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Cultural Intelligence
 

Cultural Intelligence

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    Cultural Intelligence Cultural Intelligence Presentation Transcript

    • THE CAPABILITY TO FUNCTION EFFECTIVELY IN A VARIETY OF CULTURAL CONTEXTS Cultural Intelligence
    • What is culture?
    • What is Culture?
    • What is culture?
      • "Most social scientists today view culture as consisting primarily of the symbolic, ideational, and intangible aspects of human societies.
      • The essence of a culture is not its artifacts, tools, or other tangible cultural elements but how the members of the group interpret, use, and perceive them.
      • It is the values, symbols, interpretations, and perspectives that distinguish one people from another in modernized societies; it is not material objects and other tangible aspects of human societies.
      • People within a culture usually interpret the meaning of symbols, artifacts, and behaviors in the same or in similar ways."
      • Source:
      • Banks, J.A., Banks, & McGee, C. A. (1989). Multicultural education. Needham Heights, MA: Allyn & Bacon.
    • HTTP:// WWW.CARLA.UMN.EDU/CULTURE/DEFINITIONS.HTML What is culture?
    • What about YOU?
      • Do you speak another language (fluently)?
      • Do you have a passport ?
      • Have you ever visited another country for vacation?
      • Have you ever lived outside the USA?
      • Do you see yourself ever living in another country?
      • Do you think living in another country would be easy?
      • Do you read the news about other countries?
      • In your line of work, do you collaborate with individuals from other countries?
      • Do you eat foods from other countries?
      • If you could go ANYWHERE in the world, where would you want to go?
    • Are you prepared?
    • Cross-Cultural Sensitivity Inventory
      • A 32-item instrument that provides dimensional scores for individuals on five subscales.
      • Levels of sensitivity on issues & experiences related to cross-cultural or inter-cultural interaction
      • (the higher the score, the more sensitive the individual is)
      • Used to raise people’s a wareness of the issues to consider prior to intercultural interaction.
    • The Five Subscales
      • Cultural Integration
        • Assesses the degree to which an individual integrates elements from cultures other than their own in their daily activities.
      • Behavioral Scale
        • Assesses the degree to which an individual has adopted behavior that is new or has a degree of comfort when interacting with others.
      • Intellectual Interaction
        • Assesses the degree to which an individual seeks out knowledge of other cultural orientations.
      • Attitude Toward Others
        • Assess the degree of openness towards others.
      • Empathy Scale
        • Assesses the degree to which an individual identifies with the feelings of others.
    • HSBC Cultural Differences
    • Mistakes Americans Make
      • A CROSS-CULTURAL TEST OF YOUR SOCIAL “GRACES”
      • 1. ______ considered bad manners to open a gift in front of the giver
      • A. Iran B. China
      • 2. ______ gifts that appeal to intellect or esthetics are especially appreciated
      • C. France
      •  
      • 3. ______ avoid giving chrysanthemums (used only for cemeteries)
      • D. Luxembourg
      • E. Germany
      • 4. ______ when giving flowers as a gift, take an odd number, but never 13
      • F. Japan
      •  
      • 5. ______ never eat food with your left hand, as this is considered offensive
      • G. Egypt
      • H. Kenya
      • 6. ______ it is impolite to eat everything on your plate
      •  
      • 7. ______ white, blue, and black gifts should be avoided as they are associated with funerals
      •  
      • 8. ______ never give alcohol as a gift
      •  
      • 9. ______ don’t bring flowers except to express condolences
      •  
      • 10. ______ avoid discussions of or asking questions about family, and job
    • What is cultural intelligence?
      • The capability to function effectively across a variety of cultural contexts.
        • Ethnic
        • Generational
        • Organizational Cultures
      • Emphasis is on
        • understanding different cultures
        • Problem solving
        • Effective adaptations for various cultural settings.
    • Why do we need cultural intelligence?
      • The global workplace requires individuals
        • to be sensitive to different cultures,
        • to interact appropriately with people from different cultures, &
        • to analyze new cultures as they are encountered
      • Cultural intelligence is needed
        • to manage the stress of culture shock, and
        • the consequent frustration and confusion that typically result from clashes of cultural differences
    • Who needs cultural intelligence?
      • Business leaders
      • Government leaders
      • Non-profit leaders
      • Corporations
      • Government agencies
      • Universities
      • ???
    • Individuals & Organizations
