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In Context: Case Studies inIntegrated Physical and Virtual        Library Service Design                                  ...
Outline•  Overview•  Three projects at NCSU Libraries  –  Library Course Tools  –  WolfWalk  –  Suma•  What’s around the c...
"Discovery happens elsewhere"Lorcan Dempseys argument applies tophysical spaces just as it does to the web.h"p://orweblog....
Integration1.  Excellent in-person services2.  Excellent online services3.  It’s time for better integration  •  between i...
Library Course Tools
What is Library Course Tools?A distillation of the most student-centric stuff              the library has to offer.
Our environment•    Large institution (30,000+ students)•    Many courses (6,000+ courses)•    Approx. 100 librarians, 260...
“Improve your coursework”•  Services should reflect patron priorities•  Library websites can be overwhelming for   students...
Library course pages•  Hand-authored   course guides•  Assignment focused•  Limited reach
Problem: limited reach                           Published course pages        NCSU courses without course pages
A course view for every course1.  Offer content for ALL courses2.  Customize components as needed
Scalable reach                         Customized Library Tools pages    All courses with Library Tools page
Scalable reach                         Customized Library Tools pages    All courses with Library Tools page
Scalable reach                         Customized Library Tools pages    All courses with Library Tools page
Coursecustomization
Curriculumcustomization
Disciplinecustomization
Genericcontent
Library Course ToolsMoodle Block for                Moodle Block forRegistration & Records Course   Playspace or off-model ...
Usage by semester
Usage by curriculum
Usage by widget
Collaboration is key•    Subject specialist librarians•    Software developers•    User experience specialists•    Campus ...
Lessons learned•    Support different levels of customization•    Leverage existing data sources•    Design for reuse•    B...
WolfWalk
WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus    while on campus.
Todd Kosmerick and Adam Berenbak, NCSU Libraries
WolfWalk•  Launched 2010•  Major update June 2011•  3 flavors   –  Web App   –  iPhone/iPod Touch   –  iPad•  1000+ images
Usage
Suma
SumaReplace and dramatically improvethe entire workflow for collectingand analyzing data about the use       of physical sp...
Illustration by Joyce Chapman
Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
What is the system?
What is the system?
What is the system?
What is the system?
What is the data?
What are we trying to replace?CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
…and it’s Open Source.
…in summary
BlendingDesigning tighter integration between virtualand physical services is obviously a good idea.
Blending...but we should be prepared foran increase in project complexity.
Some complicating factors•    Hidden costs of broader collaboration•    Competing priorities•    Working with legacy syste...
Whats coming?•    James B. Hunt, Jr. Library•    Roving reference•    More uniform data collection and analysis•    Target...
Wireframe created by Adam Rogers, NCSU Libraries.
Library Course Tools Credits•  The project team  –  Kim Duckett  –  Jason Casden  –  Tito Sierra  –  Andreas Orphanides  –...
WolfWalk Credits•  The project team  –  Tito Sierra  –  Jason Casden  –  Cory Lown  –  Steven Morris  –  Markus Wust  –  B...
Suma Credits•  The project team  –  Jason Casden  –  Rob Rucker  –  Joyce Chapman  –  Eric McEachern  –  Rusty Earl
Project links•  Library Course Tools   www.lib.ncsu.edu/dli/projects/courseviews•  WolfWalk   m.lib.ncsu.edu/wolfwalk•  Su...
Thanks!Jason Casdenjason_casden@ncsu.eduSlides: http://go.ncsu.edu/dls2012
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
In Context: Case Studies in Integrated Physical and Virtual Library Service Design
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In Context: Case Studies in Integrated Physical and Virtual Library Service Design

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Presented at the 14th Annual Digital Libraries Symposium at ALA Midwinter on January 21, 2012.

