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Cambridge Organization Technology Use Survey 2009

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The following is a survey of Cambridge NPO, agences and city departments and their technology use. Information from this survey was used to inform our November 19, 2009 Social Media Workshop for Cambridge Organizations: http://www.cctvcambridge.org/tech_breakfast

Published in: Technology, Design
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Transcript of "Cambridge Organization Technology Use Survey 2009"

  1. 1. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... Logged in as "cctvcambridge" Log Off Home Create Survey My Surveys Address Book My Account Need Help? survey title: Technology Survey and November 19 Breakfast Sign-up for Cambridge Non-Profits and City Departments Edit Title design survey collect responses analyze results View Summary current report: Default Report Add Report Browse Responses Response Summary Total Started Survey: 58 Filter Responses Total Completed Survey: 58 (100%) Crosstab Responses Select a page to view below or view all pages: Download Responses << #1. Survey >> Share Responses Page: Survey 1. How does your organization communicate with Cambridge Create Chart Download residents? Response Response Percent Count Bulk or regular mail 57.9% 33 Email 77.2% 44 E-Newsletter 43.9% 25 Printed Newsletter 21.1% 12 Website 78.9% 45 CCTV's cable channels or website 15.8% 9 Hide replies Other (please 29.8% 17 specify) 1. Posters Thu, Nov 5, 2009 12:40 PM Find... 2. Networking, Word of Mouth Thu, Nov 5, 2009 11:30 AM Find... 25 responses per page answered question 57 skipped question 1 1 of 24 11/18/09 4:24 PM
  2. 2. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 1. How does your organization communicate with Cambridge Create Chart Download residents? 3. Word of mounth, networking Thu, Nov 5, 2009 11:26 AM Find... 4. Twitter, Facebook Fan Page Thu, Nov 5, 2009 11:18 AM Find... 5. press releases Thu, Nov 5, 2009 9:32 AM Find... 6. Press Releases, blog Wed, Nov 4, 2009 4:52 PM Find... 7. in person Wed, Oct 28, 2009 1:37 PM Find... 8. trying to use Facebook Tue, Oct 27, 2009 6:14 AM Find... 9. Social Media Mon, Oct 26, 2009 8:53 AM Find... 10. google adsense and adwords Wed, Oct 21, 2009 6:28 AM Find... 11. Yahoo Groups mailing list Sat, Oct 17, 2009 1:14 AM Find... 12. word of mouth Thu, Oct 15, 2009 3:03 PM Find... 13. Facebook Wed, Oct 14, 2009 1:16 PM Find... 14. Twitter Thu, Oct 8, 2009 2:57 PM Find... 15. Social media Thu, Oct 8, 2009 12:10 PM Find... 16. facebook, myspace, twitter Thu, Oct 8, 2009 10:23 AM Find... 17. Phone Calls Tue, Oct 6, 2009 2:50 PM Find... 25 responses per page answered question 57 skipped question 1 2. How frequently do you change the information on your website? Download Response Count Hide replies 58 1. 2x/month Mon, Nov 9, 2009 12:11 PM Find... 2. weekly Mon, Nov 9, 2009 9:32 AM Find... 3. once a month Fri, Nov 6, 2009 4:56 PM Find... 100 responses per page answered question 58 skipped question 0 2 of 24 11/18/09 4:24 PM
  3. 3. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 2. How frequently do you change the information on your website? Download 4. Not often enough Fri, Nov 6, 2009 9:17 AM Find... 5. I don't know. Thu, Nov 5, 2009 7:36 PM Find... 6. We are currently in the process of creating a Thu, Nov 5, 2009 1:20 PM Find... website. 7. N/A Thu, Nov 5, 2009 1:10 PM Find... 8. Once a month Thu, Nov 5, 2009 12:40 PM Find... 9. New website being created, PLAN to update Thu, Nov 5, 2009 12:22 PM Find... weekly. 10. The website is managed by the school Thu, Nov 5, 2009 11:51 AM Find... department and I have not control over when it's updated. 11. monthly Thu, Nov 5, 2009 11:47 AM Find... 12. unsure Thu, Nov 5, 2009 11:30 AM Find... 13. unsure Thu, Nov 5, 2009 11:26 AM Find... 14. Infrequently on the website itself, the blog is Thu, Nov 5, 2009 11:18 AM Find... updated 4-5 times a week 15. unknown Thu, Nov 5, 2009 11:05 AM Find... 16. Monthly Thu, Nov 5, 2009 9:48 AM Find... 17. monthly for meeting minutes, too rarely for other Thu, Nov 5, 2009 9:32 AM Find... info 18. very occasionally Thu, Nov 5, 2009 9:30 AM Find... 19. About weekly. Wed, Nov 4, 2009 4:52 PM Find... 20. not frequently Tue, Nov 3, 2009 4:23 PM Find... 21. every week Tue, Nov 3, 2009 12:49 PM Find... 22. Infrequently Thu, Oct 29, 2009 1:51 PM Find... 23. at least twice a month Wed, Oct 28, 2009 3:37 PM Find... 24. About twice per month Wed, Oct 28, 2009 1:37 PM Find... 25. We change infromations on our website once a Tue, Oct 27, 2009 8:38 PM Find... month or when new events occurs. 26. Twice monthly Tue, Oct 27, 2009 12:07 PM Find... 27. Hardly ever Tue, Oct 27, 2009 9:59 AM Find... 100 responses per page answered question 58 skipped question 0 3 of 24 11/18/09 4:24 PM
