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Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support

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    Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support Presentation Transcript

    • Managing Your Library’s Online Presence Virtual Customer Support Colleen Brazil, Content Access Manager Sno-Isle Libraries, Marysville, WA, www.sno-isle.org
    • Sno-Isle Libraries
    • Download from the library in 22 (easy?) steps Courtesy of Brad Colbow http://itybityurl.com/ 12235
    • ? + ? ? ? ? Ask A Email ? ? Web Librarian Comments ? ? ? ? ? ? = Chaos
    • Customer Details
    • Computer Details
    • Describe the Problem
    • Raw Database
    • New Request Record
    • Assigned and Status Set
    • Quick Status View
    • Status Overview
    • Statistical Report
    • Remote Help Tools www.teamviewer.com www.citrix.com w www.logmein.com
    • Thank you! Colleen Brazil, Content Access Manager, cbrazil@sno-isle.org Sno-Isle Libraries, www.sno-isle.org