader insight, aligned strategy, optimized decisions, and flawless execution regardless of the underlying transactional systems. But what does this really deliver? SAP BusinessObjects provides the world’s leading solutions for GRC, EPM and Business Intelligence and the roadmap we are about to share drives the convergence of these assets but ultimately our goal is to help organizations overcome what we see is the number one pain point experienced by nearly every business today: the disconnect between the world of making decisions and the world of executing them. Today, 9 out of 10 organizations fail to implement their strategy. Executives are all too often disconnected from the realities facing operational units, forced to make strategic decisions without a clear view of what is happening on the front line. Organizations find it difficult to communicate goals to their employees, and to align their day-to-day activities with the overall strategy of the organization. We want to help organizations fix this this gap between strategy and execution, and optimize their business performance and we will do that by helping companies create an integrated process of; defining strategy based on facts and data, turning strategy into plans, ensuring compliance, managing risks, and executing in heterogeneous landscapes while tracking results. So having outlined a vision to drive the convergence of EPM, GRC and BI, and establishing how this helps close the gap between strategy and execution, what solutions does SAP Business Objects deliver in each of these domains? <<CLICK TO ADVANCE>> Describe each product grouping in turn: Business Intelligence - Providing meaningful intelligence and shedding light and clarity on the overall business to support optimal enterprise decision making Information Management - Enabling the integration into diverse business environments and ensuring the quality of data Governance Risk and Compliance - Maximizing strategic and operational effectiveness while minimizing cost by proactively aligning, automating and monitoring key risks and controls. Enterprise Performance Management - Ensuring optimized enterprise performance through from strategic decision making through planning and consolidation, modelling and optimization

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  • 1. Qual IT y . Comm IT ment .
  • 2. CSB – brief presentation March 1994 ISO 9001, ISO 27001 certifications Founded Partners SAP - Services Partner & System Reseller IBM - Advanced Business Partner, Value Added Reseller & Solution Provider T-Systems - Sales Co-operation Partner Size 80 employees (90% Consultants, Programmers, System Engineers) Offices Bucharest and Sibiu
  • 3. CSB at a glance Partners CSB SAP partner from 2002 (8 years) and IBM partner from 1994 (16 years) Other partners: T-Systems, CSC, etc CSB has 16 years of experence (since 1994) in implementing integrated software packages (ERP, CRM, etc): ACG(IBM Italy), BPCS (SSA) and SAP Most of CSB’s partners, managers and consultants have joined the company bringing along valuable experience in IT consulting and technology acquired in Deloitte & Touche Central Europe , one of the biggest consulting companies in the world. 3 out of the top 5 companies in Romania are customers of CSB. Electrica SA, Petrom SA, Orange Romania SA, British Petroleum Romania, Coca-Cola Romania, BASF Romania, Nestle , Praktiker Romania, etc Qual IT y . Comm IT ment . Experience “ Big 4” standards The trust from our Customers
  • 4. CSB Group: Organizational Structure CSB Management (2) IIT (4) ERP (30) Sales & Marketing (4) GBA Management (1) Software Development (35) Administrative FIN/HR/Procurement (7)
  • 5. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 6. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 7. SAP implementation
    • ERP and SAP experience :
    • 16 years in ERP projects ( 8+ years in SAP projects)
    • SAP consultants team:
    • 30 SAP consultants
    • 13 SAP consultants internationally certified by SAP
    • SAP expertise:
        • SAP ERP & SAP Business All-in-One : (FI,CO,MM,SD,AA,PP,CS,PS,HR/PY,PM)
        • SAP CRM
        • SAP Netweaver Portal
        • SAP IS-U (Industry Solution for Utilities )
        • SAP IS-H (Industry Solution for Healthcare )
        • SAP for Public Sector (Solutions for Public Sector )
        • SAP BW (Business Warehouse)
        • SAP BusinessObjects Business Intelligence
        • SAP BusinessObjects EPM (Enterprise Performance Management)
        • SAP BusinessObjects GRC (Governance Risk and Compliance)
    • SAP certified support: SAP Support Consultant certification
  • 8. CSB’s SAP competence and expertise:
    • CSB has a dedicated professional team of over 30 SAP consultants (including 1 5 seniors , 13 SAP consultants internationally certified by SAP ), ready to execute all activities required in any SAP project.
    • Specialized SAP consultants
    • cover the following functional areas of the SAP Solution portfolio:
      • Manufacturing: Planning and monitoring of production activities
      • Logistics : Procurement and Inventory, Sales and Distribution, Equipment Maintenance and Repairs, Customer Services, Project Management.
