Implications of Social Media for IT Departments

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challenges for IT departments due to changes in user expectations arising from social computing

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  • DICSUSSION POINTS Some facts about careers
  • Implications of Social Media for IT Departments

    1. 1. Kate Carruthers CeBIT Australia WebForward May 2009 Implications of Social Computing for IT Departments
    2. 2. Life used to be different May 2009 © 2009 Kate Carruthers | www.katecarruthers.com Source: http://www.sharewareplaza.com/images/screenshot/38702.gif Source: http://yarrowbay.net/images/SAP%20B1%20Screen%20Image%202.jpg
    3. 3. But things have changed May 2009 © 2009 Kate Carruthers | www.katecarruthers.com
    4. 4. Business tempo used to be different May 2009 © 2009 Kate Carruthers | www.katecarruthers.com
    5. 5. Democratisation of technology <ul><li>Users can do much of it without us </li></ul><ul><li>They have better tech @ home now </li></ul><ul><li>SaaS offerings are there via port 80 & a credit card </li></ul>May 2009 © 2009 Kate Carruthers | www.katecarruthers.com BIG CHALLENGE: How do we manage this?
    6. 6. Big Impacts on IT Departments <ul><li>Complexity & cost – IT departments can’t do it all anymore </li></ul><ul><li>Faster operational tempo – from years/months to days/minutes </li></ul><ul><li>Democratization of technology – harder to control users when they just go to the cloud </li></ul><ul><li>Social computing – is changing user expectations as consumers & employees </li></ul>© 2009 Kate Carruthers
    7. 7. More info <ul><li>http://slideshare.net/carruthk </li></ul><ul><li>http://katecarruthers.com </li></ul><ul><li>@kcarruthers </li></ul>May 2009 © 2009 Kate Carruthers | www.katecarruthers.com

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