In Context: Case Studies in Integrated Physical and Virtual Library Service Design

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Presented at the 14th Annual Digital Libraries Symposium at ALA Midwinter on January 21, 2012.

Presented at the 14th Annual Digital Libraries Symposium at ALA Midwinter on January 21, 2012.

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  • 1. In Context: Case Studies inIntegrated Physical and Virtual Library Service Design Jason Casden North Carolina State University Libraries Elsevier - 14th Annual Digital Libraries Symposium January 21, 2012
  • 2. Outline•  Overview•  Three projects at NCSU Libraries –  Library Course Tools –  WolfWalk –  Suma•  What’s around the corner?
  • 3. "Discovery happens elsewhere"Lorcan Dempseys argument applies tophysical spaces just as it does to the web.h"p://  
  • 4. Integration1.  Excellent in-person services2.  Excellent online services3.  It’s time for better integration •  between in-person and online services •  into new contexts of use •  with improved data-informed design
  • 5. Library Course Tools
  • 6. What is Library Course Tools?A distillation of the most student-centric stuff the library has to offer.
  • 7. Our environment•  Large institution (30,000+ students)•  Many courses (6,000+ courses)•  Approx. 100 librarians, 260+ total staff FTE•  Moodle Learning Management System
  • 8. “Improve your coursework”•  Services should reflect patron priorities•  Library websites can be overwhelming for students•  “Subject guides” may be too broad
  • 9. Library course pages•  Hand-authored course guides•  Assignment focused•  Limited reach
  • 10. Problem: limited reach Published course pages NCSU courses without course pages
  • 11. A course view for every course1.  Offer content for ALL courses2.  Customize components as needed
  • 12. Scalable reach Customized Library Tools pages All courses with Library Tools page
  • 13. Scalable reach Customized Library Tools pages All courses with Library Tools page
  • 14. Scalable reach Customized Library Tools pages All courses with Library Tools page
  • 15. Coursecustomization
  • 16. Curriculumcustomization
  • 17. Disciplinecustomization
  • 18. Genericcontent
  • 19. Library Course ToolsMoodle Block for Moodle Block forRegistration & Records Course Playspace or off-model courses
  • 20. Usage by semester
  • 21. Usage by curriculum
  • 22. Usage by widget
  • 23. Collaboration is key•  Subject specialist librarians•  Software developers•  User experience specialists•  Campus partners•  Students•  Faculty
  • 24. Lessons learned•  Support different levels of customization•  Leverage existing data sources•  Design for reuse•  Build outside of Learning Management Systems and integrate
  • 25. WolfWalk
  • 26. WolfWalkMake it easy for the NC Statecampus community to learnabout the history of campus while on campus.
  • 27. Todd Kosmerick and Adam Berenbak, NCSU Libraries
  • 28. WolfWalk•  Launched 2010•  Major update June 2011•  3 flavors –  Web App –  iPhone/iPod Touch –  iPad•  1000+ images
  • 29. Usage
  • 30. Suma
  • 31. SumaReplace and dramatically improvethe entire workflow for collectingand analyzing data about the use of physical spaces.
  • 32. Illustration by Joyce Chapman
  • 33. Staff as sensorsJoyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.
  • 34. What is the system?
  • 35. What is the system?
  • 36. What is the system?
  • 37. What is the system?
  • 38. What is the data?
  • 39. What are we trying to replace?CC BY-NC-ND 2.0. Dipesh Soneji.
  • 40. …and it’s Open Source.
  • 41. …in summary
  • 42. BlendingDesigning tighter integration between virtualand physical services is obviously a good idea.
  • 43. Blending...but we should be prepared foran increase in project complexity.
  • 44. Some complicating factors•  Hidden costs of broader collaboration•  Competing priorities•  Working with legacy systems•  Making smart use of emerging technology
  • 45. Whats coming?•  James B. Hunt, Jr. Library•  Roving reference•  More uniform data collection and analysis•  Targeted and experimental space and service design
  • 46. Wireframe created by Adam Rogers, NCSU Libraries.
  • 47. Library Course Tools Credits•  The project team –  Kim Duckett –  Jason Casden –  Tito Sierra –  Andreas Orphanides –  Joseph Ryan
  • 48. WolfWalk Credits•  The project team –  Tito Sierra –  Jason Casden –  Cory Lown –  Steven Morris –  Markus Wust –  Brian Dietz –  Todd Kosmerick –  Joseph Ryan
  • 49. Suma Credits•  The project team –  Jason Casden –  Rob Rucker –  Joyce Chapman –  Eric McEachern –  Rusty Earl
  • 50. Project links•  Library Course Tools•  WolfWalk•  Suma
  • 51. Thanks!Jason Casdenjason_casden@ncsu.eduSlides: