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Specialty Solutions For Industry
 

Specialty Solutions For Industry

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Presented by FedEx

Presented by FedEx
April 2010

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  • By outsourcing these modular and scalable solutions to a trusted provider, you can focus on: Core competencies Reducing costs Improving customer service
  • C-Safe is ideal for transporting temperature sensitive cargo such as pharmaceuticals,bio-medical products, electronic devices and other perishable items in hot or cold environments. The compressor-driven technology eliminates the use of dry ice and the challenges often associated with dry ice technology.
  • . Temp-Assure is perfect for customers shipping commodities such as pharmaceuticals, vaccines, serums, blood, temperature-sensitive food ingredients and chemicals used in the manufacture of regulated items.
  • FedEx Healthcare Shared Network offers a premium, time-definite, temperature controlled delivery service to the pharmaceutical and diagnostics product industries. It operates within the US as a closed-loop network with chain of custody reporting processes and exclusive dock operators moving under a detailed schedule to and from strategically placed cross docks .
  • FedEx® Critical Inventory Logistics is a comprehensive, end-to-end solution designed to optimize the management of your critical inventory and service parts distribution and returns process. It incorporates a hub-based central stocking location (CSL) and a global network of forwarding stocking locations (FSLs) integrated through extensive information capabilities.
  • FedEx® Fulfillment Services is a turnkey, modular, and scalable solution that, when integrated in your operations, provides you an end-to-end, supply chain offering designed and configured to meet your specific needs.
  • FedEx Transportation Management is an outsourced solution that offers you end-to-end transportation management: optimized, multi-modal, and door-to-door. It leverages the FedEx family of companies (along with a select group of core carriers) to help you improve operational efficiencies and customer service.

Specialty Solutions For Industry Specialty Solutions For Industry Presentation Transcript

  • Specialty Solutions for Industry
    • SENSEAWARE SLIDE
  • February 2010 Health Care Overview
    • More than 11,000 customers in all segments of health care
      • 27 percent in the biotech industry
      • 10 percent share of global clinical trial shipments
      • Understand the need for value-added specialty solutions for health care customers
      • Customers utilize the reliability of our network and validated packaging to ensure economical, reliable solutions
    • Through the FedEx Alliance Marketing Program, FedEx will establish our first alliance program for the Bio Tech/ Life Science industry
      • FedEx will expand and tailor program benefits for the industry as additional services and technologies are developed
    • In addition to our core shipping services, we use other targeted capabilities, such as temperature-controlled and special handling services to meet individual customer requirements
    • We also have a dedicated healthcare support team to provide the right solutions for customers
    A Strong Market Presence in the Health Care Industry
  • February 2010 Health Care Overview FedEx enhances the quality of life in communities by supporting national and local organizations
    • ORBIS
      • FedEx Express has been assisting ORBIS for more than 20 years in its mission to save sight worldwide
      • FedEx assists ORBIS by shipping urgently needed medical supplies to ORBIS program sites all over the world at no charge
      • FedEx pilots volunteer their time to fly the Flying Eye Hospital to medical program locations around the world
    • Direct Relief International
      • FedEx supports Direct Relief International, a nonprofit organization focused on bringing critically needed medicines and supplies to local health-care providers worldwide
      • FedEx delivers critical medical shipments valued at more than $60 million to local health care providers and physicians in more than 48 countries
    • FedEx and the International Kids Fund
      • Juan N. Cento, President of the FedEx Express Latin America & Caribbean Division was the founding Chairman of the Board of Directors for the International Kids Fund (IKF), representing FedEx’s commitment and passion for social responsibility
      • IKF assists critically ill children, primarily from Latin America and the Caribbean, gain immediate access to essential medical care unavailable in their respective home countries
