Communicate intro wk 2 slides 1 5

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  • Communicate intro wk 2 slides 1 5

    1. 1. Communicating with clients
    2. 2. Communication Mostly we don’t stop to think about how we communicate with others. We simply assume that we just know how to do it However we don’t always get the message across Communication is a complex process with the potential for things to go wrong (miscommunication)
    3. 3. Communication Communication skills are so important within the Community Services Industry We need to be able to relate to our clients, colleagues and other community agencies in the best possible way Communicating with clients, their families, colleagues and other organisation can be done by; Face to face Over the phone Individually or within a group setting At a meeting or conference By writing (e-mails, letters, memos, reports etc)
    4. 4. Types of Communication Communication can be verbal and non-verbal Usually we refer to verbal communication as relating to the words that are said Non-verbal communication includes all the messages that are sent not using words; What are some forms of non-verbal communication?
    5. 5. Communication Messages usually contain both verbal and non-verbal components The verbal part conveys the content or information The non-verbal part tells the receiver what the content means to the person talking In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving This is because body language is more likely to give us the clues about what the message means
    6. 6. Communication Messages usually contain both verbal and non-verbal components The verbal part conveys the content or information The non-verbal part tells the receiver what the content means to the person talking In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving This is because body language is more likely to give us the clues about what the message means

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