  4. 4. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 2. How frequently do you change the information on your website? Download 28. several times a month Tue, Oct 27, 2009 6:14 AM Find... 29. weekly Mon, Oct 26, 2009 6:59 PM Find... 30. Every month Mon, Oct 26, 2009 4:07 PM Find... 31. Maybe weekly Mon, Oct 26, 2009 1:04 PM Find... 32. Bi-weekly Mon, Oct 26, 2009 8:53 AM Find... 33. seldom Wed, Oct 21, 2009 6:28 AM Find... 34. info has not been changed for years Mon, Oct 19, 2009 2:12 PM Find... 35. The organization updates the website weekly or Mon, Oct 19, 2009 1:28 PM Find... maybe even daily. My specific department updates our page only a few times a year. 36. Several times a week. Mon, Oct 19, 2009 9:02 AM Find... 37. As needed, which is probably about once a Sat, Oct 17, 2009 1:14 AM Find... month or so. 38. Infrequently. We always seem to be playing catch Fri, Oct 16, 2009 8:06 AM Find... up. An event will have happened and several weeks later we just get to updating it 39. Not sure Fri, Oct 16, 2009 8:03 AM Find... 40. not applicable Thu, Oct 15, 2009 3:03 PM Find... 41. 4-6 times a year (minimal updates) Thu, Oct 15, 2009 11:22 AM Find... 42. Its currently being redesigned Wed, Oct 14, 2009 4:08 PM Find... 43. Once or twice a week Wed, Oct 14, 2009 2:51 PM Find... 44. once a month Wed, Oct 14, 2009 1:23 PM Find... 45. Every few weeks. We would like to get into Wed, Oct 14, 2009 1:16 PM Find... weekly or bi-weekly updates on the website or via Facebook. 46. Monthly at the least, more often as necessary Wed, Oct 14, 2009 12:14 PM Find... 47. not very often, once every two months Wed, Oct 14, 2009 11:40 AM Find... 48. daily Wed, Oct 14, 2009 11:02 AM Find... 49. daily Wed, Oct 14, 2009 10:15 AM Find... 50. Update monthly Wed, Oct 14, 2009 7:54 AM Find... 51. Have not been able to set-up web site, yet! Thu, Oct 8, 2009 6:34 PM Find... 100 responses per page answered question 58 skipped question 0 4 of 24 11/18/09 4:24 PM
  5. 5. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 2. How frequently do you change the information on your website? Download 52. Not very frequently. Thu, Oct 8, 2009 2:57 PM Find... 53. As needed - courses are updated with the terms, Thu, Oct 8, 2009 12:10 PM Find... other information is updated as special courses/events are needed 54. Rolling/when appropriate Thu, Oct 8, 2009 11:52 AM Find... 55. every three months Thu, Oct 8, 2009 10:23 AM Find... 56. as often as we have time to do it, but at least Wed, Oct 7, 2009 5:51 PM Find... each month 57. Bi-weekly Tue, Oct 6, 2009 2:50 PM Find... 58. 4 x per year Wed, Sep 30, 2009 11:51 AM Find... 100 responses per page answered question 58 skipped question 0 3. What challenges do you face managing your website? Download Response Count Hide replies 58 1. There is not very much "living" content or ways to Mon, Nov 9, 2009 12:11 PM Find... make living content happen. 2. up-to-date information Mon, Nov 9, 2009 9:32 AM Find... 3. not having enough volunteers to Fri, Nov 6, 2009 4:56 PM Find... manage/organize/update 4. Time and skill Fri, Nov 6, 2009 9:17 AM Find... 5. Not trained in CMS Thu, Nov 5, 2009 7:36 PM Find... 6. See above. Thu, Nov 5, 2009 1:20 PM Find... 7. N/A Thu, Nov 5, 2009 1:10 PM Find... 8. I don't know a lot about HTML and our website Thu, Nov 5, 2009 12:40 PM Find... requires extensive knowledge in order to make any significant changes to it. This basically leaves 100 responses per page answered question 58 skipped question 0 5 of 24 11/18/09 4:24 PM
  6. 6. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 3. What challenges do you face managing your website? Download only able to change text and add pages. I don't have the knowledge I need to embed video or add photos, which would make it a much more dynamic site. 9. N/A Thu, Nov 5, 2009 12:22 PM Find... 10. It's managed by someone else and my Thu, Nov 5, 2009 11:51 AM Find... information is just one small part of the bigger site. 11. keeping current information available Thu, Nov 5, 2009 11:47 AM Find... 12. unsure Thu, Nov 5, 2009 11:30 AM Find... 13. unsure Thu, Nov 5, 2009 11:26 AM Find... 14. Creating content for the Blog Thu, Nov 5, 2009 11:18 AM Find... 15. no access to our website Thu, Nov 5, 2009 11:05 AM Find... 16. Assessability Thu, Nov 5, 2009 9:48 AM Find... 17. restrictions on what the City IT dept. allows; lack Thu, Nov 5, 2009 9:32 AM Find... of web skills within our dept. Maybe facebook, etc., is a way to deal with this. 18. not my job, so i'm not sure; website does not Thu, Nov 5, 2009 9:30 AM Find... attempt to have current info, only info that won't require regular updating 19. Technology know-how. Wed, Nov 4, 2009 4:52 PM Find... 20. discovering and putting up fresh new content. Tue, Nov 3, 2009 4:23 PM Find... making site dynamic. 21. making the website interface easy to update Tue, Nov 3, 2009 12:49 PM Find... 22. Beaurocracy Thu, Oct 29, 2009 1:51 PM Find... 23. not having an easy way to add tabs to the top of Wed, Oct 28, 2009 3:37 PM Find... the Web page 24. We want to improve the structure of the website Wed, Oct 28, 2009 1:37 PM Find... and SEO, but the site was created by an outside consultant, so it is difficult to change the website on our own. 25. Rignt now We do not face much challenging Tue, Oct 27, 2009 8:38 PM Find... managing our website. However, our technology staff will be leaving soon for maternity leave and will become part time staff when return. Will then 100 responses per page answered question 58 skipped question 0 6 of 24 11/18/09 4:24 PM
  7. 7. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 3. What challenges do you face managing your website? Download need help managing our website and social networking site. 26. Limited staff time to make updates, create new Tue, Oct 27, 2009 12:07 PM Find... content. We also struggle to figure out what resources/features would be useful to our audience. 27. Having a designated person to do so Tue, Oct 27, 2009 9:59 AM Find... 28. finding the time--website design Tue, Oct 27, 2009 6:14 AM Find... 29. finding someone to update and maintain it for free Mon, Oct 26, 2009 6:59 PM Find... 30. getting new and relevent content Mon, Oct 26, 2009 4:07 PM Find... 31. Lack of video/audio content. Information can get Mon, Oct 26, 2009 1:04 PM Find... stagnant. Links don't always work. 32. Managing changes to layout and integrating blog Mon, Oct 26, 2009 8:53 AM Find... / social media feeds to keep content fresh. 33. time and focus Wed, Oct 21, 2009 6:28 AM Find... 34. not having enough time & training to manage Mon, Oct 19, 2009 2:12 PM Find... properly 35. We have strict guidelines from our organization Mon, Oct 19, 2009 1:28 PM Find... when it comes to style and content. 36. Staff time, familiarity with broad operations of Mon, Oct 19, 2009 9:02 AM Find... Department. 37. Not sure -- will check with the person who Sat, Oct 17, 2009 1:14 AM Find... manages it. 38. We always seem to be playing catch up. An event Fri, Oct 16, 2009 8:06 AM Find... will have happened and several weeks later we just get to updating the information about it on our site. By that time, we're getting ready for another event. Updating is one of our biggest issues. Currently we have an outside source who we contact whenever we want to make a change to the site. Then he makes the changes as soon as he can, which takes some time because we're not his primary job. However, we're in the process of transferring our site to a CMS so that we can make changes ourselves. Our second issue is purpose. We haven't quite decided what the purpose of our content is - 100 responses per page answered question 58 skipped question 0 7 of 24 11/18/09 4:24 PM
  8. 8. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 3. What challenges do you face managing your website? Download informational, education, fund-raising, or other. 39. Not sure Fri, Oct 16, 2009 8:03 AM Find... 40. not applcable Thu, Oct 15, 2009 3:03 PM Find... 41. How to add music and film material Thu, Oct 15, 2009 11:22 AM Find... 42. The technical piece of coordinating with City IT Wed, Oct 14, 2009 4:08 PM Find... rules 43. ??? Wed, Oct 14, 2009 2:51 PM Find... 44. traffic Wed, Oct 14, 2009 1:23 PM Find... 45. We aren't sure what population would be best Wed, Oct 14, 2009 1:16 PM Find... served by consistent updates on-line (donors, clients, people who are interested in becoming involved) so we don't know what information is appropriate to provide on our sites. 46. Developing multi-media content Wed, Oct 14, 2009 12:14 PM Find... 47. our webmaster is doing it pro-bono and doesn't Wed, Oct 14, 2009 11:40 AM Find... respond to my emails promptly and sometimes takes a long time ot fix things. 48. time - updating info Wed, Oct 14, 2009 11:02 AM Find... 49. Limitations are an effect of the design. The Wed, Oct 14, 2009 10:15 AM Find... design was created 8 years ago before Flash and news feeds were as prevalent. 50. Only have one knowledgeable person to do all Wed, Oct 14, 2009 7:54 AM Find... updates. Need more people with skills 51. I have lots to learn and to share! Thu, Oct 8, 2009 6:34 PM Find... 52. General content management challenges, and Thu, Oct 8, 2009 2:57 PM Find... knowing the programming skills that we need to satisfy our audience. 53. Time. Too much information. Too many events. Thu, Oct 8, 2009 12:10 PM Find... 54. Being as user-friendly as possible, while Thu, Oct 8, 2009 11:52 AM Find... maintaining organization's mission and structure 55. time Thu, Oct 8, 2009 10:23 AM Find... 56. time and money Wed, Oct 7, 2009 5:51 PM Find... 57. With several different departments and only one Tue, Oct 6, 2009 2:50 PM Find... PR manager it is difficult to respond to every 100 responses per page answered question 58 skipped question 0 8 of 24 11/18/09 4:24 PM
  9. 9. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 3. What challenges do you face managing your website? Download person's requests for changes on the website 58. design and implementation Wed, Sep 30, 2009 11:51 AM Find... 100 responses per page answered question 58 skipped question 0 4. Do you have video or audio on your website? Create Chart Download Response Response Percent Count Video 38.9% 7 Audio 5.6% 1 Both 55.6% 10 answered question 18 skipped question 40 5. Does your organization's website provide space for users to Create Chart Download add comments or share media online? Response Response Percent Count Yes 9.1% 5 No 65.5% 36 Not Sure 21.8% 12 Hide replies Other (please 5.5% 3 specify) 1. Via our Facebook pages Wed, Nov 4, 2009 4:52 PM Find... 2. our blog has a space for comments Mon, Oct 26, 2009 8:53 AM Find... 3. Separate, but linked, blog Thu, Oct 8, 2009 11:52 AM Find... answered question 55 skipped question 3 9 of 24 11/18/09 4:24 PM
