User Community Analysis   Group Presentation  Maureen Redfield    Ana Carreon   Margaret WrightEmporia State University   ...
Reference    for Community College Students                      Maureen Redfield
UsersThe community college has an “open admissions  policy, [it is] designed to serve as many in the  community as physica...
Students•   Traditional college age students•   Non-traditional students•   Students with learning disabilities•   Interna...
StudentsThese groups will overlap. FREQUENTLY.                                  Maureen Redfield
“I need to makea bibliography inMLA format.” Redfield          Maureen
“I’m looking for information on welding                    safety and supplies.”                                 Maureen R...
“I need helpfinding academicsources for apaper on climatechange.”        Maureen Redfield
“What’s Blackboard?”            Maureen Redfield
Rogue Community College                          Ana Carreon
Joint use LibrariesJoint use libraries have been forming across the nation, for many good                                 ...
Sharing space is fun (sort of)                                 Ana Carreon
Challenges             Ana Carreon
Community college students may be juggling family, work andschool. Drugs and other abuse issues could be effecting theirco...
Patience, good listening skills, and the ability to encouragestudents are helpful attributes to have at the reference desk...
Librarians like Anna have sethours so if she is teaching a classthat means the reference desk isnot being staffed at that ...
Opportunities                Ana Carreon
•   Electronic resources are wasted when students and faculty do not have a    reference librarian to teach information li...
Databases are shared between threecampuses                                     Ana Carreon
RCC had virtually no print reference books until the library movedinto its new location...though few new ones are being pu...
The future...                Ana Carreon
Some contemporary students here at RCC do                  not want books, because they are afraid that                  t...
We do not offer chat or text message reference service.Surprisingly, we get very few reference phone calls. Almostall refe...
Community colleges like RCC do not have thestaff to constantly maintain their web presence."LibGuides" give librarians dir...
Universal Reference Issues      at Community College Libraries                                       Margaret Wright
Major issues with reference services for CC          students: What’s Unique?Patrons:    • Very wide range of abilities, l...
Tactics to use in addressing                     patron issues• Ref librarians can help overcome patrons’ tech anxiety and...
Technology             Margaret Wright
An open endedsurvey asked,“Which part of yourjob causes you themost frustration?”62% of respondentsincludedtechnology-rela...
Doing reference work with out-of-datetechnology can be like “running a marathontoday, clomping along in wooden clogs.”    ...
Community colleges can alsofind themselves dealing withcutting edge technology.This has its own problems.                 ...
Longevity?             Margaret Wright
Bureaucracy              Margaret Wright
January 20, 2011: US Department of Labor announces the Trade AdjustmentAssistance Community College and Career Training (T...
Margaret Wright
Community college resources are required tomeet SCORM (Sharable Content ObjectReference Model) requirements for theirconte...
Who will help manage $2 Billion worth of educational resourcesin unfamiliar formats?                        Community coll...
ReferencesAllen, N. (2011, January 31). The $2 billion opportunity for affordable textbooks and how colleges can make the ...
ReferencesPoole, C. E., & Denny, E. (2001). Technological change in the workplace: a statewide survey of community college...
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Reference Services to Community Colleges, by Maureen Redfield, Ana Carreon, and Margaret Wright.

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  • Maureen
  • Maureen Non-traditional: returning to school after a (sometimes extensive) period out of school Traditional college age (18-22): ‘ not ready yet’ (academically for college level work) ‘ normal’ (maybe saving money or trying to get a leg up) Learning disabled/challenged in other ways International/Immigrant/ESL students Much more ethnically diverse populations than 4-year universities and colleges Technical/Vocational students (pursuing HVAC certificates, Fire Science degrees, Early Childhood Education, etc.) Working (often full time) or parents. (Need flexible class, etc schedules and lots of other demands on time and energies) Groups will and do overlap. A LOT.
  • Maureen Non-traditional: returning to school after a (sometimes extensive) period out of school Traditional college age (18-22): ‘ not ready yet’ (academically for college level work) ‘ normal’ (maybe saving money or trying to get a leg up) Learning disabled/challenged in other ways International/Immigrant/ESL students Much more ethnically diverse populations than 4-year universities and colleges Technical/Vocational students (pursuing HVAC certificates, Fire Science degrees, Early Childhood Education, etc.) Working (often full time) or parents. (Need flexible class, etc schedules and lots of other demands on time and energies) Groups will and do overlap. A LOT.