      • How do individuals develop their capacity to adapt effectively across different cultures?
      • Why do some individuals possess superior capacity to deal with the challenges of working in different cultures?
      • How do individuals reach full productive potential working in culturally diverse work environments in the home countries and overseas?
      • How do organizations build capability for effective work assignments in locations around the world?
      • How do organizations optimize individual and collective performance when they harness the cultural diversity of their people across the world?
      • CQ Drive (motivation)
      • CQ Knowledge (cognition)
      • Your interest and confidence in functioning effectively in culturally diverse settings.
      • Without the ample drive to take on the challenges that inevitably accompany multicultural situations, there’s little evidence you’ll be successful.
      • Your knowledge about how cultures are similar and different.
      • The emphasis is not on being an expert about every culture you encounter.
      • Instead, to what extent do you understand some core culture differences and their impact on you and others?
      Capabilities of cultural intelligence
      • CQ Strategy (meta-cognition)
      • CQ Action (behavior)
      • How you make sense of culturally diverse experiences.
      • It occurs when you make judgments about your own thought processes and those od others.
      • Can you plan effectively in light of cultural difference?
      • Your capability to adapt your behavior appropriately for different cultures.
      • It involves having a flexible repertoire of responses to suit various situations while still remaining true to yourself.
      Capabilities of cultural intelligence
    • Low CQ
      • * You react to external stimuli (what you see & hear, in a new cultural context) and you judge it based on what that means in your own cultural context.
      • * You begin to recognize other culture norms. You’re motivated to learn more.
      • * You begin to accommodate other cultural norms into your thinking. You can explain how culture impacts the way people might respond differently to the same circumstances.
      • People use overly simplistic approaches
        • “ People are people. A smile and a kind word work anywhere.”
      • Business continue to lose millions of dollars when expanding into culturally diverse markets.
        • Business leaders with low CQ use disjointed, slap-dash approaches to the myriad of cultural forces barraging them.
        • Many charitable organizations get kicked out of developing nations because of their inability to work with local officials.
    • High CQ
      • * You adapt and adjust your thinking and behavior to other cultural norms.
      • * You automatically adjust your thinking and behavior when you get appropriate cues, sometimes subconsciously.
      • When something seemingly bizarre, random, or unfamiliar happens, those with high CQ
        • Have a repertoire of strategies & behaviors to orient themselves
        • Have a mental frame to discern whether it’s explained by culture or it’s something unique to a particular person or organization
        • Have the ability to encounter new cultural situations
        • Are able to think deeply about what’s happening (or not happening)
        • Make appropriate adjustments to how one should understand, relate, and behave in these otherwise-disorienting situations.
      • Teachers
      • Human Resource Managers
      • When working with students from various cultural backgrounds, they learn how to adapt their:
        • Teaching
        • Assessments
        • Feedback strategies
      • Have a better sense of how to handle a Muslim employee’s request to miss a sales conference during Ramadan.
      What High CQ looks like:
      • Hospitals
      • Students
      • When led by culturally intelligent leaders, are more effective at:
        • Treating immigrant patients
        • Have fewer lawsuits due to misdiagnosis of those patients
      • Have more long-term benefits
        • Volunteer
        • Study Abroad
      What High CQ looks like:
      • SUPERIOR CROSS-CULTURAL ADJUSTMENT
      • IMPROVED JOB PERFORMANCE
      • ENHANCED PERSONAL WELL-BEING
      • GREATER PROFITABILITY
      Benefits of Increasing CQ
      • IMAGINE A LIBERAL POLITICIAN AND A TEA PARTY ACTIVIST ENGAGING IN RESPECTFUL DIALOGUE.
      • IMAGINE A JEWISH FAMILY SHARING A HOLIDAY WITH A PALESTINIAN FAMILY.
      • IMAGINE A CEO WORKING WITH A HIP-HOP ARTIST TO REDUCE WORLD HUNGER.
      • IMAGINE AN ACLU ADVOCATE JOINING AN EVANGELICAL PASTOR TO PROMOTE WORLD JUSTICE.
      Together We Can Be Catalysts!
    • Discussion
      • What is cultural intelligence?
      • How can you improve your global awareness?
      • What are some questions you may want to ask someone from another culture before going to their country?
      • In order to improve your cultural intelligence, how could you “scare yourself?”
      • What does “think widely, focus deeply” mean?