Commnunicate wk 3
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Commnunicate wk 3

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Commnunicate wk 3 Commnunicate wk 3 Presentation Transcript

  • Communication Recap week 2 23/7/2013 Defining communication  Why it is important in the workplace Introducing verbal vs non-verbal communication
  • Communication Mostly we don’t stop to think about how we communicate with others. We simply assume that we just know how to do it However we don’t always get the message across Communication is a complex process with the potential for things to go wrong (miscommunication)
  • Communication Communication skills are so important within the Community Services Industry We need to be able to relate to our clients, colleagues and other community agencies in the best possible way Communicating with clients, their families, colleagues and other organisation can be done by; Face to face Over the phone Individually or within a group setting At a meeting or conference By writing (e-mails, letters, memos, reports etc)
  • Types of Communication Communication can be verbal and non-verbal Usually we refer to verbal communication as relating to the words that are said Non-verbal communication includes all the messages that are sent not using words; What are some forms of non-verbal communication?
  • Week 3 30/7/2013 Types of Non – verbal Communication Facial expressions Eye contact Tone of voice Volume of speech Rate of speech Hand movements (gestures) Body movements Posture Spatial distance (how close we stand or sit to someone) Touch Dress/presentation
  • Communication Messages usually contain both verbal and non-verbal components The verbal part conveys the content or information The non-verbal part tells the receiver what the content means to the person talking In situations where there is a mismatch between the verbal and non-verbal, the receiver is more likely to focus on the non-verbal signals they are receiving This is because body language is more likely to give us the clues about what the message means
  • Communication ACTIVITY 1 – MASK TASK Students are to design a mask that covers all areas of their face – excluding the eyes and mouth Working in groups of 4 students are to engage in a conversation that covers ONE of the following topics My favourite TV show/toy/pet/family member/memory
  • Communication ACTIVITY – MASK TASK Think about how NOT being able to see the other persons facial expressions impacted on the conversation and how you communicated with them. How did you compensate for this?
  • Communication ACTIVITY 2 Working in pairs, students are to communicate verbally with the other person, however, each person MUST use the following non-verbal methods of communication to talk to each other – 1) same TONE OF VOICE 2) VOLUME of speech 3) RATE of speech How did this impact on your conversation?
  • Masks from around the world
  • Masks that convey expressions
  • Masks that convey no emotion
  • Masks that convey emotion