Transcript of "Change The World With UX - user experience in Federal Government"
... User Experience in Federal Government
Presented at BarCamp2, Canberra
28 March 2009
User experience aficionado based in Canberra
Several large government departments
More than 15 years as an UX professional,
interaction designer, UCD specialist, web mgr,
& business analyst
Care about improving the experience for users
Champion users’ needs when the pressures of
a project impose competing priorities
Passionately communicate and engage with a
broad range of stakeholders
How can you change the world?
We Are What We Do is a new kind of movement inspiring people to
change the world one small action at a time.
Their philosophy is simple:
small actions x lots of people = big change
365 ways to change the world
What is UX / UCD?
UX = User Experience
... overarching experience
UCD = User-Centred Design
... multi-stage design process with actual users
Action 1: Mouth to mouth –
the Kiss of Life
Give designs a kiss at
the beginning that
they’ll remember for
the rest of the project
[understand users &
Small changes can have
Action 2: Read a story
– capture imagination
When you tell a user’s story, it’s because they know
something you don’t.
You’ll all be richer for the experience
Communicate – the art of
storytelling in UCD
Action 3: Smile and smile back
Half as many muscles to
smile – make others and
yourself feel twice as good
[in design collaboration,
workshops & presentations]
Smile and be positive
Show passion about
improving user experience !!
Action 4: Have a bath with someone
Have fun [get in, try to make a difference]
But ... get out before everything becomes wrinkled !!
Muck in, get involved,
activities & projects that
will make a difference
If not, mitigate risks
or get out
Action 5: Spend time with someone
in a different environment
Talk to old people – they know cool stuff
[actual, real users]
Talk to young people – they know cool stuff
[project team & key stakeholders]
Action 6: Learn one good joke
Laughing tones your
stomach, lowers your
blood pressure, and makes
you healthier. It’s
humour and tact are vital
to design collaboration
Action 7: Share your change
It’s a match made in heaven – like ham and eggs.
If we all share our discoveries, the world would be a lot
Educate & engage!
Mentor & share!
Communication is crucial