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Employee Retention

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PPT Presentation given to convenience store managers on January 30th 2008

PPT Presentation given to convenience store managers on January 30th 2008

Published in: Business, Technology

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Transcript

  • 1. EMPLOYEE RETENTION Paul Acosta Territory Supervisor
  • 2. DEFINE EMPLOYEE RETENTION
    • Keeping employees
    • Motivation to do better
    • Making sure I don’t have to come to work
  • 3. MAJOR SHIFTS
    • People don’t work only
    • for money anymore
  • 4. MAJOR SHIFTS
    • Status Quo
    • Hygiene factors
    • Motivating factors
  • 5.
    • Sense of accomplishment
    • Some personal recognition
    • “ Can do” teamwork environment
    WHAT THEY’RE LOOKING FOR
  • 6.
    • Interesting work
    • Flexibility
    • Feeling valued
    WHAT THEY’RE LOOKING FOR
  • 7. 4. Having training 5. Advancement opportunities WHAT THEY’RE LOOKING FOR
  • 8.
    • Recognition
    • Communication
    • Empowerment
    • Leadership
    HOW CAN I DO IT?
  • 9.
    • Public + private praise
    • Goal is to encourage behaviors that build your store
    • Ideas?
    RECOGNITION
  • 10.
    • The best managers LISTEN
    • They make it easy for employees to be open and share problems
    COMMUNICATION
  • 11.
    • Allows for better decisions
    • Separate time EACH day
    • Make schedule according to store payroll
    COMMUNICATION
  • 12.
    • Don’t criticize mistakes; celebrate honest mistakes
    • Writeups are learning tools – NOT meant for punishing
    EMPOWERMENT
  • 13.
    • Too much criticism pushes people to stop making good decisions
    • Intimidation ≠ Motivation
    • What about you?
    EMPOWERMENT
  • 14.
    • INTEGRITY
    • TRUST
    • RESPECT
    • FAIRNESS
    • VISION
    LEADERSHIP
  • 15.
    • OPTIMISM
    • DECISIVE
    • EXAMPLE
    • TEAMWORK
    • AUTHORITY
    LEADERSHIP
  • 16. BUT DON’T FORGET: THE FUN FACTOR!
  • 17. MAGIC
  • 18.
    • Reliability
    • Enthusiasm
    • Cooperation
    • Interest
    • Perfect customer service
    WHAT YOU GET
  • 19.
    • For every customer that complains, 26 others remained silent
    DID YOU KNOW?
  • 20.
    • The average “wronged” customer will tell 8-16 people about the incident
    DID YOU KNOW?
  • 21.
    • 91% of unhappy customers will never purchase services from that provider again
    DID YOU KNOW?
  • 22.
    • It costs 7-9 times as much to attract a new customer than to keep an old one
    DID YOU KNOW?
  • 23.
    • For every customer that complains, 26 others remained silent
    DID YOU KNOW?
  • 24.
    • Each one of your customers has a circle of influence of 250 people (also known as potential customers) who hear about the level of service at your store
    DID YOU KNOW?
  • 25. IT ALL STARTS ON THE FIRST DAY!
    • First ½ hour  focus on your new employee!
  • 26. IT ALL STARTS ON THE FIRST DAY!
    • Talk to them BEFORE they go home! Reassure that you’re a very open manager
  • 27. IT ALL STARTS ON THE FIRST DAY!
    • Before they leave for their weekend”, get close!
  • 28. IT ALL STARTS ON THE FIRST DAY!
    • Share the experience of their first paycheck… let them know he/she earned” it!
  • 29. IT ALL STARTS ON THE FIRST DAY!
    • THEY REMEMBER! Write down when he/she started working with you and keep up with it!
  • 30.
    • IDEAS
  • 31. DON’T FORGET… Employees don’t leave companies… they leave managers.