  • Meggie
  • Meggie
  • Meggie
  • Meggie
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Ana
  • Maureen: Most CC assignments and courses are broad-survey in scope. Perhaps poor match to academic resources (electronic db’s?) out there. Wide range of abilities and (info, technology, etc) literacy levels to address Cannot presuppose computer access or even familiarity…students may have never even touched a computer before. Adult learners are more likely to be effected by techno-anxiety or stress Less of a ‘captive audience’: many students spend little time on campus—may be unaware of services/reference help/library! Available—many come to class and then leave directly. Most study at home and consult family members when consultation is needed. Missed opportunity to engage in any reference service. ‘ false’ sense of confidence in own abilities of non-traditional aged students: I’m an adult and have made my way in life/raised kids who are your age/etc just fine—do not think they have serious research deficiencies and can find own way in library when in fact their searches are not very successful/fruitful. Self-overestimation of library skills. Population is continually changing…cc students’ needs may change faster than the institution/library can accommodate. Individual reference interactions may take much longer—many formats and technologies to explain for the end result of the student’s information need/search. Smaller (no?) endowments mean less $ (=fewer resources and less staffing)
  • Maureen
  • Meggie
  • LI813XO Group Presentation

    1. 1. User Community Analysis Group Presentation Maureen Redfield Ana Carreon Margaret WrightEmporia State University LI813XO Bob Schroeder March 12, 2011
    2. 2. Reference for Community College Students Maureen Redfield
    3. 3. UsersThe community college has an “open admissions policy, [it is] designed to serve as many in the community as physically possible.” Maureen Redfield
    4. 4. Students• Traditional college age students• Non-traditional students• Students with learning disabilities• International/Immigrant/ESL students• Technical/Vocational students• Working students (often full time)• Parents and caregivers Maureen Redfield
    5. 5. StudentsThese groups will overlap. FREQUENTLY. Maureen Redfield
    6. 6. “I need to makea bibliography inMLA format.” Redfield Maureen
    7. 7. “I’m looking for information on welding safety and supplies.” Maureen Redfield
    8. 8. “I need helpfinding academicsources for apaper on climatechange.” Maureen Redfield
    9. 9. “What’s Blackboard?” Maureen Redfield
    10. 10. Rogue Community College Ana Carreon
    11. 11. Joint use LibrariesJoint use libraries have been forming across the nation, for many good Ana Carreon
    12. 12. Sharing space is fun (sort of) Ana Carreon
    13. 13. Challenges Ana Carreon
    14. 14. Community college students may be juggling family, work andschool. Drugs and other abuse issues could be effecting theircognitive abilities. In such cases simple questions should beanswered with great care and repetition. Students who arestressed may need help first and instruction second. (Paraphrased from an interview with Anna Grzeskiewicz) Ana Carreon
    15. 15. Patience, good listening skills, and the ability to encouragestudents are helpful attributes to have at the reference desk atthe community college. These qualities go a long way inassuaging the fears and boosting the morale of students whoare struggling in the new demanding territory of collegelearning. - Carolyn Oates Ana Carreon
    16. 16. Librarians like Anna have sethours so if she is teaching a classthat means the reference desk isnot being staffed at that time. Italso means that she has very littletime to prepare for classes oranswer emailed questions if thedesk is busy. Ana Carreon
    17. 17. Opportunities Ana Carreon
    18. 18. • Electronic resources are wasted when students and faculty do not have a reference librarian to teach information literacy.• Before the relatively recent joint-use library was built in Medford, RCC had neither a librarian nor an adequate print reference collection. Ana Carreon
    19. 19. Databases are shared between threecampuses Ana Carreon
    20. 20. RCC had virtually no print reference books until the library movedinto its new location...though few new ones are being purchasednow, existing ones are still relatively current. Ana Carreon
    21. 21. The future... Ana Carreon
    22. 22. Some contemporary students here at RCC do not want books, because they are afraid that they will have to read a whole book. I tell them to use the index to find relevant information (...) Sometimes it’s a hard sell in the Google Age. ~ Carolyn OatesMoving reference to circulation• Believe it or not, reference books may soon be obsolete Ana Carreon
    23. 23. We do not offer chat or text message reference service.Surprisingly, we get very few reference phone calls. Almostall reference is personal contact at the desk. ~ Carolyn Oates Ana Carreon
    24. 24. Community colleges like RCC do not have thestaff to constantly maintain their web presence."LibGuides" give librarians direct access tostudents online. Ana Carreon
    25. 25. Universal Reference Issues at Community College Libraries Margaret Wright
