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World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
World Usability Day 2010 extraordinary communication
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World Usability Day 2010 extraordinary communication

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EXTRAORDINARY COMMUNICATION …

EXTRAORDINARY COMMUNICATION

Everyone participating in the design process wants to come up with a good solution, yet many struggle with it. Executives, IT, business and development folks work with us ... In fact, working with a multi-disciplinary team is the way most UX design gets done.

Published in: Design, Technology, Education
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  • 1. extraordinary communication Caronne Carruthers-Taylor World Usability Day 2010
  • 2. UX / UCD knowledge UX team Project team Stakeholders impartKNOWLEDGE Domain knowledge and buy-in of stakeholders is essential
  • 3. 1. Who 2. What 3. How 3 KEYS UX / UCD knowledge UX team Project team Stakeholders
  • 4. Who to win over? 1. Who
  • 5. http://www.picable.com/Concepts/Meditation/What-Matters-Most-is-How-You-See-Yourself.685205 How do you see yourself?
  • 6. • Interpersonal communication: oral, written & visual • Respect & flexibility • Education, promotion & passion • Presentations & facilitation • Negotiation, including conflict resolution. invaluable SKILLS http://quizilla.teennick.com/user_images/K/kagesonikku/1110754327_Mikoto.jpg
  • 7. http://linz.id.aucute-animalscute-animals-PagesImage1to219
  • 8. your STAKEHOLDERS Your UX team Project teams Users Peers Others
  • 9. What to communicate? 2. What
  • 10. • Empathy & analysis: storytelling • Creativity & vision: concepts changing into UX design • Understanding of human psychology • Research methods & UCD techniques • Your passion for all of the above! communicate THIS
  • 11. How to communicate? 3. How
  • 12. http://linz.id.aucute-animalscute-animals-PagesImage1to219
  • 13. • Active listening focus attention; clarify; encourage; paraphrase; summarise; recognise • Sketching design concepts, user interfaces • Storytelling user stories, pathways & scenarios • Collaborative design & brainstorming • Wireframes & prototypes • Communication artefacts posters, fact sheets, handouts tools & TECHNIQUES http://www.thetoolkit.net/graphics/toolkit_large_login.gif
  • 14. PS. Twitter & blog UX goodness
  • 15. uxSample only & in no particular order. Apologies to those awesome twitterers who’ve I’ve accidentally forgotten!
  • 16. • 456 Berea Street • Alastair D’Silva • Ben Buchanan • Ben’s world • Derek Featherstone’s box of chocolates • Donna Spencer • Gary Barber • John Allsopp • Lisa Herrod • Matthew Hodgson • mezzoblue • Minnie’s musings • Molly • Myles Eftos • Nathanael Boehm • Sarah • Sarah Isaacson • Stephen Collins Source: www.ruthellison.com uxBLOGS
  • 17. http://media.photobucket.com/image/friendly%20person/Antonette_26/smiling.jpg
  • 18. Caronne Carruthers-Taylor Email caronne@holisticfocus.com.au Phone 0417292637 www.slideshare.net/caronne Twitter @caronne www.linkedin.com/in/caronne

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