Using Web Strategy to Connect to Your Customers

1. webwine

2. Online Presence

3. Web Strategy

4. Website

5. User Experience

6. “A person’s perceptions and
responses that result from the use
or anticipated use of a product,
system or service.”
-- International Organization
for Standardization (ISO)

7. “Make people happy.”
--AndiSites Inc.

14. Bad usability

15. www.responsinator.com

16. Clean it up

17. Attend to your architecture

18. Be ready for the present &
future

19. The Finish