About Interactive Intelligence

5,390 views
5,573 views

Published on

0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
5,390
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide
  • Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.
  • Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.
  • Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.Points to make:All applications in a single server all working together on a single platform – no integrationSingle point of administrationMulti-channel Quality Monitoring and Call/Screen Recording available across all applications/interactionsMulti-Channel queuing for calls, emails, faxes, chats, trouble tickets, business tasks, etc.Integration into legacy systems for easy migration strategiesLess integration time,lower costsSingle vendor to deal withApplications leverage one anotherWorks as PBX/IP-PBX or with 3rd party PBX/IP-PBXContact center and enterprise functionality on one platform
  • Slides 18-21 can be hidden in preference of slides 22-24 if you so desire.Server A and B are acting as a fault-tolerant pair with replicated admin information, applications, etc. Server C is acting as a DR server located off-premise.
  • The Interaction Center Platform® -- the foundation on which all Interactive Intelligence products are based -- centralizes business interactions (including phone calls, e-mail, faxes, Web chats and callbacks) as well as business processes.Single “All-in-One" Platform(Benefit: Increased operational efficiencies and reduced costs)Fewer servers to deploy, integrate and manageSmaller data center footprintSupports “green” initiatives through reduced power consumption, support for remote employees, etc.Modular architecture enables addition of applications with simple license keys to support enterprise-wide expansion Single point of administration, customization and reportingEliminates multi-vendor sourcingIncludes centralized multi-channel processing and inbound/outbound blendingStandards-based(Benefit: Reduced costs and maximized investment protection)Incorporates open standards such as SIP throughout -- no proprietary SIP extensions for vendor “lock-in”Runs on commodity servers without special boards or hardwareComprehensive integration to third-party systems including PBXs/IP PBXs, IVRs, call recorders, SIP hardware (telephones, headsets, gateways, etc.), workforce management packages, back-office applications (CRM, ERP, etc.), databases, Web services, messaging platforms, and more.All-software Architecture(Benefit: Reduced costs and maximized investment protection)Eliminates the need for costly voice boards and fork-lift upgrades Offers scalability to meet the needs of large organizationsIncremental licensing for cost-effective growthProvides cost-effective disaster recoveryEliminates multiple points of failure for increased reliabilityProvides multi-site, location-independenceBreadth of Applications (Benefit: Increased revenue opportunities and operational efficiencies)Wide range of contact center automation, enterprise IP telephony, enterprise messaging, and business process automation* applications
  • This is what Gartner says about us…
  • “Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
  • “Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
  • “Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
  • “Interactive Intelligence's Customer Interaction Center contact center suite provides a common set of application development, management and reporting tools across a wide range of applications.It has a good installed base in small and midsize contact centers and an increasing number of deployments in large-enterprise contact center environments.Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements. This includes environments that contain multiple PBX and/or IP-PBX vendors, or when you want to separate timelines for contact center and PBX decisions.”
  • About Interactive Intelligence

