Week 5 recap pp


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  • Positive – brings about necessary changes Negative – brings on stress, consequences depend on how the negative conflict is handled.
  • Intrapersonal – internal, making good choices (promotion but have to move far away) Not all work related Supervisor’s role in intrapersonal conflict – are they rewarding bad decisions, therefore, causing staff to second guess an otherwise good decision? Interpersonal Conflict
  • Interpersonal Conflict: Conflict between individuals Manager/employee; peer/peer; patient/employee Difficult if one of the people involved is also having intrapersonal conflict – rationality
  • Structural Conflict – between departments/divisions what is the mission/goal of the organization At the end of the day, what are you trying to accomplish? Strategic Conflict – purposeful conflict to achieve an objective
  • Compromising – gives each person PART of what they want – win-win Avoiding – just not deal with something or delegate that task to someone else Forcing – direct approach – make a decision and make it stick
  • Time wasters –
  • Burnout Physical reactions – ulcers, sleep deprivation, headaches, hair loss
  • Week 5 recap pp

    1. 1. Week 5 - Recap APSU 210 – Bryn Mawr Hospital September 28, 2010
    2. 2. Housekeeping <ul><li>Exam 1 – Great Job!! </li></ul><ul><li>Interviews…how are they coming along? </li></ul>
    3. 3. Chapter 14 Managing Conflict and Change <ul><li>Yes, we will come back to Chapter 13 tonight </li></ul><ul><li>Conflict: </li></ul><ul><li>What is the difference between positive and negative conflict? </li></ul>
    4. 4. Types of Conflict… <ul><li>Intrapersonal </li></ul>
    5. 5. Types of Conflict <ul><li>Interpersonal </li></ul>
    6. 6. Types of Conflict <ul><li>Structural Conflict </li></ul><ul><li>Strategic Conflict </li></ul>
    7. 7. Interpersonal Conflict - Resolution <ul><li>Strategies to manage it… </li></ul><ul><li>Compromising </li></ul><ul><li>Avoiding </li></ul><ul><li>Forcing </li></ul><ul><li>Resolving </li></ul><ul><li>Diagram – p. 381 </li></ul>
    8. 8. Responding to Conflict <ul><li>Listen to the complaint </li></ul><ul><li>Interpret the problem in terms of actions and effects </li></ul><ul><li>Agree with something the other person said. </li></ul><ul><li>Find a solution together </li></ul><ul><li>Agree on how to carry out the solution </li></ul><ul><li>Implement the solution </li></ul>
    9. 9. Source of Conflict - CHANGE <ul><li>Sources of Change </li></ul><ul><li>Management/Employees/External Forces </li></ul><ul><li>Resistance to Change </li></ul><ul><li>Implementing Change </li></ul><ul><li>unfreeze, change, refreeze </li></ul>
    10. 10. Chapter 13 Managing Time and Stress <ul><li>Time Management: </li></ul><ul><li>The practice of controlling the way you use time. </li></ul><ul><li>How well do you do? </li></ul>
    11. 11. Time Management <ul><li>Time Log - where does your time go? </li></ul><ul><li>Planning your day </li></ul><ul><ul><li>To-do list </li></ul></ul><ul><ul><li>Time Wasters – what wastes your time? </li></ul></ul>
    12. 12. What wastes your time??? <ul><li>Meetings Appointments </li></ul><ul><li>Paperwork Phone calls </li></ul><ul><li>EMAIL Unscheduled visitors </li></ul><ul><li>PROCRASTINATION PERFECTIONISM </li></ul><ul><li>Failure to delegate Inability to say NO </li></ul><ul><li>TEXTING </li></ul><ul><li>Facebook/Social networking </li></ul>
    13. 13. Stress Management <ul><li>Stress: </li></ul><ul><li>The body’s response to coping with environmental demands </li></ul><ul><li>What stresses you? </li></ul>
    14. 14. Stress – The Causes <ul><li>Work </li></ul><ul><ul><li>Policies Structure </li></ul></ul><ul><ul><li>Physical Conditions Processes </li></ul></ul><ul><li>Personal Traits </li></ul><ul><ul><li>Type A Personality Type B Personality </li></ul></ul><ul><li>Work-Family Conflict </li></ul>
    15. 15. Consequences of Stress
    16. 16. How Do You Manage Stress? <ul><li>Time Management </li></ul><ul><li>Positive Attitude </li></ul><ul><li>Exercise </li></ul><ul><li>External release </li></ul><ul><li>Stress management is personal </li></ul><ul><ul><li>– not one size fits all </li></ul></ul>
    17. 17. Organizational Stress Management <ul><li>Attitude of others </li></ul><ul><li>Prepare staff for change </li></ul><ul><li>Foster supportive organizational climate </li></ul><ul><li>Make work interesting </li></ul><ul><li>Encourage career development </li></ul><ul><li>Wellness Programs </li></ul>
    18. 18. Is it OK Not to be Perfect? <ul><li>Case Study on </li></ul><ul><li>Page 369 in the text </li></ul>
    19. 19. Next Week <ul><li>Next week – Tuesday, October 5 th </li></ul><ul><ul><li>4:00 here – Power Point How-To </li></ul></ul><ul><ul><li>Come prepared with your (some of your) presentation on your laptop, USB Flash Drive, or emailed to yourself </li></ul></ul><ul><ul><li>Be sure you save it as 97-03 format of Power Point </li></ul></ul><ul><ul><li>If you have a specific photo, be sure to have an electronic version </li></ul></ul><ul><ul><li>Who is planning to come? </li></ul></ul>
    20. 20. Prep for Next week <ul><li>Read Chapters 16 and 17 </li></ul><ul><li>We will review 15, 16, 17 </li></ul><ul><li>Participate in one forum </li></ul><ul><li>***Use the time to work on papers and presentations </li></ul>