Airbus Presentation - How They Improved Delivery Speed and Quality

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IT organizations play a key role in enabling their businesses to stay ahead of the competition. Setting and holding vendors to stringent delivery quality targets is one of the key objectives for Alain Ribera, Head of CAE Solutions Center for Airbus Engineering.

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Airbus Presentation - How They Improved Delivery Speed and Quality

  1. 1. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Introduction • IT organizations play a key role in enabling their businesses to stay ahead of the competition. Competitive differentiation becomes even more important in the commercial aerospace industry, where product launches are measured in billions of dollars and software delivery delays due to unforeseen quality problems have a huge impact on business and IT budget. • Setting and holding vendors to stringent delivery quality targets is one of the key objectives for Alain Ribera, Head of CAE Solutions Center for Airbus Engineering. Alain and his team use objective software quality and productivity measurements to transform the way they manage outsourcers, reducing rework and business disruption. 11/04/2011 Page 2
  2. 2. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Speaker Bio - Alain Ribera 11/04/2011 Page 3 Picture MAIN RESPONSIBILITIES IN PRESENT FUNCTION: Head of IDN, Functional Design (CAE) Solutions Center for Engineering Deliver on time cost-effective, secure, high-quality, integrated IS services and IS solutions to support FD Business activity Email: alain.ribera@airbus.com Married, 2 children, 48 years old Nationality: French Location: Toulouse (FRANCE) Airbus Operation SAS since 1991
  3. 3. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. EADS at a glance 11/04/2011 Page 4
  4. 4. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Page 5 EADS In Mill. € ** EADS is in 2009 the largest group in the global aerospace and defence industry. 24.208 30.798 29.901 30.133 31.761 34.206 2000 2001 2002 2003 2004 2005 2006 39.434 2008 40.000 30.000 20.000 10.000 0 2007 39.123 43.300 42.822** 2009 45.752 2010 Page 5 11/04/2011
  5. 5. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Page 6 • Globally leading aircraft manufacturer • Since 2000, Airbus commercial deliveries grew by 60 % • Backlog more than doubled in one decade (now equaling 6 years of production) • Europe´s leading space provider • Largest space employer in France, Germany, Spain and the UK • Having increased its revenues 2x and EBIT 4x since the year 2000 • Leading helicopter manufacturer • Accounting for 1/3 of the global helicopter fleet • Having delivered about 4,000 helicopters throughout the past decade • Worldwide leader in security systems and Europe's leading UAV provider • Over 234 Eurofighter aircraft delivered (as of Sept. 2010) • Having more than doubled its EBIT & Return on Sales over the last 5 years EADS Divisions The Four Firm Walls EADS is built on Page 6 11/04/2011
  6. 6. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Airbus a global company…. Madrid Madrid Sevilla Cadiz Page 7 11/04/2011
  7. 7. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. The Airbus Way Page 8 …with global outreach 1global company 3customer support centres 4training centres 5spares centres 9engineering design centres 16 manufacturing sites 20languages 24 hour customer support (365 days a year) 50flight simulators more than 88 nationalities 160 offices 323 customers 250 resident customer support managers 341 operators More than 6,500aircraft delivered 52,500 employees Page 8 11/04/2011
  8. 8. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Industry challenges and the role of IT • Key Challenge: Fierce competition in global commercial airline business • Time to market with new innovative products is critical to business to stay ahead of competition • The role of IT in helping the business fight those challenges: • Carefully manage all our investments • Increase strongly IT projects portfolio • Strong expectations on Delivering on Time, Cost and Quality Page 9 11/04/2011
  9. 9. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. ICT Vision & Mission ICT Vision ICT is recognized as the IS Partner to the Airbus business, sharing common targets and goals, providing an in-depth knowledge of the Airbus Business combined with IS-expertise. Our Mission • Provide robust & efficient IS Services. • Guide Airbus in optimizing and aligning its business processes in order to address current and future challenges, enabling Airbus to be more efficient, faster and greener. • Translate Business Processes into an effective IS Solution. • Drive standardization and re-use through a harmonized and unique sustainable Enterprise Architecture • Enable innovation through effective use of State of the Art IS Technologies ICT - Your Business Process Enabler Page 10 11/04/2011
  10. 10. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. ICT Organisation Page 11 11/04/2011
