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Managing Your Library’s
Online Presence
Virtual Customer Support
Colleen Brazil, Content Access Manager
Sno-Isle Libraries...
Sno-Isle Libraries
Download from the library
in 22 (easy?) steps
Courtesy of Brad Colbow
See full comic at
bit.ly/d5r2Dg
+
= Chaos
Email Ask A
LibrarianWeb
Comments
?
?
?
?
?
?
?
??
?
?
?
?
Customer Details
Computer Details
Describe the Problem
Bad Idea
Raw Database
New Request Record
Assigned and Status Set
Quick Status View
Status Overview
Statistical Report
w
www.teamviewer.com
www.citrix.com
www.logmein.com
Remote Help Tools
Thank you!
Colleen Brazil, Content Access Manager,
cbrazil@sno-isle.org
Sno-Isle Libraries, www.sno-isle.org
Presentation ...
Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
Internet Librarian Oct. 2010 Managing your library's online presence  - virtual customer support
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Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support

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Transcript of "Internet Librarian Oct. 2010 Managing your library's online presence - virtual customer support"

  1. 1. Managing Your Library’s Online Presence Virtual Customer Support Colleen Brazil, Content Access Manager Sno-Isle Libraries, Marysville, WA, www.sno-isle.org
  2. 2. Sno-Isle Libraries
  3. 3. Download from the library in 22 (easy?) steps Courtesy of Brad Colbow See full comic at bit.ly/d5r2Dg
  4. 4. + = Chaos Email Ask A LibrarianWeb Comments ? ? ? ? ? ? ? ?? ? ? ? ?
  5. 5. Customer Details
  6. 6. Computer Details
  7. 7. Describe the Problem
  8. 8. Bad Idea
  9. 9. Raw Database
  10. 10. New Request Record
  11. 11. Assigned and Status Set
  12. 12. Quick Status View
  13. 13. Status Overview
  14. 14. Statistical Report
  15. 15. w www.teamviewer.com www.citrix.com www.logmein.com Remote Help Tools
  16. 16. Thank you! Colleen Brazil, Content Access Manager, cbrazil@sno-isle.org Sno-Isle Libraries, www.sno-isle.org Presentation Slides on Slideshare slidesha.re/cnOaIH
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