Gartner IT Enterprise Key Metrics Data 2011

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Key Analyst Report on the Impact of Enterprise Data Metrics and How to Use Metrics to Build Customer Profiles

Key Analyst Report on the Impact of Enterprise Data Metrics and How to Use Metrics to Build Customer Profiles

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  • 1. Gartner IT Key Metrics Data2011 SUMMARY REPORTKey Industry Measures: IT Spend & Staffsummary reportThis report contains database averages andonly represents a subset of the publishedmetrics and prescriptive analysis capabilityavailable through Gartner ConsultingBenchmark Analytics.
  • 2. IT Key Metrics Data Summary Report© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction of this publication in any form withoutprior written permission is forbidden. The information contained herein has been obtained from sources believedto be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of suchinformation. Gartner shall have no liability for errors, omissions or inadequacies in the information containedherein or for interpretations thereof. The reader assumes sole responsibility for the selection of these materials toachieve its intended results. The opinions expressed herein are subject to change without notice.IT Key Metrics Data 2011: Summary ReportJamie Guevara Eric Stegman Linda HallThank you for your participation in the IT Key Metrics Data Survey. This IT Key Metrics Data2011 Summary Report provides an overview of IT Spend and Staffing Key Metrics as well asoffers some insight into the distribution of that spend on average.Sourced from Gartner research notes (RN): RN# G00208190 IT Key Metrics Data 2011:Executive Summary, RN# G00208200 IT Key Metrics Data 2011: Key Industry Measures: CrossIndustry Analysis: Current Year.Questions? Interested in Custom Extracts or Benchmarking? Contact us atbenchmarkinginfo@gartner.comMore information on Gartner’s Benchmark Analytics solutions can be obtained at:www.gartner.com/benchmarkingPlease feel free to participate in additional surveys at: www.gartner.com/surveys
  • 3. Publication Date: January 15, 2011 2© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.Gartner IT Key Metrics Data Series OverviewIT Key Metrics Data is part of the Gartner Consulting Benchmark Analytics range of solutions and offers amacro-level look at Gartner’s global database of comprehensive cost and performance measures. IT KeyMetrics Data provides you with immediate access to authoritative data on IT staffing and investmentlevels as well as key technology cost and performance metrics. The spending profiles publishedrepresent key metrics data collected directly from CIOs, CTOs, IT leaders and practitioners with respectto their organizations’ IT investment levels and future IT budgets. These metrics enable improved budgetand investment decisions with regards to the business and IT’s changing environments.The IT Key Metrics Data program was established in the 1995 to support the strategic IT investmentdecisions of a G8 nation. Today IT Key Metrics Data is delivered online in an annual Gartner publicationseries of over 2000 metrics across 92 documents categorized by 5 core technology topic areas to allowyou to rapidly identify high level IT spending, staffing and performance trends across 21 differentindustries as well as by technology area.These key metrics reports are broadly defined by 5 key areas of the IT portfolio:Key Industry MeasuresEnterprise-level total IT spending and staffing metrics across 21 industry verticals. Including currentyear and multiyear averages. Metrics based on enterprise size are often provided.Key Infrastructure MeasuresTechnology domain specific unit cost, productivity and performance measures for the ITinfrastructure environments. Including current year and multiyear averages for the Mainframe,Wintel server, Unix server, Storage, Client & Peripheral Support, IT Help Desk, Data and VoiceNetwork environments. Metrics by workload size are often provided.Key Applications MeasuresApplication Development and Application Support spend & staffing metrics, project measures, lifecycle phase, productivity and quality measures (current year and multiyear).Key Information Security MeasuresEnterprise-level total spending and staffing measures by industry and region.Key Outsourcing MeasuresEnterprise-level total spending and staffing measures by industry and region.For a complete outline of all related published research in the series, see RN# G00208192 IT Key MetricsData 2011: Index of Published Documents and Metrics.
