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Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
Information Services: Merging learning, information and social media
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Information Services: Merging learning, information and social media

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Leveraging social media tools, relationships and content expertise, the Information Services team at Sun Microsystems has integrated info/knowledge into programs like engineering, marketing, sales and …

Leveraging social media tools, relationships and content expertise, the Information Services team at Sun Microsystems has integrated info/knowledge into programs like engineering, marketing, sales and learning to drive connections, discovery and knowledge sharing. The focus is on employee learning, keeping the organization smart and providing good information to drive good decisions. You will learn about the value of information services at Sun and see the use of Social Learning Exchange, wikis, blogs, Twitter, and virtual worlds to create an integrated learning experience around information for Sun employees.

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  • 1. Information Services: Merging learning, information and social media Christy Confetti Higgins Senior Information Expert (aka Librarian) Information Services: Digital Libraries & Research Sun Microsystems January 25, 2010 1
  • 2. Agenda – Things to chat about... • Who we are and why • What we do > Informal learning > Content acquisition and integration > Leveraging social media for learning > Research and information consulting • Examples of Information Services Sun Microsystems 2
  • 3. Sun Microsystems 3
  • 4. Good information = Smart decisions Sun Microsystems 4
  • 5. Please ask questions! Sun Microsystems 5
  • 6. Overview Information Services: Digital Libraries & Research • Digital Libraries & Research (DL&R) • The “library” has been part of Sun for over 20 years • 2 employees today • Part of Sun Learning Services • Focus on information services for employees Mission: To empower employees by enabling them to find, discover, use, connect with and share the critical information and knowledge needed for their business success. Sun Microsystems 6
  • 7. DL&R: Roles & Portfolio Content Services Research & Info Consulting Information Info Training Access Communications Sun Microsystems 7
  • 8. Why Information Services? • "Eighty percent of learning is informal, which means only 20% is formal learning. Yet we spend most of our training dollars on formal learning. 1. That means that we are spending 80% of our learning dollars on programs that benefit only 20% of employee learning. 2. Learning organizations must address this discrepancy by looking at complementary informal learning techniques." Source: “Get Serious About Informal Learning”, April 22, 2009, Forrester, by Claire Schooley Sun Microsystems 8
  • 9. Why Information Services? • “If these highly skilled employees lack authoritative information to inform their decisions,their work is compromised.” Source: “Best Practices: Reinventing The Corporate Library”, Forrester, May 2008 Sun Microsystems 9
  • 10. It's all about the CONTENT .... Sun Microsystems 10
  • 11. Content Services – More Detail 3rd Party Content Management > Deployment > Contract negotiations > Employee communications > Relationship management and training > Renewals > Website and wiki management > Content pilots > Metrics > Content integration > Maintenance > Cataloguing > Upgrades and > Feedback management improvements Sun Microsystems 11
  • 12. Key Content Sources – for Learning Sun Microsystems 12
  • 13. Content Acquisition Process • Importance of content to business > Monitor and integrate corporate goals into our decision process > We immerse ourselves into teams > Communities – social media, email, forums, blogs, etc. • We know the information vendor landscape so.... > Quality of information and satisfaction with product > Conduct trials with targeted groups > Ask trial participants for feedback • Negotiate – value for price • Then roll out and integrate – make the connections! Source: leveraged Outsell Inc.'s “Vendor Portfolio Management Toolkit: A Decision Matrix for Vendor Investment”, July 9, 2009 Sun Microsystems 13
  • 14. Content Feedback Loop, Usage and ROI • Surveys to users, target audience • ROI work with vendors: productivity, time savings, dollars saved, impact to business • Focus groups when possible • Talk to key target user groups at meetings, events, programs • Examples of the types of feedback .... > “I can have a lot more confidence in the information that I would have in the results of a Google search.” > “Although Google has become an indispensable reference tool, it is not able to replace authoritative texts on technical subjects” > “I consider Safari an essential tool in my work here at Sun.” Sun Microsystems 14
  • 15. Keys for Learning via Information Services – You Must.... Participate Integrate Communicate Sun Microsystems 15
  • 16. Let's take a look – mixing learning, information services and social media Sun Microsystems 16
  • 17. Our Wiki/Main Site Sun Microsystems 17
  • 18. Library & Research Twitter Sun Microsystems 18
  • 19. MyLearning Sun Microsystems 19
  • 20. Sales U and Services Delivery U Sun Microsystems 20
  • 21. Blogging Sun Microsystems 21
  • 22. Feeding Blog to Wiki - Connecting! Sun Microsystems 22
  • 23. Information Matters Video Podcast Sun Microsystems 23
  • 24. New Initiative: READ Community Sun Microsystems 24
  • 25. Safari Books Online Examples Senior Sun executives and subject matter experts reading lists; collab around book/video content mapped to projects, key subjects, programs Sun Microsystems 25