  11. 11. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Develop (ID) missions and Objectives Supporting and improving the Airbus Development process Key for success: clear Service Level Agreements contracted with our customers, including a continuous improvement strategy • Architecture, Integration & Standardization: Design ID systems in the most simple and efficient way, manage integration between systems and reduce the complexity through standardization. • Functional Design Solutions: design, build, deploy & support FD solutions • Configuration Management & A350/A400 Solutions design: build and deploy PLM solutions for configuration management areas with accountability for EM/A350/A400M/A 30X customer relationship • A/C Design & Integration, DMU & A380 solutions: design, build and deploy PLM solutions for aircraft design & Integration / DMU areas with accountability for EM/A380/LR/SA customer relationship • Application Services: support existing applications for PLM and NSD area • Operational Support: efficient methods, guidelines, toolsets support to ensure optimal working environment for all the Airbus users of our “in-use” CAD/PDM/CM/shop floor applications (with SLAs). Page 12 11/04/2011
  12. 12. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Functional Design summary • Functional Design • is about turning the design requirements into functional solutions • aims at considering the A/C as a whole • is mainly about A/C Concept Phase • Functional Design includes projects related to: • Consequences: • Large number of disciplines  Large number of processes / tools • Heterogeneous Engineering Environment  Large number of IS technologies • Permanent increase of modeling and simulation (to decrease physical test) Page 13 11/04/2011 Aerodynamic Loads Structural Analysis System Architecture Multidisciplinary Optimization
  13. 13. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. IDN Organization IDO Operational Support IDD A/C Design & Integration, DMU & A380 Solutions IDC Conf. mngt & A350/A400 Solutions IDS Application Services ID – Develop IDA Architecture, Integration & Standardization IDNB FD Business Applications Solutions Centre IDNC FD Scientific Computing Solutions Centre IDNK FD Business Framework Solutions Centre IDNT FD Transversal Services •Transversal Project/Product Mgmt •FD Architecture, FD Portfolio Mgmt •Supplier mgmt •Quality •IDN Continuous Improvement IDN CRM Sophie Genin- Grenet IDN Functional Design Solutions Alain RIBERA Page 14 11/04/2011
  14. 14. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. IDN environment • Size of the team: 45 internals • Annual turn-over average: 25M€ • Location: Germany, India, France • Outsourcers: • 3 major contracts currently operated by • SOPRA Group for Project Lead services • Thales IS in partnership with TCS for Development, Maintenance and Support services • Infosys Ltd for Test and Quality services • All contracts are service catalog based, fixed priced, ex-situ • Offshore services in India with Thales & TCS as well as with Infosys • 200 to 250 applications running • 150 COTS used • Average life of an application : 10-15 years • Technologies very diverse, from old ones designed in the 1970s to very recent ones Page 15 11/04/2011
  15. 15. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. FD ADMS BUNDLE Application Development Maintenance and Support SAT BUNDLE Software Acceptance Testing ICT Project Leaders BUNDLE Solution Definition Solution Development Supplier Integration Supplier Acceptance IS Integration IS Acceptance Business Acceptance M5 M7 M9 M10 M10a Deployment M11 M12 M13 Commitment Development Launching Begin Integration Begin Acceptance Test Go ahead for deployment Final acceptance EIS Concept Phase Project Launching M3 Page 16 FD ADMS Run mode IDN sources roughly 80% of its activities through so called Bundles Page 16 11/04/2011
  16. 16. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Objectives of Software Acceptance Testing (SAT) Bundle • GLOBAL SOFTWARE ACCEPTANCE service • QUALITY MEASUREMENTS service • based on defined processes, methods, tools and organization. • TARGET: All Airbus IDN applications portfolio • About 30 assessments/year (= # of projects run by IDN) Currently operated by INFOSYS Technologies Limited Page 17 11/04/2011
  17. 17. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. SAT BUNDLE Scope of SAT Bundle : Activities Solution Definition Solution Development Supplier Integration Supplier Acceptance IS Integration IS Acceptance Business Acceptance M5 M7 M9 M10 M10a Deployment M11 M12 M13 Commitment IS Acceptance Support after IS acceptance Factory Acceptance Quality Expertise Operational service OS1 : IS Acceptance Operational service OS2 : Quality Expertise Development Launching Begin Integration Begin Acceptance Test Go ahead for deployment Final acceptance EIS Quality Gate TD M9 M10 M10a Integration platform Validation platform Page 18 11/04/2011
  18. 18. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Application assessment Quality Gate Outsourcing control The Quality cycle Quick Win Works DMZRéseau interne AI Factory Serveurs de calcul Serveur de données Serveur de restitution Consultation web Serveur de sauvegarde IDN •Applications (ex: Nectar) •Departments: IDNx •Other dpts from ID Key users ID Project Leaders Dashboard, Reports IDNx managers  Std enforcement  Early ID of violations  Drill down to root cause  Remediation plans  New source code delivery Source Code Delivery: Feature request from IDN to Infosys Value Delivery: IDN Project Leaders SAT Bundle PROJECT DELIVERY Quality Expertise Page 19 11/04/2011
  19. 19. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. CAST Analysis Results Page 20 11/04/2011
