Employee Retention

Slide 1: EMPLOYEE RETENTION Paul Acosta Territory Supervisor

Slide 2: DEFINE EMPLOYEE RETENTION •Keeping employees •Motivation to do better

Slide 3: MAJOR SHIFTS •People don’t work only for money anymore

Slide 4: MAJOR SHIFTS •Status Quo •Hygiene factors

Slide 5: WHAT THEY’RE LOOKING FOR •Sense of accomplishment •Some personal recognition

Slide 6: WHAT THEY’RE LOOKING FOR 1.Interesting work 3.Flexibility

Slide 7: WHAT THEY’RE LOOKING FOR 4. Having training 5. Advancement

Slide 8: HOW CAN I DO IT? •Recognition •Communication

Slide 9: RECOGNITION •Public + private praise •Goal is to encourage

Slide 10: COMMUNICATION •The best managers LISTEN

Slide 11: COMMUNICATION •Allows for better decisions •Separate time EACH day

Slide 12: EMPOWERMENT •Don’t criticize mistakes; celebrate honest mistakes

Slide 13: EMPOWERMENT •Too much criticism pushes people to stop making good decisions

Slide 14: LEADERSHIP •INTEGRITY •TRUST

Slide 15: LEADERSHIP •OPTIMISM •DECISIVE

Slide 16: BUT DON’T FORGET:

Slide 18: WHAT YOU GET •Reliability •Enthusiasm

Slide 19: DID YOU KNOW? •For every customer that complains, 26 others remained silent

Slide 20: DID YOU KNOW? •The average “wronged” customer will tell 8-16 people about the incident

Slide 21: DID YOU KNOW? •91% of unhappy customers will never purchase services from

Slide 22: DID YOU KNOW? •It costs 7-9 times as much to attract a new customer than to keep an old one

Slide 23: DID YOU KNOW? •For every customer that complains, 26 others remained silent

Slide 24: DID YOU KNOW? •Each one of your customers has a circle of influence of 250 people (also known as

Slide 25: IT ALL STARTS ON THE FIRST DAY! •First ½ hour  focus on your new employee!

Slide 26: IT ALL STARTS ON THE FIRST DAY! •Talk to them BEFORE they go home! Reassure

Slide 27: IT ALL STARTS ON THE FIRST DAY! •Before they leave for their weekend”,

Slide 28: IT ALL STARTS ON THE FIRST DAY! •Share the experience of their first paycheck… let

Slide 29: IT ALL STARTS ON THE FIRST DAY! •THEY REMEMBER! Write down when he/she

Slide 31: Employees don’t leave companies… they leave