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Transcript of "In Context: Case Studies in Integrated Physical and Virtual Library Service Design"

  1. 1. In Context: Case Studies inIntegrated Physical and Virtual Library Service Design Jason Casden North Carolina State University Libraries Elsevier - 14th Annual Digital Libraries Symposium January 21, 2012
  2. 2. Outline•  Overview•  Three projects at NCSU Libraries –  Library Course Tools –  WolfWalk –  Suma•  What’s around the corner?
  3. 3. "Discovery happens elsewhere"Lorcan Dempseys argument applies tophysical spaces just as it does to the web.h"p://orweblog.oclc.org/archives/001430.html  
  4. 4. Integration1.  Excellent in-person services2.  Excellent online services3.  It’s time for better integration •  between in-person and online services •  into new contexts of use •  with improved data-informed design
  5. 5. Library Course Tools
  6. 6. What is Library Course Tools?A distillation of the most student-centric stuff the library has to offer.
  7. 7. Our environment•  Large institution (30,000+ students)•  Many courses (6,000+ courses)•  Approx. 100 librarians, 260+ total staff FTE•  Moodle Learning Management System
  8. 8. “Improve your coursework”•  Services should reflect patron priorities•  Library websites can be overwhelming for students•  “Subject guides” may be too broad
  9. 9. Library course pages•  Hand-authored course guides•  Assignment focused•  Limited reach
  10. 10. Problem: limited reach Published course pages NCSU courses without course pages
  11. 11. A course view for every course1.  Offer content for ALL courses2.  Customize components as needed
  12. 12. Scalable reach Customized Library Tools pages All courses with Library Tools page
  13. 13. Scalable reach Customized Library Tools pages All courses with Library Tools page
  14. 14. Scalable reach Customized Library Tools pages All courses with Library Tools page
  15. 15. Coursecustomization
  16. 16. Curriculumcustomization
  17. 17. Disciplinecustomization
  18. 18. Genericcontent
  19. 19. Library Course ToolsMoodle Block for Moodle Block forRegistration & Records Course Playspace or off-model courses
  20. 20. Usage by semester
  21. 21. Usage by curriculum
  22. 22. Usage by widget
  23. 23. Collaboration is key•  Subject specialist librarians•  Software developers•  User experience specialists•  Campus partners•  Students•  Faculty
  24. 24. Lessons learned•  Support different levels of customization•  Leverage existing data sources•  Design for reuse•  Build outside of Learning Management Systems and integrate
  25. 25. WolfWalk
  26. 26. WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus while on campus.
  27. 27. Todd Kosmerick and Adam Berenbak, NCSU Libraries
  28. 28. WolfWalk•  Launched 2010•  Major update June 2011•  3 flavors –  Web App –  iPhone/iPod Touch –  iPad•  1000+ images
  29. 29. Usage
  30. 30. Suma
  31. 31. SumaReplace and dramatically improvethe entire workflow for collectingand analyzing data about the use of physical spaces.
  32. 32. Illustration by Joyce Chapman
  33. 33. Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
  34. 34. What is the system?
  35. 35. What is the system?
  36. 36. What is the system?
  37. 37. What is the system?
  38. 38. What is the data?
  39. 39. What are we trying to replace?CC BY-NC-ND 2.0. Dipesh Soneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/
  40. 40. …and it’s Open Source.
  41. 41. …in summary
  42. 42. BlendingDesigning tighter integration between virtualand physical services is obviously a good idea.
  43. 43. Blending...but we should be prepared foran increase in project complexity.
  44. 44. Some complicating factors•  Hidden costs of broader collaboration•  Competing priorities•  Working with legacy systems•  Making smart use of emerging technology
  45. 45. Whats coming?•  James B. Hunt, Jr. Library•  Roving reference•  More uniform data collection and analysis•  Targeted and experimental space and service design
  46. 46. Wireframe created by Adam Rogers, NCSU Libraries.
  47. 47. Library Course Tools Credits•  The project team –  Kim Duckett –  Jason Casden –  Tito Sierra –  Andreas Orphanides –  Joseph Ryan
  48. 48. WolfWalk Credits•  The project team –  Tito Sierra –  Jason Casden –  Cory Lown –  Steven Morris –  Markus Wust –  Brian Dietz –  Todd Kosmerick –  Joseph Ryan
  49. 49. Suma Credits•  The project team –  Jason Casden –  Rob Rucker –  Joyce Chapman –  Eric McEachern –  Rusty Earl
  50. 50. Project links•  Library Course Tools www.lib.ncsu.edu/dli/projects/courseviews•  WolfWalk m.lib.ncsu.edu/wolfwalk•  Suma www.lib.ncsu.edu/dli/projects/spaceassesstool
  51. 51. Thanks!Jason Casdenjason_casden@ncsu.eduSlides: http://go.ncsu.edu/dls2012
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