The European E-commerce Landscape - Casaleggio Associati Forum
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The European E-commerce Landscape - Casaleggio Associati Forum

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The European E-commerce Landscape - Casaleggio Associati Forum The European E-commerce Landscape - Casaleggio Associati Forum Presentation Transcript

  • The European E-commerce Landscape Casaleggio Forum Howard Bell, Head of E-commerce Barclaycard April 13, 2010 Confidential
  • Barclaycard – Who We Are
    • Barclaycard is part of Barclays Global and Retail Commercial Banking division.
    • One of Europe’s largest acquirers and processors of card transactions.
    • Over 40 years’ experience and more than 88,000 retailer and business relationships.
    • We enable credit, debit and charge card acceptance in companies ranging from small shops to multinational businesses.
    • Online, telephone, and mail order payments are supported on a local and international basis throughout Europe.
    • Trusted brand and a European payments expert.
    • Fully compliant with industry standards.
    • Key member of the Payment Card Industry Security Standards Council (PCI SSC).
    Casaleggio Forum, April 13, 2010
  • Barclaycard – Who We Are Barclaycard: Industry Innovations 1966: 1st Credit Card 1967: 1st ATM Card 1974: 1st Cheque Guarantee Card 1977: 1st Company Card 1977: Founder Member of Visa International 1986: 1st Loyalty Scheme 1990: 1st dual issuer of Visa and MasterCard 1995: 1st Card company on the Internet 1998: 1st to allow bill payment over the internet 2005: Sky Card Partnership launched 2005: UBS co-brand launched with Visa & Amex 2006: Argos and Thomas Cook Partnerships launched 2007: 1st to launch contactless technology Casaleggio Forum, April 13, 2010
  • E-commerce in Italy: fast growth & opportunities for merchants across sectors Compared to UK, Italian shoppers tend to purchase less domestically and less cross-border % of shoppers purchasing online - domestic % of shoppers purchasing online – cross-border 20% 40% 60% 20% 40% UK IT FR LU DK In Italy e-commerce represents 6% of V/MC turnover, compared with 15% in UK and 23% in Germany Casaleggio Forum, April 13, 2010
  • E-commerce in Italy: fast growth & opportunities for merchants across sectors In Italy, Travel , call centres (MOTO) and telecoms represent largest Online spend categories – UK is more diversified Italy is the fastest growing e-com market in Europe but only represents 0.5% of GDP (vs 5% in the UK) B2C eCommerce Spend/ GDP 20% 40% 2% 5% 3% 1% 4% IT €7BN DE €35BN FR €20BN UK €90BN ES €8BN Casaleggio Forum, April 13, 2010
  • Alternative payment methods essential for success in Europe Simple payments? “ Which payment method(s) have you used in the past 3 months to pay for products you bought online?” Source : Forrester Research Inc; European Technographics Retail, Customer Experience and Travel Online Survey, Q3 2009 Base: European online buyers who are aware of payment methods (multiple responses accepted); N = 14,078 42% 28% 40% 32% 13% 14% 57% 7% 68% 51% 5% 3% 20% 5% 76% 28% 13% 3% 40% 43% 4% 44% 6% 15% 62% 20% 34% 34% 4% 13% 47% 21% 6% 34% 10% 29% 33% 65% 29% 19% 40% 16% 37% 35% 52% 16% 16% 26% Credit card Electronic bank transfer Debit/payment card PayPal Cheque/accept giro Cash ELV DE Casaleggio Forum, April 13, 2010 Maestro/Solo UK Carte Bleue FR iDEAL NL
  • Barclaycard: What We Do
    • Large, International Acquirer
      • £120bn European card payments in 40+ currencies incl Sterling, Euro & US$
    • Financially Stable and Independent
    • Respected and influential within the card industry
    • Risk & PCI Expertise
      • Risk management expertise to enable merchants to Control Fraud and Costs
      • PCI Global Council and Card acceptance security
    • Cost Control
      • Flexible Pricing (Interchange Plus) & Settlement Options
      • Better network services
      • Better cost control, centralised information & resources
    Casaleggio Forum, April 13, 2010
  • Barclaycard: International Payment Experts
    • Our breadth of international experience, strong customer trust and confidence mean we can successfully serve merchant needs in Italy. Barclaycard provides deep expertise for all our international partners.
    • Delivered through:
        • A dedicated implementation team – cradle to grave support
        • Expertise and commitment to the largest e-commerce growth sectors:
            • Travel
            • Hospitality & Leisure
            • Airline Industry
            • Gaming Retail
        • Multi-lingual team - 10 local languages and growing
    Casaleggio Forum, April 13, 2010
  • Thank you Casaleggio Forum, April 13, 2010