ANDTEK Solutions and Products

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ANDTEK Solutions and Products

  1. 1. ANDTEK Solutions and Products
  2. 2. ANDTEK Solutions Delivered as flexible modules • Computer Telephony • Add-On Features − AND Phone Communicator − AND Phone Group … − AND Communicator − AND Phone CallBack − (AND Desktop) − AND Phone CallList − AND Phone Settings Provisioning − AND Phone Routing • Productivity, Prozess Integration − AND Phone Directory • Security, Recording − AND Phone Provisioning − AND Phone Lockout − AND Phone Broadcast − AND Phone Recorder − AND Phone Menu − AND Phone Broadcast − AND Phone Observer Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2
  3. 3. ANDTEK Modules Modules are based on Software and Hardware Appliance Linux Windows Group Group ACD Directory Settings Reporting Lockout Group MA Recorder Broadcast Mobile CallBack Desktop AND Phone Base Linux Linux Windows OS Server Hardware SMALL MEDIUM LARGE Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 3
  4. 4. AND Phone Group Team Collaboration and Manager/Assistant Services
  5. 5. AND Phone Group Benefits • Completely Phone-based • Hidden/Supervisor Phones • Multiple Groups • Calling Number Suppression • Various Display Options • Optical or acoustical signaling • Advanced Manager/ Assistant Services Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 5
  6. 6. AND Phone Group ACD (Automatic Call Distribution) IP phone based Call Center services which delivers queuing and reporting services.
  7. 7. AND Phone Group ACD Services Benefits • Status display for each queue • Status information for each agent • Available, Break, Post-processing, Not available • Basic Web Statistics • Complex reporting with AND Phone Reporting • Routing Algorithms (First Available / Not busy / Longest Idle) Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 7
  8. 8. AND Phone Directory Corporate Directory Integration
  9. 9. AND Phone Directory Benefits • One search for multiple directories/types • Integration of corporate directories − Integrate existing directories – Active Directory, Oracle, • Ease of use / administration / maintenance • Completely phone or web based • Extension Mobility support Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 9
  10. 10. AND Phone Observer IP Phone Surveillance and Door Opener Integration
  11. 11. AND Phone Observer Features Benefits • Split screen and touch screen support • Automatic scaling of images • Integrated door opener service −DTMF controlled • Integration von IP cameras −Snapshot of video as jpg −Accessible through HTTP or FTP Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 11
  12. 12. AND Phone Recorder Secure Voice Recording and Phone Replay
  13. 13. AND Phone Recorder Benefits • Voice Recording of IP Phone Calls • Encrypted and Signed Storage • Replay of Recordings directly on the Phone • Secure and SIP trunk recording • High Availability Voice Recording • Recorder Management System • „Silent Monitoring“ und „Whisper“ • Tag recordings Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 13
  14. 14. AND Desktop Communications Client for Windows and Mac
  15. 15. AND Desktop Features Benefits • Dial from any Windows and Mac Application MS Outlook, Safari, Word, PowerPoint, Acrobat, IM, … • Add-Ins for dedicated Applications MS Outlook Contacts, Lotus Notes (planned) • Phone number pop-up • Multiple Deployment Options Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 15
  16. 16. Desktop Software ANDTEK Software for Desktop Computers AND Desktop CTD AND Desktop CTI AND Desktop AC Click-to-Dial CTI Services Attendant Console Click-to-Dial Click-to-Dial Click-to-Dial Outlook Integration Outlook Integration Outlook Integration Phone Login/Logout Phone Login/Logout Phone Login/Logout Select-to-Dial Select-to-Dial Select-to-Dial Standalone version AND Phone AND Phone available Integration: Integration: • Group • Group • Group MA • Group MA • Directory • Group ACD • Directory Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 16
  17. 17. AND Phone InOut Controlling non-IP network components
  18. 18. AND Phone InOut Solutions Overview Call Manager Personal Directory • ANDTEK Server − Communication with IP network − Commands IP controller • IP Controller − Controlled by ANDTEK server − Electrical Inputs/Outputs • Aktuators and Sensors − Cisco phone, SNMP and IMAP Sensoren Aktoren Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 18
  19. 19. AND Phone Provisioning Installation, Moves, Adds, Changes for UC
  20. 20. Total Cost of Ownership Costs of Telephony Solutions * • 30 % of the TCO are acquisition costs • 70 % of the TCO are operational costs How to reduce operational costs ? Integration of existing workflows Integration of existing systems Automatical configuration of UC systems By Implementing Provisioning * Gartner Group Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 20
  21. 21. AND Phone Provisioning Provisioning for UC networks • Integration of corporate processes • Simplification of administrative tasks • Automated and secured execution • Integration of multiple systems Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 21
  22. 22. AND Phone Provisioning How does it work? APAS Services - Voice Recording - Manager/Assistant - Directory Integration - Attendant Console LDAP - CTI Integration - Security Services - Zone Paging -… LDAP SQL CSV AXL CUCM Users, Personal Directory Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 22
  23. 23. AND Phone Version 4 Presentation about AND Phone Application Server Version 4
  24. 24. AND Phone Technical Changes Main Technical Changes for APAS Version 4 • New operating system −Linux operating system changed to Red Hat compatible −Better driver support, more server platforms supported • New configuration front-end −Still web-based but more “application-like” • Upgrade to version 4 requires new installation Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 24
  25. 25. AND Phone Licensing Model in 3 steps Client licensen AND AND AND Phone Desktop Phone Broadcast Directory .......... Application license AND Phone Base Server license Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 25
  26. 26. Christopher Morris Key Account Manager US, CA and UK Phone (US): +1 919 277 8572 +1 408 731 6884 Phone (EMEA): +49 811 95949 644 Mobile: +49 151 23565377 cmorris@andtek.com www.andtek.com Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 26

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