Faq

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Faq

  1. 1. Frequently Asked Question 1. How to correct wrong dispatch given to Truck/Trailer /Driver? 2. Load is wrong dispatched but not showing in middle pane on dispatch board. 3. Dispatch is given how to split the load after? 4. When load is sold to other carrier: a. How to delete a carrier ? b. How to change a carrier? 5. How to modify currency/amount/customer after printing the invoice? 6. How to download fuel from Transnet ? 7. How to Unpost a trip? 8. Driver is paid against the trip but still have to modify the trip. How to do that.
  2. 2. How to correct wrong dispatch given to Truck/Trailer /Driver? Go to dispatch board highlight the load click on delete dispatch Now the dispatch is removed and load will come to upper pane Now select the correct Truck/Trailer/driver
  3. 3. 1. Highlight the Load 2. Click on delete
  4. 4. After deleting load will appear here Now previous dispatch is removed Give dispatch again
  5. 5. Load is wrong dispatched but not showing in middle pane on dispatch board. Go to dispatch board Click on camera Scroll down You will able to see the load
  6. 6. Click here
  7. 7. Dispatch is given how to split the load after? Go to dispatch board highlight the load click on delete dispatch Now the dispatch is removed and load will come to upper pane Highlight the load Click on modify Click on split
  8. 8. 1. Highlight the Load 2. Click on delete
  9. 9. After deleting load will appear here 1. Now highlight the load & click on modify
  10. 10. 2.Split Route will be highlighted click here 1.Now click on Split
  11. 11. 3. Click on save 1. Enter charges here 2. Click on drop down
  12. 12. When load is sold to other carrier: a. How to delete a carrier ? a. Go to Dispatch Board Highlight the load Click on modify Remove check mark from Sold to other carrier Click on Save
  13. 13. 1. Highlight the load 2. Click on Modify
  14. 14. Remove check mark
  15. 15. b. How to change a carrier? Go to Dispatch Board Highlight the load Click on modify Go to Carrier Select another carrier Click on Save
  16. 16. 1. Highlight the load 2. Click on Modify
  17. 17. Remove check mark
  18. 18. Click on save Select a new Carrier
  19. 19. How to modify currency/amount/customer after printing the invoice? Day to day entry Go to Invoice customer Highlight the invoice Click on Edit order Do correction and save it Go to invoice customer Print the invoice again
  20. 20. 1. Click on day to day entry 2. Click on invoice customer
  21. 21. 1. Highlight the invoice 2. Click on edit order
  22. 22. 1. Do changes 2. Click on save
  23. 23. How to download fuel from Transnet ? Download from Transnet Reading file into Dispatch program Site Go to dispatch program Transnet login online Day to day entry Click on data download (left side on top 3RD option)with Trip expenses your company name written Click on new Save file (suggested Create a folder for fuel and save file Import fuel from option select the into it.) fuel company Transnet Click on browse and select the fuel file where you have saved Click on read Click on save
  24. 24. Enter Transnet login Information
  25. 25. Click on data download
  26. 26. 1.Select blank here 2. Select starting date 3. Select end date Click on Download
  27. 27. Click on Save
  28. 28. 1.Select the folder where you want to save the file 2. Click on Save
  29. 29. 1. Go to Dispatch program 2. Click on day to day entry 3. Trip expenses
  30. 30. Click on new Click on New
  31. 31. 1. Select the vendor 2. Select fuel company 3.Click on browse Reading file into Dispatch program
  32. 32. 1.Select the file 2. Click on open
  33. 33. 1.Click on Read 2. Click on save
  34. 34. How to Unpost a trip? Click Day To Day Entry Click state-wise distance & fuel IFTA Select the truck Select the date Click on go Select the trip Click on unpost trip
  35. 35. Click here
  36. 36. Highlight the trip Click on Unpost trip
  37. 37. Click on yes to confirm delete
  38. 38. Driver is paid against the trip but still have to modify the trip. How to do that. Go to payable module Click on payment to vendors Select the vendor Delete the payment Go back to dispatch module Day to day entry State-wise distance & fuel-IFTA Select truck Select trip Unpost trip
  39. 39. In Payable Module 1. Click on Day to day entry 2. Select payment to vendors
  40. 40. 1.Highlight the payment 2. Click on delete 3. Go back to dispatch module
  41. 41. Click here 1. Click on Day to day entry 2. Select State-wise Distance & Fuel - IFTA
  42. 42. Highlight the trip Click on Unpost trip
  43. 43. Click on yes to confirm delete

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