Enterprise Workstation Management from Chaos to Order

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This presentation has it's origins in 1989 as a Lotus Freelance presentation printed on real overheads via a plotter. It covers the management of workstations and PC's in corporate environments. This version is dated from June 1996 and was recovered from the Internet Archive. Some of the colored overlays are the wrong colors and some of the graphics missing. I still think its worth taking a look through for both style and content. I got the summary slide wrong, but not by much as we move to what some are calling Cloud Clients

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Enterprise Workstation Management from Chaos to Order

  1. 1. Enterprise Workstation Management: From Chaos to Order June 1996 IBM VM/VSE Technical Conference Mark Cathcart, IBM United Kingdom Limited. Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 1
  2. 2. Enterprise Workstation Management: From Chaos to Order June 1996 IBM VM/VSE Technical Conference Mark Cathcart, IBM United Kingdom Limited. Happy Birthday!! 8-years old!! Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 3
  3. 3. Disclaimer This presentation is based on the presenters own experience and an analysis of the current state of workstation management in both customer and IBM locations that he visits as a large systems specialist. Mark has no direct responsibility for workstation support , management or marketing in IBM UK. If I visit your installation, expect more than a passing interest in how your installation manages it's workstations ! Trademarks The following are trademarks of their respective companies in the USA and/or other countries: Novell and Netware are trademarks of Novell, Inc. Windows is a trademark of Microsoft Inc. APPLE and MacOS are trademarks of Apple Inc. SunOS is a trademark of Sun Microsystems SAA, IBM, OS/2, Netview, S/370, S/390, AIX and DF/SMS are are trademarks of the IBM Corporation. PC Week is published by Ziff-Davis Publishing Co. New York and in the UK by VNU Business Publications. Byte is published by McGraw-Hill Inc. USA Computer Weekly is published in the UK by the Reed Business Publishing Group Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 4
  4. 4. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environment Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 7
  5. 5. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environmentIn its Jan. 1993 report, The LAN Mine, commisioned by Computervision, Business Marketing Services Ltd. (UK) reports LAN Managers: Are poor planners Have unrealistic expectations Consider users the biggest source of frustration "it would be so simple if there were no users" Rate LANs as important or crucial to day to day business All claim LANs increase productivity but only 12% measure it Many expect 100% LAN availability but only 9% achieve it Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 8
  6. 6. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environmentIn a survey of corporate workstation users with an average of 850 machines, KMPG Management Consultancy found that: Running a desktop system over 5-years costs $1,564 Additional items not included in purchase cost $7,830 per workstation per year The real cost of a PC is the person sitting behind it "if the printer breaks down and the support line is busy, there is probably someone in your department who will help. That's the hidden cost." Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 9
  7. 7. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environmentCost per User/Terminal Compass KPMG Gartner ITG Real Decisions Xephon 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 Cost per year ($) Wkstn + Net Workstation 3270 Term Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 10
  8. 8. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environment Low High Avg. Low High Avg. Mainframe s $900 $5,976 $2,127 $0.003 $0.07 $0.03 PC/LANs $3,885 $9,250 $6,982 $0.12 $0.79 $0.45 Mainframes are cheaper Source: ITG, Mountain View, Ca. as reported by Information Week 27 May, 1996 Issue Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 11
  9. 9. Why Manage Workstations ? Industry views are changing Growing realisation of real cost in workstation environmentOrganisation & Technology - OTR UK 15 mins per day per network PC February 1995 1 2 4 16 32 64 128 256 0 2,000 4,000 6,000 8,000 Number of people Number of workstations Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 12
  10. 10. Why Manage Workstations ? Industry views are changing Growing realisation of the true cost in workstation environments After 8-years of giving this presentation It is no longer a cry in the dark ! Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 13
  11. 11. Do Nothing.... Do Something ! More Questions than Answers Issues Threads Administration Security Awareness OPEN Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 14
  12. 12. Quotes If a train station is where the train stops, What's a workstation ? Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 15
  13. 13. Quotes A workstation is a platform where people sit and wonder when the train will finally arrive. After a while they get anxious and start wondering whether they are on the right platform after all. If a train station is where the train stops, What's a workstation ? Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 16
  14. 14. Questions Do you use a workstation ? Is it on a LAN ? Who manages your workstation ? You ? A Local Administrator ? A Central IT/IS/DP Dept. ? Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 17
