Interpersonal Communications
• Information
Gathering/Disseminating
• Situational
Leadership/Supervision
• Counseling Suggestions
• Conflict Management

Information
Gathering/Disseminating

Information Gathering/Disseminating
• Sell your position
• Answer questions that resolve real issues
• Simplify interpersonal communication
• Use familiar terms & words
• Use action-oriented, visually-stimulating
words

Situational
Leadership/Supervision

Situational Leadership/Supervision
• Successful Leadership means
–Honesty
–Competency
–Foreseeability
–Ability to inspire
–Credibility

Management Styles
• Autocratic
– Appear inflexible
– May encourage rebellion
• Democratic
– Flexibility
– Focus on results
• Laissez Faire
– Subordinate needing little supervision
– Subordinate who doesn’t listen

Counseling Suggestions

Counseling Suggestions
• Basic Ingredients
• Counseling Session
• Do – Don’t do

Basic Ingredients
• Praise public, counsel private
• Active listening, see their side
• Comfortable atmosphere

Counseling Session
• Positive feeling = self-image
• Gather facts, review important
material
• Indirect attention, empathy,
feedback
• Goals and objectives for remedy

Do – Don’t do
• Prioritize negative behavior
solutions
• Use subordinate-established
goals
• Warn or threaten
• Moralize, preach, lecture

Conflict Management

Conflict Management
• Never act without all information
• Assess violence potential
• Stabilize physical situation
• Maintain control
• Know your exit

Review

Review
• What 5 things do successful leaders
demonstrate?
• Which management style works best
with you?
• What should you do/not do when
counseling?
• What is an example of when conflict
management becomes a priority?

That’s all . . .