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Communicate Wk 4

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  • 1. Communicating with clients
  • 2. Communication Week 4 6/8/2013 Models of communication are: Communicator – this is the initiator or sender of the message Messages – combinations of verbal and non-verbal signs and symbols that we use as a means to communicate Channels – these are our senses through which we send and receive messages – vision, hearing, touch, taste & smell
  • 3. Communication Week 4 •Models of communication are: Feedback – this is provided by the receiver and lets the sender know the reaction to the message ie. Is the message understood Noise – in the context of interpersonal communication, noise is a distortion, interruption or loss of the intended meaning of a message. Noise can be physical but it can also be emotional, idealogical or attitudinal. That is, our own thoughts, feelings, attitudes, values, beliefs and world view can affect how we listen to or hear the message being communicated. .
  • 4. Communicate information in a culturally appropriate way It is important that our interactions and strategies do not exclude any individual. Different cultures communicate in particular ways These differences are obvious in how they greet others, how they take turns when speaking, how they address each other, what is said and how they express their feelings and react to the feelings of others To work effectively and to take into consideration the culture of colleagues and clients, we need to be aware of:
  • 5. Communicate information in a culturally appropriate way Non-verbal communication and culture—Gestures, movements, tone of voice, eye contact and facial expressions vary in meaning across cultures. In India, for example, shaking the head from side to side is an indication of agreement rather than disagreement which is how we understand it in Australia. Personal space—Distancing oneself or getting closer to clients may be misinterpreted as coldness or inappropriately intimate or pushy. The gender of the client and worker is also an important factor in how personal space is utilised.
  • 6. Communicate information in a culturally appropriate way Eye contact—There are many cultural variations of what eye contact means. In some cultures such as Mexican, Japanese, Korean and many indigenous Australian cultures, avoidance of eye contact means respect. This is sometimes misinterpreted as not listening or being rude  Use of silence—Different cultures use silences differently. Arabic people often regard silence as a time to collect private thoughts; Russians, Spanish and French might regard silence as indicating a common agreement or shared view; while in Asian cultures silence is often used as a sign of respect
  • 7. Communicate information in a culturally appropriate way Cultural variation in interpretation of social issues—For example, people might have a different interpretation of issues such as what constitutes a marriage or a marriage separation. In some cultures a woman may regard herself as not being separated from her husband, even though the husband has left, simply because they are still legally married. Cultural responses to emotions—Different cultures have different rules about how to respond to emotions. Touching the hand of someone crying might be acceptable in our culture but in others, offering tissues or a glass of water could be adequate.
  • 8. Communicate information in a culturally appropriate way This, of course, is not a conclusive list of all the issues we need to be aware of but they are some points to consider It is important that we; Be open and accepting in our practices so families feel comfortable in sharing their information with us Ensure we do not support cultural or stereotypical biases in any of our practices Continuously gain understanding and information about our practices and how these can be accepted into the setting Check with individual families about their preferred communication styles and times
  • 9. Communicate information in a culturally appropriate way This, of course, is not a conclusive list of all the issues we need to be aware of but they are some points to consider It is important that we; Be open and accepting in our practices so families feel comfortable in sharing their information with us Ensure we do not support cultural or stereotypical biases in any of our practices Continuously gain understanding and information about our practices and how these can be accepted into the setting Check with individual families about their preferred communication styles and times

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