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Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World
 

Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World

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This is a presentation for the NACE Experience conference. It talks about how to do email better. How to master your inbox and get your life back.

This is a presentation for the NACE Experience conference. It talks about how to do email better. How to master your inbox and get your life back.

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Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World Presentation Transcript

  • Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World . August 2008 Chris Bonney Speaker/Writer/Trainer VP of client services at Vanguard Technology [email_address]
  • www.chrisbonney.com chris@chrisbonney.com
  • What We Want
    • Be more productive
    • Less stressed
    • Fewer distractions
    • Better organization
    • More free time
    www.chrisbonney.com [email_address]
  • How Can We Get It?
    • An empty inbox?
    • Fewer irrelevant emails coming in?
    • Better written emails?
    • Less SPAM?
    • Fewer reply to alls?
    www.chrisbonney.com [email_address]
  • www.chrisbonney.com chris@chrisbonney.com Email Today Jim Epler
    • Over 100 Billion a Day
    • Over 160 Email Sent/Received Each Day
    • 1.6 Billion Users by 2011
    • - The Radicati Group
    www.chrisbonney.com [email_address]
    • $308 billion dollars is wasted each year managing irrelevant e-mail
    • - Cohesive Knowledge
    • Over 20% of Our Time is Spent on Email
    • - Information Worker Productivity Institute Research
    www.chrisbonney.com [email_address]
    • People typically check email over 30 times an hour
    • - Glasgow University and Paisley University in Scotland
    • 95% of all email is SPAM
    • - Barracuda Networks
    www.chrisbonney.com [email_address]
    • 70% of people say they are overwhelmed by information
    • - Workplace Productivity Survey
    • Two in five workers say they are headed for a data “breaking point”
    • - Workplace Productivity Survey
    www.chrisbonney.com [email_address]
  • Don’t Forget These
    • BacN
    • Colleague SPAM
    • Email apnea
    • Email bankruptcy
    • Email-free Friday
    • Email tattoo
    • E-Quake
    www.chrisbonney.com [email_address]
  • Here’s Why It’s Happening
    • Ease of use
    • Sheer volume
    • Culture of business
    • Lack of appropriate technology
    • Ad hoc approach
    www.chrisbonney.com [email_address]
  • The Before and After of Email www.chrisbonney.com [email_address]
  • Intention
    • Be honest with yourself
    • CYA?
    • Show you’re working late?
    • Buying yourself time?
    • Just a great excuse?
    www.chrisbonney.com [email_address] What’s Your Intention?
  • You: The Writer www.chrisbonney.com [email_address] You: The Writer
  • www.chrisbonney.com chris@chrisbonney.com One name only.
  • www.chrisbonney.com chris@chrisbonney.com Intention? Addressed in email? Relevant?
  • www.chrisbonney.com chris@chrisbonney.com BCC: Don’t use it.
  • www.chrisbonney.com chris@chrisbonney.com Have one Persuasive Relevant Don’t use old email Codes
  • www.chrisbonney.com chris@chrisbonney.com NRN – No response necessary AR – Action required URG - Urgent EOM – End of message RR – Review requested
  • www.chrisbonney.com chris@chrisbonney.com A stands for action B stands for background. C stands for close. A B C
  • www.chrisbonney.com [email_address]
  • www.chrisbonney.com [email_address]
  • www.chrisbonney.com [email_address]
  • www.chrisbonney.com chris@chrisbonney.com
  • RAISE Rule
    • R- Relevant
    • A – Actionable
    • I – Informative
    • S – Succinct
    • E – Expectations understood
    www.chrisbonney.com [email_address]
  • Electronic Legacy
    • What does your email say about you?
    • Companies monitor email
    • It’s out there somewhere forever