  • 4. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 3© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.TABLE OF CONTENTSIT Key Metrics Data 2011: Summary Report .....................................................................................4 Demographics: Distribution by Industry ................................................................................4 IT Intensity Measures.........................................................................................................................5 IT Spend Key Metrics: By Industry: IT Spend as a % of Revenue - 2010...........................5 IT Spend Key Metrics: By Industry: IT Spending per Employee - 2010($US).....................6 IT Staffing Key Metrics: By Industry IT FTEs as a % of Total Employees (2010) ................7 IT Resource Distributions...................................................................................................................8 IT Spend Key Metrics: Cross Industry: Capital vs. Operational Expenses...........................8 IT Spend Key Metrics: Cross Industry: IT Strategic Spend to Run, Grow, and Transform theBusiness................................................................................................................................8 IT Spend Key Metrics: Cross Industry: Distribution of Spending on Hardware, Software,Personnel, Outsourcing.........................................................................................................9 IT Staffing Key Metrics: Cross Industry: In-House vs. Contract Employees.........................9 Performance Measurement Solutions from Gartner...........................................................10 About Gartner......................................................................................................................11 
  • 5. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 4© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Key Metrics Data 2011: Summary ReportLooking AheadThe measures that follow highlight key spend and sourcing measures in the IT Enterprise. The measuresexplored should help to identify overall trends, although individual variations from these trends may bejustified by specific business needs and objectives, as well as differences due to the size and complexityof an organization’s IT environment.Demographics: Distribution by IndustrySource: Gartner IT Key Metrics Data 2011Sample = 2,2522%2%2%2%3%3%3%3%3%4%4%4%4%4%5%5%7%7%8%11%14%0% 5% 10% 15%EnergyChemicalsConsumer ProductsTelecommunicationsMedia and EntertainmentFood and BeverageTransportationIndustrial Electronics and Electrical EquipmentPharmaceuticals Life Sciences and Medical ProductsConstruction Materials and Natural ResourcesHealthcare ProvidersSoftware Publishers and InternetServicesIndustrial ManufacturingUtilitiesGovernment- State/LocalRetail and WholesaleEducationGovernment- National/InternationalInsuranceBanking and Financial ServicesProfessional ServicesPercent
  • 6. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 5© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Intensity MeasuresIT Spend Key Metrics: By Industry:IT Spend as a % of Revenue - 2010Source: Gartner IT Key Metrics Data 2011IT spending as a percent of revenue is helpful in understanding the relative level of IT investment.0.7%1.2%1.2%1.4%1.4%1.9%2.0%2.5%2.7%3.1%3.1%3.2%3.3%3.9%4.5%4.5%4.7%5.8%6.0%3.5%0% 1% 2% 3% 4% 5% 6% 7%EnergyConstruction Materials and Natural ResourcesFood and Beverage ProcessingRetail and WholesaleChemicalsIndustrial ManufacturingConsumer ProductsUtilitiesIndustrial Electronics and Electrical EquipmentTransportationInsuranceHealthcare ProvidersPharmaceuticals Life Sciences and Medical ProductsTelecommunicationsProfessional ServicesMedia and EntertainmentEducationSoftware Publishing and InternetServicesBanking and Financial ServicesDatabasePercent
  • 7. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 6© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Spend Key Metrics: By Industry:IT Spending per Employee - 2010($US)Source: Gartner IT Key Metrics Data 2011IT spending per employee is often used to determine the amount of IT support the average companyemployee receives.$4,388$4,400$4,760$5,078$5,343$5,812$5,954$7,140$7,584$7,758$8,226$10,426$11,168$11,610$13,278$13,297$14,724$15,012$15,937$22,961$28,756$12,350$0 $10,000 $20,000 $30,000 $40,000Food and Beverage ProcessingConstruction Materials and Natural ResourcesRetail and WholesaleEducationHealthcare ProvidersIndustrial ManufacturingConsumer ProductsTransportationGovernment- State/LocalChemicalsIndustrial Electronics and Electrical EquipmentProfessional ServicesPharmaceuticals Life Sciences and Medical ProductsEnergyTelecommunicationsSoftware Publishing and InternetServicesGovernment- National/InternationalUtilitiesMedia and EntertainmentBanking and Financial ServicesInsuranceDatabase Average
  • 8. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 7© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Staffing Key Metrics: By IndustryIT FTEs as a % of Total Employees (2010)Source: Gartner IT Key Metrics Data 2011IT employees as % of total employees is an additional measure of IT support and IT intensity from ahuman capital perspective.1.5%1.8%2.1%2.2%2.5%2.5%2.6%2.9%3.5%3.5%3.5%4.0%4.8%5.4%5.5%6.0%6.5%6.6%7.5%9.4%11.9%5.4%0% 2% 4% 6% 8% 10% 12% 14%Construction Materials and Natural ResourcesFood and Beverage ProcessingIndustrial ManufacturingRetail and WholesaleConsumer ProductsHealthcare ProvidersChemicalsTransportationPharmaceuticals Life Sciences and Medical ProductsIndustrial Electronics and Electrical EquipmentGovernment- State/LocalEnergyEducationProfessional ServicesUtilitiesTelecommunicationsSoftware Publishing and InternetServicesGovernment- National/InternationalMedia and EntertainmentBanking and Financial ServicesInsuranceDatabase AveragePercent