    1. 1. Interactive Intelligence Inc.<br />Corporate Overview<br />3/18/09<br />
    2. 2. Corporate Overview<br /><ul><li>Company
    3. 3. A History of Innovation
    4. 4. Markets Served
    5. 5. Offerings and Advantages
    6. 6. Our Unique Approach
    7. 7. Financials</li></li></ul><li>Founded 1994<br />Publically Traded: Nasdaq ININ<br />Innovative, first-to-market approach<br /><ul><li>1st all-in-one platform for enterprise & contact center telephony
    8. 8. 1st SIP-based IP contact center suite
    9. 9. 1st all-software IP PBX</li></ul>Headquarters: Indianapolis, Indiana<br />Regional North America HQ offices:<br />Offices throughout EMEA, APACand Latin America<br />650+ employees<br />Annual revenues more than $131 million… and growing!<br />Innovation… A Solid Foundation<br />
    10. 10. History of Innovation<br />
    11. 11. More than 100 Awards<br />Best All-In-One Multimedia Contact Center 2008<br />
    12. 12. Global Customers<br />
    13. 13. Markets Served<br />
    14. 14. Markets Served<br />
    15. 15. Markets Served<br />Offering<br /><ul><li>Standards-based IP PBX telephone system
    16. 16. Voice mail, unified messaging, enhanced messaging
    17. 17. 100 – 15,000 users
    18. 18. Excellent for large enterprises as well as branch offices</li></ul>Advantages<br /><ul><li>Microsoft integrations
    19. 19. “All software” approach
    20. 20. Delivers contact center and enterprise functionality on a single platform</li></li></ul><li>Markets Served<br />Offering<br /><ul><li>Software-based IP contact center suite
    21. 21. Inbound multimedia routing
    22. 22. Outbound campaigns
    23. 23. Target 50 - 5,000 agents</li></ul>Advantages<br /><ul><li>Single multi-application platform
    24. 24. Lowest TCO for multimedia environments
    25. 25. Standards-based, open system
    26. 26. Easy migration to VoIP</li></li></ul><li>Markets Served<br />Offering<br /><ul><li>Capture, prioritize, route, escalate and track each step of a process flow
    27. 27. Communications-based process automation</li></ul>Advantages<br /><ul><li>Enables companies to accomplish more with fewer required resources
    28. 28. Built on proven contact center technologies
    29. 29. Less complex, requiring less customization than legacy business process management suites</li></li></ul><li>Partners and Resellers<br />
    30. 30. Experience: Strong “Go-to-Market” Partners…<br />
    31. 31. Global Market Coverage<br />
    32. 32. Global Market Coverage<br />
    33. 33. Worldwide Partner Channel<br /><ul><li>Over 300 resellers providing sales, service and implementation support</li></ul>Worldwide Services<br /><ul><li>Professional Services offeringpackaged solutions & integration
    34. 34. Education for training and certification
    35. 35. Support Services providing dedicated,full-time team of support engineers
    36. 36. Managed Services for systemmanagement and pro-active remotemonitoring</li></ul>Strategic Consulting<br /><ul><li>Business process optimization,ROI models</li></ul>Total Service<br />
    37. 37. Our Differentiators<br />
    38. 38. Architecture: Multi-point<br />
    39. 39. Architecture: All-in-One<br />
    40. 40. A Comprehensive, All-in-One Platform<br />
    41. 41. Reliability and Disaster Recovery<br />
    42. 42. PBX<br />ACD<br />IVR<br />Messaging<br />Dialer<br />Recorder<br />WFM<br />Fax<br />Hardware-centric, Multi-box Approach<br />
    43. 43. A Comprehensive, All-in-One Platform<br />BPA <br />WFM<br />Call/Screen Recording<br />Outbound Dialing<br />Messaging (VM, Fax, UM…)<br />Self Service (IVR, Speech, Web…)<br />Contact Center (ACD, Skills, Presence…)<br />Enterprise IP-PBX<br />
    44. 44. With the Ability to Integrate<br />
    45. 45. How We’re Different…<br />
    46. 46. Evaluation by Leading Analyst Firm<br />Magic Quadrant for Contact Center Infrastructure, Worldwide, Gartner, Inc., Feb. 22, 2010<br />The Gartner Magic Quadrant is copyrighted 2010 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Interactive Intelligence.<br />
    47. 47. What the Gartner Report Says About Interactive Intelligence…<br />“Consider Interactive Intelligence when looking for an all-in-one suite of tightly integrated contact center applications across a wide range of scalability requirements.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
    48. 48. What the Gartner Report Says About Interactive Intelligence…<br />“The company has expanded the scalability, security and manageability of its solutions, enabling it to sell successfully into large enterprise contact center environments. It has also added an Interaction SIP Station to lower handset costs and simplify deployments.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
    49. 49. What the Gartner Report Says About Interactive Intelligence…<br />“The company has increased its direct sales and support organization, as well as its presence with major system integrators, to help address the needs of large and multinational customers.”<br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
    50. 50. What the Gartner Report Says About Interactive Intelligence…<br />“Customer Interaction Center's efficient use of server resources and consistent administrative and management tools across applications makes the system particularly appealing to IT decision makers.” <br />Source: Gartner Group – Contact Center Magic Quadrant Report, Worldwide 02/2010<br />
    51. 51. Financials<br />
    52. 52. Financial Performance<br />Annual Comparisons<br />Product and Services Revenue<br />$ in Millions<br />Over $65 million in cash and investments after 2009 withno outstanding debt.<br />+8%<br />+10%<br />$131.4<br />+32%<br />$121.4<br />$109.9<br />+32%<br />57% from current customers<br />+14%<br />$83.2<br />$62.9<br />$55.1<br />17.6% of total revenue put back into R&D<br />
    53. 53. Total $ Orders by Region<br />Worldwide Order Split<br />2008<br />2009<br />2009 orders – up 5%<br />
    54. 54. Summary <br /><ul><li>Market innovator in the areas of
    55. 55. Enterprise IP Telephony
    56. 56. Contact Center Automation
    57. 57. Business Process Management
    58. 58. Business communications software company … profitable and growing!
    59. 59. Strong Partner and channel relationships
    60. 60. Impressive customer base
    61. 61. Clear product differentiation
    62. 62. Comprehensive, all-in-one platform
    63. 63. Highly scalable (5,000 agents per server)
    64. 64. Standards-based leader
    65. 65. Software-only solution… significant cost savings
    66. 66. Application-rich solution</li></li></ul><li>www.inin.com<br />Interactive Intelligence Inc.<br />Deliberately Innovative<br />

    ×