  15. 15. Users What do you mean I can get the answer from a KICKS application ? Can you recommend a laser print for less than $500 What do you mean you are not co-ordinating 1-2-3 Upgrades ? The boss needs access to the accounts summary from the mainframe ! I've really blown-it, I erased some files I can't unerase ! Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 22
  16. 16. Workstation Challenges Data Distribution Programs Data Auditability Cost Management Virus Protection "Last November we fell foul of the virus. This time we spent 48-hours phoning staff and scanning their PC's for any virus programs" Data Access Backup Disk Serving Data File Record Byte Transparent OPEN NLS PC Week 2/92 Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 24
  17. 17. Workstation Challenges Data Distribution Programs Data Auditability Cost Management Virus Protection Data Access Backup Disk Serving Data File Record Byte Transparent OPEN NLS ... as an aside... Is the virus industry a self fulfilling prophecy ? from PC Week, April 1992... "his company no longer relied on conventional scanning... due to the increase of stealth and polymorphic viruses like the mutating engine." Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 25
  18. 18. Workstation Data/Software Distribution Requirements SystemsManagement Productivity How many copies are we using ? Which Licenses cover this product ? Who is the vendor for this ? SNEAKERNET What software are you running ? What version are you at ? You want me to update 1,000 users this weekend ? Update CONFIG.SYS ? What's a PATH ? Subdirectory, what ? BusinessControl Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 26
  19. 19. Administration The right people for the right job ! Auditability Security Workstation Challenges...... Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 27
  20. 20. Administration The right people for the right job ! Auditability Security Workstation Challenges...... "Security ? The IT Manager deals with that" PC Week March 3rd 1992 Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 28
  21. 21. Administration The right people for the right job ! Auditability Security Workstation Challenges...... In its report, The LAN Money Pit, Forrester Research USA suggests: "Typical support costs for a 5,000 user LAN internetwork are $6.4 million a year compared to $2.3 Million for an SNA Network of the same size." "One LAN with 150 users is better than 10 LANs with 15 users" "$1,270 in support costs per user per year" Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 29
  22. 22. Administration The right people for the right job ! Auditability Security Workstation Challenges...... Microcom LANlord to ease network traffic Microcom is aiming to bring the real-time centralised management of the mainframe to the LAN... with the launch of LANlord. ...LANs are a precious IT investment. Up to 50% of organisations' IT spending is now on LAN support according to research company IDC. Companies can't afford to have one administrator per LAN... The centralised mainframe management model needs to work in the LAN environment. PC Week, May, 1992 Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 30
  23. 23. Administration The right people for the right job ! Auditability Security Print Serving LAN to Host Host to LAN Translation ASCII/EBCDIC Application Access Single System Image 3270 Application Integration Workstation Challenges...... Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 31
  24. 24. ... as an aside... "When Superservers Are the Best Bet" from Datamation, May 1992. This article discussed the evolution of workstations through LAN servers to the current position, where "super" servers provide centralised services, including large scale storage technologies, to diskless, network attached workstations. I can just visualise the announcement: Users sharing the power of a central high speed execution server. Since most people can't use all the power on their desktops why waste all those MIPS just leaving them unused ? Move the power to a central, 200Mhz server which executes all the programs. Back the superserver with dedicated support staff and this has the added benefit of allowing users to get on with the job for which they are paid ! Adapted from A letter by Tom R. Donnelly, Pasadena, CA Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 32
  25. 25. I thought mainframes were dead ? Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 33
  26. 26. I thought mainframes were dead ? DOWNSIZING In most firms solved problems tend to stay solved and many systems don't cry out for new technology. Jim Louderback looks at progress If it ain't broke don't fix it: some jobs are suited to the mainframe Some industry pundits seem to think the mainframe as we know it is going away. By 1999, they insist, the last big hunk of dumb terminal-driving iron will be sent off to the scrap heap. I think that's a bit shortsighted. Networks of peer machines have as much chance of "dinosauring" the mainframes in the next 10 years as the Power PC architecture has of making Intel microprocessors obsolete. First, public and private-sector America has a substantial investment in mainframe-based Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 34