  10. 10. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 6. (If yes to #5) What challenges do you face managing your website's online Download community? Response Count Hide replies 12 1. I don't think people see us as having a real online Mon, Nov 9, 2009 12:11 PM Find... community on our website, which is a problem now that we are beginning to try to have a conversation on it. 2. N/A Fri, Nov 6, 2009 4:56 PM Find... 3. understanding the medium Fri, Nov 6, 2009 9:17 AM Find... 4. none Thu, Nov 5, 2009 1:10 PM Find... 5. On the blog its generating comments and Thu, Nov 5, 2009 11:18 AM Find... engagement with the site, we get around 200-250 unique visits per day but relatively few comments 6. restrictions from City IT dept., lack of skill Thu, Nov 5, 2009 9:32 AM Find... 7. How to engage people more, how to reach out to Wed, Nov 4, 2009 4:52 PM Find... them. 8. N/A Tue, Nov 3, 2009 12:49 PM Find... 9. ? Wed, Oct 14, 2009 2:51 PM Find... 10. Content and time management. Being proactive Thu, Oct 8, 2009 11:52 AM Find... rather than reactive. 11. not having enough help Thu, Oct 8, 2009 10:23 AM Find... 12. older folks cant use it Wed, Oct 7, 2009 5:51 PM Find... dont know where to find the communituy 25 responses per page answered question 12 skipped question 46 7. Does your organization use a commercial social network Create Chart Download service to connect to Cambridge residents? If yes, which one(s): Response Response Percent Count answered question 38 skipped question 20 10 of 24 11/18/09 4:24 PM
  11. 11. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 7. Does your organization use a commercial social network Create Chart Download service to connect to Cambridge residents? If yes, which one(s): Facebook 81.6% 31 Twitter 47.4% 18 YouTube 26.3% 10 LinkedIn 10.5% 4 MySpace 5.3% 2 Hide replies Other (please 18.4% 7 specify) 1. retristed Thu, Nov 5, 2009 1:10 PM Find... 2. bliptv Thu, Nov 5, 2009 11:05 AM Find... 3. Good2gether Thu, Oct 29, 2009 1:51 PM Find... 4. N/A Tue, Oct 27, 2009 9:59 AM Find... 5. N/A Thu, Oct 15, 2009 3:03 PM Find... 6. Our goals is to be on Facebook and Linkedin by Dec Wed, Oct 14, 2009 7:54 AM Find... 7. Blog Thu, Oct 8, 2009 11:52 AM Find... answered question 38 skipped question 20 8. (If yes to #7) What challenges do you face managing these online social network Download services? Response Count Hide replies 33 1. It's time consuming, and many of the services are Mon, Nov 9, 2009 12:11 PM Find... not as user friendly as they could be. 2. using Facebook appropriately to maximize Mon, Nov 9, 2009 9:32 AM Find... exposure and fundraising capabilities 50 responses per page answered question 33 skipped question 25 11 of 24 11/18/09 4:24 PM
  12. 12. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 8. (If yes to #7) What challenges do you face managing these online social network Download services? 3. not having enough volunteers to update/organize Fri, Nov 6, 2009 4:56 PM Find... /manage 4. knowledge and skill Fri, Nov 6, 2009 9:17 AM Find... 5. we do not have access via our server Thu, Nov 5, 2009 7:36 PM Find... 6. Trying to figure out the best strategy for updating Thu, Nov 5, 2009 12:40 PM Find... information - how much it too much or not enough! 7. unsure Thu, Nov 5, 2009 11:30 AM Find... 8. unsure Thu, Nov 5, 2009 11:26 AM Find... 9. Growing membership, outreaching specifically to Thu, Nov 5, 2009 11:18 AM Find... Cambridge residents 10. no access from work. all work done from home Thu, Nov 5, 2009 11:05 AM Find... 11. lack of time, lack of skill Thu, Nov 5, 2009 9:32 AM Find... 12. How to engage people more in discussions etc., Wed, Nov 4, 2009 4:52 PM Find... how to get them more involved, how to create a bigger community. 13. We're an international org so there are multiple Tue, Nov 3, 2009 4:23 PM Find... FB groups and they're not all connected to the umbrella org. also, just rallying people on FB to one cause. 14. We need to develop better updates methods to Tue, Nov 3, 2009 12:49 PM Find... allow our members to upload their proejcts 15. deciding what to put on which network to attract Thu, Oct 29, 2009 1:51 PM Find... desired audience. 16. Getting members to participate Wed, Oct 28, 2009 3:37 PM Find... 17. It is hard to reach out to the population. We don't Tue, Oct 27, 2009 8:38 PM Find... know how to market ourselves on social networking site. 18. maintaining a consistent presence Mon, Oct 26, 2009 6:59 PM Find... 19. finding time to manage them! utilizing their full Mon, Oct 26, 2009 4:07 PM Find... capabilities 20. Actually getting anything productive out of them. Mon, Oct 26, 2009 1:04 PM Find... We have them, but it doesn't seem to make much difference in terms of recruitment and fundraising 50 responses per page answered question 33 skipped question 25 12 of 24 11/18/09 4:24 PM
