Workplace harassment is where a person is
subjected to behaviour, other than sexual
1. is repeated, unwelcome and unsolicited;
2. the person considers to be offensive,
intimidating, humiliating or threatening;
3. a reasonable person would consider to be
offensive humiliating, intimidating or
1. an employer/PCBU;
4. group of co-workers;
5. client or customer;
6. a member of the public.
can be committed by:
Workplace harassment can be
can be committed by:
Workplace harassment can be
Workplace harassment covers a wide range of
behaviours ranging from subtle intimidation to more
obvious aggressive tactics.
It is important that employers/PCBU apply the risk
management process to prevent or control exposure
to the risk of workplace harassment.
What would a children's service have in place
for it's employees to ensure workplace harassment
is contained or dealt with?
ACTIVITY 1 Individual activity:
Students are to investigate the term
grievance/staff conflict within the following
documents – use the term staffing as a guide
1) The National Education and Care Service Regulations 2011
2) The National Quality Standards
3) Work Cover Authority of NSW
4) Fair Work Australia/Ombudsman
What did you find out? Discuss.
N.B Grievance procedures will be investigated more fully in
Week 12 – Work with Others
• In most instances workplace stress arises from general
day to day workplace issues.
• Stress usually has a slow and insidious onset.
• It is difficult to manage and difficult to alleviate.
• Stress is not a disease but a disturbance to your
psychological health which often is shown in your
attitude, mental function and physical health.
• Stress is harmful to both mind and body.
• How a person reacts to stress can be dependant upon
each individual and their support system.
• If there are sufficient and effective counselling provisions
or family and peer support, then stress is often managed
• If there have been previous stressful events, stress has
not been recognised early or there are multiple issues
involved, then stressful events are not easy to manage.
What causes one person great stress may not trouble
How can stress be lessened, or dealt with?
Think about a stressful situation that has
happened at work or home.
Using the worksheets provided –
1) Provide examples of a situation/situations where you
have been stressed.
2) Then list what you have done to calm
yourself/change the situation.
3) Finally, what strategies did you use to try and not
become stressed again if the same situation
Were you successful? Students to share
Most workplaces which principally
deal with other human beings and
their needs are high stress areas.
What factors would create stress in a
children's services workplace?
• Extremely busy and turbulent work.
• A high ratio of inexperienced staff.
• Under qualified staff.
• High turnover of staff.
• Too many demands.
• Extremely monotonous work.
• Every workplace can have this from time to time – so
stress can arise in any job at any time.
• COMMON STRESSES IN THE WORKPLACE
• STAFF – puntuality, constant change, shortage of staff or
• CLIENTS – aggression, punctuality, rudeness, unrealistic
• CHILDREN – highly stressed, unsettled, sick or anti-social
• ENVIRONMENT – noisy, lack of space/equipment,
equipment unsafe or uninspiring.
• WORK CONDITIONS – poor pay, incorrect pay, over time
shifts, assessments, lack of leave and breaks, lack of
status, poor communication.
Students to complete Activity 1.13
• Bullying at work is a problem that is
only just beginning to be recognised
as one of the main causes of
A bully can be a
• A bully is a person who uses strength or power to
coerce others by fear.
• Workplace bullying exists in various forms.
• It involves behaviour that intimidates, degrades or
humiliates a worker – sometimes in front of others.
• Sometimes the behaviour is subtle and not easily
observed by others...i.e. Put downs, aggression,
poorly managed conflict, opinions or personality
SYMPTOMS OF STRESS
• HAVING TROUBLE SLEEPING.
• LIMITED PATIENCE.
• INABILITY TO STOP THINKING ABOUT PROBLEMS.
• FEELING OVERWHELMED.
• LACK OF CONCENTRATION.
• LOSS OF APPETITE/OVER EATING.
• SADNESS OR DEPRESSION.
STEPS TO DEAL WITH STRESS
• Identify what stresses you.
• Identify your reaction to stress.
• Identify what you can use or do to reduce stress.
• Manage your stress, control the situation DON'T LET IT
• Be aware of other's stress.
• IN ANY JOB YOU WILL NEED TO BE ABLE TO MANAGE
• Take time out. Even if it is for only a short period each
• Read. Listen to music or just “be.”
• Give yourself a pat on the back when you do something
• Look for the good/positive in every situation no matter
how bad it seems.
• Look at what you can change and let go what you cannot.
• Write down your goals then break them down into small,
Q. CAN CHILDREN GET STRESSED?
ECA PLP – TALKING ABOUT PRACTICE
Adventurous Play 2 – developing a culture of
• DID YOU SEE ANY HAZARDS THAT
POSED POTENTIAL SAFETY RISKS?
• HOW DID THE STAFF WORK TOGETHER
EFFECTIVELY – WITHOUT STRESS OR