THE LEAN COMPANY@arsagilis
About meMichael Chik                         Amnesty InternationalCSM, CSP, Prince2 Practitioner,      Macmillan Cancer Su...
Introductions@arsagilis
Introductions@arsagilis
Guidelines@arsagilis
Training objectives@arsagilis
Let’s start with some fun …@arsagilis
Sequential Design               > Build process@arsagilis
Sequential Design & Build process  Talk tocustomers             Analyse              needs                       Write /  ...
Design > Build: Instructions@arsagilis
As investor, I want…Have you read your brief?@arsagilis
Questions?@arsagilis
@arsagilis
Retrospective@arsagilis
Inspect & Adapt                     process@arsagilis
Build > Measure > Learn                          Launch /                           release@arsagilis
PDCA: Instructions@arsagilis
As investor, I want…Have you read your brief?@arsagilis
Questions?@arsagilis
@arsagilis
Retrospective@arsagilis
Introduction to Scrum@arsagilis
The Scrum Framework3 Roles• Product owner• Scrum Master• Dev Team 3 Documents                • Product backlog            ...
The Pillars of Scrum                  Development Scrum Master                          Product Owner                     ...
Roles: Product Owner@arsagilis
Roles: Development Team@arsagilis
Roles: Scrum Master@arsagilis
Documentation: Product Backlog@arsagilis
The Scrum Universe                            Project Team             Stakeholders                      Stakeholders  Sta...
Scrum in a Nutshell@arsagilis
Traditional IT dev process@arsagilis
Tech 1Current Dev Process in IT                                 Dev team                                                  ...
Scrum IT dev process@arsagilis
In other words …    EXPECTED         REALITY           SOLUTION    Objectives      Objectives         Objectives        ● ...
Scrum in a bigger Nutshell@arsagilis
Becoming more Agile@arsagilis
The story so far@arsagilis
Before Agile               Winston Royce, 1970@arsagilis
Winston Royce on Waterfall“       ... The implementation        described above is        risky and invites        failure...
Agile – New and Shiny?@arsagilis
“       Plans are useless,        but planning is        everything                                               ”       ...
Every company is going LeA(n)gile@arsagilis
What is Agile about?@arsagilis
Which One Is Riskier?                  Plan                             Build    Waterfall                                ...
Agile ManifestoIndividuals and          Process and                  overinteractions             toolsWorking            ...
Cross-functional teams                                                                 We are                             ...
Why cross-functional teams?@arsagilis
Autonomy & Purpose@arsagilis
Metrics that matter@arsagilis
Agile Culture@arsagilis
Many agile practices@arsagilis
Agile in perspective                Learning              organization                  Lean                 Agile        ...
What does this mean forCan Moonpig become LEAN?@arsagilis
Agile & Lean Product Development@arsagilis
Start with the WHY!                                         Why             Book: Start with Why: How   How             Gr...
Create a hypothesisWe believe that peoplelike ________ have a             (enter customer type)need for / problem doing___...
Analyse the problem – A3@arsagilis
Measure your success / failures                                                 AARRR!!!             Book: Lean Analytics:...
State conditions of acceptance(required) We will know we have succeeded when ________, or ________,    (measurable outcome...
Decide on a MVP / MMF@arsagilis
Validate it!@arsagilis
Agile UX Process @ Moonpig  Idea         Let’s talk more           Prototype Test              ValidatedIdea    Idea   Ide...
Can we make this happen at                    ??Short answerLonger answer@arsagilis
Case Study@arsagilis
Lastminute.com@arsagilis
Lastminute.com                 Source: lastminute.com@arsagilis
The Challenge – From 80 (worthless)ideas to 3 – 5 high value solutions in aweek….        Customer lifecycle from “inspirat...
Cross-functional team                        Source: lastminute.com@arsagilis
Lightweight process                Collaborative     MVPCustomer involved        Design & build                           ...
Continuous user testing             Source: lastminute.com@arsagilis
Quick iterations                                          SEO friendly   breadcrumbingNew top secret             Strike th...
@arsagilis
Got questions? Call Me Maybe!Michael ChikCSM, CSP, Prince2 Practitioner,PMP, Certified Coach, CertifiedKanban Coaching Pro...
