The Power of Four: Intergenerational Communication for Work and Life
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The Power of Four: Intergenerational Communication for Work and Life

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  • S) There are currently 4 active generations in the workplace; Traditionalists, Baby Boomers, Gen Xers, and Gen Yers. In a few short years, we will probably see 5 generations, with the addition of Generation Z.\n
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  • S) The purpose of this workshop is to help us examine our views about age, the assumptions that we hold about different age groups, and to gain some tools for better communicating with those around us.\nA) Brainstorm a few assumptions that people might make about your work style based on your age. Then, share with the person next to you.\n
  • Before we begin, we need to set some ground rules.\nS) Which of these items would you say is true about Stereotypes? Answer: B\n
  • S) Which of these would you say is true about POSITIVE Stereotypes?\n
  • S) How would you define a self-fulfilling prophecy?\n
  • S) Before we can get into the how, we need to talk about the why; why are their difficulties to communicating intergenerationally? In order to do this we need to define each generation by their general traits. These traits are research based and represent common themes among each generation, but by no means represent any one individual you encounter in the real world. Just because you have learned the traits that are common of a generation doesn’t mean you can assume things about an individual from that generation.\n
  • “The Older the Wiser”\n“Out to Pasture”\n“Spring Chicken”\n
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  • Tom Brokaw, Greatest Generation\n
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  • Tom Brokaw, Boom!\n
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  • \nX Saves the World: How Generation X Got the Shaft But Can Still Keep Everything From Sucking - Jeff Gordinier\n\nGen-Xers feel colossally invisible. All the mass-media oxygen seemed to be sucked up by baby boomers and millennials. The baby boomers were turning 60, and that's all you heard about. How the boomers were turning 60 and they were still sexy and they're hot and they're launching their second acts. And at the same time, there's this media monotony, this bombardment of Lindsay/Paris/Britney... Lindsay/Paris/Britney ... Lindsey/Paris/Britney — the Buddhists have a term called "samsara," which is this sort of hell-cycle that you can never escape from until you meditate your way out of it. And I thought, my God, we're in some sort of Us Weekly samsara."\n
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  • \nMillennials Rising - William Strauss and Neil Howe\n\nAmerica's new conformists," observing that they "believe in security rather than radicalism, political order rather than social emancipation, collective responsibility rather than personal expression."\n
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  • Channel - Using instant message when face-to-face would be more effective.\n\nThe company eNewsletter is not the way to reach everyone. Nor is a staff meeting where everyone shares the gory details of their week.\n\nTraditionalists tend to state the message once, clearly, and expect that it was received.\nBaby Boomers tend to overexplain and talk through the message.\nGeneration X wants time to think through the message, do the research, and then respond.\nGeneration Y wants the message short, simple, and yesterday.\n
  • Rethink the real motivation of monetary compensation.\n\nGen Yers are not unloyal, but they see jobs as only a short term commitment. Businesses find they are training their employees to do a great job at the next place.\n
  • Environment is a huge factor; different settings should be provided for private meetings, group meetings, open meetings, celebrations, etc.\n\nAn open door policy does not make a manager accessible.\n
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The Power of Four: Intergenerational Communication for Work and Life The Power of Four: Intergenerational Communication for Work and Life Presentation Transcript

  • Presented ByCameron Kruger
  • www.drop.io/poweroffour
  • Overview1.) Examine the traits of each generation.2.) Assess our attitudes about other age groups.3.) Discuss intergenerational communication.4.) Leave with personal goals. Brainstorm What do you think people assume about your work style based on your age?
  • Ground RulesStereotypesA. Always NegativeB. GeneralizationsC. Usually AccurateD. Not Objectionable
  • Ground RulesPositive Stereotypes A. Are Good And Should Be Used B. Still Contain Inaccuracies C. Help Us Be Understood
  • Ground RulesSelf-fulfilling Prophecy A. When Stereotype Becomes Fact B. Guidelines For Behavior C. Knowing How You Will Turn Out
  • Ground Rules Assumption is not a positive communication tool.- Traits are generic and represent only the median.- Traits are meant to start the conversation.- Each of our experiences are unique and important.
  • ProverbsSmall Group Activity- What do the proverbs say about thegeneration?- How do the proverbs reflect yourexperiences?- Is there truth to the proverbs?
  • Timeline Generation Timeline 1922-1945 1946-1964 1965-1980 1981-2000 Veterans, Baby Boomers Generation X, Generation Y, Traditionalists The Slackers MillennialsHow do you the define generations? Depends on who you ask. Adapted from Fairleigh Dickinson University
  • The FourTraditionalistsBasics:- Born from 1922 – 1945- Ages 63 to 86 today- Defined by the Great Depression and WorldWar II
  • The FourTraditionalistsValues:- Believe in conformity, authority and rules- Very defined sense of right and wrong- Loyalty and respect for authority
  • The FourTraditionalistsAttributes:- Disciplined- Dislike conflict- Detail oriented
  • The FourTraditionalistsWork Styles:- Consistency and uniformity- Command-and-control leadership- Hierarchical organizational structures“These are the rules.”