  • 26. RSS Feeds Mapped to key wiki sites Sun Microsystems 26
  • 27. Content Integration: CEC conference Sun Microsystems 27
  • 28. Search Strategies • Trainings on various resources or topics – how to... > Searching IEEE, eBooks, market research, hot topics • Searching resources internally • Searching from a single source • Visual search Sun Microsystems 28
  • 29. MyLearning Search External resources Sun Microsystems 29
  • 30. MyLearning Search GSA Sun Confidential: Internal Only 30
  • 31. MyLearning Search – Key Match Pulling known resources together based on search terms Sun Microsystems 31
  • 32. Sun Microsystems 32
  • 33. Sun Grokker Sun Microsystems 33
  • 34. - Visual or text - Categorized - Create list - By source or by topic Sun Microsystems 34
  • 35. Sun Microsystems 35
  • 36. Research & Information Consulting Sun Microsystems 36
  • 37. Research & Information Consulting • Focus on strategic initiatives, projects, programs > Both employee and business initiatives • Integrate Information Experts in those spaces to provide information consulting • Provide services to initiatives that are important to Sun's profitability • However, research questions come from EVERYONE and EVERYWHERE • Helps us to make people to people connections • Helps us keep the pulse on the business information needs Sun Microsystems 37
  • 38. Pro-active Research Example • Content in SLX • Blog about it • Integrate it Sun Microsystems 38
  • 39. Content Integration – Virtual Worlds • Wonderland > Sales pilot, building a library space with information, activities and scheduled learning sessions • Second Life > Knowledge sharing events such as Employees Connect chat series, Safari sessions > Library & Research Space > Bookstore > Information experts Sun Microsystems 39
  • 40. Sun in VW Blog Sun Microsystems 40
  • 41. • An experimental learning environment and community created by Sun Learning Services to make learning about Solaris immersive, easy, and fun! • Office hours, expert chats, learning activities • http://blogs.sun.com/solariscampus Sun Microsystems 41
  • 42. Pilot for Intern New Hire Program • Partnered with HR • Intern New Hire activities in Second Life (7 interns) • Learning games • It's all about interacting and learning Sun Microsystems 42
  • 43. Safari in Second Life – Learning Events Sun Microsystems 43
  • 44. Sun Microsystems 44
  • 45. Sun Author Chats Sun Microsystems 45
  • 46. Java One 2009 – Author Chats Sun Microsystems 46
  • 47. Sun Microsystems 47
  • 48. Santa Clara Data Center • Video on SLX: https://slx.sun.com/1179273634 Sun Microsystems 48
  • 49. Sun Microsystems 49
  • 50. Sun Microsystems 50
  • 51. Learning and Information Services • Provide the information for employees to make good decisions • Leverage, embrace, use, share, participate via social media tools • Integrate information into the business and workflow > Programs, search tools, learning platforms, strategic initiatives • Enable collaboration • Communicate constantly • Provide the research expertise • Partner across the organization – with the users (HR, Marketing, Sales, Eng, R&D, Learning) Sun Microsystems 51
  • 52. Lessons Learned and Relearned  Targeting the knowledge workers in your organization and engaging them  What information do they need for their work  Start small and move forward from there  The word “pilot” is your friend  Work with existing pain points and needs  Partnering and connecting – in every sense – is essential for success  Continue to experiment and stay on top of technology trends Sun Microsystems 52
  • 53. Measuring Value Research quality not quantity, program Content integration, strategic initiatives, by usage, adoption, feedback time saved, survey responses, survey responses, time saved, stories stories, spreading of the word Virtual worlds Social media employee adoption, business usage #'s, participation, activity (how many, much), stories, spreading the word knowledge sharing activities, stories, Sun adoption Sun Microsystems 53
  • 54. Thank you! Remember ... Good information = Smart decisions Sun Microsystems 54
  • 55. Christy Confetti Higgins christy.confetti@sun.com Skype: cconfettihiggins www.twitter.com/confetti www.twitter.com/libraryresearch blogs.sun.com/library blogs.sun.com/vw 55
  • 56. Appendix Sun Microsystems 56
  • 57. Website / Videos • History of Information at Sun > http://thenetworkisthecomputer.com/site/?p=1664 • Information Matters > http://slx.sun.com (search for information matters) • Social Learning Exchange > http://slx.sun.com Or http://www.slx.com • Blog > http://blogs.sun.com/library (external blog – internal not available) > http://blogs.sun.com/vw • Twitter > http://www.twitter.com/libraryresearch Sun Microsystems 57
  • 58. Why Information Professionals? • Knowledge Sharing Information professionals are accountable for gathering, organizing and sharing the right information for the best decisions. Information professionals further create a culture of knowledge sharing by educating colleagues on the best use of information. • Global Networking Through active global networking, information professionals promote the exchange of information, innovative ideas, insights and trends. • Competitive Advantage Information professionals ensure organizations have the right > information, insights and trends to make good decisions and gain competitive advantage. • Bottom-line Benefits Information professionals save organizations time and money by providing value- added intelligence that is accurate, reliable and relevant. We deliver expert information to our organizations in a timely, accessible and convenient manner. Sun Microsystems 58

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