Keeping training current with content management systems For Training Purposes Only Christopher Adams Dick Handshaw Handshaw, Inc. 2010 US Coast Guard HPT Conference
Overview of Content Management Content Management Vision for Learning and Maintenance support Example demonstration Agenda
Overview of Content Management A content management system (CMS) is the collection of procedures used to manage work flow in a collaborative environment. These procedures can be manual or computer-based.
Level 3 evaluation of Bertholfshipwide performance support and training Most frequent intervention was OJT Most members reported self-directed learning, writing own job-aids and SOPs Timing was too early
But context is the kingdom -Tony o’Driscoll Content May be King…
Attributes of Content Management Systems Allow multiple creators to contribute to and share content Allow for tagging, indexing, and searching of content Control access to content, based on user roles Deliver content to other systems based on queries Provide tools and support strategies for avoiding duplication of content
Learning Content Management Systems Organizes content by objective Presents content as learner activities Courses Glossaries Performance Support Tools Workbooks Integrates with Learning Management Systems
What content in your daily role is managed? How? What does that mean to you? What About You?
Vision Documentation Text Performance Support Media Training Content Components Asset Vendor Specifications Deliverables
What opportunities do you see for managed content? What About You?