HAP - Measuring Effectiveness in international developmentPresentation Transcript
Measuring effective accountability through the HAP 2007 Standard DATE: 2 September, 2010 LOCATION: NIDOS AGM, Glasgow
Humanitarian Accountability involves…
taking account of … .
giving account to … ..
being held to account by … ..
affected populations .
The responsible use of power
A quality service or product:
responds to and satisfies the needs of intended beneficiaries
can be measured in terms of effectiveness, efficiency and impact.
Quality therefore is the features of a service or product that make it fit for purpose
HAP is a membership-based organisation Just a small selection of our membership
Challenge: how to measure against principles…
Benchmarks 1. Humanitarian Quality Management System 2. Information sharing 3. Participation And Informed Consent 4. Competent Staff 5. Complaints-handling 6. Continual Improvement
Benchmark 1 – Humanitarian Quality Management System
Benchmark 1: The agency shall establish a humanitarian quality management system
How organisational committments are implemented in practice & are continually improved against.
Benchmark 2 – information sharing
Benchmark 2: Information sharing The following information is publicly available to intended beneficiaries, disaster-affected communities, agency staff and other specified stakeholders: (a) organizational background; (b) humanitarian accountability framework; (c) humanitarian plan; (d) progress reports; (e) complaints handling procedures
Information is presented in a way that is accessible and comprehensible for beneficiaries and specified stakeholders
Disaster-affected communities are informed about the beneficiary selection criteria and deliverables
“ If I learn about the items [in the relief package] it is good for me because if the value of the items is less than my one day ’ s work I will not go [to the distribution]. ”
M iddle - aged man Bagerhat District, Bangladesh after Cyclone Sidr (Jan 2008)
The name and contact details of the agency is on all publicly available information .
I nformation about the relevant parts of its structure, including staff roles and responsibilities , is available. “ When we see someone doing something we think it is good, but actually we do not know.” Middle-aged m an , Bangladesh after Cyclone Sidr (Jan 2008)
Benchmark 3 – participation and informed consent
Benchmark 3: The agency shall enable beneficiaries and their representatives to participate in programme decisions and seek their informed consent “ I f you come here to give us something or not, at least you talk to some of us and ask us what we think ” B eneficiary man, Bangladesh , after Cyclone Sidr
Spe cify the processes use d to identify intended beneficiaries and their representatives - with specific reference to gender, age, disability and other identifiable vulnerabilities
E nable intended beneficiaries and their representatives to participate in project design, implementation, monitoring and evaluation .
Benchmark 4 – Staff Competencies
Benchmark 4 – Staff Competencies
D etermine the competencies , attitudes, and development needs of staff required to implement its humanitarian quality management system.
Statement of the competencies and attitudes required from staff
Staff are aware of the humanitarian accountability framework, their relevance and importance in it and their responsibilities in the implementation
System of review for staff - performance, competencies, behaviours and attitudes
Continual staff development to implement the HQMS
Benchmark 5 – Complaint Handling
Establish and implement complaints-handling procedures that are effective , accessible and safe for intended beneficiaries, disaster-affected communities, agency staff, humanitarian partners and other specified bodies
Ask intended beneficiaries and the host community about appropriate ways to handle complaints
Establish and document complaints-handling procedures
These should clearly state:
the right of beneficiaries and other specified stakeholders to file a complaint
the purpose, parameters and limitations of the procedure
the procedure for submitting complaints
the steps taken in processing complaints
confidentiality and non-retaliation policy for complainants
the process for safe referral of complaints that the agency is not equipped to handle
the right to receive a response
Ensure that intended beneficiaries, affected communities and its staff understand the complaints-handling procedures
Verify that all complaints received are handled according to the stated procedures
Establish and implement an effective and safe complaints handling mechanism for its staff
Benchmark 6 – Continual Improvement
Benchmark 6: E stablish a process of continual improvement for its humanitarian accountability framework and humanitarian quality management system
Specify processes used for continual improvement
Monitor and evaluate the agreed means to improve quality with respect to the Principles of Accountability and Principles for Humanitarian Action
How would the Standard work in your organisation? What would you need to do to meet the following benchmarks as part of a project? + Information sharing + Participation + Complaint Handling
What are the main strengths or benefits of the HAP Standard?
How can the HAP Standard be improved?
(e.g. clarity of application, language, format, content)
To make humanitarian action accountable to its intended beneficiaries through: - self-regulation - compliance verification
Establish a humanitarian system championing the rights and the dignity of disaster survivors .
Founded in 2003 HAP is a partnership aiming to make humanitarian action accountable to beneficiaries .
HAP M embers :
S eek to comply with and promote the HAP Principles of Accountability
A re committed to improve the quality and effectiveness of their work