Commnunicate wk 3


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  • Commnunicate wk 3

    1. 1. Communication Recap week 2 23/7/2013 Defining communication  Why it is important in the workplace Introducing verbal vs non-verbal communication
    2. 2. Communication Mostly we don’t stop to think about how we communicate with others. We simply assume that we just know how to do it However we don’t always get the message across Communication is a complex process with the potential for things to go wrong (miscommunication)
    3. 3. Communication Communication skills are so important within the Community Services Industry We need to be able to relate to our clients, colleagues and other community agencies in the best possible way Communicating with clients, their families, colleagues and other organisation can be done by; Face to face Over the phone Individually or within a group setting At a meeting or conference By writing (e-mails, letters, memos, reports etc)
    4. 4. Types of Communication Communication can be verbal and non-verbal Usually we refer to verbal communication as relating to the words that are said Non-verbal communication includes all the messages that are sent not using words; What are some forms of non-verbal communication?
    5. 5. Week 3 30/7/2013 Types of Non – verbal Communication Facial expressions Eye contact Tone of voice Volume of speech Rate of speech Hand movements (gestures) Body movements Posture Spatial distance (how close we stand or sit to someone) Touch Dress/presentation
    6. 6. Communication Messages usually contain both verbal and non-verbal components The verbal part conveys the content or information The non-verbal part tells the receiver what the content means to the person talking In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving This is because body language is more likely to give us the clues about what the message means
    7. 7. Communication ACTIVITY 1 – MASK TASK Students are to design a mask that covers all areas of their face – excluding the eyes and mouth Working in groups of 4 students are to engage in a conversation that covers ONE of the following topics My favourite TV show/toy/pet/family member/memory
    8. 8. Communication ACTIVITY – MASK TASK Think about how NOT being able to see the other persons facial expressions impacted on the conversation and how you communicated with them. How did you compensate for this?
    9. 9. Communication ACTIVITY 2 Working in pairs, students are to communicate verbally with the other person, however, each person MUST use the following non-verbal methods of communication to talk to each other – 1) same TONE OF VOICE 2) VOLUME of speech 3) RATE of speech How did this impact on your conversation?
    10. 10. Masks from around the world
    11. 11. Masks that convey expressions
    12. 12. Masks that convey no emotion
    13. 13. Masks that convey emotion