  • The FourBaby BoomersBasics:- Born from 1946 - 1964- Ages 44 to 62 today- Defined by Civil Rights Movement,Women’s Movement, and the Vietnam War
  • The FourBaby BoomersValues:- Prosperity- Ownership- Self-actualizing
  • The FourBaby BoomersAttributes:- Goal-oriented- Focus on individual choices and freedom- Positive attitude
  • The FourBaby BoomersWork Styles:- Coined “team-building”- Seek collaborative, group decision making- Live to Work, until Retirement“Let’s talk about the rules.”
  • The FourGeneration XBasics:- Born from 1965 - 1980- Ages 28 to 43 today- Defined by Latchkey, Political Mistrust(Watergate, Iran-Contra), 80’sRecession
  • The FourGeneration XValues:- Contribution- Feedback and recognition- Autonomy
  • The FourGeneration XAttributes:- Adaptability- Independence- Creative thinking
  • The FourGeneration XWork Styles:- Work to live not live to work- Flexibility in work, life- Comfortable with authority but notimpressed with titles“Break all of the rules.”
  • The FourGeneration YBasics:- Born from 1981 - 1994- Ages 14 to 27 today- Defined by 9/11, Columbine, Iraq War,Information Age
  • The FourGeneration YValues:- Self-expression is more importantthan self-control- Self Marketing- Respect must be earned; it is not freelygranted based on age, authority or title
  • The FourGeneration YAttributes:- Adapt rapidly, Create constantly- Committed and loyal when dedicated to anidea, cause or product- Accept others of diverse backgrounds easilyand openly
  • The FourGeneration YWork Styles:- Want to effect change and make an impact,expect corporate social responsibility- Exceptional multi-taskers- Flexibility in work hours and dress code“Redefine the rules.”
  • The Four Work Ethic and ValuesTraditionalists Baby Boomers Generation X Generation YHard work Workaholics Eliminate the What’s next taskRespect Work efficiently Multitaskingauthority Self-reliance Crusading TenacitySacrifice causes Want structure Entrepreneurial and directionDuty before fun Personal Tolerant fulfillment SkepticalAdhere to rules Goal oriented Desire quality Adapted from Fairleigh Dickinson University
  • The Four WorkTraditionalists Baby Boomers Generation X Generation YAn obligation An exciting A challenge A means to an adventure end Leadership StyleTraditionalists Baby Boomers Generation X Generation YDirective Consensus Challenge Collaborative Others Adapted from Fairleigh Dickinson University
  • The Four Communications StyleTraditionalists Baby Boomers Generation X Generation YFormal In person Direct EmailMemo Meetings Immediate Voicemail Messages That MotivateTraditionalists Baby Boomers Generation X Generation YYour experience You are valued You can do it You will workis respected. and needed. your own way. with bright people. Adapted from Fairleigh Dickinson University
  • In the Box Communication- Making assumptions orstereotyping.- Not communicating on same“channel”.- Using jargon or slang incommunications.- Talking “over” or beingcondescending.
  • In the Box Employee Loyalty- Not acknowledging individualmotivation.- Providing no recognition or thewrong kind.- Mission/direction does not reflectvalues- A fact of a new generation.
  • In the Box Work Relationships- Environment does not assistrelationship building.- Meetings do not acknowledgediverse learning/work styles.- Managers are inaccessible.- An overactive rumor mill exists.
  • In the Box Efficiency/Production- The right tools for the wrongpeople, the wrong tools for the rightpeople.- Work environment distraction.- No positive feedback or coaching;recognition not timely.- Personality barriers with workingteam.
  • Truths Fit the generations together with… Cameron’s PositiveUniversal Truths
  • TruthsPositive Universals Find out whatmotivates them.
  • Truths Positive UniversalsLearn their favored work style.
  • Truths Positive UniversalsRecognize them the way they want.
  • TruthsPositive UniversalsDiversify your work teams
  • Slang Why is Slang important?- Sets apart each generation from their parents.- The “code” that makes a generation a club.- A youth lacking contemporary slang tends toretain the values of their parent’s generation. Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Marinate Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Chill Out Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Hang Loose Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… hanging out and chatting? Shoot the Breeze Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Snogging Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Maul or Mash Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Hooch up or Mug Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Neck or Make-out Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… alone time with that special someone? Cuddle or Spoon Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Jump the Couch Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Wig Out Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Go Ballistic Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Adapted from alphadictionary.com
  • SlangWhen you were in High School, what did you call… lose control or go crazy? Flip Your Wig Adapted from alphadictionary.com
  • ContactCameron Kruger (218) 213-4500 Consulting in…cckruger@gmail.com • Technology • Service-Learning • Youth Leadershipwww.horizonnps.com • Program Management