Business Etiquette Prep
School: Learn the game,
rules, and strategies to win
Introductions
• Moderator: Veronica L. Nelson, Corporate Campus
Relations Manager, Northrop Grumman Corporation.
• Speaker...
Discussion Points
•
•
•
•

Business etiquette and executive manners
Common misconceptions and mistakes
The role of culture...
Dr. Thaddaeus Irby

Insight into Business Etiquette
The Art of Business Conversations
• Understand that 1st impressions can
sometimes be lasting impressions
• Business Conver...
Business Conversations Grammar
• Social media influence
• Cultural influence
• Grammar Mistakes Examples
–
–
–
–
–
–

“Whe...
Top Mispronunciations
•
•
•
•

“pacific” for “specific”
“cain’t” for “can’t”
“fifty cent” for “fifty cents”
“could-DINT” a...
Executive Manners
•
•
•
•
•

RSVP
Time Management
Introductions
Courtesies
Time and Place for everything
Levels of Conversation
• Be aware of which level you are on, and
your peers are on:
– Facts
– Opinions
– Personal feelings
Val Mance

Small Talk/
Reception Protocol
Small talk
The grip
and grin
The
juggling
act
Mr. President,
Mr. Vice President
Your big entrance
Are you
prepared?
Dominique Brown

CULTURE AND BODY
LANGUAGE
Body Language
• Body Language is relevant to management
and leadership, and to all aspects of work
and business where comm...
Body Language Signals
• Posture – standing tall with shoulders
back.
• Eye contact – solid with a 'smiling' face.
• Gestur...
Work Ethics
•
•
•
•
•
•

Time management
Integrity
Sense of Responsibility
Quality
Discipline
Teamwork
Punctuality
• Time management strategies
– Carry a schedule
• High-priority items
• Plan for interruptions

– Take 30mins ...
Business Etiquette Prep School: Learn the Game, Rules, and Strategies to WIN
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Business Etiquette Prep School: Learn the Game, Rules, and Strategies to WIN

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Business Etiquette Prep School: Learn the game, rules, and strategies to WIN

In the workplace, what you don’t know can definitely hurt you. Business etiquette and executive manners are an important part of the relationship building process. Some of these unstated rules are in place to respect and protect time, people, and processes. This seminar takes an in depth look at everyday social interactions and attitudes that impact business success. When you understand the rules and expectations, you gain greater confidence and assertiveness as you navigate organizational politics and develop key connections. The love is in the details. - Oprah Winfrey

Learning Outcomes: Increase professional and personal development

At the end of this seminar, participants will be able to:

a) Explore business etiquette and executive manners
b) Identify common misconceptions and mistakes
c) Explore the role of culture and authenticity
d) Identify resources for further personal and professional development
e) Discuss body language, communication skills, punctuality, and work ethics

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  • http://www.businessballs.com/body-language.htm
  • http://www.mindtools.com/pages/article/Body_Language.htm
  • http://smallbusiness.chron.com/5-factors-demonstrate-strong-work-ethic-15976.html
  • http://www.entrepreneur.com/article/219553
  • Business Etiquette Prep School: Learn the Game, Rules, and Strategies to WIN

    1. 1. Business Etiquette Prep School: Learn the game, rules, and strategies to win
    2. 2. Introductions • Moderator: Veronica L. Nelson, Corporate Campus Relations Manager, Northrop Grumman Corporation. • Speaker (Lead): Dr. Thaddaeus Irby, Capture Engineering Manager, Lockheed Martin Corporation . • Panelist #2: Valencia Mance, Program Manager, Lockheed Martin Corporation. • Panelist #3: Dominique Brown, I & C System Engineer, Exelon Generation, Exelon Corporation
    3. 3. Discussion Points • • • • Business etiquette and executive manners Common misconceptions and mistakes The role of culture and authenticity Resources for further personal and professional development • Body language, communication skills, punctuality, and work ethics
    4. 4. Dr. Thaddaeus Irby Insight into Business Etiquette
    5. 5. The Art of Business Conversations • Understand that 1st impressions can sometimes be lasting impressions • Business Conversations can happen at: – Social settings – Interviews – At work: • • • • • Voicemail Email Telephone Meetings Workplace conversations
    6. 6. Business Conversations Grammar • Social media influence • Cultural influence • Grammar Mistakes Examples – – – – – – “Where’s it at?” or “Where is it?” “Her and me went…” or “She and I…” “Hisself” and “Theirselves” or “Himself” and “Themselves” “He don’t” or “He doesn’t” “This is her” or “This is she” “A historical” “A alternative” or “An historical” or “An alternative”
    7. 7. Top Mispronunciations • • • • “pacific” for “specific” “cain’t” for “can’t” “fifty cent” for “fifty cents” “could-DINT” and “did-DINT” for “couldn’t” and “didn’t” • “ “contack” for “contact” • “souf” and “norf” for “south” and “north” • “irregardless” for “regardless”
    8. 8. Executive Manners • • • • • RSVP Time Management Introductions Courtesies Time and Place for everything
    9. 9. Levels of Conversation • Be aware of which level you are on, and your peers are on: – Facts – Opinions – Personal feelings
    10. 10. Val Mance Small Talk/ Reception Protocol
    11. 11. Small talk
    12. 12. The grip and grin
    13. 13. The juggling act
    14. 14. Mr. President, Mr. Vice President
    15. 15. Your big entrance
    16. 16. Are you prepared?
    17. 17. Dominique Brown CULTURE AND BODY LANGUAGE
    18. 18. Body Language • Body Language is relevant to management and leadership, and to all aspects of work and business where communications can be seen and physically observed among people. • The sending and receiving of body language signals happens on conscious and unconscious levels.
    19. 19. Body Language Signals • Posture – standing tall with shoulders back. • Eye contact – solid with a 'smiling' face. • Gestures with hands and arms – purposeful and deliberate. • Speech – slow and clear. • Tone of voice – moderate to low.
    20. 20. Work Ethics • • • • • • Time management Integrity Sense of Responsibility Quality Discipline Teamwork
    21. 21. Punctuality • Time management strategies – Carry a schedule • High-priority items • Plan for interruptions – Take 30mins of your day to plan – Meeting preparation time – Block out distractions (i.e. facebook)
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