Inbox 2.0:   Increasing Your Personal Productivity with Email in a  Web 2.0 World . August 2008 Chris Bonney Speaker/Write...
www.chrisbonney.com chris@chrisbonney.com
What We Want <ul><li>Be more productive  </li></ul><ul><li>Less stressed </li></ul><ul><li>Fewer distractions </li></ul><u...
How Can We Get It? <ul><li>An empty inbox?  </li></ul><ul><li>Fewer irrelevant emails coming in? </li></ul><ul><li>Better ...
www.chrisbonney.com chris@chrisbonney.com Email Today Jim Epler
<ul><li>Over 100 Billion a Day </li></ul><ul><li>Over 160 Email Sent/Received Each Day </li></ul><ul><li>1.6 Billion Users...
<ul><li>$308 billion dollars is wasted each year managing irrelevant e-mail </li></ul><ul><li>- Cohesive Knowledge </li></...
<ul><li>People typically check email over 30 times an hour </li></ul><ul><li>- Glasgow University and Paisley University i...
<ul><li>70% of people say they are overwhelmed by information </li></ul><ul><li>- Workplace Productivity Survey </li></ul>...
Don’t Forget These <ul><li>BacN </li></ul><ul><li>Colleague SPAM </li></ul><ul><li>Email apnea </li></ul><ul><li>Email ban...
Here’s Why It’s Happening <ul><li>Ease of use </li></ul><ul><li>Sheer volume  </li></ul><ul><li>Culture of business </li><...
The Before and After of Email www.chrisbonney.com [email_address]
Intention <ul><li>Be honest with yourself </li></ul><ul><li>CYA? </li></ul><ul><li>Show you’re working late? </li></ul><ul...
You: The Writer www.chrisbonney.com [email_address] You: The Writer
www.chrisbonney.com chris@chrisbonney.com One name only.
www.chrisbonney.com chris@chrisbonney.com Intention? Addressed in email? Relevant?
www.chrisbonney.com chris@chrisbonney.com BCC: Don’t use it.
www.chrisbonney.com chris@chrisbonney.com Have one Persuasive Relevant Don’t use old email Codes
www.chrisbonney.com chris@chrisbonney.com NRN – No response necessary AR – Action required URG - Urgent EOM – End of messa...
www.chrisbonney.com chris@chrisbonney.com A stands for action  B stands for background.  C stands for close.  A B C
www.chrisbonney.com [email_address]
www.chrisbonney.com [email_address]
www.chrisbonney.com [email_address]
www.chrisbonney.com chris@chrisbonney.com
RAISE Rule <ul><li>R- Relevant </li></ul><ul><li>A – Actionable </li></ul><ul><li>I – Informative </li></ul><ul><li>S – Su...
Electronic Legacy <ul><li>What does your email say about you? </li></ul><ul><li>Companies monitor email </li></ul><ul><li>...
www.chrisbonney.com chris@chrisbonney.com &quot;Can I quit now? Can I come home?&quot;
The After <ul><li>Is an empty inbox right for you? </li></ul><ul><li>Take a big step back </li></ul><ul><li>What your inbo...
Empty Inbox Right For You? <ul><li>64 seconds </li></ul><ul><li>Calendar </li></ul><ul><li>Document repository </li></ul><...
Take A Big Step Back www.chrisbonney.com [email_address] Take A Step  Back
What Your Inbox Has Become <ul><li>To-do list </li></ul><ul><li>Calendar </li></ul><ul><li>Document repository </li></ul><...
Number Of Email Accounts <ul><li>Business </li></ul><ul><li>Personal </li></ul><ul><li>Inbound Only </li></ul>www.chrisbon...
Email’s Natural Law <ul><li>Send fewer, get fewer </li></ul><ul><ul><li>Discriminate </li></ul></ul><ul><ul><li>Master tim...
www.chrisbonney.com chris@chrisbonney.com Email as a media
www.chrisbonney.com chris@chrisbonney.com Is a click just a click?
Email Ritual <ul><li>Truth about multi-tasking </li></ul><ul><li>4 times a day </li></ul><ul><li>Don’t cheat </li></ul><ul...
www.chrisbonney.com chris@chrisbonney.com www.xobni.com
ClearContext Slide www.chrisbonney.com chris@chrisbonney.com
About BlackBerrys <ul><li>Not CrackBerry…HackBerry </li></ul><ul><li>Excuse for curt responses </li></ul><ul><li>Apologies...
Outlook Tips and Tricks <ul><li>Set up a rule for CC emails </li></ul><ul><li>Drag an email right into your task bar </li>...
7 Key Takeaways <ul><li>3 accounts </li></ul><ul><li>Discipline of necessity, focus </li></ul><ul><li>Provocative subject ...
Contact <ul><li>Materials:  www.chrisbonney.com/nace </li></ul><ul><li>Email:  [email_address] </li></ul><ul><li>Web:  www...
Books And Blogs <ul><li>BOOKS </li></ul><ul><li>Hamster Revolution  - by Mike Song, Vicki Halsey, Tim Burress </li></ul><u...
Photo Credits <ul><li>Stressed – Christian Heilmann -  http://www.flickr.com/people/codepo8/ </li></ul><ul><li>State of Em...
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Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World

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This is a presentation for the NACE Experience conference. It talks about how to do email better. How to master your inbox and get your life back.

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  • Loads of great Gmail plugins that will boost productivity. Highly recommend www.replyup.com. There's a few more such as outreach. io and others that are useful also.
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  • Check this out - It definitely improves the effectiveness of your emails and responses - http://vibe.profoundis.com/
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  • excellent organization of the presentation
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  • Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World

    1. 1. Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World . August 2008 Chris Bonney Speaker/Writer/Trainer VP of client services at Vanguard Technology [email_address]
    2. 2. www.chrisbonney.com chris@chrisbonney.com
    3. 3. What We Want <ul><li>Be more productive </li></ul><ul><li>Less stressed </li></ul><ul><li>Fewer distractions </li></ul><ul><li>Better organization </li></ul><ul><li>More free time </li></ul>www.chrisbonney.com [email_address]
    4. 4. How Can We Get It? <ul><li>An empty inbox? </li></ul><ul><li>Fewer irrelevant emails coming in? </li></ul><ul><li>Better written emails? </li></ul><ul><li>Less SPAM? </li></ul><ul><li>Fewer reply to alls? </li></ul>www.chrisbonney.com [email_address]
    5. 5. www.chrisbonney.com chris@chrisbonney.com Email Today Jim Epler
    6. 6. <ul><li>Over 100 Billion a Day </li></ul><ul><li>Over 160 Email Sent/Received Each Day </li></ul><ul><li>1.6 Billion Users by 2011 </li></ul><ul><li>- The Radicati Group </li></ul>www.chrisbonney.com [email_address]
    7. 7. <ul><li>$308 billion dollars is wasted each year managing irrelevant e-mail </li></ul><ul><li>- Cohesive Knowledge </li></ul><ul><li>Over 20% of Our Time is Spent on Email </li></ul><ul><li>- Information Worker Productivity Institute Research </li></ul>www.chrisbonney.com [email_address]
    8. 8. <ul><li>People typically check email over 30 times an hour </li></ul><ul><li>- Glasgow University and Paisley University in Scotland </li></ul><ul><li>95% of all email is SPAM </li></ul><ul><li>- Barracuda Networks </li></ul>www.chrisbonney.com [email_address]
    9. 9. <ul><li>70% of people say they are overwhelmed by information </li></ul><ul><li>- Workplace Productivity Survey </li></ul><ul><li>Two in five workers say they are headed for a data “breaking point” </li></ul><ul><li>- Workplace Productivity Survey </li></ul>www.chrisbonney.com [email_address]
    10. 10. Don’t Forget These <ul><li>BacN </li></ul><ul><li>Colleague SPAM </li></ul><ul><li>Email apnea </li></ul><ul><li>Email bankruptcy </li></ul><ul><li>Email-free Friday </li></ul><ul><li>Email tattoo </li></ul><ul><li>E-Quake </li></ul>www.chrisbonney.com [email_address]
    11. 11. Here’s Why It’s Happening <ul><li>Ease of use </li></ul><ul><li>Sheer volume </li></ul><ul><li>Culture of business </li></ul><ul><li>Lack of appropriate technology </li></ul><ul><li>Ad hoc approach </li></ul>www.chrisbonney.com [email_address]
    12. 12. The Before and After of Email www.chrisbonney.com [email_address]
    13. 13. Intention <ul><li>Be honest with yourself </li></ul><ul><li>CYA? </li></ul><ul><li>Show you’re working late? </li></ul><ul><li>Buying yourself time? </li></ul><ul><li>Just a great excuse? </li></ul>www.chrisbonney.com [email_address] What’s Your Intention?
