Progressing with salesforce

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Progressing with salesforce

  1. 1. Progressing with salesforceVideo
  2. 2. Agenda• Nicola O’Gorman, RVP, salesforce.com - Introduction & A Journey with salesforce• Karl Goggin, Sales Engineer, salesforce.com - Progressing with Salesforce.com• Mark Dunn, Head of Corporate Sales, New Voice Media - The Case for CTI• Q&A• Drinks Reception
  3. 3. A Journey with salesforceGroupon Continues to Build on thePlatformNicola O’GormanRegional Vice Presidentnogorman@salesforce.com
  4. 4. • Shopping website featuring daily dealson top goods, services & cultural events• Win-win for local shoppers & businessowners• For shoppers, Groupon bringsunbeatable deals on top localexperiences• For businesses, new way to marketthemselves and drive new customers totheir establishments
  5. 5. Why Salesforce?• Groupon has been using Salesforce since 2008.• When we first started we needed a simple way to store our Leads andAccounts.• Every time we had a new process, we would build it on to Salesforce.• Lead Gen => Sales Intelligence => Sales => Deal Qualification => AccountManagement => Planning => Editorial
  6. 6. Leverage Force.comautomation to streamlineour business.We have over 430workflow rules.Automate where youcan, when you can.We need to move a lot of data.How do you keep multiple systemsin sync when the schema can change?We use APIs to limit integration accessfor external partners we work with.Our API is our ‘contract’ with otherdevelopment teams at Groupon.They know what dataand data types should be returned.How can managementkeep track of the deals?How do we make sure thedeals we put on our siteare good for our merchantsand our customers?Each deal is approved by themanager of the market.Workflows REST APIsApprovals
  7. 7. “Everything about our deals lives in Salesforce. We use it to manage the entire businessprocess, from pre-sales to close.”“Favorite Salesforce feature? Dashboards because they give us instant on-demand visibility—from executives to managers to reps.”“We love Salesforce for its ability to scale right alongside our company—and we’re growingfast!”“Groupon time is like dog years—lightning fast. So we need a system that moves with us.That’s why we love Salesforce.”“We’ve improved collaboration with Chatter.”Chris Bland – Sr Developer, Groupon
  8. 8. Video
  9. 9. Progressing with salesforceKarl GogginSales Engineerkgoggin@salesforce.com
  10. 10. Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995:This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertaintiesmaterialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressedor implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and anystatements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned,or upgraded services or technology developments and customer contracts or use of our services.The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering newfunctionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in ouroperating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of anylitigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relativelylimited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service andsuccessful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprisecustomers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual reporton Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documentsand others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently availableand may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon featuresthat are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  11. 11. CompleteInsightIncreaseProductivityGrow Pipeline Improve RepPerformanceDemonstration
  12. 12. Grow Pipeline• Find new pipeline with Data.com• Market right with Campaigns• Team Selling• Find insight from Similar OpportunitiesData.com Video
  13. 13. Increase Productivity• Salesforce on the move• Connect & collaborate with Chatter• Work faster in the Service Cloud Console• Automate processes• Maintain focus with SLA ManagementMobile Video
  14. 14. Improve Rep Performance1. Lighten the load with Portals2. Ensure right steps taken with Flows3. Assist selling with Sales Coach4. Extend via the Appexchange
  15. 15. Complete Insight1. Single data hub with our API2. Analyse with Enterprise Analytics3. Automate what you cannot see with Workflow &ApprovalsAPI Video

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