AT&T Expert Lecture Series Presentation: Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World

Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World PMN Expert Lecture Series September 2008 Chris Bonney Speaker/Writer/Trainer VP of client services at Vanguard Technology [email_address]

www.chrisbonney.com chris@chrisbonney.com

What We Want

Be more productive

Less stressed

Fewer distractions

Better organization

More free time

www.chrisbonney.com [email_address]

How Can We Get It?

An empty inbox?

Fewer irrelevant emails coming in?

Better written emails?

Less SPAM?

Fewer reply to alls?

www.chrisbonney.com chris@chrisbonney.com Email Today Jim Epler

Over 100 Billion a Day

Over 160 Email Sent/Received Each Day

1.6 Billion Users by 2011

- The Radicati Group

$308 billion dollars is wasted each year managing irrelevant e-mail

- Cohesive Knowledge

Over 20% of Our Time is Spent on Email

- Information Worker Productivity Institute Research

People typically check email over 30 times an hour

- Glasgow University and Paisley University in Scotland

95% of all email is SPAM

- Barracuda Networks

70% of people say they are overwhelmed by information

- Workplace Productivity Survey

Two in five workers say they are headed for a data “breaking point”

- Workplace Productivity Survey

Don’t Forget These

BacN

Colleague SPAM

Email apnea

Email bankruptcy

Email-free Friday

Email tattoo

E-Quake

Here’s Why It’s Happening

Ease of use

Sheer volume

Culture of business

Lack of appropriate technology

Ad hoc approach

The Before and After of Email www.chrisbonney.com [email_address]

Intention

Be honest with yourself

CYA?

Show you’re working late?

Buying yourself time?

Just a great excuse?

www.chrisbonney.com [email_address] What’s Your Intention?

You: The Writer www.chrisbonney.com [email_address] You: The Writer

www.chrisbonney.com chris@chrisbonney.com The Power of the PM

www.chrisbonney.com chris@chrisbonney.com One name only.

www.chrisbonney.com chris@chrisbonney.com Intention? Addressed in email? Relevant?

www.chrisbonney.com chris@chrisbonney.com BCC: Don’t use it. Except…

www.chrisbonney.com chris@chrisbonney.com Have one Persuasive Relevant Don’t use old email Codes

www.chrisbonney.com chris@chrisbonney.com NRN – No response necessary AR – Action required URG - Urgent EOM – End of message RR – Review requested

www.chrisbonney.com chris@chrisbonney.com A stands for action B stands for background. C stands for close. A B C

www.chrisbonney.com [email_address] [w]

www.chrisbonney.com chris@chrisbonney.com 25 Word Rule Is cool.

www.chrisbonney.com chris@chrisbonney.com [w] Trick

www.chrisbonney.com chris@chrisbonney.com "Can I quit now? Can I come home?" Your Electronic Legacy

Empty Inbox Right For You?

64 seconds

Calendar

Document repository

Address book

Archive

www.chrisbonney.com [email_address] Your Inbox

What Your Inbox Has Become

To-do list

Calendar

Document repository

Address book

Archive

Number Of Email Accounts

Business

Personal

Inbound Only

www.chrisbonney.com chris@chrisbonney.com The Myth of Multitasking

www.chrisbonney.com chris@chrisbonney.com Discipline of necessity 4xday 2-minute rule Defer Delegate Delete [Touch it once]

About BlackBerrys

Not CrackBerry…HackBerry

Excuse for curt responses

Apologies for typos – where else is this accepted? Why has urgency trumped quality?

Perpetuates 24/7 culture

Creates unsustainable expectations

www.chrisbonney.com chris@chrisbonney.com www.xobni.com

ClearContext Slide www.chrisbonney.com chris@chrisbonney.com

7 Key Takeaways

3 accounts

Discipline of necessity, focus

Provocative subject lines

Format

Consider electronic legacy

Check 4 times a day

2-minute rule

Contact

Materials: www.chrisbonney.com/att

Email: [email_address]

Web: www.chrisbonney.com

Blog: http://chrisbonney.typepad.com

Book: www.blackberrybook.com

Twitter: @chrisbonney

YouTube: www.youtube.com/cbbonney

Books And Blogs

BOOKS

Hamster Revolution - by Mike Song, Vicki Halsey, Tim Burress

Send: The Essential Guide to Email for Office and Home – David Shipley and Will Schwalbe

Managing Your E-mail- Christina Cavanagh

Bit Literacy – Mark Hurst

Total Workday Control – Michael Linenberger

BLOGS/SITES

Tim Sanders – www.emailatoz.com

Randall Dean – www.timely-tips.blogspot.com

43 Folders – www.43folders.com

Photo Credits

Stressed – Christian Heilmann - http://www.flickr.com/people/codepo8/

State of Email – Jim Epler - http://www.flickr.com/people/epler/

Intention – Derrick Tyson - http://www.flickr.com/people/derricksphotos/

So now what - CarbonNYC - http://www.flickr.com/people/carbonnyc/

Before and After – Tracy Collins - http://flickr.com/people/tracy_collins/

Remote – iwantanimac - http://www.flickr.com/people/iwantanimac/

Typewriter – bluelineswinger - http://www.flickr.com/people/deletia/

Power lines – SqueakyMarmot– http://www.flickr.com/people/squeakymarmot/

Cool – Shereen M - http://www.flickr.com/people/shereen84/

Plates – Ericaflynn - http://www.flickr.com/people/erikaleeflynn/

Smile – Jason Rogers - http://www.flickr.com/people/restlessglobetrotter/

Laundry – Emily - http://www.flickr.com/people/ebarney/

Coffee – visualpanic - http://www.flickr.com/people/visualpanic/

AT&T Expert Lecture Series Presentation: Inbox 2.0: Increasing Your Personal Productivity with Email in a Web 2.0 World

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