    14. 14. You: The Writer www.chrisbonney.com [email_address] You: The Writer
    15. 15. www.chrisbonney.com chris@chrisbonney.com One name only.
    16. 16. www.chrisbonney.com chris@chrisbonney.com Intention? Addressed in email? Relevant?
    17. 17. www.chrisbonney.com chris@chrisbonney.com BCC: Don’t use it.
    18. 18. www.chrisbonney.com chris@chrisbonney.com Have one Persuasive Relevant Don’t use old email Codes
    19. 19. www.chrisbonney.com chris@chrisbonney.com NRN – No response necessary AR – Action required URG - Urgent EOM – End of message RR – Review requested
    20. 20. www.chrisbonney.com chris@chrisbonney.com A stands for action B stands for background. C stands for close. A B C
    21. 21. www.chrisbonney.com [email_address]
    22. 22. www.chrisbonney.com [email_address]
    23. 23. www.chrisbonney.com [email_address]
    24. 24. www.chrisbonney.com chris@chrisbonney.com
    25. 25. RAISE Rule <ul><li>R- Relevant </li></ul><ul><li>A – Actionable </li></ul><ul><li>I – Informative </li></ul><ul><li>S – Succinct </li></ul><ul><li>E – Expectations understood </li></ul>www.chrisbonney.com [email_address]
    26. 26. Electronic Legacy <ul><li>What does your email say about you? </li></ul><ul><li>Companies monitor email </li></ul><ul><li>It’s out there somewhere forever </li></ul><ul><li>In the CEO’s inbox </li></ul>www.chrisbonney.com [email_address]
    27. 27. www.chrisbonney.com chris@chrisbonney.com &quot;Can I quit now? Can I come home?&quot;
    28. 28. The After <ul><li>Is an empty inbox right for you? </li></ul><ul><li>Take a big step back </li></ul><ul><li>What your inbox has become </li></ul><ul><li>Number of email accounts </li></ul><ul><li>Email’s Natural Law </li></ul><ul><li>Email As A Media </li></ul><ul><li>Email ritual </li></ul><ul><li>3-Minute rule </li></ul><ul><li>One touch rule </li></ul>www.chrisbonney.com [email_address]
    29. 29. Empty Inbox Right For You? <ul><li>64 seconds </li></ul><ul><li>Calendar </li></ul><ul><li>Document repository </li></ul><ul><li>Address book </li></ul><ul><li>Archive </li></ul>www.chrisbonney.com [email_address] Your Inbox
    30. 30. Take A Big Step Back www.chrisbonney.com [email_address] Take A Step Back
    31. 31. What Your Inbox Has Become <ul><li>To-do list </li></ul><ul><li>Calendar </li></ul><ul><li>Document repository </li></ul><ul><li>Address book </li></ul><ul><li>Archive </li></ul>www.chrisbonney.com [email_address]
    32. 32. Number Of Email Accounts <ul><li>Business </li></ul><ul><li>Personal </li></ul><ul><li>Inbound Only </li></ul>www.chrisbonney.com [email_address]
    33. 33. Email’s Natural Law <ul><li>Send fewer, get fewer </li></ul><ul><ul><li>Discriminate </li></ul></ul><ul><ul><li>Master timing </li></ul></ul><ul><ul><li>Address book </li></ul></ul>www.chrisbonney.com [email_address] Email’s Natural Law
    34. 34. www.chrisbonney.com chris@chrisbonney.com Email as a media
    35. 35. www.chrisbonney.com chris@chrisbonney.com Is a click just a click?