  27. 27. I thought mainframes were dead ? DOWNSIZING In most firms solved problems tend to stay solved and many systems don't cry out for new technology. Jim Louderback looks at progress If it ain't broke don't fix it: some jobs are suited to the mainframe PC Week - May 4th, 1993 Some industry pundits seem to think the mainframe as we know it is going away. By 1999, they insist, the last big hunk of dumb terminal-driving iron will be sent off to the scrap heap. I think that's a bit shortsighted. Networks of peer machines have as much chance of "dinosauring" the mainframes in the next 10 years as the Power PC architecture has of making Intel microprocessors obsolete. First, public and private-sector America has a substantial investment in mainframe-based Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 35
  28. 28. Are you suffering from... Management by Magazine ? THE WORLDWIDE COMPUTING AUTHORITY SEPTEMBER 1992 COMPUTING GOES OPTICAL PAGE 168 Is Unix Dead? Is Unix Dead? B Y T E Best New Notebooks Pages 238, 249 Unix is at a crossroads. Soon, Unix will face its most powerful adversary to date: Microsoft Windows NT. Will Unix Survive ? Turn to page 134 Major Upgrades for Ami Pro and PowerPoint Green Computing saves Money and the Planet UK/ International Edition £1.95 U.K./Lit.8,000 Italy/$3.50 U.S.A A McGraw-Hill Publication/0360-5280 Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 38
  29. 29. Backup and Recovery Assessment Criticality Difficult to recreate Can be recreated with effort Easily recreated High Value Information High High High Medium Value Information High Medium Low Frequency Value Information Medium Low Low Viewpoint from September 1993 Windows User Protect and Survive The real cost of being burgled isn't always immediately apparent. My office was burgled early this year, the felons managing to make of with two PCs, a fax machine and assorted boxed software.... Well, having had six months to ruminate of the disappearance of the said items, .... At a rough estimate I reckon I have wasted about two months out of the last six,... It is only when you desperately need to re-create something that the holes in your backup procedure become readily apparent. We thought we had everything backed up, but (and it pains me to say it) our confidence was sadly misplaced. As personal computers continue to make more of an impact, the computer literacy of the public(criminals included) increases and so does the likelihood of machines and software being stolen. For us, installing our new burglar alarm may have been a case of shutting the stable door after the horse has bolted, but there is no reason why others shouldn't learn from our misfortune. Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 41
  30. 30. How much is your data worth ? % Causes for Data Loss Source: "Digital Storage Systems" 6/1989 0 20 40 60 80 100 User Error Software Error Power Failure Hardware Failure Others Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 42
  31. 31. Backup and Recovery Assessment Criticality Difficult to recreate Can be recreated with effort Easily recreated High Value Information High High High Medium Value Information High Medium Low Frequency Value Information Medium Low Low Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 43
  32. 32. Summary Lots to think about Tackle Todays problems Today If you need order and not chaos Define your requirements ! How many can be achieved ? Next time the phone rings... Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 44
  33. 33. Summary Lots to think about Tackle Todays problems Today If you need order and not chaos Define your requirements ! How many can be achieved ? Next time the phone rings... ...Oh yes, just before you leave... In a September 15th 1993 Gartner Group ATG Research note: "Total Cost of PCs versus X-terminals" The five-year cost of ownership personal computers is $40,000 per user up to $65,000 when including network server resources PCs have a labour/capital ratio of 85:15 Mainframes labor/capital ratio of 20:80 Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 47
  34. 34. Summary Lots to think about Tackle Todays problems Today If you need order and not chaos Define your requirements ! How many can be achieved ? Next time the phone rings... ...Oh yes, just before you leave... In a September 15th 1993 Gartner Group ATG Research note: "Total Cost of PCs versus X-terminals" The five-year cost of ownership personal computers is $40,000 per user up to $65,000 when including network server resources PCs have a labour/capital ratio of 85:15 Mainframes labor/capital ratio of 20:80 Hold on, what was that ? X-terminals?? Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 48
  35. 35. Best of both worlds Modern interface Based on Web browser technology Little or no software distribution Little or no customisation Easily integrated with existing apps. Salvo, WEB3270, etc. S/390 Web servers Low cost of ownership The Network Computer Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 49
  36. 36. The Network Computer Time to think again Ideal for most administrative workers Incorporates JAVA means almost anything is possible Software dynamically loaded Not a bandwidth hog Bar chart applet <2x size of 3270 character version .5 size of 3270 graphics version Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 50
  37. 37. The Network Computer Time to think again Ideal for most administrative workers Incorporates JAVA means almost anything is possible Software dynamically loaded Not a bandwidth hog Bar chart applet <2x size of 3270 character version .5 size of 3270 graphics version Come back next year for another party, this time to celebrate the Network Computer ! Enterprise Workstation Management: From Chaos to Order M. S. Cathcart, IBM UK Ltd. © IBM UK Ltd.1989-1992,1993 Page 51

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