Security Supervision and
Management: The Theory and
Practice of Asset Protection –
3d Edition
ISBN 978-0-7506-8436-1

Course Objectives
Understanding:
• Security and Asset Protection Principles
• Human Resource Management
• Supervision
• Training and Development
• Management and Leadership
• Risk Management and Emergency Management
• Physical Security and Technology
• Investigation
• Customer, Client and Community Relations
• Legal Aspects

Method
How do adults learn?
Principles of Andragogy
from Alexander Kapp to Malcolm Knowles

Where should we be?

Unfortunately . . .
• Most of our learning, especially in higher
education, comes from a secondary
experience (Jarvis, 2006).
– Reading
– Interviewing
– Sharing memories

So the fix is . . .
• Get involved in the learning process
• Work in groups to share experiences
• Engage in meaningful conversations
• Do stuff that means something
• Get close to the primary experience

Group work
• 20 in class = 5 groups of 4
• Each group chooses 2 topics
• Each group hosts the discussion for the week
– Prepare for and guide discussion
– Identify external resources (sites/speakers etc.)
– Prepare 5-10 review questions/answers
• Group outline to me 2 days before (dropbox)

Form groups
• 1
• 2
• 3
• 4
• 5

Choose topics (Team 1 and 2)
• Unit I Security and Asset Protection Principles
– Unit I-1 Evolving a Discipline of Security - 3
– Unit I-2 The Future of Security
– Unit I-2 Appendix: The Future of Security Training
– Unit I-3 Key Terms and Concepts
– Unit I-4 Explaining Crime: Contemporary
Criminological Theory - 35

Choose topics (Team 3)
• Unit II Human Resource Management
– Unit II-1 Recruitment and Retention of Security
Personnel: Understanding and Meeting the Challenge
– Unit II-2 Security Personnel Selection - 63
– Unit II-3 Supervisory Characteristics and Expectations
– Unit II-4 Evaluation of Uniformed Protection Officers
– Unit II-5 Employee Motivation Theory and
Application - 79
– Unit II-6 Employee Discipline: Policy and Practice
– Unit II-7 Human Reliability

Choose topics (Team 4)
• Unit III Supervision
– Unit III-1 Personnel Deployment
– Unit III-2 Dealing with Difficult Employees
– Unit III-3 The Supervisor's Role in Handling
Complaints and Grievances
– Unit III-4 Unethical Acts by Security Officers
– Unit III-5 Interpersonal Communications - 123

Choose topics (Team 5)
• Unit IV Training and Development
– Unit IV-1 Training: Strategies, Tactics, and
Challenges for Protection Managers
– Unit IV-2 Orientation for Security Officers
– Unit IV-3 Staff Training and Development
– Unit IV-4 Curriculum design - 165
– Unit IV-5 Professional Certifications: Milestones of
Professionalism

Choose topics (Team 1)
• Unit V Management and Leadership
– Unit V-1 Evolution of Management
– Unit V-2 Time and Stress Management - 191
– Unit V-3 Project Management: An Overview
– Unit V-4 Company Policy and Procedures: The
Security Supervisor's Primer
– Unit V-5 Total Quality Management - 211
– Unit V-6 Leadership for Protection Professionals

Choose topics (Team 2)
• Unit VI Risk Management and Emergency
Management
– Unit VI-1 Risk Management - 243
– Unit VI-2 Why Accidents Happen: The Theories of
Causation
– Unit VI-3 The Supervisor's Role in Safety
– Unit VI-4 Workplace Violence
– Unit VI-5 Critical Incident Management in the Post-9/11
Era
– Unit VI-6 Supervising During Emergencies 289
– Unit VI-7 Supervising During Special Events
– Unit VI-8 Security and Medical Response
– Unit VI-9 Outsourcing in Security
– Unit VI-10 Internal Loss

Choose topics (Team 3)
• Unit VII Physical Security and Technology
– Unit VII-1 Security Systems Design and Evaluation
– Unit VII-2 Statistical Analysis - 351
– Unit VII-3 Security Technologies
– Unit VII-4 High-Technology Theft
– Unit VII-5 Designing Operations Control Centers

Choose topics (Team 4)
• Unit VIII Investigation
– Unit VIII-1 Managing Investigations - 387
– Unit VIII-2 Developing Report Writing Ability in
Subordinates
– Unit VIII-3 Testifying in Court - 403

Choose topics (Team 5)
• Unit IX Customer, Client and Community Relations
– Unit IX-1 Customer Service and the Protection Officer:
Guidelines to Achieving Excellence
– Unit IX-2 The Supervisor's Role in Improving Customer
Service
– Unit IX-3 Tenant Relations
– Unit IX-4 Uniforms and Image Projection for Protection
Forces - 439
– Unit IX-5 The Relationship Between Marketing and the
Security Function
– Unit IX-6 Crime Prevention and Community Relations
Strategies
– Unit IX-7 Public-Private Sector Liaison Programs

Choose topics?
• Unit X Legal Aspects
– Unit X-1 Legal Aspects of Security - 475
– Unit X-2 Managing/Supervising to Reduce Liability
– Unit X-3 Sexual Harassment

Share contact information
• Name/email/phone (?)
– Carter F. Smith
– cfsmith@mtsu.edu
– 615-494-7751

Plan
• Ensure all have topics and plan to read
• Assign responsibilities – write down
• Include responsibilities in submitted outline
• Backup plans in place?
• Talk about potential challenges

That’s all . . .