The European E-commerce Landscape - Casaleggio Associati ForumPresentation Transcript
The European E-commerce Landscape Casaleggio Forum Howard Bell, Head of E-commerce Barclaycard April 13, 2010 Confidential
Barclaycard – Who We Are
Barclaycard is part of Barclays Global and Retail Commercial Banking division.
One of Europe’s largest acquirers and processors of card transactions.
Over 40 years’ experience and more than 88,000 retailer and business relationships.
We enable credit, debit and charge card acceptance in companies ranging from small shops to multinational businesses.
Online, telephone, and mail order payments are supported on a local and international basis throughout Europe.
Trusted brand and a European payments expert.
Fully compliant with industry standards.
Key member of the Payment Card Industry Security Standards Council (PCI SSC).
Casaleggio Forum, April 13, 2010
Barclaycard – Who We Are Barclaycard: Industry Innovations 1966: 1st Credit Card 1967: 1st ATM Card 1974: 1st Cheque Guarantee Card 1977: 1st Company Card 1977: Founder Member of Visa International 1986: 1st Loyalty Scheme 1990: 1st dual issuer of Visa and MasterCard 1995: 1st Card company on the Internet 1998: 1st to allow bill payment over the internet 2005: Sky Card Partnership launched 2005: UBS co-brand launched with Visa & Amex 2006: Argos and Thomas Cook Partnerships launched 2007: 1st to launch contactless technology Casaleggio Forum, April 13, 2010
E-commerce in Italy: fast growth & opportunities for merchants across sectors Compared to UK, Italian shoppers tend to purchase less domestically and less cross-border % of shoppers purchasing online - domestic % of shoppers purchasing online – cross-border 20% 40% 60% 20% 40% UK IT FR LU DK In Italy e-commerce represents 6% of V/MC turnover, compared with 15% in UK and 23% in Germany Casaleggio Forum, April 13, 2010
E-commerce in Italy: fast growth & opportunities for merchants across sectors In Italy, Travel , call centres (MOTO) and telecoms represent largest Online spend categories – UK is more diversified Italy is the fastest growing e-com market in Europe but only represents 0.5% of GDP (vs 5% in the UK) B2C eCommerce Spend/ GDP 20% 40% 2% 5% 3% 1% 4% IT €7BN DE €35BN FR €20BN UK €90BN ES €8BN Casaleggio Forum, April 13, 2010
Alternative payment methods essential for success in Europe Simple payments? “ Which payment method(s) have you used in the past 3 months to pay for products you bought online?” Source : Forrester Research Inc; European Technographics Retail, Customer Experience and Travel Online Survey, Q3 2009 Base: European online buyers who are aware of payment methods (multiple responses accepted); N = 14,078 42% 28% 40% 32% 13% 14% 57% 7% 68% 51% 5% 3% 20% 5% 76% 28% 13% 3% 40% 43% 4% 44% 6% 15% 62% 20% 34% 34% 4% 13% 47% 21% 6% 34% 10% 29% 33% 65% 29% 19% 40% 16% 37% 35% 52% 16% 16% 26% Credit card Electronic bank transfer Debit/payment card PayPal Cheque/accept giro Cash ELV DE Casaleggio Forum, April 13, 2010 Maestro/Solo UK Carte Bleue FR iDEAL NL
Barclaycard: What We Do
Large, International Acquirer
£120bn European card payments in 40+ currencies incl Sterling, Euro & US$
Financially Stable and Independent
Respected and influential within the card industry
Risk & PCI Expertise
Risk management expertise to enable merchants to Control Fraud and Costs
Better cost control, centralised information & resources
Casaleggio Forum, April 13, 2010
Barclaycard: International Payment Experts
Our breadth of international experience, strong customer trust and confidence mean we can successfully serve merchant needs in Italy. Barclaycard provides deep expertise for all our international partners.
A dedicated implementation team – cradle to grave support
Expertise and commitment to the largest e-commerce growth sectors:
Hospitality & Leisure
Multi-lingual team - 10 local languages and growing