  13. 13. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 8. (If yes to #7) What challenges do you face managing these online social network Download services? and raising awareness. 21. We have a profile, page and group serving Mon, Oct 26, 2009 8:53 AM Find... different people with the same content. Struggling to make this more manageable. 22. once again, not having the time & training to Mon, Oct 19, 2009 2:12 PM Find... manage properly 23. Facebook: Getting accurate RSVPs for events Sat, Oct 17, 2009 1:14 AM Find... that are posted to our Facebook page. Also, not everyone is on Facebook so we need to merge those RSVPs with people who RSVP to the mailing list, which can be tedious. LinkedIn: low utilization (compared to Facebook) 24. The first challenge is that we're a youth serving Fri, Oct 16, 2009 8:06 AM Find... organization, but due to privacy and security issues, we've decided not to allow people under the age of 18 to be fans of our page. This is really restrictive, but we feel our hands are tied. The second thing is that we don't really know what to use it for. People can become fans of us...but then what? How do we harness that resource? 25. Marketing facebook page and turning it into Wed, Oct 14, 2009 1:23 PM Find... potential donors. 26. They are newly established, so there isn't a large Wed, Oct 14, 2009 1:16 PM Find... following yet. We would like to build our on-line network. 27. It's still new to us, so it's just a matter of keeping Wed, Oct 14, 2009 10:15 AM Find... on top of it, and monitoring it. 28. people, time and money Wed, Oct 14, 2009 7:54 AM Find... 29. Being able to update on a regular basis Thu, Oct 8, 2009 2:57 PM Find... 30. Time. Staff knowledge of procedure/benefits, staff Thu, Oct 8, 2009 12:10 PM Find... knowledge of technology (even as simple as video cameras!) 31. Content and time management. Being proactive Thu, Oct 8, 2009 11:52 AM Find... rather than reactive. 32. staying up all night after working all day to catch Thu, Oct 8, 2009 10:23 AM Find... up... 50 responses per page answered question 33 skipped question 25 13 of 24 11/18/09 4:24 PM
  14. 14. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 8. (If yes to #7) What challenges do you face managing these online social network Download services? 33. YouTube has been very difficult for us to use as Tue, Oct 6, 2009 2:50 PM Find... our technology is not very advanced 50 responses per page answered question 33 skipped question 25 9. What other challenges does your organization face communicating with Download Cambridge residents? Response Count Hide replies 31 1. Building in-person community Mon, Nov 9, 2009 12:11 PM Find... 2. not enough publicity Fri, Nov 6, 2009 4:56 PM Find... 3. catching interest and keeping up Fri, Nov 6, 2009 9:17 AM Find... 4. identifying ways to connect with specific groups Thu, Nov 5, 2009 7:36 PM Find... 5. Building an online community, rather than just Thu, Nov 5, 2009 12:22 PM Find... sending e-mails into the ether and not receiving feedback on our services. 6. unsure Thu, Nov 5, 2009 11:30 AM Find... 7. unsure Thu, Nov 5, 2009 11:26 AM Find... 8. finding out how best to reach residents, where Thu, Nov 5, 2009 11:05 AM Find... are residents going for information? 9. Staffing Thu, Nov 5, 2009 9:48 AM Find... 10. We find it hard to get the word out to residents; so Thu, Nov 5, 2009 9:32 AM Find... few read the CHronicle. We struggle with figuring out how to use media other than mailings. We have an email newsletter that goes out to about 600 people, but beyond that we have not done well, beyond a group of middle-class activists 50 responses per page answered question 31 skipped question 27 14 of 24 11/18/09 4:24 PM
  15. 15. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 9. What other challenges does your organization face communicating with Download Cambridge residents? 11. Cambridge seems over-served in many ways. Tue, Nov 3, 2009 4:23 PM Find... Hard to compete with other youth serving agencies. 12. don't know who we are targeting or who we Thu, Oct 29, 2009 1:51 PM Find... should be targeting. 13. We don't have an online community. Wed, Oct 28, 2009 1:37 PM Find... 14. We do not have a plan Tue, Oct 27, 2009 9:59 AM Find... 15. giving them relevant information Mon, Oct 26, 2009 6:59 PM Find... 16. utilizing social media Mon, Oct 26, 2009 4:07 PM Find... 17. Simply reaching people and getting our name out Mon, Oct 26, 2009 1:04 PM Find... there. 18. Making it clear that we service Cambridge for Mon, Oct 26, 2009 8:53 AM Find... adoptions along with other communities in the Boston area. We get a lot of requests for help and some foster home inquiries for our cats, but very few adoption inquiries. 19. Just how to reach the diverse population of Mon, Oct 19, 2009 9:02 AM Find... Cambridge with information about basic services, regulations in the most effective ways possible. 20. Getting their attention regardless of the platform Wed, Oct 14, 2009 4:08 PM Find... 21. who to communicate to Wed, Oct 14, 2009 2:51 PM Find... 22. Getting the word out... Wed, Oct 14, 2009 1:23 PM Find... 23. Again, there isn't consensus on what we would Wed, Oct 14, 2009 1:16 PM Find... like to convey to the community. 24. The thought of adding social media outlets Wed, Oct 14, 2009 12:14 PM Find... sounds great, but guaranteeing two-way communication to get results is the question I'm asking. The launching of a social media service is certainly a time investment and I want to know that it would be a valuable piece of 25. It would be nice to reach people on lots of levels Wed, Oct 14, 2009 10:15 AM Find... -- posters, web, e-mail, social networking, word of mouth, advertising on a constant basis across our various programs. I also want to make sure that we are target people by interests so that they don't feel that there is an oversaturation of news. 50 responses per page answered question 31 skipped question 27 15 of 24 11/18/09 4:24 PM
