Using Facebook to Grow Your Business

The 4 P’s of marketing (product, price, place, promotion) still exist, but the 3 R’s (relevant, real, responsive) are rising quickly in a web 2.0 world, and will result in a 4th R—relationship ©2009 Fluid Studio

©Fluid Studio, 2009

Demographics Females 18-25 led Facebook’s of Facebook demographic categories this month, users adding over 700,000 monthly active users to over 12.8 million. In addition, women over 45 showed strong growth, while increases in males over 35 were lower. However, on the whole, we see that Facebook is still growing most quickly percentage-wise amongst users over 45 – an interesting demographic trend that started earlier this year ©2009 Fluid Studio

11 Business 1. Branding Beneﬁts of Using Facebook Facebook can be a great resource Applications for generating brand awareness. It can help build relationships with your prospects and clients. ©2009 Fluid Studio

11 Business 4. Reputation Management Beneﬁts of Using Facebook Facebook can be a useful tool for Applications listening and responding to what users are saying about you and your brand. ©2009 Fluid Studio

11 Business 5. New Customer Acquisition Benefits of Using Facebook Facebook provides an opportunity Applications to find consumers you may have not otherwise discovered (based solely on their interests and affinity alignments). ©2009 Fluid Studio

11 Business 8. Access to the social world and Benefits of its inherent value (the "in" factor) Using Facebook Consider the following scenario: a potential Applications prospect could be doing research on your brand or organization and may use Facebook to see if you have a presence there. Then they see that you have a Facebook profile and see a number of positive posts about your brand. This in turn can shape their opinion and could end up being one of many deciding factors as to why the prospect selects you over a competitor. The perception that Facebook is "in" and the fact that you are using Facebook could help influence the perception of your brand. ©2009 Fluid Studio

11 Business 10. Feedback Mechanism Beneﬁts of Using Facebook Using Facebook and the various Applications applications available can help you understand consumer behavior based on the sharing of content and commentary on the social networking site. ©2009 Fluid Studio

11 Business 11. Build Business Use Cases Benefits of Using Facebook Facebook can provide you with Applications an opportunity to build successful business cases as you target specific vertical markets with specific business objectives. ©2009 Fluid Studio

According to a “Social media sites continue to be study released an important source of community in January 2009 connection, and savvy retailers by Rosetta, an are reaping the beneﬁts of interactive Facebook’s rapid extension into new marketing agency, demographics, such as Gen X and 59 of the 100 seniors,” said Adam Cohen, partner top retailers with Rosetta’s consumer goods and have a Facebook retail practice. presence. ©2009 Fluid Studio

Mr. Cohen said “It’s important that retailers don’t that retailers just slap up a page because everyone should guard is talking about Facebook. An against casual effective presence requires that attitudes toward you carefully consider what your their Facebook customers are looking for, what you presences. would like to communicate, and what role a fan page should play in your overall online strategy.” ©2009 Fluid Studio

General Tips If there's actually evidence that the page administrator is visiting regularly and interacting with the community, the more engaged fans will be (check out the wall on Dell's page). ©2009 Fluid Studio

General Tips Be a good member of the community: promote others even more than you promote yourself. Linking and promoting others is a nice way to show you care about others and can set you apart as an “expert” in the ﬁeld. ©2009 Fluid Studio

General Tips The creative material of your message should be something that people want to share virally with others. Make it newsworthy, controversial, timely, immediately useful, or even humorous. ©2009 Fluid Studio

Tostitos on The concept was simple. Get the Facebook: most rabid, dyed-in-the-wool fans to Case Study compete against each other for the chance to win a $100,000 scholarship for their school. ©2009 Fluid Studio

Tostitos on Tactic: Facebook: Create a Facebook application that Case Study collected fans’ info, a short paragraph about why they should be selected, and a photo showing their school spirit. ©2009 Fluid Studio

Tostitos on Two teams were selected a few weeks Facebook: later, and they began a cross-country Case Study challenge that started in NYC and ended at the Tostito’s Fiesta Bowl on game day. Throughout the challenge, they were ﬁlmed and wrote updates about their experience on the Facebook fan page. ©2009 Fluid Studio

Tostitos on Results: Facebook: Case Study 17,779 people became fans of the Facebook page 56,531 page views 39,477 unique visitors 597 wall posts 1098 entries with photos for the contest 1925 entries to the contest were shared with a friends ©2009 Fluid Studio

Tostitos on Success Tip #1 Facebook: Case Study Give users value Aside from the $100k scholarship (which is admittedly a clear value), Tostitos had high entertainment value. People ﬂocked to the site. ©2009 Fluid Studio

Tostitos on Success Tip #2 Facebook: Case Study Invite (and unite) a community Facebook was a natural fit for this promotion. The first big spike on the fans chart above happened after the schools were announced. When the page first launched, Tostitos had to cast a somewhat wide net with their ad placement. After it was announced on December 7 that Ohio State and University of Texas were the two competing schools, Tostitos refined their ad target down to just current and alums of those schools. ©2009 Fluid Studio

Tostitos on Success Tip #3 Facebook: Case Study (New) content is king! The next big spike in trafﬁc can be brought attributed to status updates. Once the race began, the page lit up with new content on a very frequent basis. This created news feed items and gave fans a reason to come back to the page. Graphics and content were updated often. Engagement. Engagement. Engagement. There is no substitute. ©2009 Fluid Studio

Adobe describes its results: “About 10% of our page visitors played the game and, of those who played, 6% Adobe’s “Real or clicked the “Share” button at the end of Fake” campaign the game, and 6% clicked “Buy Now” at the end of the game. Due to this game included a game and media placement, our page received on the company’s over 6,000 new fans too.” page, where users guessed whether an image was real or manipulated in Photoshop. ©2009 Fluid Studio

Widgets Widgets are like portable websites that operate with the same functionality as the host site but can be embedded into a blog, webpage, or other internet property. This is an optimal tool for lead generation that can attract clients from diverse demographics. ©2009 Fluid Studio

EXCLUSIVE NEWS TO SUBSCRIBE: Text: Village To: 29222 MESSAGE: IT’S FREE* Receiving mobile alerts costs you nothing, Village aside from your normal text messaging fees. SEND TO: NO SPAM* 29222 Because of our no-spam policy, you’ll only receive the messages you’ve subscribed to. FOR EXAMPLE: To subscribe 1 1 CREATE a new text message 2 2 TYPE “ Village 3 3 SEND the message to “29222 4 4 *This program enforces a strict NO SPAM policy. To cancel at any time text STOP to 29222 For assistance text HELP to 29222 ©2009 Fluid Studio

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Using Facebook to Grow Your Business

by Fluid Studio on Dec 09, 2009

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