1. Coaching of COACHES; Training of
TRAINERS or Mentoring of MENTORS.
1. “Systems Thinking”
Applicable to Engineering & Manufacturing, Services. Or Tech­
nology Firms. Any Business where key­staff have to handle
complexity of knowledge, understanding and weigh many op­
tions before balanced decision making.
2. “the stimulus factor” for Creativity, Innovation
& Motivation
No one can be motivated. However by interacting, under­
standing and introducing periodic ‘stimuli’; people can be con­
stantly ‘activated’ to do the ‘task’ at that point iin time for that
purpose.
3. “Teams that Execute”
Execution and Delivery happens from Teams. Measuring, Man­
aging and Monitoring the nexus between …
a. Intangibles and HR; behavioural of Individuals & teams.
Job descriptions; Compensation, Manpower Planning,
Competency mapping, performance appraisal; learning
diaries; skills repository, reward & recognition systems,
motivation & mentoring … AND …
b. Tangibles. Finance for non­finance professionals, Project
Management & Continuous Process basics; team composi­
tion, task allocation to teams; team role descriptions;
team SWOT; costing, Cap.Ex. & resources, Income, Rev­
enue, Profit and/or Cost Centres; TCO, ROI, Ratios &
Metrics, Profitability and propitiation of work.
4. “Enterprise Intelligence Development”
Call it BI (Business Intelligence); KM (Knowledge Management)
or LMS (Learning Management Systems) or an Enterprise IQ +
EQ. Plan, Design, Evolve, Test, Implement, Integrate,
Mentoring, Audit, Monitor & Support INTERNAL­STAFF efforts.
NOTE : * In each case 1­day batch of 20 (more days, more batches ...) on­site. Travel +
Stay etc. extra.
** In all cases we have an OPTIONAL (on per­month subscription) PLATFORM,
FRAMEWORK, SOFTWARE, TOOL & ENABLER .. to EXEUCTE and DELIVER on the
above promises ­ with the TRAINED group ­ over a quarter, 6 months, 1 year or
longer as may be appropriate to achieve pre­defined goals.
Casper Abraham
Principle Consultant
casper@edgevalue.com
Cellphone : 91­98450 61870
Edgevalue
62­B Modi Residency, Millers Road, Benson Town
Bangalore 560 046 INDIA

2. 1. Systems Thinking
Manufacturing Systems Thinking Systems thinking is the process
Cash
Cash
Cash
of understanding how things
Waste
R &D or Suppliers
Storage
influence one another within a
Pate nt
Design
Ava ilability
Acquisition Customers Materia ls
Storage
Working
Storage whole.
Engineer ing
Testing
Prototype
Finished
Storage In manufacturing, systems
thinking examples include
Make to
Obsolescent
or
Non­moving
ecosystems in which various
Make to stock Storage
order
C apacity
Materia l elements such as buying, selling,
Master Procurement
BOM, Recipe or
Formu lation
Make
Cash production, people, and financing
x N
BO M, Recipe or
Formulation
Job
Monitor ing
Buy
work together to add­value or
Ava ilab ility
lose­money.
Plant
Asse mbly Lines
Workflow
Job
Scheduling
Fin ishing In Service organizations, systems
Packag ing
© Casper Abraham 2010
Sampling
for Quality
Testing
consist of people, structures, and
processes that work together to
make an organization healthy or
unhealthy
1. ‘A’wareness
In 1­day training on­location, at­site ­ or more days more
batches ­ make top & middle management aware of the
WHOLE view. Types of Systems. Systems that impact other
Systems. Systems Theory & Practice.
2. ‘A’lignment
As many training­days as required to create a systems map
specific to your Business. List and Number the systems. List all
the Profit and Cost centres; teams & business units. List key­
decisions in each system. List cause and effect of key­decision.
Create an relationship & impact map across systems. Get to
know our practical Evextra PLATFORM, tool, framework, meth­
odology & enabler. Align and Agree on goals, time frames,
deliverables, commercials, decision­quality norms, measures &
metrics.
3. ‘A’ssimilation
Provide access to OUR PLATFORM for selected 20+ of YOUR
staff; over 3, 6 or 12 months or on­going annual services test
individual or group decision making across impact on other
systems. Obtain impact from other systems. Improve on Sys­
tems and multi­System impact. Put in place a Balanced Score­
card like thinking; better decision making; less risk; improved
bottom­line.

