1. In Context: Case Studies inIntegrated Physical and Virtual Library Service Design Jason Casden North Carolina State University Libraries Elsevier - 14th Annual Digital Libraries Symposium January 21, 2012
2. Outline•  Overview•  Three projects at NCSU Libraries –  Library Course Tools –  WolfWalk –  Suma•  What’s around the corner?
3. "Discovery happens elsewhere"Lorcan Dempseys argument applies tophysical spaces just as it does to the web.h"p://orweblog.oclc.org/archives/001430.html
4. Integration1.  Excellent in-person services2.  Excellent online services3.  It’s time for better integration •  between in-person and online services •  into new contexts of use •  with improved data-informed design
5. Library Course Tools
6. What is Library Course Tools?A distillation of the most student-centric stuﬀ the library has to oﬀer.
7. Our environment•  Large institution (30,000+ students)•  Many courses (6,000+ courses)•  Approx. 100 librarians, 260+ total staﬀ FTE•  Moodle Learning Management System
8. “Improve your coursework”•  Services should reﬂect patron priorities•  Library websites can be overwhelming for students•  “Subject guides” may be too broad
10. Problem: limited reach Published course pages NCSU courses without course pages
11. A course view for every course1.  Oﬀer content for ALL courses2.  Customize components as needed
12. Scalable reach Customized Library Tools pages All courses with Library Tools page
13. Scalable reach Customized Library Tools pages All courses with Library Tools page
14. Scalable reach Customized Library Tools pages All courses with Library Tools page
19. Library Course ToolsMoodle Block for Moodle Block forRegistration & Records Course Playspace or oﬀ-model courses
20. Usage by semester
21. Usage by curriculum
22. Usage by widget
23. Collaboration is key•  Subject specialist librarians•  Software developers•  User experience specialists•  Campus partners•  Students•  Faculty
24. Lessons learned•  Support diﬀerent levels of customization•  Leverage existing data sources•  Design for reuse•  Build outside of Learning Management Systems and integrate
26. WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus while on campus.
27. Todd Kosmerick and Adam Berenbak, NCSU Libraries
28. WolfWalk•  Launched 2010•  Major update June 2011•  3 ﬂavors –  Web App –  iPhone/iPod Touch –  iPad•  1000+ images
31. SumaReplace and dramatically improvethe entire workﬂow for collectingand analyzing data about the use of physical spaces.
32. Illustration by Joyce Chapman
33. Staﬀ as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
34. What is the system?
35. What is the system?
36. What is the system?
37. What is the system?
38. What is the data?
39. What are we trying to replace?CC BY-NC-ND 2.0. Dipesh Soneji. http://www.ﬂickr.com/photos/dipeshsoneji/4734289230/
40. …and it’s Open Source.
41. …in summary
42. BlendingDesigning tighter integration between virtualand physical services is obviously a good idea.
43. Blending...but we should be prepared foran increase in project complexity.
44. Some complicating factors•  Hidden costs of broader collaboration•  Competing priorities•  Working with legacy systems•  Making smart use of emerging technology
45. Whats coming?•  James B. Hunt, Jr. Library•  Roving reference•  More uniform data collection and analysis•  Targeted and experimental space and service design
46. Wireframe created by Adam Rogers, NCSU Libraries.
47. Library Course Tools Credits•  The project team –  Kim Duckett –  Jason Casden –  Tito Sierra –  Andreas Orphanides –  Joseph Ryan
48. WolfWalk Credits•  The project team –  Tito Sierra –  Jason Casden –  Cory Lown –  Steven Morris –  Markus Wust –  Brian Dietz –  Todd Kosmerick –  Joseph Ryan
49. Suma Credits•  The project team –  Jason Casden –  Rob Rucker –  Joyce Chapman –  Eric McEachern –  Rusty Earl