Andtek - We Love Communications


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Andtek - We Love Communications

  1. 1. ANDTEK Solutions and Products
  2. 2. Company Overview • Company founded in 2000 • One of Cisco’s advanced Technology Development Partners • ISPN / SIP Member • Present in 25 countries around the world, more than 350 customers from all lines and size of business • We have deployed these applications deployed to more than 250,000 phones with a list of satisfied customer • More than 10 years experience with Cisco® Systems Call Manager IP-PBX. Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 2
  3. 3. Our Mission • Customers Needs – Our Passion • Our Partnership – Easy to do Business with • Deliver - Unique Unified Communications Solutions • Everything we do reflects our mission “We Love Communications” Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 3
  4. 4. Company Solutions • Industry solutions: Banks, insurance companies, financial services, telephone companies, media, energy utilities, healthcare • Industry-independent solutions: Call centers, help desks, Building management • Solutions for corporate communications: UnifiedMessaging, CTI, Recording, Conferencing, Provisioning Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 4
  5. 5. ANDTEK Products Products of ANDTEK 15 Technical Solutions for Unified Communications
  6. 6. ANDTEK Solutions Delivered as flexible modules • Computer Telephony • Add-On Features − AND Phone Communicator − AND Phone Group … − AND Communicator − AND Phone CallBack − (AND Desktop) − AND Phone CallList − AND Phone Settings − AND Phone Routing • Productivity, Prozess Integration − AND Phone Directory • Security, Recording − AND Phone Provisioning − AND Phone Lockout − AND Phone Broadcast − AND Phone Recorder − AND Phone Menu − AND Phone Broadcast − AND Phone Observer Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 6
  7. 7. Computer Telephony CTI Clients, Soft Phones and Outlook Integration • CTI Client −Controlling IP Phone by PC −Faster communication −Direct integration of address databases and immediate reply possibilities • Soft Phone −Telephony function for direct use by PC Integration of PC into the communication process • Outlook Integration and Click-to-Dial •Use existing data • Reduces mistakes −Dial with click at MS Outlook • Central management −Fully integrated local contacts Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 7
  8. 8. Advanced Services Advanced Services and Features • Services for increasing productivity −Manager/Assistant services −Realization of decentralized, small call centers • Services for integration of traditional functions −Callback services and notification −Call lists and To-Do lists for IP phones Productivity features like known from traditional • Integration of related communication telephony systems. features Originally separate services are included with −Voice- and emergency announcements UC. −Emergency conferences Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 8
  9. 9. Security, Voice Recording Security Services for Unified Communications • Phone lock service −Prevents misuse • Voice recording −For compliance with legal regulations −Reproducing of transactions −Recording of threatening calls Securing and monitoring of IP phone environment. • Silent Monitoring Recording of important calls because of legal −Especially for call centers and for quality regulations. assurance Quality assurance and call center reporting. Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 9
  10. 10. Process Integration Integration of Business Services • Integration of business information −Using existing information −Automatically access several databases • MS Exchange and Lotus Domino −Integration of existing business directories • Provisioning Usage of existing data and centralized −Easy installation and administration administration of all information. • Customizing Integration of business processes and work flow within UC. Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 10
  11. 11. ANDTEK Modules All Services are separated into Modules AND Phone AND Apps Applications for Unified CallManager Customized Unified Communications Applications Group Lockout Broadcast Recorder AND Phone Express Directory Observer Applications for Unified CallManager Express: Desktop CallRouting Directory, Group, Broadcast and Observer services Settings CallBack AND Communicator Phone control application Softphone client for Windows, with Outlook integration Mac OS and Linux and click-to-dial Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 11
  12. 12. ANDTEK Partner Program ANDTEK's Partner Program gives you opportunities to grow your business, differentiate yourself, and increase profitability
  13. 13. ANDTEK Partner Programm ANDTEK UC Solutions – Products - Services • We collaborate closely with Cisco partners to make sure that ANDTEK's innovative unified IP solutions work within their business models and the vertical industries. We offer individual integration, short delivery time and optimal service. Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 13
  14. 14. Benefits A powerful Eco-System • Value-Added Unified Communications for your end customers E PARTNER N D C UC Applications Value-Added U UC S Solutions T O M UC Solutions E R Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 14
  15. 15. Benefits for the partner Go-To-Market Tools • 24/7 Partner Web-Access − software and updates • Co-selling and co-marketing − support Web sites • Up-front discount • Quote-Calculator • Named-Account discount • Individual Contact • Free Demo-Lab − Sales, Marketing • Reduced NFR Licenses − Support • Partner-Case-Budget • Pre-Sales Support • Post-Sales Support • Turnover-Target extra back- • Training and certification end rebate Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 15
  16. 16. Christopher Morris Key Account Manager US, CA and UK Phone (US): +1 919 277 8572 +1 408 731 6884 Phone (EMEA): +49 811 95949 644 Mobile: +49 151 23565377 Pres-ID © 2008 ANDTEK GmbH, All rights reserved. 16