    Industry Support Through Health and Human Services Commitment
    • Packaging Solutions
    • FedEx provides cool-chain management for airfreight shipping as well as offering a variety of shipping supplies
      • C-Safe RKN Container
      • Heat or cool will maintain a temperature between 4C and 25C over a 100-hour run time
      • No battery or dry-ice replenishment required, just plug it in
      • Monitoring and intervention capabilities available
      • Available through FedEx Custom Critical and FedEx Express
      • FedEx® Clinical Pak and FedEx® UN 3373 Pak
      • Two clinical paks are available: the FedEx UN 3373 Pak for specimens containing infectious substances and the FedEx Clinical Pak for noninfectious clinical samples
      • Monitoring and intervention capabilities available
      • Available through FedEx Express
      • The FedEx Clinical Box is offered only as specialty packaging and the local station must purchase it in pallet quantities for a particular customer
    February 2010 Health Care Overview The Portfolio of Specialty Solutions
    • Key Features
    • Heating and cooling capabilities for precise temperature control from +4°C to +25°C
    • Extended hold times – more than 100 hours on battery in refrigeration mode at +22°C ambient
    • Multiple power sources for global operation
    • Rugged design withstands abuse of commercial transportation
    • Data logging capabilities to monitor and verify payload integrity
    • Benefits
    • Ends special handling charges and hazardous goods surcharges
    • Eliminates special payload packaging and dry ice reloading
    • Omits the requirement for refrigerated truck and warehouse staging
    • Uninterrupted routing because this unit consistently maintains the internal temperature of the payload compartment even in extreme or fluctuating ambient environments
    February 2010 Health Care Overview The C-Safe RKN Container FedEx has the technology for transporting temperature sensitive cargo
    • FedEx Express packaging available:
      • FedEx ® Clinical Pak (plastic overwrap) for non-infectious human or animal clinical samples and FDA-approved pharmaceuticals containing biological substances
      • FedEx ® UN 3373 Pak (plastic overwrap) for specimens containing or suspected of containing infectious substances meeting IATA definition of Biological Substance, Category B (UN 3373)
    • Support available on fedex.com/packaging:
      • Packing instructions for clinical shipments
      • Information on free FedEx packaging design and evaluation services (evaluation services are only available for non-infectious shipments)
    Available Packaging and Customer Support February 2010 Health Care Overview
  • February 2010 Health Care Overview The Portfolio of Specialty Solutions
    • Specialty Transportation And Visibility
    • FedEx offers temperature-controlled and visibility solutions that give customers a choice in the level
    • of speed, security and monitoring for their shipments
    • FedEx Custom Critical Temp-Assure Services
      • Temp-Assure ®
      • Full-range temperature control and protection from freezing
      • Temp-Assure Validated ®
      • Thermal-mapped vehicles and hard-copy temperature data receipts to support regulatory compliance and quality standards
      • Temp-Assure Air ®
      • Temperature-controlled airfreight solution for shipments that must stay within a desired temperature range during transport
      • Temp-Assure Validated Air ®
      • A validated airfreight process for temperature-sensitive shipments providing verification of cold-chain quality and regulatory compliance
    • Visibility
      • FedEx Priority Alert SM
      • Monitors sensitive shipments to ensure on-time delivery and prevent medical identity theft and data mismanagement
      • SenseAware SM
      • SenseAware combines an in-package sensing device with a comprehensive web-based information platform to monitor in-transit conditions in near real-time
    • Ke y Features
    • Vehicles that are thermal mapped and equipped with national or international traceable recording devices that capture cargo-hold temperatures
    • Hard-copy temperature data receipts that provide an audit trail for customers regulated by agencies such as the Food and Drug Administration (FDA)
    • Online shipment monitoring with temperature updates every 30 minutes
    • Benefits
    • 24-hour, 7 days a week delivery service, including nights, weekends and holidays at no extra charge
    • Vehicles capable of a wide range of temperatures from below -20° C to a warm 70° F