      • Finance : Financial Accounting (Accounts Receivable, Accounts
      • Payable, Fixed Assets, General Ledger), Cost Accounting, Budgeting, Cash Management, Capital expences.
      • Human Resources / Payroll .
      • Business Intelligence
      • CRM (Customers Relationship Management).
      • Industry dedicated Solutions – Utilities (Water, Electricity, Gas), Public Sector, Healthcare
    • CSB also has a team of consultants specialized in the implementation of
    • SAP Business All-in-One , SAP’s pre-configured solution, targeted at medium size companies
  • 9. Experience in various types of SAP projects:
    • Types of SAP projects:
    • Complete, end-to-end SAP implementations
        • From Project Preparation through to Go-live and Support
    • Roll-out projects
        • In own projects as well as in projects with multi-national companies
    • Roll-out assistance
        • In international projects, providing local support for Romania, trainings in Romanian, etc
    • Upgrades and Migrations
        • SAP version upgrades
        • Platform/database migrations
    • Operational support
        • Based on a monthly subscription, with SLA commitment
    • Experience on multi-country projects:
    • Language issues (English is standard across CSB)
    • Cross-company customizing issues
    • Particular security concerns (VPN, security tokens, etc)
  • 10. CSB’s SAP experience in various types of projects – from medium size to large companies Large companies International Projects Customer: Electrica S.A. Profile: Large utilities company, part of ENEL
    • Customer: Sika Romania
    • SAP Business All-In-One implementation
    • Quality Management
    • SAP Solution Manager
    • Post-implementation support
    Volksbank, Sollers PPD, Sika Romania, BP, OMV
    • Participation in the SAP ERP implementation
    • Unbundling project
    • Post-implementation support
    • Roll-Out assistance
    • Localization issues
    • Training in local language
    • Specific romanian legal issues
    Business Intelligence Projects
    • Customer: Titanmar
    • Dashboards, ad-hoc analytical reports, corporate style reporting
    • Built using SAP BusinessObjects tools on top of SAP BW Data Warehouse
    SAP Business All-In-One for Medium-size Companies
  • 11. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 12. Business Continuity and Disaster Recovery
    • Components:
    • Disaster prevention
    • Disaster protection
    • Solution implementation
    • Recovery plans (BCP)
    • Disaster support
    • Benefits:
    • Managing the risks
    • Minimizing the impact:
        • Resume the activity in a very short time
        • Reduce the financial loses
  • 13. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 14.
    • Components:
    • Powerful hardware infrastructure for complex applications (ERP, CRM, Business Intelligence, Invoicing, Billing)
    • Hardware solutions for business continuity and disaster recovery (BC&DR)
    • IBM software solutions
        • Tivoli – managing the company’s infrastructure (backup and
        • archiving, asset management, etc),
        • EAI - Enterprise Application Integration (based on
        • SOA concept)
    • Benefits:
    • Powerful infrastructure with high availability
    • World’s number 1 in technology and reliable services
    • Flexibility in the evolution of the application environment
    • Possibility to consolidate the IT environment through virtualization
    IBM software and complex platforms
  • 15. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 16. Information systems auditing
    • Components:
    • Evaluation of compliance with various standards : e.g. COBIT, ISO 27001
    • Evaluation of compliance with legal requirements :
    • electronic payment, e-banking, electronic invoice,
    • links with electronic payment systems (EPS)
    • Benefits:
    • Increases the management’s confidence in the IT solutions in use
    • Knowledge of the real IT risks related to the e-business processes and the areas that need intervention in order to remedy the deficiences.