3. 2. the stimulus factor
Motivation does
nonexistent ­ you can
take the horse to the
water but you can’t
make it drink.
Business Organisations
waste a huge amount of
money in ‘Motivation’ and ‘Soft­skills’ training without
understanding the underlying principles of human
behaviour.
Stimulus is a means of continuously introducing
elements into thought process of every individual and
workflow of every team to keep innovation, workforce
morale on track; while NOT compromising on Work
Efficiencies, Production Quality & Output.
1. ‘A’wareness
In 1­day training on­location, at­site ­ more days more batches
­ make all employees aware of how to ‘motivate’ themselves.
Why conventional programmes don’t work after some time.
Why the flavour of the month is useful only for a month.
Where there is ‘hope’; we’ll find a way; we’ll make that ‘hope’,
‘happen’ .. some day.
2. ‘A’lignment
As many training­days as required ... create a organisation
supported list of stimulus options. Customised this list with
‘deletions’ or ‘additions’ for each team. Customise this further
for each individual. Get to know our practical Evextra PLAT­
FORM, tool, framework, methodology & enabler. Align your goal
s to our platform.
3. ‘A’ssimilation
Provide access to OUR PLATFORM for all YOUR staff; over 3, 6
or 12 months or on­going annual services
On a periodic basis ­ determined by each individual ­ monitor
Fisher diagrams as a graph of current motivation.
On a need basis Mentor the de­motivated mentors cross the
line; Mentor the motivated ones to achieve more.

4. 3. Teams that Execute
Individual gets. Teams deliver.
An individual can lead, follow, Organisations who don’t “Get
plan, design, invest, finance, this”; fail to EXECUTE regaulary.
buy, sell and do this thing and Projects slip. Penalties incurred.
the other thing; however Costs escalate. Deadlines are not
ONLY ... met. Customer confidence drops.
1. ‘A’wareness
In 1­day training on­location, at­site ­ one day for each team ­
­ John Adair decades ago stated that the Manager manages
only these 3 things; the individual, the team and the task. His
fundamentals have been forgotten. What makes a team.
Sport­like­Coaching. Leadership. Succession Planning. The
Work must go on. Costing. Finance for non­finance. HR for
non­HR. Production for non­manufacturing; Logistics for non­
logistics etc.
2. ‘A’lignment
As many training­days as required. Get to know our practical
Evextra PLATFORM, tool, framework, methodology & enabler.
Establish clear Profit, Cost, Revenue or Investment Centres and
norms for each. Create organisation­wide team comparison
metrics. Finance metrics. Learning metrics. Growth metrics.
People performance numbers. Adapt these for each Team.
3. ‘A’ssimilation
Provide access to OUR PLATFORM for all YOUR staff; over 3, 6
or 12 months or on­going annual services
On a periodic basis ­ determined team performance. Tangible
metrics and intangible B.A.R.S. based feedback.

5. 4. Enterprise Intelligence
Geography? Water?
Soil?
Sunlight?
Season?
Cost?
Manure? Quality?
Quantity?
A green thumb!
In life Anything grows. What’s behind the Growth?
Despite any effort a A wide array of ecosystems.
Business Invested in will Never visible. Always ­ and
grow; despite HR people will apparently ­ independent of
grow; if you have a good each other and perhaps NOT
product sales will happen. even known to the other.
1. ‘A’wareness
In 1­day training on­location, at­site ­ the collective average IQ
and EQ of your individuals is the Enterprise IQ. If they don’t
get it; you don’t get it. BI (Business Intelligence); KM (Knowl­
edge Management); Training Effectiveness; Learning Organisa­
tions all lead to ensuring that you have an LMS (Learning Man­
agement System). Why should anyone share their know­how?
2. ‘A’lignment
As many training­days as required ... CxO’s, ADMIN, HR, ICT
and OP.HEADS to have an LMS Roadmap.
What needs to be learnt? Why? By whom? By when? How is
this going to be achieved individually or collectively?
What are the barriers ­ language, infrastructure, PC access,
mobile access, home access, content, relevance, on­demand ...
Understand OUR PLATFORM and how all this can be achieved.
3. ‘A’ssimilation
Provide access to OUR PLATFORM for all YOUR staff; over 3, 6
or 12 months or on­going annual services
Do­it­yourself ... or ... Managed Services. Systems for captur­
ing ‘content’ of consistent quality and quantity; structured
uploads; searchable enterprise­wide access. A pre and post
assessment of efficacy in any such effort.