    • Specialized delivery services for cryogenics and re-icing available through FedEx Custom Critical
    • Temp-Assure® is ideal for pharmaceuticals, biologics, paints, inks, cryogenics, food ingredients and specialty compounds
    February 2010 Health Care Overview Validated Temperature-Controlled Solutions FedEx offers surface and air solutions to meet temperature-control freight shipping needs
  • February 2010 Health Care Overview Priority Alert Key Features Benefits
      • Peace of mind for shipping packages because FedEx Priority Alert proactively monitors and can intervene to resolve problems that could increase a shipment’s risk of delay
      • Around-the-clock support with FedEx Priority Alert specialists that:
        • Track the status of inbound and outbound shipments using FedEx InSight®
        • Monitor and provide shipment-level status updates for at-risk shipments
        • Coordinate package recovery on behalf of the contracted account
        • Execute predetermined customer account recovery and communication procedures
      • Convenience; the FedEx Priority Alert department can be reached anytime
    • FedEx Priority Alert SM is a specialized, contract-only service specifically designed for health care, financial services and scientific and medical instruments businesses that require a high degree of visibility and delivery compliance for their shipments
    • Each FedEx Priority Alert account is assigned a dedicated sales specialist who monitors the account’s FedEx Priority Alert shipment activities
    • FedEx Priority Alert is available with the following U.S. package services only; FedEx First Overnight® and FedEx Priority Overnight®
    FedEx proactively monitors and intervenes to resolve problems
    • SENSEAWARE SLIDE
  • February 2010 Health Care Overview
    • Supply-Chain Systems
    • Healthcare Shared Network
    • Day-definite network for less than truckload and package shipments with orders delivered to most destinations in 1 to 2 days with central dispatch operations available 24 hours/7 days a week/365 days a year
    • Temperatures proactively maintained and validated to meet “keep cold” 2-8°C temperature band
    • Critical Inventory Logistics
    • Synchronized delivery reliability from 2-day to 2-hour delivery, 1-hour service in some areas
    • Central and forward stocking locations (climate-controlled environment) that are FedEx operated and accessible 24 hours/7 days a week
    • Proof-of-delivery, next-flight-out and courier visibility, proactive event notification, monitoring and recovery from the FedEx Command and Control Center
    • Fulfillment
    • Product storage options ranging from ambient temperatures, air-conditioned storage, 2-8°C cooler storage and freezer storage
    • 24 hours/7 days a week/365 days a year order fulfillment service and an extended order window (pick, pack and ship)
    • Global Distribution Center with state of the art cooler for temperature-sensitive goods such as vaccines, diagnostic reagents and some medical devices
    • Transportation Management
    • Managed by FedEx Global SupplyChain Systems Command & Control Centers in Hudson, Ohio & Plymouth, Mich (optional on-site supply chain liaison)
    • Outsourced, turn-key, integrated solution
    The Portfolio of Specialty Solutions
    • Benefits
    • Custodial control minimizes split shipments
    • Network sharing with other healthcare customers increases efficiency of customer receiving
    • Inside, point of use deliveries that improves trading partner satisfaction
    • Historical record of environmental conditions that support regulatory requirements
    • Temperature controlled and monitored network that maintains product integrity without need for specialized packaging
    February 2010 Health Care Overview Healthcare Shared Network
    • Key Features
    • Temperature controlled and monitored closed-loop delivery network dedicated to the healthcare industry
    • In transit and cross-dock temperature monitoring and reporting
    • Scheduled, time-definite delivery
    • ISO certified, closed-loop network designed to maintain cold-chain compliance
    • Flexible solution includes scheduled appointments and inside delivery as needed
    FedEx offers an ideal solution for temperature-sensitive products
    • Key Features
    • Order and transportation optimization with the ability to calculate costs and determine the optimum fulfillment location, route and mode of transportation at the individual order level
    • Inventory Management with automated replenishment, plus tracking by order number, part number, serial number, lot number, or by item level detail
