Valency = the capacity of one person or thing to react with or affect another in some special way, as by attraction or the facilitation of a function or activity.
Ability refers to an assessment of the other's knowledge, skill, or competency. This dimension recognizes that trust requires some sense that the other is able to perform in a manner that meets our expectations. Integrity is the degree to which the trustee adheres to principles that are acceptable to the trustor. This dimension leads to trust based on consistency of past actions, credibility of communication, commitment to standards of fairness, and the congruence of the other's word and deed. Benevolence is our assessment that the trusted individual is concerned enough about our welfare to either advance our interests, or at least not impede them. The other's perceived intentions or motives of the trustee are most central. Honest and open communication, delegating decisions, and sharing control indicate evidence of one's benevolence. [Source: http://www.beyondintractability.org/essay/trust_building/]
Media140 Perth - Realtime Really?
Realtime! Really? Kate Carruthers
About me <ul><li>Marketer </li></ul><ul><li>Technologist </li></ul><ul><li>Strategist </li></ul><ul><li>Communicator </li></ul><ul><li>Educator </li></ul>