The European E-commerce Landscape - Casaleggio Associati Forum

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The European E-commerce Landscape - Casaleggio Associati Forum

  1. 1. The European E-commerce Landscape Casaleggio Forum Howard Bell, Head of E-commerce Barclaycard April 13, 2010 Confidential
  2. 2. Barclaycard – Who We Are <ul><li>Barclaycard is part of Barclays Global and Retail Commercial Banking division. </li></ul><ul><li>One of Europe’s largest acquirers and processors of card transactions. </li></ul><ul><li>Over 40 years’ experience and more than 88,000 retailer and business relationships. </li></ul><ul><li>We enable credit, debit and charge card acceptance in companies ranging from small shops to multinational businesses. </li></ul><ul><li>Online, telephone, and mail order payments are supported on a local and international basis throughout Europe. </li></ul><ul><li>Trusted brand and a European payments expert. </li></ul><ul><li>Fully compliant with industry standards. </li></ul><ul><li>Key member of the Payment Card Industry Security Standards Council (PCI SSC). </li></ul>Casaleggio Forum, April 13, 2010
  3. 3. Barclaycard – Who We Are Barclaycard: Industry Innovations 1966: 1st Credit Card 1967: 1st ATM Card 1974: 1st Cheque Guarantee Card 1977: 1st Company Card 1977: Founder Member of Visa International 1986: 1st Loyalty Scheme 1990: 1st dual issuer of Visa and MasterCard 1995: 1st Card company on the Internet 1998: 1st to allow bill payment over the internet 2005: Sky Card Partnership launched 2005: UBS co-brand launched with Visa & Amex 2006: Argos and Thomas Cook Partnerships launched 2007: 1st to launch contactless technology Casaleggio Forum, April 13, 2010
  4. 4. E-commerce in Italy: fast growth & opportunities for merchants across sectors Compared to UK, Italian shoppers tend to purchase less domestically and less cross-border % of shoppers purchasing online - domestic % of shoppers purchasing online – cross-border 20% 40% 60% 20% 40% UK IT FR LU DK In Italy e-commerce represents 6% of V/MC turnover, compared with 15% in UK and 23% in Germany Casaleggio Forum, April 13, 2010
  5. 5. E-commerce in Italy: fast growth & opportunities for merchants across sectors In Italy, Travel , call centres (MOTO) and telecoms represent largest Online spend categories – UK is more diversified Italy is the fastest growing e-com market in Europe but only represents 0.5% of GDP (vs 5% in the UK) B2C eCommerce Spend/ GDP 20% 40% 2% 5% 3% 1% 4% IT €7BN DE €35BN FR €20BN UK €90BN ES €8BN Casaleggio Forum, April 13, 2010
  6. 6. Alternative payment methods essential for success in Europe Simple payments? “ Which payment method(s) have you used in the past 3 months to pay for products you bought online?” Source : Forrester Research Inc; European Technographics Retail, Customer Experience and Travel Online Survey, Q3 2009 Base: European online buyers who are aware of payment methods (multiple responses accepted); N = 14,078 42% 28% 40% 32% 13% 14% 57% 7% 68% 51% 5% 3% 20% 5% 76% 28% 13% 3% 40% 43% 4% 44% 6% 15% 62% 20% 34% 34% 4% 13% 47% 21% 6% 34% 10% 29% 33% 65% 29% 19% 40% 16% 37% 35% 52% 16% 16% 26% Credit card Electronic bank transfer Debit/payment card PayPal Cheque/accept giro Cash ELV DE Casaleggio Forum, April 13, 2010 Maestro/Solo UK Carte Bleue FR iDEAL NL
  7. 7. Barclaycard: What We Do <ul><li>Large, International Acquirer </li></ul><ul><ul><li>£120bn European card payments in 40+ currencies incl Sterling, Euro & US$ </li></ul></ul><ul><li>Financially Stable and Independent </li></ul><ul><li>Respected and influential within the card industry </li></ul><ul><li>Risk & PCI Expertise </li></ul><ul><ul><li>Risk management expertise to enable merchants to Control Fraud and Costs </li></ul></ul><ul><ul><li>PCI Global Council and Card acceptance security </li></ul></ul><ul><li>Cost Control </li></ul><ul><ul><li>Flexible Pricing (Interchange Plus) & Settlement Options </li></ul></ul><ul><ul><li>Better network services </li></ul></ul><ul><ul><li>Better cost control, centralised information & resources </li></ul></ul>Casaleggio Forum, April 13, 2010
  8. 8. Barclaycard: International Payment Experts <ul><li>Our breadth of international experience, strong customer trust and confidence mean we can successfully serve merchant needs in Italy. Barclaycard provides deep expertise for all our international partners. </li></ul><ul><li>Delivered through: </li></ul><ul><ul><ul><li>A dedicated implementation team – cradle to grave support </li></ul></ul></ul><ul><ul><ul><li>Expertise and commitment to the largest e-commerce growth sectors: </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Travel </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Hospitality & Leisure </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Airline Industry </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Gaming Retail </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Multi-lingual team - 10 local languages and growing </li></ul></ul></ul>Casaleggio Forum, April 13, 2010
  9. 9. Thank you Casaleggio Forum, April 13, 2010

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