    • Central and Forward Stocking Locations that are FedEx operated and accessible twenty-four hours a day, seven days a week in a climate controlled environment, providing you end-to-end custodial control
    • Synchronized delivery reliability from 2-hour to 2-day delivery, including 1 hour service in some areas
    • Benefits
    • Enhanced customer service (shipments and returns are managed to meet individual distribution requirements)
    • Improved inventory management (visibility and consistent on-time delivery reduces need for safety stock)
    • The ability to reallocate resources (refocuses time and money on core competencies)
    • Cost control by ordering what is needed, when it is needed, and having it delivered on time to meet required level of service
    February 2010 Health Care Overview Critical Inventory Logistics FedEx offers a comprehensive end-to-end solution
    • Key Features
    • Global Distribution Center (GDC) in Memphis offers 24 hours, 7 days a week, 365 days a year availability of inventory 
    • GDC is fully temperature controlled and monitored with a compliant temperature recording system
    • ISO 9001:2000 certified business processes
    • Complete management processes include pick, pack and ship, kitting and return services
    • Inventory Administration including visibility of inbound, outbound and static inventory with Web access to data
    •   Benefits
    • Increases flexibility and control with fast and configurable fulfillment solution
    • Cuts overhead costs by outsourcing warehouse and software needs and implementing a variable fee structure 
    • Increase sales with online marketing services, such as targeted e-mail, coupons and loyalty programs
    • Improves customer communications through e-mail, call centers, order confirmation and order numbers for tracking
    February 2010 Health Care Overview Fulfillment FedEx offers efficient programs that reduce the cost of goods sold
    • Key Features
    • Shipment management that delivers products where,
    • when and how customers want them
    • Shipment planning and management
    • Ability to improve production planning, inventory management and compliance from customer suppliers
    • Freight bill audit and payment
    • Invoice and report generation
    • Benefits
    • Improves inventory management; gain consistent on-time delivery by reducing the need for safety stock
    • Increases asset and labor efficiency by eliminating the need for internal transportation management applications or IT support
    • Optimizes transportation costs; choose optimal overall transportation solution from FedEx companies and core carrier networks to reduce costs
    • Reallocates resources; refocus time and money on core competencies
    • Lowers transportation expense through consolidation, aggregation, mode selection and service levels
    February 2010 HealthCare Overview Transportation Management FedEx has an optimized service network that will help increase customer loyalty and create a competitive advantage
  • FedEx Specialty Solutions Quick Reference Guide February 2010 Health Care Overview Please contact your FedEx account executive for more information Specialty Solution C-Safe RKN Container FedEx Custom Critical Temp-Assure ® Services Health Care Shared Network Critical Inventory Logistics Fulfillment Temperature/Time Heat and cool with internal temperature between 4°C and 25°C/ for up to 100 hours Temperature maintained within specific ranges: -2-8°C, deep cold or room temperature; 24 hour, 7 days a week delivery service (including nights, weekends and holidays); re-icing available 2-8°C temperature band with day-definite delivery to most destinations in 1-2 days Climate controlled environment; delivery from 2 days to 2 hours with 1-hour service in some areas Air conditioned storage, 2-8°C cooler storage, and freezer storage; 24 hours, 7 days a week, 365 days a year order fulfillment service Availability In the U.S. and internationally; available for FedEx Express International Priority ® service and FedEx Custom Critical Temp Assure ® services U.S. (including Alaska and Hawaii), CA, and more than 220 countries and territories U.S. (including Alaska, Hawaii and Puerto Rico) U.S. (including Alaska, Hawaii and Puerto Rico) U.S. (including Alaska, Hawaii and Puerto Rico) Additional Information Priority Alert available/U.S. Domestic Hard-copy temperature data receipts available for audit (for FDA regulated customers) LTL and package shipments; central dispatch operations available 24 hours, 7 days a week, 365 days a year Central and forward stocking locations that are FedEx operated and accessible twenty-four hours, seven days a week Pick, pack and ship with superior reliability and customer service