  20. 20. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Overall Insight – Application Health Page 21 11/04/2011
  21. 21. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Factor MyTest v1.0 Score MyTest v1.1 (C++) Score Status MyTest v1.1 Score Status Performance 3.07 3.07 3.17 All scores are on a scale of 4 Criteria Score v1.0 v1.1 (C++) Status Score v1.1 Status Observations Efficiency – Expensive Calls in Loops 1 1 1.67 Efficiency - Memory, Network and Disk Space Management 4 4 3.82 Efficiency - SQL and Data Handling Performance 4 4 4 Complexity - Dynamic Instantiation - - - 4 Complexity - SQL Queries 3.71 3.71 3.71 The Performance has to be improved ,focus on loop structures Legend Low Risk Between 99% and 100% of acceptable objects High Risk Between 70% and 90% of acceptable objects Moderate Risk Between 90% and 99 % of acceptable objects Very High Risk Between 0% and 70% of acceptable objects Overall Insight – Performance scorecard Page 22 11/04/2011
  22. 22. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Drill Down Rules in violations Top 10 violations Page 23 11/04/2011
  23. 23. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Application Trend Observations •The Maintainability has improved from last version Page 24 11/04/2011
  24. 24. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Action Plan Example Category Improvement Suggestion Priority Difficulty Performance • Method invocation inside the loop should be avoided. • Unnecessary objects creation should not be there in the classes. • try/catch blocks should not go inside the loop. In this scenario, we can place the loop inside the try/catch block. • Declare all methods that are using non instance fields as “static”. High Medium Low Page 25 11/04/2011
  25. 25. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. • IT partners are committed to deliver on expected quality • And we are able to measure part of it • Consistency in project delivery • Continuous improvement of application quality, on time and on budget • Transparent, fact-based, measurable, actionable data • Keep control on maintenance • Risk management: through action plans implementations along delivered releases • User Satisfaction • But… very difficult to assess clear ROI > QUALITY is a MUST HAVE! The positive impact of Software Quality Measurement Page 26 11/04/2011
  26. 26. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Implementation challenges Lessons learnt: • CAST is a project on its own: don’t neglect the implementation process • Need an appropriate organization (with the right level of people) • Position CAST at the right place in the build chain • Clearly define roles between the client, the operator of the platform and the outsourcer • Value comes from the recurrence of the process Page 27 11/04/2011
  27. 27. © AIRBUS Operations S.A.S. All rights reserved. Confidential and proprietary document. Plans for the future  Future steps towards world class software quality • Consolidate SLAs for future contracts • Implement Delivery Gate through major rules violations detection • Extend service usage in Airbus through ICT Governance support • Extend CAST usage for Function Point Analysis Page 28 11/04/2011
  28. 28. Product – Structural Quality Metrics Most enterprises measure everything but the product delivered to the business CAST Application Intelligence Platform (AIP) measures the product itself Robustness Performance Security Changeability Transferability Size Planning Estimation Scheduling Time Tracking Cost Tracking ProductProcess Time & Duration Effort & Budget Function & Scope Size & Quality Requirements Earned Value User Acceptance Usability CAST AIP
  29. 29. Benefits Security Robustness Performance Transferability Changeability Maintainability Effort Estimation Function Points Artifacts, LOCs Higher customer satisfaction  Reduce outage  Improve end-user performance Impact on Business Impact on IT Higher IT productivity  Detect defects earlier  Improve QA efficiency CAST Measures Superior IT Management Visibility  Encourage desired behavior; earlier and better decisions Product SizingCost DriversRisk Drivers Increased speed to market  Spend more on innovation  Increase IT responsiveness Factual communication  Understand IT unit costs  Improve IT asset productivity Lower maintenance costs  Fix problems once for all  Control SME lock-in Smarter resource allocation  Allocate budget  Control sourcing costs
  30. 30. Actionable visibility for all CAST Application Intelligence Center CAST Application Intelligence PlatformTM  AI Management Studio  Knowledge Base  Approx one thousand rules and best practices CxO & VP, … Dashboard, reports PM, QA, Architects…  Std enforcement  Early ID of violations  Drill down to root cause Dev Teams, Suppliers  Remediation plans  Documentation Delivered Source Code:  Cobol, CICS,IMS, Cobol, DB2..  J2EE, .NET and all Major RDBMS  Web Apps, BI, EAI..  PSFT, SIEBEL, SAP, OBS, AMDOCS.. 3rd party analyzers CAST Native Analyzers (28) CAST Application Analysis Engine CAST UA scripts
  31. 31. The CAST Ecosystem Major Service Providers Use and Promote CAST 250+ Global Enterprises Rely on CAST Analysts Strongly Endorse CAST
  32. 32. More information: www.castsoftware.com blog.castsoftware.com Twitter: @OnQuality Facebook: facebook.com/castonquality

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