    • Assures compliance with mandatory requirements and practices
  • 17. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 18. Research & Development under CORDIS FP7
    • SEVENTH FRAMEWORK PROGRAMME (FP7) COOPERATION - THEME 3
    • Information and Communication Technologies (ICT)
    • Grant Agreement Number: FP7-224297 - Large-scale Integrating Project(IP)
    • Project Acronym: ARTreat
    • Project Full Title: Multi-level patient-specific artery and atherogenesis model for outcome prediction, decision support treatment, and virtual hand-on training
    • Call/Strategic Objective: ICT-2007.5.1a: Personal Health Systems for Monitoring and Point-of-Care Diagnostics – Personalised Monitoring
    • Budget:  € 10,515,715
    • Funding:  € 7,647,290
    • Start Date: September 2008
    • End Date: August 2011
  • 19. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 20. Development of dedicated applications
    • Development of “turn key” applications
    • Solves specific problems that are not suitable for implementation of out of the box IT solutions
    • Technology
    • Web applications
        • Java (J2EE, JSP, WebServices)
        • Spring, Hibernate, GWT
    • Database
        • Oracle
        • SQL, PL/SQL
        • Design, tuning for performance
    • O bject O riented P rogramming
        • Java,
        • C++
    • Examples of applications
    • Interconnect billing, Retail applications, Commissioning, Data cleansing, Cross-checks, Reports
  • 21. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 22. SAP BusinessObjects solutions Data Integration Data Quality Management Master Data Management Metadata Management Information Management Governance, Risk, and Compliance Risk Management Access Control Process Control Global Trade Services Environment, Health and Safety Business Intelligence Reporting Query, Reporting, and Analysis Dashboards and Visualization Search and Navigation Advanced Analytics Enterprise Performance Management Strategy Management Business Planning Profitability and Cost Management Consolidation Spend Analytics
  • 23. Products for BI Solutions SAP BusinessObjects BI Solutions © SAP 2008 / Page Predictive Web Intelligence Crystal Reports Xcelsius Web App Designer Report Designer Pioneer (OLAP Analysis) BI Widgets Web Services And Much More… Polestar Mobile BI Enterprise Data Warehousing & BI Platform Advanced Analysis Enterprise Reporting Dashboards, Visualization Ad-hoc Query & Reporting BusinessObjects Enterprise SAP NetWeaver BI and BIA
  • 24. Integrated solution, Complete Exhaustive integrated solution Hyperion, Interlace, diverse apps Essbase, nQuire, BIEE Cognos CPM Cognos Proclarity Performance Point Excel Function/industry specific vendors SAS, Microstrategy, InfoBuilders, Informatica EPM & GRC Data Warehouse Business Intelligence Enterprise Applications Oracle DW Oracle, PSFT, Siebel DB2 DW SQL Server DW Dynamics BW, BIA SAP Applications Teradata, Netezza, MySQL, Sybase NetSuite Independent Vendors Business Objects + SAP Business Objects + SAP Available to SAP and non-SAP Customers Open & Agnostic Open apps & BI, "agnostic" to underlying technology
  • 25. 2. Business Continuity & Disaster Recovery 1. SAP implementation 3. IBM software and complex platforms 4. Information systems auditing 6. Development of dedicated applications expertise Some customer references csb : 7. Business Intelligence & EPM 5. Research & Development under CORDIS FP7
  • 26. Significant customers
    • Electrica Muntenia Nord and Electrica Oltenia ( utilities )
    • Electrica Muntenia Sud ( utilities )
    • Sibiu Water and Sewage Company ( utilities )
    • Distrigaz Nord ( utilities )
    • Hunedoara County Council ( public sector )
    • Hunedoara Child Care and Welfare Agency ( public sector )
    • Sibiu City Hall ( public sector )
    • Satu Mare City Hall ( publi c sector )
    • Iasi City Hall ( public sector )
    • BRD Societe Generale ( banking )
    • VOLKSBANK Romania ( banking )
    • Romanian International Bank ( banking )
    • ASIROM ( insurance )
    • British Petroleum ( oil and gas )
    • Petrom SA, parte a OMV Group ( oil and gas )
    • Peco Constanta ( oil and gas )
    • Competrol Bucuresti ( oil and gas )
    • DTH Television ( media )
    • Nova Music Entertainment ( media distribution )
    • Orange Romania ( telecommunication )
    • Coca Cola Romania ( beverages )
    • NORDIC Import-Export Co ( distribution )
    • Casa Mediterana Import ( distribution )
    • TITAN MAR ( production and distribution )
    • Brau Union Romania ( production and distribution )
    • RAO ( publishing / distribution )
    • TRANS EURO TEXTILE ( production and d istribution )
    • PETPROD ( distribution )
    • PIC Pitesti ( retail )
    • SIKA Romania ( production and distribution )
    • Sollers PPD ( distribution )
    • RAMOSS COM ( production and distribution )
    • DIRECT ( distribution )
    • Chimica Orastie ( chemical production )
    • BASF Romania ( chemical production )
    • Spitalul Elias ( healthcare )
    • Artsana Botoşan i ( production )
    • Kraft Jacobs Suchard ( food )
    • INFORM LYKOS ( printing )
    • Tarom ( transportation )
    • EUROWEB ( services )
    • SARANTIS Romania ( distribution )
    • SAP Romania
  • 27. Contact Computer Sharing Bucuresti 6 Calea Grivitei, District 1, Bucharest tel: +4.021.212.75.21 fax: +4.021.312.30.43 Web: www.csb.ro E-mail: [email_address] Qual IT y . Comm IT ment .