A Smarter, Cleaner Energy Future<br />September16, 2010<br />
Energy Industry<br />Transformational era in energy<br />Energy industry modernizing the grid <br />Improve the reliabilit...
What is “smart metering”?<br /><ul><li>Replaces old-technology -- spinning dial, mechanical meters and manual meter reading
Installing cutting-edge smart meters to all </li></ul>	1.4 million customers using digital technology that can remotely ta...
Customer Benefits<br /><ul><li>Enhances reliability and outage detection, and speeds restoration
Improved energy use data helps customers save energy and save money</li></ul>1-hour (residential) & 15-minute (commercial)...
Installation Timeline<br />
The Installation Experience<br /><ul><li>Communicating before and during installation
60-90 Days: Meet with elected officials and community leaders
30-60 Days: Participate in community events
30 Days: Mail customer notification letter
3 Days: Outbound dialer notification, began May 2010
Day of: Installation and door hanger
Post Installation
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Smart Meters SDG&E

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  • Transformational era in energy-Our nation’s electric power infrastructure is called “the grid” and it has served us well, but is now running up against its limitations. The energy industry is working to modernize the grid, and make it more reliable than ever. Energy industry modernizing the grid-Utilities across the nation are being charged with updating the grid. The next 10 years bring more changes in the energy industry than in the past 100 years. -Smart meters are the first step. Customer control-Research has shown that when people know how much energy they’re using, they tend to use 5 to 10 percent less. -An explosion of technology is coming as the market responds with products to help people access usage information more easily. -Manufacturers are putting smart chips in appliances to “talk” to each other, and working on other innovations we can’t even imagine at this point.
  • Current status:-More than 1.1 million electric and gas smart meters installed to date-Averaging 5,000 – 7,000 meters per day-Our survey results show a positive customer response with installation-SDG&amp;E will be the first major utility to complete installation in 2011
  • Electric Vehicles -SDG&amp;E’s territory will see an influx of 2,000 zero emission electric vehicles in Dec. because of the new Nissan Leaf. -Plugging in an electric vehicle to your neighborhood is like adding another home and SDG&amp;E will have to manage that new load. Rooftop Solar -The City of San Diego has more solar roof-tops than other city in the nation.-SDG&amp;E just hosted our 10,000th solar installation in our service territory. -Solar rooftops are growing by 3% a year. -1.1% of SDG&amp;E 1.4 million customers have solar.Energy Efficiency &amp; Demand Response-SDG&amp;E’s first goal is to be energy efficient-The region continues to grow and we must meet that need. But, if our region becomes as energy efficient as possible we can keep from building power plants.
  • Outage Detection and Speeds Restoration-SDG&amp;E currently only knows there is an outage if you call us. -Smart meters will immediately alert us if there is an outage and pinpoint theproblem. Save Energy and Save Money-Provide customers more control over their daily energy usage by allowing them to monitor energy consumption and lower their energy bills. -Once you’ve had your smart meter for 3 months you can view usage info online (through Google PowerMeter.)More Privacy-Meter readers are being retained for new jobs.-Because smart meters send information electronically to SDG&amp;E daily, SDG&amp;E’s meter readers will no longer have to enter your property.  -For quality assurance purposes, meter readers will continue to read your smart meter for the first few months.Improve Customer Service -You have the option of knowing know before you get your bill how much energy you’ve used. -Have the option of getting email alerts if your bill is going above a certain amount.-Provide additional benefits including sending you notification when your bill reaches a certain amount and controlling smart appliances at your home or business through the Internet.  Help the Environment-Saving energy saves reduces the need to build new power plants.
  • 60-90 Days: Meet with Elected Officials and Key Community LeadersUnderstand specific community concerns and determine if process or communications require augmenting (City Council meetings, Chamber of Commerce Government Affairs Committees, Meetings with elected officials and staff)30-60 Days: Participate in community events Town Council, street fairs, service organizations, Rotaries/Kiwanis, homeowners associations (County Fair, Earth Day, Home Shows)30 Days: Mail customers the notification letter -- Overview letter, fact sheet, special envelope3 Days: Outbound dialer notification began in May 2010Day of Installation -- In-Field Liaisons in community during installations to educate customers and answers questions/concerns and provide other energy program informationPre and Post installation phone surveys, to assess:Knowledge of smart meters and attitudes &amp; behaviors around energy Ensure a positive installation experienceCollaborating with Other StakeholdersLocal and national media (Google press conference, ongoing interviews with local/national)Community organizations and local leadersIndustry collaborationTechnical Advisory Panel
  • Upcoming Products, Services and Pilots-Many tools are planned over next 2 years. Here is what we’re working on today.-Customers who have had their smart meter for at least 3 months can start using Google PowerMeter today.-Currently have 1,500 users.-Looking into more ways to send alerts to customers on things such as bill projections, and tier change alerts to devices such as SmartPhones, e-mail, and IHD.HAN-Home Area Network devices will be available at retail stores later this year, such as Best Buy, Home Depot, etc.-3 different HAN pilots are in the works.Call Center-SDG&amp;E will maintain our 24/7 phone center to answer customer questions and provide data to customers without internet access.BOTTOM LINE: The market is changing rapidly, so our approach is to make sure we’re staying current, ensuring we understand how our SmartMeter supports or enables the changes – all with the end objective of empowering our customers.
  • Smart Meters SDG&E