  16. 16. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 9. What other challenges does your organization face communicating with Download Cambridge residents? 26. Knowing which mediums are most effective Thu, Oct 8, 2009 2:57 PM Find... 27. We are an institution that has been around for Thu, Oct 8, 2009 12:10 PM Find... many years - even with a new Executive Director, we're not necessarily looking to make waves, nor do we have the resources to do so. 28. Return on investment. Thu, Oct 8, 2009 11:52 AM Find... 29. time Thu, Oct 8, 2009 10:23 AM Find... 30. Keeping contact information current and holding Tue, Oct 6, 2009 2:50 PM Find... their interest in our organization and volunteer opportunities 31. Getting KNOWN Wed, Sep 30, 2009 11:51 AM Find... 50 responses per page answered question 31 skipped question 27 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? Response Count Hide replies 58 1. hands on tools for developing social media once Mon, Nov 9, 2009 12:11 PM Find... you have already set it up 2. best practices for Facebook and Twitter for Mon, Nov 9, 2009 9:32 AM Find... nonprofits 3. how to use technology to publicize the Fri, Nov 6, 2009 4:56 PM Find... organization 4. Facebook and youtube video and audio Fri, Nov 6, 2009 9:17 AM Find... downloads and surveys 5. promoting events, becoming a 'fan', etc - best Thu, Nov 5, 2009 7:36 PM Find... setup for Facebook. More about Twitter. 100 responses per page answered question 58 skipped question 0 16 of 24 11/18/09 4:24 PM
  17. 17. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? 6. We would like to discuss ways to best use Thu, Nov 5, 2009 1:20 PM Find... websites and facebook accounts to reach our target audiences. 7. yes. community programming and volunteer Thu, Nov 5, 2009 1:10 PM Find... opportunities 8. I've heard there are many services that can link Thu, Nov 5, 2009 12:40 PM Find... up your social networking sites so you only need to update information in one place, which would be a great time saver. I'd like to know more about that. 9. Can a Facebook group be an effective way to Thu, Nov 5, 2009 12:22 PM Find... provide information to the senior community? What about Yahoo Groups? What advice would you have for how frequently and what time of week to send out mass e-mails or e-newsletters? 10. What is the difference between a facebook group Thu, Nov 5, 2009 11:51 AM Find... and a facebook page (for an organization)? How can i be more available via social media 11. i would like to know how others are using social Thu, Nov 5, 2009 11:47 AM Find... marketing materials 12. security Thu, Nov 5, 2009 11:30 AM Find... 13. security Thu, Nov 5, 2009 11:26 AM Find... 14. Targeting Cambridge-specific residents in online Thu, Nov 5, 2009 11:18 AM Find... outreach 15. Yes, how to set up facebook and other SNS. Thu, Nov 5, 2009 11:05 AM Find... What concerns, how much maintenance time, how to reach residents, how much graphic knowledge do you need? 16. How to effectively reach our audiences Thu, Nov 5, 2009 9:48 AM Find... 17. How and should the city use facebook, etc., to Thu, Nov 5, 2009 9:32 AM Find... create a buzz for our climate activities. We are trying to get people engaged in civic action about climate, by engaging people around concern for the future of the community (and the world) and opportunities to make Cambridge a better place for everyone. 100 responses per page answered question 58 skipped question 0 17 of 24 11/18/09 4:24 PM
  18. 18. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? 18. general discussions of options, strategies, and Thu, Nov 5, 2009 9:30 AM Find... the levels of techn know-how and time that are required to maintain tools that don't send a "don't come here looking for current info" message 19. 1. How to engage people more in discussions Wed, Nov 4, 2009 4:52 PM Find... etc., how to get them more involved, how to create a bigger community. 2. Technological know-how (webdesign e.g.). 20. How to effectively use these tools and how to Tue, Nov 3, 2009 4:23 PM Find... know if your org SHOULD use these tools. And also the downside to using if there are any.. 21. What are some best practices out there Tue, Nov 3, 2009 12:49 PM Find... 22. facebook maintenance Thu, Oct 29, 2009 1:51 PM Find... 23. innovative ways to engage members via social Wed, Oct 28, 2009 3:37 PM Find... media 24. What is the most effective way to create and Wed, Oct 28, 2009 1:37 PM Find... maintain an online community for a local organization? How should/can social networking be used for or integrated with fundraising? 25. N/A Tue, Oct 27, 2009 8:38 PM Find... 26. I would like to attend, and I think it would be great Tue, Oct 27, 2009 12:07 PM Find... to hear what other organizations are doing. It would also be interesting to know about the differences in strategies for reaching local constituents as well as a global audience. 27. -I would like to learn the basics in navigating the Tue, Oct 27, 2009 9:59 AM Find... up keep of a company website. I would also like to see an example of a companys protocols and procedures for using the website. perhaps a website Policy. Some more graphic, image editing, and making an appealing web page. 28. how to use social networking Tue, Oct 27, 2009 6:14 AM Find... 29. general tips and strategies Mon, Oct 26, 2009 6:59 PM Find... 30. effectively using facebook, twitter, and blogs Mon, Oct 26, 2009 4:07 PM Find... 100 responses per page answered question 58 skipped question 0 18 of 24 11/18/09 4:24 PM
