Questions? Email us at contact@castsoftware.com 1
Context
HerrTik, could you first describe Allianz
Austria’s IT departmen...
Questions? Email us at contact@castsoftware.com 2
• An Automated Quality Measurement
System that could regularly deliver o...
www.castsoftware.com
Europe 3 rue Marcel Allégot 92190 Meudon - France Phone: +33 1 46 90 21 00
North America 373 Park Ave...
CAST Customer Story: Interview with Herr Thomas TIK, Allianz Austria
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CAST Customer Story: Interview with Herr Thomas TIK, Allianz Austria

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The insurance management system at Allianz Austria is used to manage over 10 million customers and process 8 million claims a year. Allianz implemented CAST as part of a Quality Management initiative and have seen substantial savings in time devoted to bug correction and have increased user satisfaction.

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CAST Customer Story: Interview with Herr Thomas TIK, Allianz Austria

  1. 1. Questions? Email us at contact@castsoftware.com 1 Context HerrTik, could you first describe Allianz Austria’s IT department and applications? Allianz Austria is a subsidiary of the Allianz Insurance Group. Our insurance manage- ment system is used to manage 10 million customers and process 8 million claims a year the system addresses all activities such as CRM, field sales support, claim manage- ment and processing, workflow...The system has been very successful and it has been sold to an Allianz subsidiary in Europe as well as to some non-Allianz companies such as Swiss Life Germany. Technically, the system operates on 3 platforms: DB2/MVS centrally, DB2/NT in remote offices and Sybase SQL Anywhere on agent laptops. There are 2.5 million code lines written in various languages such as PowerBuilder, C++, Java, and HTML. The Problem What were the challenges you were faced with? As an example, we have 30 developers working on 300 Requests For Change (RFC) per year, which represent 700,000 code lines added or modified. As a result of this fast pace of change, our code base doubled in size between 2001 and 2003. I saw the time my development team was devoting to bug correction increase from 15% to 30%. It be- came clear to us that if we did not get really serious about software quality management, the team would soon have to spend 100% of its time correcting bugs and we would hit the wall. So we decided to launch a major quality management initiative. Could you describe this Quality Management Initiative? We wanted to improve the quality of our ap- plication development activities from several standpoints: processes, software design, programming practices, application architec- ture and documentation. We first defined with the team what our quality goals were in each area. We also identified what our goal attain- ment criteria would be, then how we would actually measure them and finally how we would compensate employees to align their activities with our business goals. As a result, we now regularly appraise projects and employees based on “Quality Certificates” that are granted thanks to the information delivered by our Quality Manage- ment System. The Solution What role does CAST play in your Quality Management System and why did you choose it? We needed two underlying systems to enable our quality initiative: • A Project Management System to manage our development and change management processes and to keep track of each team member’s activities. CAST Forum on Application Intelligence Interview with Herr Thomas TIK Head of Development, Distributed Systems Allianz Austria “We looked at vendors for the Quality Measurement System.We found out that only CAST would deliver the programmable quality measurement system we needed to enforce our company–specific rules.” Herr Thomas TIK,Head of Development Distributed Systems Allianz Austria
  2. 2. Questions? Email us at contact@castsoftware.com 2 • An Automated Quality Measurement System that could regularly deliver objec- tive measurements based on our specific requirements. We developed the Project Management System internally and tied it to our Clear Case Configuration Management System from Rational. It manages half of the information we need. Then we looked at vendors for the Quality Measurement System. We found out that only CAST would deliver the programmable quality measurement system we needed to enforce our company–specific rules. CAST proved to be the only vendor that would perform the analysis of all our different development environments and do it in a consistent man- ner. Furthermore, CAST did not just analyze language layers one-by-one in an isolated manner, but analyzed applications as a whole. This is a key feature for measuring application architecture quality. How did you implement CAST? CAST provided 5 days of consulting to imple- ment the software, including configuring the parsers and the knowledge base. It took us 60 days in total to define the processes supporting our initiative such as the quality assurance requirements and the associated metrics. Finally, we developed the SQL que- ries and reports needed to extract data from the CAST Knowledge Base. It is important to understand how CAST works: traditional quality measurement software only delivers standard metrics based on quality assur- ance theory. CAST analyzes whole applica- tions, stores a multitude of metadata and then allows you to get answers to all sorts of specific application management questions by querying the knowledge base. We thus defined the specific reports we wanted to en- force our quality rules and then programmed the reports into CAST. What is great about CAST is that you don’t just get metrics, you also get an exhaustive list of all the artifacts that are not compliant with your rules. We can then ask our development teams to focus on fixing these specific artifacts. It makes quality assurance truly operational by allowing us to go beyond quality assessment and do actual quality enforcement. Since the quality assess- ment is automated, we were able to analyze 40 projects in 2003 and we will analyze 45 additional ones in 2004. The Results What were the business results of your quality initiative? We now analyze applications weekly and the results are immediately made available to the teams. By tightly integrating configura- tion management, project management and CAST’s application knowledge base, we have reached a very mature level of project and quality management capability. During a given period of time, we precisely know who has done what, what a team member has produced, how much functionality, volume of code and complexity was brought into the system and we get a quality assessment of the work done. Managers can perform in-depth, objective reviews with their teams based on facts and objective information. We have 2 formal employee appraisals per year and 80% of employee bonuses are tied to their perfor- mance in terms of the quantity and the quality of the work produced, as measured by CAST and our project management software. Bonus compensation is 20% of total salary. In terms of “Quality Certificates”, projects reached 73% of quality goals on average last year; the top performer reached 95%. Our improved project management process and the success of our quality initiative have resulted in substantial savings in time de- voted to bug correction and have increased user satisfaction. Overall, we have achieved a 230% increase in application functional- ity with a 20% annual cost reduction over 3 years. “By tightly integrating configuration management, project management and CAST’s application knowledge base, we have reached a very mature level of project and quality management capability.”
  3. 3. www.castsoftware.com Europe 3 rue Marcel Allégot 92190 Meudon - France Phone: +33 1 46 90 21 00 North America 373 Park Avenue South New York, NY 10016 Phone:+1 212-871-8330 Questions? Email us at contact@castsoftware.com Copyright © CAST All Rights Reserved • 00005 3 Conclusion How do you see yourself using CAST in the future? Our future plans include the possibility to extend our insurance management software platform to others so that it can be adopted by several insurance companies. “Our improved project management process and the success of our quality initiative have resulted in substantial savings in time devoted to bug correction and have increased user satisfaction. Overall, we have achieved a 230% increase in application functionality with a 20% annual cost reduction over 3 years.”
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