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"Lean Six Sigma & Process Improvement for Customer Experience

by on Mar 09, 2010

  • 3,193 views

"Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as DMAIC and DFSS, to ensure that all the processes ...

"Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as DMAIC and DFSS, to ensure that all the processes focused on, are the ones that are most important to the customer.

At LSS & Process Improvement for Customer Experience Summit you will learn how to:
Maximize the Effectiveness of VOC Methodologies to Improve Customer-Related Processes
Increase Business Value by Incorporating Customer Feedback into Newly Developed Products and Services
Improve the Performance of Critical Processes by Obtaining a Baseline Measure of Satisfaction Levels
Gain Competitive Advantage by Leveraging Feedback Data"

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"Lean Six Sigma & Process Improvement for Customer Experience "Lean Six Sigma & Process Improvement for Customer Experience Document Transcript