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Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support

by Colleen Brazil on Oct 22, 2010

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Internet Librarian Oct. 2010 Managing your library’s online presence - virtual customer support — Presentation Transcript

Managing Your Library’s Online Presence Virtual Customer Support Colleen Brazil, Content Access Manager Sno-Isle Libraries, Marysville, WA, www.sno-isle.org
Sno-Isle Libraries
Download from the library in 22 (easy?) steps Courtesy of Brad Colbow http://itybityurl.com/ 12235
? + ? ? ? ? Ask A Email ? ? Web Librarian Comments ? ? ? ? ? ? = Chaos
Customer Details
Computer Details
Describe the Problem
Raw Database
New Request Record
Assigned and Status Set
Quick Status View
Status Overview
Statistical Report
Remote Help Tools www.teamviewer.com www.citrix.com w www.logmein.com
Thank you! Colleen Brazil, Content Access Manager, cbrazil@sno-isle.org Sno-Isle Libraries, www.sno-isle.org