    • In the CEO’s inbox
    www.chrisbonney.com [email_address]
  • www.chrisbonney.com chris@chrisbonney.com "Can I quit now? Can I come home?"
  • The After
    • Is an empty inbox right for you?
    • Take a big step back
    • What your inbox has become
    • Number of email accounts
    • Email’s Natural Law
    • Email As A Media
    • Email ritual
    • 3-Minute rule
    • One touch rule
    www.chrisbonney.com [email_address]
  • Empty Inbox Right For You?
    • 64 seconds
    • Calendar
    • Document repository
    • Address book
    • Archive
    www.chrisbonney.com [email_address] Your Inbox
  • Take A Big Step Back www.chrisbonney.com [email_address] Take A Step Back
  • What Your Inbox Has Become
    • To-do list
    • Calendar
    • Document repository
    • Address book
    • Archive
    www.chrisbonney.com [email_address]
  • Number Of Email Accounts
    • Business
    • Personal
    • Inbound Only
    www.chrisbonney.com [email_address]
  • Email’s Natural Law
    • Send fewer, get fewer
      • Discriminate
      • Master timing
      • Address book
    www.chrisbonney.com [email_address] Email’s Natural Law
  • www.chrisbonney.com chris@chrisbonney.com Email as a media
  • www.chrisbonney.com chris@chrisbonney.com Is a click just a click?
  • Email Ritual
    • Truth about multi-tasking
    • 4 times a day
    • Don’t cheat
    • 2-minute rule
    • Touch it once
    www.chrisbonney.com [email_address]
  • www.chrisbonney.com chris@chrisbonney.com www.xobni.com
  • ClearContext Slide www.chrisbonney.com chris@chrisbonney.com
  • About BlackBerrys
    • Not CrackBerry…HackBerry
    • Excuse for curt responses
    • Apologies for typos – where else is this accepted? Why has urgency trumped quality?
    • Perpetuates 24/7 culture
    • Creates unsustainable expectations
    www.chrisbonney.com [email_address]
  • Outlook Tips and Tricks
    • Set up a rule for CC emails
    • Drag an email right into your task bar
    • Right click on message to set insta-rule.
    • Tell people how you like to “do” email
    • Ask people how they like to “do” email
    www.chrisbonney.com [email_address]
  • 7 Key Takeaways
    • 3 accounts
    • Discipline of necessity, focus
    • Provocative subject lines
    • Format
    • Check 4 times a day
    • 2-minute rule
    • Touch it once
    www.chrisbonney.com [email_address]
  • Contact
    • Materials: www.chrisbonney.com/nace
    • Email: [email_address]
    • Web: www.chrisbonney.com
    • Blog: http://chrisbonney.typepad.com
    • Book: www.blackberrybook.com
    • Twitter: @chrisbonney
    • YouTube: www.youtube.com/cbbonney
    www.chrisbonney.com [email_address]
  • Books And Blogs
    • BOOKS
    • Hamster Revolution - by Mike Song, Vicki Halsey, Tim Burress
    • Send: The Essential Guide to Email for Office and Home – David Shipley and Will Schwalbe
    • Managing Your E-mail- Christina Cavanagh
    • Bit Literacy – Mark Hurst
    • Total Workday Control – Michael Linenberger
    • BLOGS/SITES
    • Tim Sanders – www.emailatoz.com
    • Randall Dean – www.randalldean.com
    • 43 Folders – www.43folders.com
    www.chrisbonney.com [email_address]
  • Photo Credits
    • Stressed – Christian Heilmann - http://www.flickr.com/people/codepo8/
    • State of Email – Jim Epler - http://www.flickr.com/people/epler/
    • Intention – Derrick Tyson - http://www.flickr.com/people/derricksphotos/
    • So now what - CarbonNYC - http://www.flickr.com/people/carbonnyc/
    • Before and After – Tracy Collins - http://flickr.com/people/tracy_collins/
    • Remote – iwantanimac - http://www.flickr.com/people/iwantanimac/
    • Typewriter – bluelineswinger - http://www.flickr.com/people/deletia/
    • Terminator 3 – www.thecia.com
    • Smile – Jason Rogers - http://www.flickr.com/people/restlessglobetrotter/
    • Laundry – Emily - http://www.flickr.com/people/ebarney/
    • Natural law – Steve Jurvetson - http://www.flickr.com/people/jurvetson/
    www.chrisbonney.com [email_address]