By The Numbers Click It No More Tic It

Click it, no more tic it: Online Reference Statistics Kathleen Keating [email_address] Paulita Aguilar [email_address] Dr. Sue Swanback [email_address]

White paper: Landscape of data gathering and analysis at the University Libraries, University of New Mexico: Executive Summary
Association of Research Libraries (ARL)
Comprehensive collection of data
Not always accurate or efficient
Not consistently recorded
Data not reviewed for trends analysis
Current data gathering methods
Do not provide a good understanding of user needs or behaviors

University Libraries Reference Statistical Gathering in 2005
2005 Current state of statistical gathering
Reference statistics are gathered in each branch, but not all, departments of UL
Gathering and analysis techniques vary
Not all modes of communication are recorded, i.e. e-mail, chat
Not all departments report reference interactions, i.e., LIT, e-resources, office, etc.

Hour Directional Reference Remarks PTO Sci/Eng 9-10 Ph____________ _______________ _______________ 10-11 Ph____________ _______________ _______________ 11-12 Ph____________ _______________ _______________ 12-1 Ph____________ _______________ _______________ 1-2 Ph____________ _______________ _______________ 2-3 Ph____________ _______________ _______________ 3-4 Ph____________ _______________ _______________ 4-5 Ph____________ _______________ _______________ 5-6 Ph____________ _______________ _______________ 6-7 Ph____________ _______________ _______________

White Paper Recommendations
Set Standards
Conduct Survey and Focus Groups
Centralize Statistics

Research
Literature Review
Warner, Debra. “A New Classification for Reference Statistics”, Reference & User Services Quarterly , Vol. 41, no. 1, 2001, pp.51-55
Smith, Michael M. “A tool for all places: a web-based reference statistics system”, Reference Services Review , Vol 34, No 2, 2006, pp.298-315
Bike ride to North Campus, UNM
Law School Library
Health Sciences and Informatics Library
Annelise Sklar

Focus Groups
UL Wide “Let’s talk statistics” in 2006
Invited UL staff to participate in reference statistics discussions to determine data collection
Questions:
What does the UL want to measure and collect from reference transactions?
How will these statistics be used/analyzed?
Is there a standardized form that we can all agree to use?
Do we need to identify the patron type?

Pilot Project Timeline
Focus groups, Summer of 2006
Statistical Database test site/form, Fall 2006
Evaluation of test site/form from UL
Back to the drawing board
New form developed
New form approved in January 2007
E-resources began March 1, 2007
Zimmerman Library began March 12, 2007
Go Live date for all Libraries, June 1 st , 2007

Reference Statistics Database Demonstration

Reference Questions for Collection Development? Paulita Aguilar [email_address]

Traditional Collection Development
Approval plans
Book catalogs
Book reviews
All good, but…
University of Oklahoma Catalog University of Nebraska Catalog

Reference Questions Driving Collection Development
Cons
Can be time consuming
Pros
Reflects the current research interests of patrons
Up-to-date collection
May help in identifying research trends
Assist in collecting appropriate formats

Analysis of Satellite Reference Questions in one area
Native American collection
Reviewed all NA questions from the statistical database
Categorized into broad topics
Searched for books and visual materials

What we learned
Native American research topics cover a wide range
Topics are covered in books that are multicultural
Topics are covered in books that deal with a particular topic
Need for more visual materials
Involving Catalogers to help identify library resources for patrons

Try it out!
Accessing the software, UNM Dspace
https://repository.unm.edu/dspace/handle/1928/6979
Accessing a demo product
http://elibrary.unm.edu/applications/demo/libraryStatistics/

Other Sites
http://rsrs.library.cornell.edu/
Desk Tracker
desktracker.com
compediumlib.com

By The Numbers Click It No More Tic It

by cdabel on Mar 25, 2010

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