    26. 26. Major issues with reference services for CC students: What’s Unique?Patrons: • Very wide range of abilities, literacy and commitment levels • Incorrect sense of own abilities (over-confident or under-confident) • Demographics can change quickly Margaret Wright
    27. 27. Tactics to use in addressing patron issues• Ref librarians can help overcome patrons’ tech anxiety and stress with: – Warmth – Humor – Pacing – Repetition – Positive – Jargon free speech• Reference encounters must be characterized by flexibility and a variety of methods.• “Every reference encounter is an instructional one.”• Varied hours and methods of obtaining reference help (telephone, e-mail, on-line) Margaret Wright
    28. 28. Technology Margaret Wright
    29. 29. An open endedsurvey asked,“Which part of yourjob causes you themost frustration?”62% of respondentsincludedtechnology-relatedfrustration in theiranswer. Margaret Wright
    30. 30. Doing reference work with out-of-datetechnology can be like “running a marathontoday, clomping along in wooden clogs.” – Osif and Harwood Margaret Wright
    31. 31. Community colleges can alsofind themselves dealing withcutting edge technology.This has its own problems. Margaret Wright
    32. 32. Longevity? Margaret Wright
    33. 33. Bureaucracy Margaret Wright
    34. 34. January 20, 2011: US Department of Labor announces the Trade AdjustmentAssistance Community College and Career Training (TAACCCT) Grant Program,providing $2 Billion over the next four years to community colleges to developopen education learning resources to be shared with other communitycolleges across the country. Margaret Wright
    35. 35. Margaret Wright
    36. 36. Community college resources are required tomeet SCORM (Sharable Content ObjectReference Model) requirements for theircontent to be eligible for TAACCCT. Margaret Wright
    37. 37. Who will help manage $2 Billion worth of educational resourcesin unfamiliar formats? Community college reference librarians! Margaret Wright
    38. 38. ReferencesAllen, N. (2011, January 31). The $2 billion opportunity for affordable textbooks and how colleges can make the most of it. The Huffington Post. Retrieved from http://www.huffingtonpost.com/nicole-allen/in-the-public-interest-th_b_814794.htmlBaker, R. K. (1997). Faculty perceptions towards student library use in a large urban community college. The Journal of Academic Librarianship, 23(3), 177-182.Christian, Gayle R., Blumenthal, Caroline & Patterson, M. (2001) The information explosion and the adult learner: implications for reference librarians. The Reference Librarian, 33(69), 19-30. DOI: 10.1300/J120v33n69_03DeKoenigsberg, G. (2011, January 26). Obama bets big on open ed -- with one little catch. Opensource.com. Retrieved from http://opensource.com/education/11/1/obama-bets-big-oer-one-little-catchEzzo, A. & Perez, J. (2001). The information explosion: continuing implications for reference services to adult learners in academia. The Reference Librarian, 33(69), 5-17. DOI: 10.1300/J120v33n69_02Feldman, D., & Sciammarella, S. (2000). Both sides of the looking glass: librarian and teaching faculty perceptions of librarianship at six community colleges. College & Research Libraries, 61(6), 491-498.Hansen, J. (2009). Shift Happens. Library Journal, 134(12), 126.Herring, S. D., Burkhardt, R. R., & Wolfe, J. L. (2009). Reaching remote students: Athens State Universitys electronically embedded librarian program. College & Research Libraries News, 70(11), 630-633.Jackson, Y. C., & Bell, H. (2008). Learning side by side. American Libraries, 39(4).Miller, M.T. et, al. (2004). Dealing with challenges and stressors faced by community college students: the old college try. Community College Journal of Research and Practice. 29(1), 63-74
    39. 39. ReferencesPoole, C. E., & Denny, E. (2001). Technological change in the workplace: a statewide survey of community college library and learning resources personnel. College & Research Libraries, 62(6), 503-515.Powers, A. (2010). “Librarian’s anxiety”? how community college librarians feel about their reference desk service. Community & Junior College Libraries. 16(1), 54-70.Provasnik, S., & Planty, M. (2008). Community colleges: special supplement to the 2008 Condition of Education. Retrieved from http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2008033Simmonds, P. L. (2001). Providing quality library service to the adult learner: views of students, faculty, and administrators. The Reference Librarian, 33(69),395-406. DOI: 10.1300/J120v33n69_34Small, R. V., Zakaria, N., & El-Figuigui, H., (2004). Motivational aspects of information literacy skills instruction in community college libraries. College & Research Libraries, 65(2), 96-121.Thompson, M.S. & Schott, L. (2007). Marketing to community college users. The Serials Librarian, 53(3), 57-76. DOI: 10.1300/J123v53n03_05Tolle, A. L. (2001). Reference and the community college: renaissance librarians at Pikes Peak Community College. Colorado Libraries, 27(2), 28-30.Trupo, M., Garcia, L. (2011, January 20). US labor department encourages applications for trade adjustment assistance community college and career training grant program. United States Department of Labor. Retrieved from http:// www.dol.gov/opa/media/press/eta/eta20101436.htmWahl, J. (2007). Front Range Community College: increasing student database use through library instruction. Colorado Libraries, 33(3), 13-16.

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