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The Lean Company @ Moonpig.com

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Slides for 1-day training course: "Introduction to Lean and Agile for managers and stakeholders at Moonpig.com"

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Transcript of "The Lean Company @ Moonpig.com"

  1. 1. THE LEAN COMPANY@arsagilis
  2. 2. About meMichael Chik Amnesty InternationalCSM, CSP, Prince2 Practitioner, Macmillan Cancer SupportPMP, Certified Coach, Certified Plan InternationalKanban Coaching Professional, Crisis UKNLP Practitioner and Organiser ofthe London Scrum User Group Ben & Jerry’s Moonpig.com Siemensmichael@arsagilis.comTwitter: @arsagilis Disneyhttp://linkedin.com/in/michaelchik Photobox@arsagilis
  3. 3. Introductions@arsagilis
  4. 4. Introductions@arsagilis
  5. 5. Guidelines@arsagilis
  6. 6. Training objectives@arsagilis
  7. 7. Let’s start with some fun …@arsagilis
  8. 8. Sequential Design > Build process@arsagilis
  9. 9. Sequential Design & Build process Talk tocustomers Analyse needs Write / draw plan Build Test Launch@arsagilis
  10. 10. Design > Build: Instructions@arsagilis
  11. 11. As investor, I want…Have you read your brief?@arsagilis
  12. 12. Questions?@arsagilis
  13. 13. @arsagilis
  14. 14. Retrospective@arsagilis
  15. 15. Inspect & Adapt process@arsagilis
  16. 16. Build > Measure > Learn Launch / release@arsagilis
  17. 17. PDCA: Instructions@arsagilis
  18. 18. As investor, I want…Have you read your brief?@arsagilis
  19. 19. Questions?@arsagilis
  20. 20. @arsagilis
  21. 21. Retrospective@arsagilis
  22. 22. Introduction to Scrum@arsagilis
  23. 23. The Scrum Framework3 Roles• Product owner• Scrum Master• Dev Team 3 Documents • Product backlog • Sprint backlog • Burndown charts 4 Meetings • Sprint planning • Sprint review • Sprint retrospective • Daily scrum meeting @arsagilis
  24. 24. The Pillars of Scrum Development Scrum Master Product Owner Team The Process The How, the How The What and the When Much and the Who (not how much)@arsagilis
  25. 25. Roles: Product Owner@arsagilis
  26. 26. Roles: Development Team@arsagilis
  27. 27. Roles: Scrum Master@arsagilis
  28. 28. Documentation: Product Backlog@arsagilis
  29. 29. The Scrum Universe Project Team Stakeholders Stakeholders Stakeholders Scrum Team Stakeholders Scrum Product Master Owner Dev Team 7 people (+/- 2)@arsagilis
  30. 30. Scrum in a Nutshell@arsagilis
  31. 31. Traditional IT dev process@arsagilis
  32. 32. Tech 1Current Dev Process in IT Dev team Tech 2 sprint Tech 3 planning Tech backlog Project 1 Project 4 Project 1 Project 2 Product Big bug Owner Task 1 Task 1 Product Project 2 backlog Project 4 Project 4 Big bug Stakeholders, Project 4 Big bug projects & Task 1 tasks Big bug Dev team working Sprint backlog Task 1 on items in sprint Bug 1 backlog Bug 1 Improv 1 Improv 1 Sprint Release outcome CI Board Bug 2@arsagilis
  33. 33. Scrum IT dev process@arsagilis
  34. 34. In other words … EXPECTED REALITY SOLUTION Objectives Objectives Objectives ● ● ● Feedback Feedback ● ● ● Starting point Starting point Starting point@arsagilis
  35. 35. Scrum in a bigger Nutshell@arsagilis
  36. 36. Becoming more Agile@arsagilis
  37. 37. The story so far@arsagilis
  38. 38. Before Agile Winston Royce, 1970@arsagilis
  39. 39. Winston Royce on Waterfall“ ... The implementation described above is risky and invites failure. ” Winston Royce, 1970 Winston Royce, 1970@arsagilis
  40. 40. Agile – New and Shiny?@arsagilis
  41. 41. “ Plans are useless, but planning is everything ” US President Edward D. Eisenhower, 1957@arsagilis
  42. 42. Every company is going LeA(n)gile@arsagilis
  43. 43. What is Agile about?@arsagilis
