Business Etiquette Prep School: Learn the game, rules, and strategies to WIN In the workplace, what you don’t know can definitely hurt you. Business etiquette and executive manners are an important part of the relationship building process. Some of these unstated rules are in place to respect and protect time, people, and processes. This seminar takes an in depth look at everyday social interactions and attitudes that impact business success. When you understand the rules and expectations, you gain greater confidence and assertiveness as you navigate organizational politics and develop key connections. The love is in the details. - Oprah Winfrey Learning Outcomes: Increase professional and personal development At the end of this seminar, participants will be able to: a) Explore business etiquette and executive manners b) Identify common misconceptions and mistakes c) Explore the role of culture and authenticity d) Identify resources for further personal and professional development e) Discuss body language, communication skills, punctuality, and work ethics

1. Business Etiquette Prep
School: Learn the game,
rules, and strategies to win

2. Introductions
• Moderator: Veronica L. Nelson, Corporate Campus
Relations Manager, Northrop Grumman Corporation.
• Speaker (Lead): Dr. Thaddaeus Irby, Capture
Engineering Manager, Lockheed Martin Corporation .
• Panelist #2: Valencia Mance, Program Manager,
Lockheed Martin Corporation.
• Panelist #3: Dominique Brown, I & C System Engineer,
Exelon Generation, Exelon Corporation

3. Discussion Points
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Business etiquette and executive manners
Common misconceptions and mistakes
The role of culture and authenticity
Resources for further personal and
professional development
• Body language, communication skills,
punctuality, and work ethics

4. Dr. Thaddaeus Irby
Insight into Business Etiquette

5. The Art of Business Conversations
• Understand that 1st impressions can
sometimes be lasting impressions
• Business Conversations can happen at:
– Social settings
– Interviews
– At work:
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Voicemail
Email
Telephone
Meetings
Workplace conversations

6. Business Conversations Grammar
• Social media influence
• Cultural influence
• Grammar Mistakes Examples
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“Where’s it at?” or “Where is it?”
“Her and me went…” or “She and I…”
“Hisself” and “Theirselves” or “Himself” and “Themselves”
“He don’t” or “He doesn’t”
“This is her” or “This is she”
“A historical” “A alternative” or “An historical” or “An
alternative”

7. Top Mispronunciations
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“pacific” for “specific”
“cain’t” for “can’t”
“fifty cent” for “fifty cents”
“could-DINT” and “did-DINT” for “couldn’t”
and “didn’t”
• “ “contack” for “contact”
• “souf” and “norf” for “south” and “north”
• “irregardless” for “regardless”

8. Executive Manners
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RSVP
Time Management
Introductions
Courtesies
Time and Place for everything

9. Levels of Conversation
• Be aware of which level you are on, and
your peers are on:
– Facts
– Opinions
– Personal feelings

10. Val Mance
Small Talk/
Reception Protocol

11. Small talk

13. The grip
and grin

14. The
juggling
act

15. Mr. President,
Mr. Vice President

16. Your big entrance

17. Are you
prepared?

18. Dominique Brown
CULTURE AND BODY
LANGUAGE

19. Body Language
• Body Language is relevant to management
and leadership, and to all aspects of work
and business where communications can be
seen and physically observed among people.
• The sending and receiving of body language
signals happens on conscious and
unconscious levels.

20. Body Language Signals
• Posture – standing tall with shoulders
back.
• Eye contact – solid with a 'smiling' face.
• Gestures with hands and arms –
purposeful and deliberate.
• Speech – slow and clear.
• Tone of voice – moderate to low.

21. Work Ethics
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Time management
Integrity
Sense of Responsibility
Quality
Discipline
Teamwork

22. Punctuality
• Time management strategies
– Carry a schedule
• High-priority items
• Plan for interruptions
– Take 30mins of your day to plan
– Meeting preparation time
– Block out distractions (i.e. facebook)