    1. 1. A Smarter, Cleaner Energy Future<br />September16, 2010<br />
    2. 2. Energy Industry<br />Transformational era in energy<br />Energy industry modernizing the grid <br />Improve the reliability, capacity and capability of the electricity network <br />Support renewable energy like solar and wind<br />Enable faster resolution to outages <br />Create a secure, dynamic information network<br />Customers will have more control over their energy costs<br />
    3. 3. What is “smart metering”?<br /><ul><li>Replaces old-technology -- spinning dial, mechanical meters and manual meter reading
    4. 4. Installing cutting-edge smart meters to all </li></ul> 1.4 million customers using digital technology that can remotely taking meter readings at any time<br /><ul><li>Two-way communication between the customer and SDG&E</li></li></ul><li>A Path to Sustainability<br />Installing 1.4 million smart electric meters for all customers and adding a module to existing 850,000 gas meters <br />Smart meters will give customers new tools and services to help them manage their energy usage<br />Smart meters will support the influx of: <br />Electric Vehicles<br />Roof-top solar<br />Energy efficiency & demand response<br />
    5. 5. Customer Benefits<br /><ul><li>Enhances reliability and outage detection, and speeds restoration
    6. 6. Improved energy use data helps customers save energy and save money</li></ul>1-hour (residential) & 15-minute (commercial) electricity use data<br />New incentive programs for various rates<br /><ul><li>Improves customer service</li></ul>Meter reads on demand<br />Foundation for smart homes and businesses of the future<br />Reduced need to access property -- more privacy<br />Helps the environment<br />
    7. 7. Installation Timeline<br />
    8. 8. The Installation Experience<br /><ul><li>Communicating before and during installation
    9. 9. 60-90 Days: Meet with elected officials and community leaders
    10. 10. 30-60 Days: Participate in community events
    11. 11. 30 Days: Mail customer notification letter
    12. 12. 3 Days: Outbound dialer notification, began May 2010
    13. 13. Day of: Installation and door hanger
    14. 14. Post Installation
    15. 15. 7-Day comparison of billing data
    16. 16. Within 2 weeks after install: Personal follow-up by SDG&E with a sample of customers to answer questions and offer information on programs and services
    17. 17. Meter reader will read smart meter for a few months </li></li></ul><li>Upcoming Products, Services and Pilots<br />We are engaging customers to help them benefit the most from our services.<br />Google PowerMeter<br />Redesigned Energy Bill<br />SDG&E Online Energy Usage Website<br />PeakSaver Rewards<br />Dynamic Pricing<br />Home Area Network Pilots <br />Call Center supports data visibility and access<br />
    18. 18. Residential Bill / Summary Page<br />
    19. 19. Sign-Up for My Account and Google PowerMeter<br />My Account is SDG&E’s online billing service<br />Receive, view and pay (multiple) bills online<br />Access up to 25 months of account activity <br />Learn how to save energy with customized recommendations<br />Go Green– save paper!<br />Sign up for Google PowerMeter<br />http://sdge.com/myaccount/<br />
    20. 20. Google PowerMeter Gadget<br />http://www.sdge.com/myaccount/energynetwork/<br />
    21. 21. In-Home Displays<br />For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml<br />
    22. 22. Programmable Communicating Thermostats<br />For more information on the Home Area Network visit http://www.sdge.com/smartmeter/homeAreaNetwork.shtml<br />
    23. 23. Contact Information<br />Risa Baronrbaron@semprautilities.com<br /> 858-541-5508Stakeholder Education Manager<br />More information available on<br /> www.sdge.com/smartmeter<br />

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