  44. 44. Which One Is Riskier? Plan Build Waterfall Test Review Deploy Plan Plan Plan Plan Build Build Build Build Agile Review Deploy Test Test Test Test Review Review Review Review@arsagilis
  45. 45. Agile ManifestoIndividuals and Process and overinteractions toolsWorking Comprehensive oversoftware documentationCustomer Contract overcollaboration negotiationResponding to Following a overchange plan@arsagilis
  46. 46. Cross-functional teams We are 6 months slow! John Robert Jessica Release I am fast!I’m a bit slower! 4 months We are a lot faster! John Robert Jessica Release @arsagilis
  47. 47. Why cross-functional teams?@arsagilis
  48. 48. Autonomy & Purpose@arsagilis
  49. 49. Metrics that matter@arsagilis
  50. 50. Agile Culture@arsagilis
  51. 51. Many agile practices@arsagilis
  52. 52. Agile in perspective Learning organization Lean Agile XP, Scrum, Crystal, RUP, DSDM...@arsagilis
  53. 53. What does this mean forCan Moonpig become LEAN?@arsagilis
  54. 54. Agile & Lean Product Development@arsagilis
  55. 55. Start with the WHY! Why Book: Start with Why: How How Great Leaders Inspire Everyone to Take Action What By Simon Sinek@arsagilis
  56. 56. Create a hypothesisWe believe that peoplelike ________ have a (enter customer type)need for / problem doing________ .(need / action / behaviour)@arsagilis
  57. 57. Analyse the problem – A3@arsagilis
  58. 58. Measure your success / failures AARRR!!! Book: Lean Analytics: Use Book: How to Measure Data to Build a Better Anything: Finding the Value Startup Faster of Intangibles in Business By Alistair Croll & Benjamin By Douglas Hubbard Yoskovitz@arsagilis
  59. 59. State conditions of acceptance(required) We will know we have succeeded when ________, or ________, (measurable outcome) (observable outcome) which will contribute to ________ . (KPI) @arsagilis
  60. 60. Decide on a MVP / MMF@arsagilis
  61. 61. Validate it!@arsagilis
  62. 62. Agile UX Process @ Moonpig Idea Let’s talk more Prototype Test ValidatedIdea Idea Idea Metrics Idea Idea Idea Hypothesis Sketch Wireframes Responses ResultsIdea Idea Paper Data Wireframe Metrics prototypesIdea Idea Idea Goals Mockup GoalIdea Idea Product BacklogIdea Idea Idea Metrics Idea Problem WireframesIdea Idea DesignsIdea Idea Goal@arsagilis
  63. 63. Can we make this happen at ??Short answerLonger answer@arsagilis
  64. 64. Case Study@arsagilis
  65. 65. Lastminute.com@arsagilis
  66. 66. Lastminute.com Source: lastminute.com@arsagilis
  67. 67. The Challenge – From 80 (worthless)ideas to 3 – 5 high value solutions in aweek…. Customer lifecycle from “inspiration for travel” to post travel “sharing” Target customers invited to breakfast interviews over 1 week Source: lastminute.com @arsagilis
  68. 68. Cross-functional team Source: lastminute.com@arsagilis
  69. 69. Lightweight process Collaborative MVPCustomer involved Design & build Incremental shipping FAIL FAST Source: lastminute.com @arsagilis
  70. 70. Continuous user testing Source: lastminute.com@arsagilis
  71. 71. Quick iterations SEO friendly breadcrumbingNew top secret Strike though Expanding touch design pricing photo gallery Mobile exclusive Mobile specific Call or book online pricing search results (capability) (capability) Source: lastminute.com @arsagilis
  72. 72. @arsagilis
  73. 73. Got questions? Call Me Maybe!Michael ChikCSM, CSP, Prince2 Practitioner,PMP, Certified Coach, CertifiedKanban Coaching ProfessionalNLP Practitioner & Organiser ofthe London Scrum User Groupmichael@arsagilis.comTwitter: @arsagilishttp://linkedin.com/in/michaelchikSlides available @ http://www.slideshare.net/casmaron/the-lean-company@arsagilis
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