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Implications of Social Media for IT Departments
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Implications of Social Media for IT Departments

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challenges for IT departments due to changes in user expectations arising from social computing

challenges for IT departments due to changes in user expectations arising from social computing

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  • DICSUSSION POINTS Some facts about careers

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  • 1. Kate Carruthers CeBIT Australia WebForward May 2009 Implications of Social Computing for IT Departments
  • 2. Life used to be different May 2009 © 2009 Kate Carruthers | www.katecarruthers.com Source: http://www.sharewareplaza.com/images/screenshot/38702.gif Source: http://yarrowbay.net/images/SAP%20B1%20Screen%20Image%202.jpg
  • 3. But things have changed May 2009 © 2009 Kate Carruthers | www.katecarruthers.com
  • 4. Business tempo used to be different May 2009 © 2009 Kate Carruthers | www.katecarruthers.com
  • 5. Democratisation of technology
    • Users can do much of it without us
    • They have better tech @ home now
    • SaaS offerings are there via port 80 & a credit card
    May 2009 © 2009 Kate Carruthers | www.katecarruthers.com BIG CHALLENGE: How do we manage this?
  • 6. Big Impacts on IT Departments
    • Complexity & cost – IT departments can’t do it all anymore
    • Faster operational tempo – from years/months to days/minutes
    • Democratization of technology – harder to control users when they just go to the cloud
    • Social computing – is changing user expectations as consumers & employees
    © 2009 Kate Carruthers
  • 7. More info
    • http://slideshare.net/carruthk
    • http://katecarruthers.com
    • @kcarruthers
    May 2009 © 2009 Kate Carruthers | www.katecarruthers.com