  • 9. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 8© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Resource DistributionsIT Spend Key Metrics: Cross Industry: Capital vs. OperationalExpensesSource: Gartner IT Key Metrics Data 2011IT capital expenses vs. operational expenses helps to portray the investment profile for an organization ina given year.IT Spend Key Metrics: Cross Industry: IT Strategic Spend to Run,Grow, and Transform the BusinessSource: Gartner IT Key Metrics Data 2011The distribution of IT spending to “run”, “grow”, and “transform the business” provides a view of theinvestment profile in business terms. In some industries, it is not uncommon to see high “run” focus –typically because organizations in the industry are not planning strong changes in business model or highorganic growth - so this often times translates into a more “cost center” role of IT in the industry.25% 75%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Capital Operational67% 19% 14%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Run Grow Transform
  • 10. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 9© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.IT Spend Key Metrics: Cross Industry: Distribution of Spending onHardware, Software, Personnel, OutsourcingSource: Gartner IT Key Metrics Data 2011Distribution of spending between hardware, software, personnel, and outsourcing can show the dynamicsof business investments in IT.IT Staffing Key Metrics: Cross Industry: In-House vs. ContractEmployeesSource: Gartner IT Key Metrics Data 2011In-house vs. contract employee can help provide a view of the IT staffing strategy.17% 21% 41% 21%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Hardware Software Personnel Salaries & Benefits Outsourcing81% 19%0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Insourced Contractors
  • 11. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 10© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.Performance Measurement Solutions from GartnerIT Custom Benchmark and Executive SolutionsThese solutions analyze the costs associated with operating internal IT functions and the pricecompetitiveness of outsourced IT services.Gartner IT Custom Benchmarks are individually configured, project-specificbenchmarks that support mergers and acquisitions, the implementation of packagedsoftware, or the support of major outsourcing contract evaluation. Through on-site datacollection and client interviews, Gartner’s IT custom benchmarks leverage proven tools,and pre-packaged measurement components to streamline the process and ensurequality.Gartner IT Executive Benchmarks help to support periodic events such as aperformance review, strategy planning and the annual budgeting cycle. The Gartnerteam helps to collect the necessary data and the results are delivered in a formal on-sitepresentation. IT Executive Benchmarks provide a detailed analysis of the situation andare focused on delivering tangible results.We provide peer-group price & cost comparisons for clients in the following areas:Application Development and Support (including ERP Support)Client & Peripheral Support and IT Help DeskData and Voice NetworkEnterprise Computing (Unix, Wintel, Linux, Mainframe) and StorageIT Service Catalog Rate AssessmentsAnd more…High-Level Spending and Performance Scorecards and MetricsGartner for IT Leaders Scorecard: Provides an objective external assessment of ITinvestment or costs and service levels designed to identify strengths and areas forimprovement based on a peer comparison using standard measurement frameworks fortracking and communicating IT performance.CIO ScorecardIT Budget ScorecardApplication Development and Support ScorecardGreen Information & Communications Technology (ICT) ScorecardInformation Security ScorecardInfrastructure & Operations ScorecardPMO ScorecardAnd more...Gartner IT Key Metrics Data: Published Metrics, IT Key Metrics Data provides you withimmediate access to authoritative data on staffing levels, spending, key performancemetrics and trends for all areas of IT to support your business.
  • 12. IT Key Metrics Data 2011: Summary ReportPublication Date: January 15, 2011 11© 2011 Gartner, Inc. and/or its affiliates. All rights reserved.Gartner is a registered trademark of Gartner, Inc. or its affiliates.About GartnerMore information on GartnerBenchmark Analytics can beobtained by contacting yourAccount Executive, or going towww.gartner.com/benchmarkingTo participate in more IT KeyMetrics Data surveys go to:www.gartner.com/surveysGartner Consulting brings together Research insight,Benchmarking data, problem-solving methodologies and handson experience to improve the return on your IT investment.Understanding: We know the issues you face80% of the Fortune 500 use Gartner for their keytechnology initiativesWe deliver business value in over 1500 high-impactinitiatives a yearEvery year, we deliver over 5,500 IT cost andperformance benchmarksCapabilities: The data, tools and capabilities to helpGartner solutions address the specific needs of eachindustryAll of our solutions are based on Gartners extensiveResearchEvery solution makes use of our performancebenchmarking dataWe employ seasoned consultants, with an average of 15years experienceExperience: We help you deliver tangible resultsOur clients spend 38% less than their peers for the sameworkloadIn 2008, our contract optimization services saved ourclients over $400MGartner, Inc. (NYSE: IT) is the world’s leading informationtechnology research and advisory company. We deliver thetechnology-related insight necessary for our clients to make theright decisions, every day. From CIOs and senior IT leaders incorporations and government agencies, to business leaders inhigh-tech and telecom enterprises and professional servicesfirms, to technology investors, we are the valuable partner to60,000 clients in 11,000 distinct organizations. Through theresources of Gartner Research, Gartner Executive Programs,Gartner Consulting and Gartner Events, we work with everyclient to research, analyze and interpret the business of IT withinthe context of their individual role. Founded in 1979, Gartner isheadquartered in Stamford, Connecticut, U.S.A., and has 4,400associates, including 1,200 research analysts and consultants,and clients in 85 countries.