  19. 19. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? 31. How to productively use social media and actually Mon, Oct 26, 2009 1:04 PM Find... get real results in terms of recruitment and fundraising. How to develop and use video content. How to best manage a website. 32. How to internally handle inappropriate, but not Mon, Oct 26, 2009 8:53 AM Find... totally out of line, posts made by your own volunteers. 33. interested in everything Wed, Oct 21, 2009 6:28 AM Find... 34. Instruction on proper facebook/twitter etiquette Mon, Oct 19, 2009 2:12 PM Find... and suggestions on time management for websites 35. What kind of user-generated content is Mon, Oct 19, 2009 1:28 PM Find... meaningful? Also, what are the benefits of users obtaining content via texting? 36. All of the above. Mon, Oct 19, 2009 9:02 AM Find... 37. - strengths and weaknesses of various social Sat, Oct 17, 2009 1:14 AM Find... media tools compared to 1) each other and 2) to traditional/nonsocial media tools - which tools are best to use with which target audiences/markets/members - tips and tricks that are not commonly known, especially with Facebook 38. How to decide what purpose your website is Fri, Oct 16, 2009 8:06 AM Find... serving, then how to structure your content given that purpose. 39. How to use these resources effectively to Fri, Oct 16, 2009 8:03 AM Find... communicate with communities. 40. Intoduction to web ie building and using social Thu, Oct 15, 2009 3:03 PM Find... media 41. how to better get our message and info out Thu, Oct 15, 2009 11:22 AM Find... through the website. How to set it up so we're not dependent on web specialists all the time 42. how to use facebook, twitter, etc as Wed, Oct 14, 2009 4:08 PM Find... communication tools regarding our events 43. Best ways to set it up as a non profit, addressing Wed, Oct 14, 2009 2:51 PM Find... volunteers as a group specifically, what other groups to have, what people like to see on a 100 responses per page answered question 58 skipped question 0 19 of 24 11/18/09 4:24 PM
  20. 20. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? facebook page? what's appropriate? what are the benefits? etc. 44. Using the web 2.0 technologies for better Wed, Oct 14, 2009 1:23 PM Find... visibilities for small non-profits. 45. Ways that non-profits use social media to reach Wed, Oct 14, 2009 1:16 PM Find... out to the community. We are hoping to come out of the breakfast with a better understanding of how we are going to use these technologies. 46. Using social media while maintaining Wed, Oct 14, 2009 12:14 PM Find... organizational professionalism. Finding ways to generate excitement and engagement with web-based resources for families, volunteers and teachers to share resources. 47. what percentage of cambridge residents really Wed, Oct 14, 2009 11:40 AM Find... use social networking websites? or watch cctv? 48. information on social networking and how to get Wed, Oct 14, 2009 11:02 AM Find... started 49. I would lke to address how to administer Wed, Oct 14, 2009 10:15 AM Find... Facebook and maintain my personal privacy. I don't like that the two worlds (personal and private) have to meld in order to build a fan page. My understanding is that I have to use my personal profile to create a fan page. Is there a way around this problem? 50. How to successfully manage the tools once you Wed, Oct 14, 2009 7:54 AM Find... are up and how much is too much. How to manage the organization story and messages 51. The importanmce of Cambridge Cable Television Thu, Oct 8, 2009 6:34 PM Find... is too the community and how ones' life can be enriched here at C.C.T.V.! 52. Best mediums to use, resources, etc Thu, Oct 8, 2009 2:57 PM Find... 53. Consolidating services so the same info goes to Thu, Oct 8, 2009 12:10 PM Find... everyone with minimal time/effort input. 54. Facility in using multiple social media. Thu, Oct 8, 2009 11:52 AM Find... Return on time investment. Finding different constituent communities. 100 responses per page answered question 58 skipped question 0 20 of 24 11/18/09 4:24 PM
  21. 21. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 10. CCTV is planning a Non-Profit Technology Breakfast on the use of social Download networking tools. If you are interested in attending this breakfast at CCTV on November 19, what issues would you like addressed? Organizational proactivity rather than reactivity. Content management - user-friendly/effective vs. mission driven/vetted. 55. finding ways to reach out to the community Thu, Oct 8, 2009 10:23 AM Find... because I see after 35 years people still haven't heard of us... 56. how social networks can help a community Wed, Oct 7, 2009 5:51 PM Find... organization 57. YouTube, tips for addressing volunteer groups on Tue, Oct 6, 2009 2:50 PM Find... different social networks 58. uTube or other such sites AND "getting video up" Wed, Sep 30, 2009 11:51 AM Find... and online 100 responses per page answered question 58 skipped question 0 11. Which CCTV services has your organization used? Create Chart Download Response Response Percent Count Computer/Video Training Program 8.7% 4 Community Television Channels 47.8% 22 Website 8.7% 4 Both 0.0% 0 N/A 47.8% 22 answered question 46 skipped question 12 12. What is the URL for your organization's website? Download Response Count answered question 58 skipped question 0 21 of 24 11/18/09 4:24 PM