    36. 36. Email Ritual <ul><li>Truth about multi-tasking </li></ul><ul><li>4 times a day </li></ul><ul><li>Don’t cheat </li></ul><ul><li>2-minute rule </li></ul><ul><li>Touch it once </li></ul>www.chrisbonney.com [email_address]
    37. 37. www.chrisbonney.com chris@chrisbonney.com www.xobni.com
    38. 38. ClearContext Slide www.chrisbonney.com chris@chrisbonney.com
    39. 39. About BlackBerrys <ul><li>Not CrackBerry…HackBerry </li></ul><ul><li>Excuse for curt responses </li></ul><ul><li>Apologies for typos – where else is this accepted? Why has urgency trumped quality? </li></ul><ul><li>Perpetuates 24/7 culture </li></ul><ul><li>Creates unsustainable expectations </li></ul>www.chrisbonney.com [email_address]
    40. 40. Outlook Tips and Tricks <ul><li>Set up a rule for CC emails </li></ul><ul><li>Drag an email right into your task bar </li></ul><ul><li>Right click on message to set insta-rule. </li></ul><ul><li>Tell people how you like to “do” email </li></ul><ul><li>Ask people how they like to “do” email </li></ul>www.chrisbonney.com [email_address]
    41. 41. 7 Key Takeaways <ul><li>3 accounts </li></ul><ul><li>Discipline of necessity, focus </li></ul><ul><li>Provocative subject lines </li></ul><ul><li>Format </li></ul><ul><li>Check 4 times a day </li></ul><ul><li>2-minute rule </li></ul><ul><li>Touch it once </li></ul>www.chrisbonney.com [email_address]
    42. 42. Contact <ul><li>Materials: www.chrisbonney.com/nace </li></ul><ul><li>Email: [email_address] </li></ul><ul><li>Web: www.chrisbonney.com </li></ul><ul><li>Blog: http://chrisbonney.typepad.com </li></ul><ul><li>Book: www.blackberrybook.com </li></ul><ul><li>Twitter: @chrisbonney </li></ul><ul><li>YouTube: www.youtube.com/cbbonney </li></ul>www.chrisbonney.com [email_address]
    43. 43. Books And Blogs <ul><li>BOOKS </li></ul><ul><li>Hamster Revolution - by Mike Song, Vicki Halsey, Tim Burress </li></ul><ul><li>Send: The Essential Guide to Email for Office and Home – David Shipley and Will Schwalbe </li></ul><ul><li>Managing Your E-mail- Christina Cavanagh </li></ul><ul><li>Bit Literacy – Mark Hurst </li></ul><ul><li>Total Workday Control – Michael Linenberger </li></ul><ul><li>BLOGS/SITES </li></ul><ul><li>Tim Sanders – www.emailatoz.com </li></ul><ul><li>Randall Dean – www.randalldean.com </li></ul><ul><li>43 Folders – www.43folders.com </li></ul>www.chrisbonney.com [email_address]
    44. 44. Photo Credits <ul><li>Stressed – Christian Heilmann - http://www.flickr.com/people/codepo8/ </li></ul><ul><li>State of Email – Jim Epler - http://www.flickr.com/people/epler/ </li></ul><ul><li>Intention – Derrick Tyson - http://www.flickr.com/people/derricksphotos/ </li></ul><ul><li>So now what - CarbonNYC - http://www.flickr.com/people/carbonnyc/ </li></ul><ul><li>Before and After – Tracy Collins - http://flickr.com/people/tracy_collins/ </li></ul><ul><li>Remote – iwantanimac - http://www.flickr.com/people/iwantanimac/ </li></ul><ul><li>Typewriter – bluelineswinger - http://www.flickr.com/people/deletia/ </li></ul><ul><li>Terminator 3 – www.thecia.com </li></ul><ul><li>Smile – Jason Rogers - http://www.flickr.com/people/restlessglobetrotter/ </li></ul><ul><li>Laundry – Emily - http://www.flickr.com/people/ebarney/ </li></ul><ul><li>Natural law – Steve Jurvetson - http://www.flickr.com/people/jurvetson/ </li></ul>www.chrisbonney.com [email_address]

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