Which Student? Rick Connie http://www.flickr.com/photos/mrjkbh/via http://creativecommons.org/licenses/by-nc-nd/2.0/deed.en http://www.flickr.com/photos/caharley72/ (Christopher Alison Photography) via http://creativecommons.org/licenses/by-nc-nd/2.0/
Personas Help guide decisions about: Navigation Features Design Archetype, based on research
Anthony Johnson “I need help keeping track of all of the assets for each of my projects.”
Anthony (Tony) is 29and lives in Centreville, VA in a large apartment complex. He drives a Prius which allows him to use special lanes on the highway and speeds up his commute (still takes about 40 minutes). His girlfriend works for the federal government in Washington, DC.
He was never interested in teaching, but wants to improve the educational system. When he saw a job opening at an educational company he felt it would be a great opportunity to do just that.
Despite the frustrations, Tony feels his company is great to work for and the benefits can’t be beat. He isn’t sure what is next for his career.
Task Analysis Example of a Task Analysis by Todd Zaki Warfel from his Agile2010 presentation "Opening the Kimono a look behind the design process."
Card Sorting Maximize probability of users finding content Explore how people are likely to group items Identify content likely to be: Difficult to categorize Difficult to find Misunderstood Gaffney, Gerry. (2000) What is Card Sorting? Usability Techniques Series, Information & Design. http://www.infodesign.com.au/usabilityresources/design/cardsorting.asp Image: http://www.flickr.com/photos/richtpt via http://creativecommons.org/licenses/by-nc-sa/2.0/
Benefits of Card Sorting Easy and inexpensive Use to determine: Order of information Relationships between info Labels for navigation Verify correct audience Gaffney, Gerry. (2000) What is Card Sorting? Usability Techniques Series, Information & Design. Image: http://www.infodesign.com.au/usabilityresources/design/cardsorting.asp
Environmental Factors Imposed limiting conditions include: Manufacturing system – loud warehouse Wireless device – on public transportation Slow internet connection
Accessible and Usable by Everyone Universally Accessible Packaging Curb Cuts Curb Cut Image http://4sbccfaculty.org/lecture/2000s/lectures/Jan_Shapiro.html
Usability & Accessibility Increase people who can effectively use a product situations in which the product can be used usability of a product user satisfaction Estimated 650 million disabled people worldwide (Wikipedia) http://en.wikipedia.org/wiki/Disability - September 2011
Benefits to Organizations Demonstrate corporate responsibility Cost savings and return on investment Reduced possibility of legal issues Target Jet Blue
Getting Started Institutionalize Accessibility with Usability Plan for inclusion in all levels Support developers and discuss accessibility with your team Standards, guidelines and laws Inspection technology
Research Include people with disabilities People working under limiting conditions
Standards Web Content Accessibility Guidelines (WCAG) Authoring Tool Accessibility Guidelines (ATAG) Section 508 in USA
Evaluating for Accessibility Make code good and valid Clear, understandable, content Organized information
Become Familiar with Functional and situational limitations Standards, guidelines and laws Inspection technology Assistive Technologies
Accessible, Usable and Beautiful Accessible and visually stimulating
References Cato, John. User-Centered Web Design. Addison Wesley Longman; 2001. Hackos, JoAnn T., PhD and Redish, Janice C. User and Task Analysis for Interface Design. Wiley; 1998. Henry, Shawn Lawton. Just Ask: Integrating Accessibility Throughout Design. Henry, S.L. and Grossnickle, M. Accessibility in the User-Centered Design Process. Georgia Tech Research Corporation, Inc; Atlanta, Georgia, USA; 2004. http://uiaccess.com/accessucd/personas.html Kuniavsky, Mike. Observing the User Experience: a Practitioner's Guide to User Research. Morgan Kaufmann, 2003. Mandel, Theo. The Elements of User Interface Design. Wiley; 1997. Nielsen, Jakob and Robert L. Mack. Usability Inspection Methods. John Wiley & Sons, Inc. 1994. Powell, Thomas A. The Complete Reference: Web Design. Osborne/McGraw-Hill; 2000. Rubin, Jeffrey & Dana Chisnell. Handbook of Usability Testing. Schaffer, Eric. Institutionalization of Usability: A Step by Step Guide. Human Factors International, 2004. Slatin, John M. and Sharron Rush Maximum Accessibility: Making Your Web Site More Usable for Everyone. Addison-Wesley Pub Co., 2002. W3C, Web Accessibility Initiative - http://www.w3.org/WAI/intro/accessibility