  22. 22. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 12. What is the URL for your organization's website? Download Hide replies 58 1. www.rootcause.org Mon, Nov 9, 2009 12:11 PM Find... 2. www.gcinc.org Mon, Nov 9, 2009 9:32 AM Find... 3. http://www.cambridgewomenscenter.org Fri, Nov 6, 2009 4:56 PM Find... 4. http://www.cambridgema.gov/dhsp2/cpc.cfm Fri, Nov 6, 2009 9:17 AM Find... 5. www.cambridgepublichealth.org Thu, Nov 5, 2009 7:36 PM Find... 6. (see above) Thu, Nov 5, 2009 1:20 PM Find... 7. city of cambridge Thu, Nov 5, 2009 1:10 PM Find... 8. http://www.ballettheatre.org Thu, Nov 5, 2009 12:40 PM Find... 9. www.agassiz.org Thu, Nov 5, 2009 12:22 PM Find... 10. cpsd.us Thu, Nov 5, 2009 11:51 AM Find... 11. http://www.icommunityhealth.org/ Thu, Nov 5, 2009 11:47 AM Find... 12. www.centrolatino.org Thu, Nov 5, 2009 11:30 AM Find... 13. www.centrolatino.org Thu, Nov 5, 2009 11:26 AM Find... 14. www.cambridgeenergyalliance.org Thu, Nov 5, 2009 11:18 AM Find... www.energytwodotzero.org www.facebook.com/CambridgeEnergyAlliance www.twitter.com/CambEnergy 15. www.cambridgepublichealth.org Thu, Nov 5, 2009 11:05 AM Find... 16. cambridgema.gov/chrc Thu, Nov 5, 2009 9:48 AM Find... 17. www.cambridgema.gov/cdd Thu, Nov 5, 2009 9:32 AM Find... 18. http://www.cambridgema.gov/DHSP2/ Thu, Nov 5, 2009 9:30 AM Find... 19. www.savetheharbor.org Wed, Nov 4, 2009 4:52 PM Find... 20. www.computerclubhouse.org Tue, Nov 3, 2009 4:23 PM Find... 21. www.computerclubhouse.org Tue, Nov 3, 2009 12:49 PM Find... 22. www.ccaa.org Thu, Oct 29, 2009 1:51 PM Find... 23. www.bigsister.org Wed, Oct 28, 2009 3:37 PM Find... 24. www.lexlrf.org Wed, Oct 28, 2009 1:37 PM Find... 25. www.sistarshead.org Tue, Oct 27, 2009 8:38 PM Find... 100 responses per page answered question 58 skipped question 0 22 of 24 11/18/09 4:24 PM
  23. 23. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 12. What is the URL for your organization's website? Download 26. www.ibisreproductivehealth.org Tue, Oct 27, 2009 12:07 PM Find... 27. www.justastart.org Tue, Oct 27, 2009 9:59 AM Find... 28. www.gogreenstreets.org Tue, Oct 27, 2009 6:14 AM Find... 29. www.emergeglobal.org Mon, Oct 26, 2009 6:59 PM Find... 30. www.bigsister.org Mon, Oct 26, 2009 4:07 PM Find... 31. www.afcmentoring.org Mon, Oct 26, 2009 1:04 PM Find... 32. http://blackcatrescue.com Mon, Oct 26, 2009 8:53 AM Find... 33. www.virginiayoungren.net Wed, Oct 21, 2009 6:28 AM Find... 34. www.cambridgema.gov/consumer Mon, Oct 19, 2009 2:12 PM Find... 35. www.mos.org (and more specifically, Mon, Oct 19, 2009 1:28 PM Find... www.mos.org/exhibits_shows /current_exhibits&d=232) 36. www.cambridgema.gov/theworks (newly Mon, Oct 19, 2009 9:02 AM Find... redesigned website to launch this winter...). 37. http://www.bkadoptee.org Sat, Oct 17, 2009 1:14 AM Find... 38. www.pyd.org Fri, Oct 16, 2009 8:06 AM Find... 39. www.pyd.org Fri, Oct 16, 2009 8:03 AM Find... 40. N/A Thu, Oct 15, 2009 3:03 PM Find... 41. www.tunefoolery.org Thu, Oct 15, 2009 11:22 AM Find... 42. under construction right now Wed, Oct 14, 2009 4:08 PM Find... 43. www.tutoringplus.org Wed, Oct 14, 2009 2:51 PM Find... 44. http://friendsofclc.org Wed, Oct 14, 2009 1:23 PM Find... 45. www.ccaa.org Wed, Oct 14, 2009 1:16 PM Find... 46. www.tutoringplus.org Wed, Oct 14, 2009 12:14 PM Find... 47. www.trompcambridge.com Wed, Oct 14, 2009 11:40 AM Find... 48. www.cambridgeymca.org Wed, Oct 14, 2009 11:02 AM Find... 49. www.cambridgeartscouncil.org Wed, Oct 14, 2009 10:15 AM Find... 50. www.tutoringplus.org Wed, Oct 14, 2009 7:54 AM Find... 51. No , this is personal and I am also a long time Thu, Oct 8, 2009 6:34 PM Find... member of C.C.T.V.! would like to continue to 100 responses per page answered question 58 skipped question 0 23 of 24 11/18/09 4:24 PM
  24. 24. SurveyMonkey - Survey Results http://www.surveymonkey.com/MySurvey_Responses.aspx?s... 12. What is the URL for your organization's website? Download learn and help others! 52. cambridgema.gov/consumer Thu, Oct 8, 2009 2:57 PM Find... 53. http://www.ccae.org Thu, Oct 8, 2009 12:10 PM Find... 54. www.centralsquaretheater.org Thu, Oct 8, 2009 11:52 AM Find... 55. www.cydp.org Thu, Oct 8, 2009 10:23 AM Find... 56. www.agassiz.org Wed, Oct 7, 2009 5:51 PM Find... 57. www.bostonredcross.org Tue, Oct 6, 2009 2:50 PM Find... 58. www.theeducated.com Wed, Sep 30, 2009 11:51 AM Find... 100 responses per page answered question 58 skipped question 0 Select a page to view below or view all pages: << #1. Survey >> Anti-Spam Policy Terms of Use Privacy Statement Opt Out/Opt In Contact Us We're Hiring! Copyright ©1999-2009 SurveyMonkey.com. All Rights Reserved. No portion of this site may be copied without the express written consent of SurveyMonkey.com. 36 24 of 24 11/18/09 4:24 PM

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